International Journal of Management in Education (23 papers in press)
- The contribution of the school head in the introduction and implementation of ICT (Information and communications technology) as innovation in an elementary school: a case study
by Georgios H. Potamias, Georgios D. Iordanidis
- The drivers of customer satisfaction for academic library services. Managerial hints from an empirical study on two Italian university libraries using the Kano model
by Gandolfo Dominici, Federica Palumbo, Gianpaolo Basile
- The moderating effect of physical and social environments on the relationship between perceived technology training and job commitment among academic staff at Nigerian universities
by Isidore Ekpe, Norsiah Mat
- SERVQUAL to measure perceptions and expectations of library users: a case study of a public university library of Pakistan
by Shahab Alam Malik, Shujah Alam Malik
- Hofstede and learning in higher level education: an empirical study
by Edward Dennehy
- Greek high school teachers' views on principals' duties, activities and skills of effective school principals supporting and improving education
by Sophia Anastasiou, Giorgos Papakonstantinou
- Raising of the participation age in the UK: the dichotomy between full participation and institutional accountability
by Steve Lambert, Uvanney Maylor, Annika Coughlin
- Determinants of internship satisfaction in management education students
by Deepika Dabke
- Parents' perception of dimensions of quality K-12 schools in Bangkok, Thailand
by Mohammad Noman, Amrita Kaur
- The influence of sustainability on students' perceived image and trust towards university
by Mehran Nejati, Mostafa Nejati, Azadeh Shafaei
- Social value creation and the role of business schools
by Mee-Shew Cheung, Ravi Chinta, Hasan Faruq
- A success story in a partnership programmme for entrepreneurship education: outlook of students perceptions towards entrepreneurship
by Luísa Carvalho, Teresa Costa, Pedro Mares
- Student engagement: the role of social influence and locus of control
by Tito L.H. Grillo, Cláudio Damacena
- Individual and school-level determinants of teacher change beliefs: a study in Malaysian high performing secondary school
by Tai Mei Kin, Omar Abdull Kareem
- Organizational level antecedents of learning organizations for Indian higher educational institutes: An exploratory study
by Saniya Chawla, Usha Lenka
Abstract: The new economy is a knowledge-based economy marked by rapid globalization, tough challenges, and competitive pressure. This economy not only offers threats but also provides certain opportunities. In order to have a sustainable business, organizations are taking initiatives to adopt new ways of working. The same holds true for educational institutes as well. There is a need for educational institutes to discard old ways of teaching and learning practices and shift their focus towards action learning techniques to foster continuous learning and to transform them as learning organizations. The aim of this paper is to formulate the items of organizational level antecedents of learning organization and test them in Indian higher educational institutes to know if those practices are being followed by them.
Keywords: learning organizations, total quality management, supportive learning culture, item formulation, and Indian higher educational institutes.
- Examining the Link among Cross-Cultural Adaptation, Academic Satisfaction, and Word of Mouth in the Context of International Postgraduate Students in Malaysia
by Azadeh Shafaei, Nordin Abd Razak
Abstract: This study was carried out to identify the outcomes of international postgraduate students adaptation in a public university in Malaysia. A quantitative research approach was employed using online survey to get insights from international postgraduate students enrolled in a Master or PhD level programme in a Malaysian public university. Simple random sampling procedure was applied to select the samples of the study. Overall, 206 international postgraduate students responded the questionnaire. The results confirmed the nexus among cross-cultural adaptation, academic satisfaction, and word of mouth in the context of international postgraduate students in Malaysia. Consequently, practical and managerial implications were presented.
Keywords: Cross-cultural adaptation, academic satisfaction, word of mouth, education internationalisation, management in education
- Evidence on teaching qualifications, characteristics, competence and lecturer performance in higher institutions in Nigeria
by Esuh Ossai-Igwe Lucky, Nurahimah Bt Mohd Yusoff
Abstract: Owing to the wide gap between the demand and supply of qualified lecturers, there has been increase in the influx of unqualified lecturers in Nigeria tertiary institutions. As a result, this study investigates the influence of teaching qualifications, characteristics and competence on the lecturers' performance. A questionnaire data was generated from 131 lecturers comprised of those with a teaching qualification and those without a teaching qualification in University of Illorin, Kwara State, Nigeria. Overall, the findings from the testing of the hypotheses indicate that there is a significant relationship between teaching qualifications, lecturers' characteristics and lecturers' competence with lecturers' performance.
Keywords: teaching qualifications; lecturer characteristics; lecturer competence; lecturer performance; higher education; Nigeria; teaching profession.
- Dear me: reflecting on the use of five-minute letters to assess students' personal development
by Stefania Mariano
Abstract: In this paper, I reflect upon my personal experience using five-minute letters to assess students' personal development. I propose a variant of the technique to reduce bias in the students' feedback process, and provide recommendations on how to combine it with auxiliary assessment techniques to improve the students' overall learning experience.
Keywords: teaching and learning; teaching techniques; student assessment; reflective process; five-minute letters; student development; personal development; bias; student feedback; learning experience.
- Communication apprehension among Chinese accounting and business students: a demographic exploration
by Alex Tun-Lee Foo, Paul Gnanaselvam, Chzia-Poaw Sim
Abstract: Past literature has consistently highlighted the problem of oral communication apprehension (CA) among accounting majors. However, these results are mostly applicable to developed countries. As such, this study gathers questionnaire data consisting of 1090 students of one large Chinese-dominated private university in Malaysia. Data analysis reveals that accounting students, surprisingly, do not differ significantly in terms of levels of CA compared to that of business students. Also, CA does not differ across student's age and year of study. Results were discussed in light of how personal variables support the extent of future accountants as communicators.
Keywords: communication competence; anxiety; avoidance; accounting education; oral communication apprehension; Chinese students; business education; demographics; Malaysia.
- Survey on marketing tactics used to build private school image and increase parents' loyalty
by Shahab Alam Malik, Amna Mushtaq, Laeeq Hassan Jaswal, Shujah Alam Malik
Abstract: This study aims to explore the elements of marketing tactics used by private sector elementary schools by observing the relationship between the marketing tactics and parents' loyalty along with mediating effect of school image. The seven elements of marketing tactics were used in this study, namely, place, price, promotion, people, physical evidence and process. Feedback was sought from the parents of children of primary level schools through survey questionnaires. A final sample of 529 respondents was used for data analysis, using multiple regression method to analyse the effect of 7P's of service marketing in building strong and distinctive private school image and parents' loyalty. Product, people, and process were the three elements of marketing tactics that were found positively related to parents' loyalty. Findings of this survey can serve as a guideline for school management to build effective marketing strategies to enhance their school image.
Keywords: marketing tactics; school image; parents; parental loyalty; Pakistan; private schools; elementary schools; elementary education.
- Students' perception of total quality management: role of location and gender
by Masoumeh Pourrajab, Ramli Basri, Shaffe Mohd Daud, Soaib Bin Asimiran
Abstract: The aim of this study is to identify the level of Total Quality Management (TQM) as practiced by secondary schools in Lorestan province, Iran, based on students' perception. Additionally, the paper aims to investigate the relationship between the level of TQM and students' location and gender. To achieve these aims, the researchers conducted a survey research among 400 secondary school students. The findings of this study show that the level of TQM is medium as rated by students, and also there are significant difference between TQM's level and students' gender and location. The paper presents evidence to principals and teachers of the value of implementing TQM principles in schools to increase students' satisfaction.
Keywords: gender; Iran; location; student perceptions; student satisfaction; TQM implementation; total quality management; secondary schools; secondary education.
- Management strategies to improve research performance in higher education: an ice-breaking model for the humanities and social sciences
by Krith Karnjanakitti, Nopasit Chakpitak, Pitipong Yodmongkol, Pakdeekul Ratana
Abstract: Research performance is a critical measure of management in education. Faculties in developing economies are left bewildered and pressured how to enhance research output. Humanities and social sciences particularly suffer between quantitative bibliographic data versus research quality. An ice-breaking model using a case study of humanities faculty in Thailand illustrates how to enhance collaboration among faculty members who are knowledge workers and management. The model captures knowledge to identify six discontinuities between sample groups. By focusing on the managerial implications of six key barriers, discussion illustrates how the model enhances collaboration, generates shared vision and improves managerial strategies in education.
Keywords: research performance; higher education; emerging economies; humanities; social sciences; ice-breaking model; Thailand; collaboration; knowledge workers; shared vision; managerial strategies; research output.
- A cloud-based teaching framework: an introduction
by Robab Saadatdoost, Alex Tze Hiang Sim, Hosein Jafarkarimi, Leila Saadatdoost
Abstract: One of the most significant discussions in education and information technology is cloud computing. Over the past six years, researchers have shown an increased interest in cloud computing for educational contexts. However, these rapid changes in information technology have a serious effect on teaching frameworks. Concerns have been raised about how cloud computing can be integrated with teaching frameworks and if it can improve teaching. In this paper, the Danielson Teaching Framework, which focuses on key aspects of teaching, was used. This framework has divided complex teaching activities into components such as communicating with students, students engagement and others which all might be improved by cloud computing; using cloud computing has capability to enhance performance of teaching. This paper seeks to address the domains of teaching frameworks and introduce an initial version of a cloud-based teaching framework that considers cloud computing can provides insight to future research on teaching frameworks.
Keywords: cloud computing; online learning; e-learning; electronic learning; teaching framework; cloud-based teaching; Danielson teaching framework; management in education.