International Journal of Services, Economics and Management (6 papers in press)
Using Wireless and Mobile Technologies in e-Healthcare on a Wide Scale: The Issues and Challenges to Overcome
by Izabella Lokshina, Barbara Durkin
Abstract: With an increasingly mobile society and the worldwide deployment and utilization of wireless and mobile infrastructure, wireless and mobile network technologies can support many current and emerging e-healthcare applications. However, before wireless and mobile technologies can be used on a wide scale, there are many issues and challenges to be addressed. These include how to effectively manage the complexity of wireless and mobile networks in e-healthcare applications and best utilize the capabilities of diverse wireless and mobile technologies. In this paper, we examine how wireless and mobile technologies can be used in e-healthcare on a wide scale. In addition, we identify a large number of open issues and challenges to overcome and offer concluding remarks.
Keywords: wireless and mobile network technologies; location management system; medical inventory management system; intelligent emergency management system; patient monitoring system; mobile telemedical services; e-healthcare applications.
Webographics and perceived service quality: An Indian e-retail context
by Prateek Kalia
Abstract: Despite of rich perceived service quality (PSQ) research in online context there is no known study which has comprehensively explored difference in PSQ within webographic characteristics (WC) of e-shoppers. With the said objective, an online survey has been administered to 308 respondents, who have done atleast one e-purchase in past six months from major e-retailers in India. Hypotheses for seven WC i.e. computer experience, Internet experience, ability to use Internet (Webskill), usage level, connection speed, mobile operating system and data plan have been tested by applying Kruskal-Wallis (H Test) and Mann-Whitney Test. No significant differences with respect to PSQ within different WC have been found, except within Webskill and data plan categories. A post hoc test confirmed statistically significant difference within fair-very good and good-very good Webskills with respect to PSQ.
Keywords: Webographics; electronic retail; perceived service quality.
Fuzzy time series theory application for tourism demand
by Tsung-Yu Chou, Ming-Tao Chou, An-Chi Liu
Abstract: This article offers a study of Taiwans tourist arrival data in order to establish a fuzzy time series model that can be used to analyze the relationship between remuneration and future tourist arrival rates of change. The results of the analysis are as follows. (1) The model showed that the predictive value of the 2015 tourist is 8,694,639 and its trading range fluctuates (2551595, 8694639). (2) The tourist index rate of return remains positive, and the prediction error within the group averages 0.24%; an error range of less than 5 percent indicates a good prediction model, and suggests that this article can serve as a useful reference to stakeholders.
Keywords: Fuzzy; Tourism forecast; time series.
The relationship between Knowledge Management and Firms Performance within Accounting Firms in Malaysia: A literature review and proposed structural model
by Teik Wah Keoh
Abstract: This research paper is to develop a conceptual framework to study the various Critical Success Factors (CSFs) for implementation of knowledge Management (KM) processes in Malaysian Public Accounting Firms, which is an area of research presently under-explored. The study examines the impact of proposed integrated CSFs on the firms performance based on the extensive literature reviews on the related topics and provides a basis of understanding on the possible contributing factors for the successful implementation of KM in Malaysian Accounting Firms and as a guide to senior management for their successful implementation of KM in the firms and to boost the firms performance, sustainability and competitiveness in this challenging business environment. This paper will also provides new information in term of filling the research gap on KM by provides an insightful foundation for further analysis and exploration of Knowledge Management in Malaysian accounting firms.
Keywords: Knowledge Management Implementations; Critical Success Factors; Malaysian Accounting Firms; Firm’s Performance; Competitive Advantage; Sustainability.
Modelling Consumers Perceptions of Internet Service Quality by Structured Equation Analysis
by Abdul Rahman, Lee Har San, Dong Jing, Qu Yan, Syriac Nellikunnel
Abstract: China is emerging as one of the largest business to consumer retail market space in the world. Chinese digital consumers may exhibit different online shopping behaviour as compared to consumers in other parts of the world. Most research on consumer behaviour and e-service quality today relies on traditional service quality models. The aim of this paper is to propose and empirically verify an e-service quality model based on the B2C market space in the context of Chinas market. Key dimensions of e-service quality influencing quality perceptions of Chinese consumers and its impact on e-satisfaction are studied. The empirical results suggest that e-retailers should focus on website aesthetics and personalization. Theoretical and managerial implication are also elaborated.
Keywords: e-service quality; e-retailing industry; customer e-satisfaction; customer e-loyalty.
SERVICE CONVENIENCE: REVIEW AND DIRECTIONS
by Kedar Bhatt
Abstract: Economies of the world have witnessed increasing significance of Services in last couple of decades, and services are consumed more than ever. Further, today’s consumers are more time-stressed than ever and looking for options which can reduce their investment in terms of time and effort while they search, purchase, consume and dispose services. Due to this, researchers have focused on conceptualizing Service Convenience, which deals with time and effort as non-monetary resources as they are used during entire consumption process to create value. This paper reviews the existing literature on Service Convenience and examines the directions in which the past studies have focused. It highlights the gap in existing literature to identify future research directions in Service Convenience domain. Based on the literature review, antecedents and consequences of Service Convenience are identified and a comprehensive model depicting relationship of Service Convenience with other important constructs has been developed.
Keywords: Service Convenience, Service Convenience Dimensions, Customer Satisfaction