Forthcoming articles


International Journal of Hospitality and Event Management


These articles have been peer-reviewed and accepted for publication in IJHEM, but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.


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International Journal of Hospitality and Event Management (4 papers in press)


Regular Issues


  • Assessing risk factors at local CrossFit events: From participants perspectives   Order a copy of this article
    by Christina Gipson, Shintaro Sato, Trey Burdette 
    Abstract: The purpose of the paper is to examine athletes assessments of risk at local CrossFit competitions. An 18-item open-ended questionnaire grounded in Fuller and Drawers (2004) risk management framework surveyed 26 participants about risk factors at local CrossFit competitions. The findings suggested that participants held expectations for equipment and the facility. Additionally, respondents appeared to be at ease when they felt a familiarity with the equipment and the set-up of the facility. There was, however, concern with limited spacing of equipment and people, but it was accepted when the event appeared to be organised. The paper moves beyond reviewing the organisers role in event and risk management and sought out to understand participants assessments of risk factors. The study provides further understanding about expectations of athletes. It is recommended to develop guidelines for best practices for hosts of local CrossFit events.
    Keywords: CrossFit competitions; CrossFit events; risk management; athlete assessment of risk.

  • Fifty Shades of Organizing Kinkster Events: Munch Events in the BDSM Community.   Order a copy of this article
    by Craig Webster 
    Abstract: The purpose of this paper is to explore the practical issues and concerns of the organizers of BDSM non-play events. Previous research has shown that these events are critical elements in their lifestyle/community. While something is known about the events and their centrality in BDSM culture, no research has yet investigated munch events from the perspective of the organizer of munches and similar events. This article investigates munch events to show how organizers deal with the challenges of organizing munches throughout the world, based upon data from a global survey of munch organizers. The findings indicate that the organizers are largely self-selected individuals who organize munches to fulfill a community need. The findings not only show us what munch organizers face in terms of challenges but suggests models for a collaborative economy and the need for further investigations into the motivations of volunteer organizers of events.
    Keywords: munch; events; BDSM; diversity; fetish.

  • Does age affect relationships between customers attitude, CRM knowledge, satisfaction and relationship share in hotels?   Order a copy of this article
    by Mohita Maggon 
    Abstract: The purpose of this paper is to examine the interrelationships among customer satisfaction, knowledge about customer relationship management (CRM) program, customer attitude and their effect on relationship share. The study also attempts to find if moderating role of age exists among these constructs. The findings indicate that customer satisfaction (CS) and willingness to engage (CWER) in the relationship are major predictors of relationship share (RS). The results of the study also show that customer willingness to engage in the relationship is dependent on attitude of customer toward firm which is further dependent on knowledge about CRM program. One more notable finding of the study states that age plays a moderating role between customer satisfaction and customer willingness to engage in the relationship. In addition to contributing towards academic knowledge, the findings of the present study will help the practitioners to better design CRM program and reap its maximum benefits.
    Keywords: hotels; customer relationship management; customer satisfaction; India.

  • Understanding Transactional Trust in a Tourism Destination: Evidence from the Restaurant Industry in Hungary   Order a copy of this article
    by Peter Szende, Joy (Zhuowei) Huang, Li Miao, Katalin Szennai 
    Abstract: This study examines single commercial exchanges in a tourism destination. Using the restaurant industry in Budapest, Hungary as the study context, the goal of this study was to identify the key variables affecting transactional trust forming in tourist service provider interfaces. The qualitative analysis is based on semi-structured in-depth interviews with 25 local restaurant operators. This study contributes to tourism service marketing literature in multiple ways. First, this study argues that transactional trust is a more salient notion than relational trust in the context of an unfamiliar tourism destination. Second, trustee- and trustor- induced factors that may trigger tourists lack of trust are identified. Thirdly, the study shows that various macro- and micro-level environmental factors are linked to the formation of transactional trust and thus reduce the vulnerability and uncertainty tourist experience. Implications and suggestions for future research are also discussed.
    Keywords: Restaurant industry; tourists; transactional trust; Hungary.