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Title: Organisational communication in higher educational institutions: scale development and validation

Authors: Kriti Priya Gupta; Ruby Sengar

Addresses: Symbiosis Centre for Management Studies (SCMS), Noida, A Constituent of Symbiosis International (Deemed University), Pune, Plot No. 47/48, Block A, Sector 62, Noida, U.P. 201301, India ' Symbiosis Centre for Management Studies (SCMS), Noida, A Constituent of Symbiosis International (Deemed University), Pune, Plot No. 47/48, Block A, Sector 62, Noida, U.P. 201301, India

Abstract: Many researchers have generated instruments to assess communication at an organisational level. Although these scales are alluring, but still, there is a scarcity of valid and reliable constructs to measure organisational communication (OC) from all perspectives. Therefore, this study is trying to deduce the factors of OC scale and develop a construct to assess communication in higher educational institutions (HEI). Item generation and scale refinement for OC construct involve survey of faculty members working with various HEIs in Delhi - National Capital Region, followed by construct, divergent, convergent, nomological and cross-validation using 576 faculty members, resulting in an organisational communication scale for higher educational institutions (OCHE). The empirical results indicate that the OCHE scale consists of four dimensions namely communication structure, style, behaviour, and barriers. The proposed OCHE scale can serve as an indicative tool that enables the authorities of HEIs to monitor and manage the internal communication practices within their organisations.

Keywords: organisational communication; communication barriers; higher educational institutions; HEIs; communication structure; communication behaviour; communication styles; India.

DOI: 10.1504/IJEED.2020.104283

International Journal of Education Economics and Development, 2020 Vol.11 No.1, pp.1 - 26

Received: 19 Sep 2018
Accepted: 24 Jan 2019

Published online: 26 Dec 2019 *

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