Forthcoming articles


International Journal of Qualitative Research in Services


These articles have been peer-reviewed and accepted for publication in IJQRS, but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.


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International Journal of Qualitative Research in Services (4 papers in press)


Regular Issues


  • Relating Human Resource Management to The Goal By Eli Goldratt   Order a copy of this article
    by Brian Galli 
    Abstract: In recent years, the business industry changes had caused a reassessment of Human Resource Management (HRM) positions and structures. In the past, Human Resources (HR) was centralized. However, with the consistent organizational culture changes, HR is becoming decentralized and its operations integrated other departments. Today, HRM is an integral part of business processes similar other departments (finance, accounting, and so forth). However, with regards to specialized areas, like compensation and recruitment, HR remains centralized. Analysis of "The Goal" by Goldratt demonstrates its relation to HRM. This paper discusses and assesses the implications of HRM on a company's operations. It explains how HRM is related to the Theory of Constraints (TOC) and how both concepts help to achieve the company's true goal.
    Keywords: Theory of Constraints; Human Resource Management; Process; Critical Chain; Process Improvement; Mapping; Project Management; Work Flow.

  • An Assessment of Industry Position on Shared Equity Housing Model development in the UK   Order a copy of this article
    by Oladotun Ayoade, Vian Ahmed 
    Abstract: This paper investigated affordable housing problems and how they impact the development of Shared Equity Housing Models (SEHM) with emphasis on the Community Land Trust (CLT). The methodological approach identified and tackled inherent industry sources of barriers to Community Land Trust Shared Equity Housing Models (CLT SEHM) development through literature reviews and the text analysis of semi-structured interview responses from key stakeholders. Findings indicated that industry sources of barriers to CLT development occur within crucial bilateral dimensions impacting its capabilities as an adoptable model for major housing providers, and for local practitioners in well-defined communes for localised housing. This study opens a further debate on the downsides of the current housing delivery arrangement, and the need for an improved capacity for innovation through more sustainable alternatives/policies - particularly in a sector dominated by tested mainstream options, however with performance and affordability inconsistencies in UK housing development.
    Keywords: housing development; affordable housing; industry; shared equity housing models; SEHM; community land trust; CLT; qualitative research.

  • A qualitative study on understanding the trustworthiness of online reputation management   Order a copy of this article
    by Abhisek Dutta, Pranav Ranjan 
    Abstract: The paper aims at understanding the customers mindset towards online reviews posted on the website regarding products. In-depth interview technique was used to collect data from informants to perform thematic analysis to find emerging themes. These themes helped to identify those variables which impact the trustworthiness of reviews like review search, content, multitude, reciprocity and untrustworthiness. The findings of this paper shall help practitioners in the field of digital marketing and online shopping to view into the mindset of customers, who read these reviews to arrive at purchase decisions. A better understanding of what people feel about these reviews may enable companies to identify the lacunae in reviewing activities.
    Keywords: Trustworthiness; online reviews; qualitative research; depth interview; trust in reviews; website product reviews.

  • Roles played by frontline employees in the delivery of governmental services: qualitative evidence from the public sector of Jordan   Order a copy of this article
    by Shaker Aladwan 
    Abstract: This research has the aim of exploring roles played by government service employees in the provision of services to the public. Qualitative approach was adopted to conduct this research and to collect the primary data. More specifically, semi-structured interviews, which were undertaken within field work in the Jordanian public sector. Interviews of a total of 30 employees were undertaken. It has been interesting to note that the research findings showed that service employees working within the Jordanian public sector played four different roles, i.e. complementary (32%), collaborator (41%), enabler (46%) and mediator (54%) (MECC). There has been both a theoretical and practical change to the role of employees within the service sector within the last twenty years. Previous research, however, has been insufficiently integrated and there was a need for a framework with internal consistency so that the roles of frontline service employees working within the context of governmental services could be understood. The implications that the findings of the study have are to show a shift in the function of public sector employees in terms of values such as freedom, participation and collaboration. Furthermore, the MECC matrix provided has the aim of helping policymakers and practitioners, particularly when roles are distributed amongst frontline employees within organisations in the public sector in Jordan.
    Keywords: qualitative approach. Public services; public sector organisations; frontline employees; Jordan.