Organisational communication in higher educational institutions: scale development and validation
by Kriti Priya Gupta; Ruby Sengar
International Journal of Education Economics and Development (IJEED), Vol. 11, No. 1, 2020

Abstract: Many researchers have generated instruments to assess communication at an organisational level. Although these scales are alluring, but still, there is a scarcity of valid and reliable constructs to measure organisational communication (OC) from all perspectives. Therefore, this study is trying to deduce the factors of OC scale and develop a construct to assess communication in higher educational institutions (HEI). Item generation and scale refinement for OC construct involve survey of faculty members working with various HEIs in Delhi - National Capital Region, followed by construct, divergent, convergent, nomological and cross-validation using 576 faculty members, resulting in an organisational communication scale for higher educational institutions (OCHE). The empirical results indicate that the OCHE scale consists of four dimensions namely communication structure, style, behaviour, and barriers. The proposed OCHE scale can serve as an indicative tool that enables the authorities of HEIs to monitor and manage the internal communication practices within their organisations.

Online publication date: Thu, 02-Jan-2020

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Education Economics and Development (IJEED):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com