International Journal of Business Innovation and Research (54 papers in press)
- The role of perceived quality and satisfaction in explaining customer brand loyalty: mobile phone service in Jordan
by Sulieman Ibraheem Shelash Al-Hawary
Abstract: Brand has a vital role in the process of customers' choice of products. It considered a main mean utilised to link the producer with the customer. The purpose of this research is to investigate the effects of service quality and satisfaction in building brand loyalty. The data are collected randomly from 212 of mobile phone users within Amman, the capital city of Jordan. The data were analysed using correlation and multiple regression analyses. This research finds that service quality and satisfaction have significantly positive effects on brand loyalty. This study provides useful managerial implication for managers. First, managers should investigate what leads their customers to be loyal and then determine the component of their loyalty. Second, managers also should keep in touch with the customers, segmenting customers by their purchase habits, and hiring service-oriented employees.
Keywords: brand; loyalty; satisfaction; service quality; mobile phone users; Jordan.
- Management of musculoskeletal neck pain through physiotherapeutic intervention: a pre-post design analysis
by S. Paul Silvian, A.T. Resmi, Arun Maiya, K. Ganesh
Abstract: Among computer operators, risk factors associated with work-related musculoskeletal neck pain, include the integration of biomechanical factors such as static muscular overload, repetitive motions, conditions related to the work station, work environment and issues related to the working organisation, as well as those associated with the psychosocial aspects of work. These problems if ignored can prove debilitating and can cause crippling injuries forcing one to change the profession itself. There is an urgent need to understand the dynamics of these problems and prevent it from assuming epidemic proportions. With more and more jobs available in IT sector today, it is all the more important to be aware of the problems and follow necessary preventive steps to check the progression of computer related health problems. This study provides evidences to the effectiveness of physiotherapy interventions in combating musculoskeletal disorder (MSD) neck pain.
Keywords: ergonomic stressor; physiological stressor; psychological stressor; musculoskeletal pain; interferential therapy; IFT.
- Leading change through creative destruction: how Netflix's self-destruction strategy created its own market
by Lindy Ryan
Abstract: By continuing to build the Netflix brand as a cutting-edge pioneer with a culture of innovation, Netflix has conquered the video rental-by-mail market under the transformational, charismatic leadership of CEO Reed Hastings. This paper offers the perspective that Netflix has survived a planned process of creatively designed destruction to renew its long-term strategy as it leads the video rental industry into the emerging world of on-demand streaming content. Drawing on the construct of ethical anarchy by Hurst (2002, 2012), as well as contributions from Morgan (2006, 2011), Jaworski (2011), and Argyris (2002), this research builds upon the concept of organisational renewal and sustainability through crisis and change, and argues that Netflix's actions have been strategic and purposeful, leveraging innovation and customer loyalty.
Keywords: creative destruction; transformational leadership; crisis; ethical anarchy; sustainability; organisational renewal; innovation and research; change leadership; strategy; double-loop learning; implicate order; images of organisation.
- A theoretical model of supporting open source front end innovation through idea management
by Annabeth Aagaard
Abstract: Most industries face continuing pressures from rising R&D costs, shortening product lifecycles and global competition. These challenges have increased the focus on shortening development times, which again puts pressure on the efficiency of front end innovation (FEI). In the attempt to overcome these various challenges companies are looking for new models to support FEI. This theoretical paper explores in what way idea management may be applied as a tool in facilitation of front end innovation and how this facilitation may be captured in a conceptual model. First, I show through a literature study, how idea management and front end innovation are related and how they may support each other. Secondly, I present a theoretical model of how idea management may be applied in support of the open source front end of new product innovations. Thirdly, I present different venues of further exploration of active facilitation of open source front end innovation through idea management.
Keywords: front end innovation; FEI; idea management; open source innovation; radical innovation; innovation management.
- Scheduling in flow shop with sequence-dependent setup times: literature review and analysis
by Moacir Godinho Filho, Márcia De Fátima Morais, Thays Josyane Perassoli Boiko, Hugo Hissashi Miyata, Fernando Willian Rodrigues Varolo
Abstract: This research focuses on the flow shop production scheduling problem with sequence-dependent setup times. The study reviews and analyses the methods used in the literature to solve this problem. The analyses were performed using the number of papers published during the study period, the approach used to develop solution methods, the type of objective function and performance criterion adopted, and the additional constraints considered. It were identified and analysed 83 papers that address the flow shop scheduling problem with setup times separated from processing times. The results of the review and analysis showed several opportunities for future research on this topic, including: 1) working with setups dependent on batch sequences; 2) using bi- and multi-criteria functions related to the flow time objective; 3) adding practical constraints faced by production systems.
Keywords: production scheduling; flow shop; sequence-dependent setup times.
- Customer loyalty intentions in broadband internet services
by Rajeswari Murugan, G. Rajendran
Abstract: Customer retention is a buzzword in all types of services. This study aims at identifying the factors that influence customers' loyalty intentions in broadband internet services. Survey methodology is adopted for collecting data through convenience sampling technique. The relationship between commitment, satisfaction, perceived service quality, and customer loyalty intentions has been empirically tested. The findings support that perceived service quality and overall satisfaction are the drivers of commitment. The results show that the loyalty intentions of repurchase, favourable word-of-mouth, and advocacy are influenced by affective and calculative commitment. The findings show that relationship oriented loyalty strategies can yield better results in retaining customers.
Keywords: customer loyalty; retention; satisfaction; perceived service quality; commitment; repurchase; word-of-mouth; advocacy; internet.
- The structural components of a knowledge-based economy
by D. Steven White, Angappa Gunasekaran, Godwin C. Ariguzo
Abstract: Little to no research exists to explain the structural components associated with the successful establishment of a knowledge-based economy. Nearly all developed countries are transitioning from service-based to knowledge-based and yet how to do so effectively and efficiently remains a mystery. The purpose of this research is to address this oversight. Based upon a review of the literature, five structural components of knowledge-based economies are identified and described. The five components consist of a foundation of information and communications technology, open innovation, education, knowledge management and creativity. At the macro-level, those seeking to establish a knowledge-based economy, whether local, regional or national, will be best served by following the structural template described. Policies and procedures to foster advances in each of the structural components should be developed strategically.
Keywords: knowledge-based economy; information and communications technology; ICT; open innovation; education; knowledge management; creativity; economic development.
- The role of competitive pressure in R&D cooperation: evidence from immature markets
by Juha J. Hinkkanen, Markus Jääskeläinen, Juha Väätänen
Abstract: Competition has been regarded as a cornerstone behind innovativeness, but the relationship between competition and R&D cooperation has been overlooked. We study the topic in the context of the emerging economy of Russia. The findings are based on an analysis of countries' competitiveness rankings and on a survey of 206 Russian firms and their innovation activities. On the basis of the results, the source of competition is important when looking at an R&D cooperation process and its results. Firms tend not to employ international R&D cooperation before they are confronted by international competition. After confronting international competition, it shows across the whole R&D cooperation process and the company's perception of its success. We conclude that in immature markets it is crucially important to increase the level of international competition in order to improve the organisational capabilities and skills needed in R&D cooperation.
Keywords: competition; R&D cooperation; innovations; Russia.
- Enabling the strategic planning of small and medium-sized information technology through advanced results: A configurational perspective of Mintzberg 5Ps
by Taciana de Barros Jerônimo, Denise Dumke de Medeiros
- Clustering Employees on the Basis of Their Cognitive and Emotional Knowledge and Analyzing Their Exploratory and Exploitative Innovations: a Case Study in a Service Company
by Asghar Moshabaki, Reza Dabestani, Mohammad Saljoughian
- Does service innovation mirror product innovation? A multi-method study with successful evidence case from Turkey
by Aykut Berber, Isil Pekmedir, Yasin Rofcanin, Yasemin Sen
- Proposing a Contradiction Matrix by Developing KANSEI Engineering based on Theory of Inventive Problem Solving (TRIZ)
by Arash Shahin, Hossein Vaez Shahrestani, Elham Bagheri Iraj
- Insight Innovation Dynamics of the Typewriter Industry
by Ping Lan
- A Conceptual Model of Human Resources Competencies (HRC) using Structural Equation Modeling: A Case Study
by Ehsan Zaree, Abolfazl Zamani, Mohammadmehdi Tanaomi
- Matrix Structure For Supporting Organizational Innovation Capability
by Minna Saunila, Martti Mäkimattila, Juho Salminen
- Managing value creation: the business model approach in construction
by Aki Pekuri, Maila Suvanto, Harri Haapasalo, Laura Pekuri
- Co integration Test for Growth and Employment of Indian Software Industry
by Abey Philip
- Childrens Consumer Socialization Agents In India
by Monica Chaudhary, Aayushi Gupta
- Benchmarking working capital management in the inter-organisational context
by Miia Pirttilä, Sari Viskari, Lotta Lind, Timo Kärri
- Using graphical arts in management and marketing teaching for business innovation Case of "Along the River during the Ching-Ming Festival" painting
by TZONG- RU LEE, K. GANESH, AGNIESZKA M. DADURA, S.P. ANBUUDAYASANKAR
- Open Innovation in Practice: Diffusion of knowledge and use in Swedish bio-pharmaceutical firms
by Björn Remneland-Wikhamn, Wajda Wikhamn
- Customer-Oriented Benefit Segmentation: An integrated approach
by Mohammad Hasan Aghdaie, Parham Fami Tafreshi, Majid Behzadian
- Outbound open Innovation in China and Russia: innovation system approach
by Irina Savitskaya, Pekka Salmi, Marko Torkkeli
- Consumer preferences for green power in Mexico
by Pável Reyes-Mercado, Rajagopal
- The Evolution of External Technology Commercialization Motives
by Antero Kutvonen, Irina Savitskaya, Pekka Salmi
- SME competence transformation a case study on industrial structural change
by Kyllikki Taipale-Erävala, Pia Heilmann, Hannele Lampela
- Exploring Effect of Service Innovation on Business Performance of Restaurants in India
by Nilanjan Chattopadhyay, Mrinalini Shah
- The Mediating Role of Innovation on Strategic Orientation and Performance
by Mário Gomes Augusto, João Veríssimo Lisboa, Mahmoud M. Yasin
- Evolution stages environmental management in computer companies located in Brazil: Case studies
by Giovanna Maialle, Ana Beatriz Lopes de Sousa Jabbour
- Ranking the Barriers of Knowledge Management Adoption in Supply Chain using Fuzzy AHP method
by Sachin K. Patil, Ravi Kant
- Technology uncertainty and technology sourcing: Case study of biopharmaceuticals in China
by Yunzhen Shi, Hao Hu, Yitao Wang
- Data Envelopment Analysis of Efficiency in Hospital Organizations
by Antônio Artur De Souza, Douglas Rafael Moreira, Ewerton Alex Avelar, Alisson Maciel De Faria Marques, Amanda Lucchesi Lara
- Innovation in Small and Medium Auto Ancillary Enterprises in India
by Bindu Gupta, V.K. Gupta
- Quality of working life in the banking sector: an experimental analysis conducted in Brazil
by Mara Regina Dos Santos Barcelos, André Luís Policani Freitas
- Psychological Interventions in Promoting Sustainable Consumption Behavior: An Empirical Study
by Sanjeev Verma
- Analysis of the Brazilian context for clean development mechanism projects under an economical perspective
by Simone Leticia Raimundini, Eugênio Ávila Pedrozo
- An alternative to face worldwide financial crisis of 2008: Best practices usage of a Business Intelligence Architecture in a Chemical Industry
by Tiago Vieira De Carvalho, Renato José Sassi
- Effective implementation of competitive advantage and sustainable competitive advantage: a conceptual model
by Ashish Mohan Dubey, Geetika Goel, G.P. Sahu
Abstract: The fundamental basis of long term success of a firm is the achievement and maintenance of competitive advantage. A body of literature has emerged which addresses the content of competitive advantage and sustainable competitive advantage as well as its sources and different types of strategies. The paper attempts to track the chronology of thought on competitive advantage and related field and the process that lead to evolution of the thought on sustainability of competitive advantage. An analytical review of the literature and the factors has been presented to group the thoughts under major definitional dimensions of the concept of competitive advantage followed by those of sustainable competitive advantage. The analysis is validated with the help of findings from various industrial contexts and relation between the competitive advantage and sustainable competitive advantage are established. To conclude, a conceptual model is proposed which shows the process through which a firm can achieve sustainable competitive advantage.
Keywords: competitive advantage; sustainable competitive advantage; SCA; factors; linkage; model.
- Study on the spatial spillover effects for China concept shares (CCSs)
by Xiang-yun Liu, Bin Shi, Shang-guo Ma, Bo Qin
Abstract: This paper attempts to study the spatial spillover effects between China concept shares (CCSs) and both domestic (China) and non-domestic local listing (Hong Kong, USA) stock markets. Explanations on how spatial spillover effect works are provided from fundamental, macroeconomic and fund-flow perspectives. They are summarised as the reference effect in domestic market and asset's spatial effects (including spatial dependence and spatial heterogeneity) between CCS and the local listing stock market. The existence and dynamics of mean spillover and volatility spillover effects are studied based on VAR and multivariate BEKK-GARCH models.
Keywords: China concept shares; CCSs; mean spillover; volatility spillover; VAR model; BEKK-GARCH model; China.
- The antecedents of store patronage behaviour in Indian kirana store
by M. Hemalatha, S. Najma
Abstract: The food retailing landscape is changing dramatically. India is the ninth-largest retail market in the world. It is expected to grow further in the coming years. At present, organised retailing comprises only 6% of the market, Indian consumers purchase food primarily at kirana store and kirana store accounts for 61% of food sales. This study investigates the influence of store attributes of Indian kirana store on store patronage behaviour. The study examines the influence of different store attributes such as customer service, price, salesman response, convenient payment and delivery and merchandise on store patronage behaviour. A total of 156 shoppers were surveyed in different Indian cities. We have constructed a multiple regression model on store patronage behaviour. Our store patronage behaviour model confirms that customer service, salesman response and convenient payment and delivery have the greatest impact on the store patronage behaviour in Indian kirana store.
Keywords: store patronage behaviour; Indian kirana store; store attributes; India.
- Evaluating an organisation's cultural readiness for innovation
by Stephen Burdon, Hiyam Al-Kilidar, Grant Mooney
Abstract: Innovation is often identified as a major driver of organisational growth in free market economies. However, just as often, there is lack of understanding on how best to enable the desired innovation outcomes. This paper addresses assessment of the internal culture of a large commercial engineering company seeking to enhance its ability to build, promote and sustain competitive advantage within its market. The paper's objective is to describe a framework that was designed and tested within the enterprise. The framework identifies and tracks cultural prerequisites underpinning employees' creative activities and how these align with the organisation's readiness to enact innovative outcomes. The findings confirm that many of the prerequisites for developing and progressing new ideas are socially dependent. In addition, efforts to innovate can easily be dissipated and derailed unless the prevailing organisation culture actively encourages interaction of staff and provides tuned and visible practices to easily capture, assess, reward and action new ideas produced by that interaction.
Keywords: business innovation; creativity; culture; competitive advantage; organisation readiness; engineering; learning; ideas; strategy; transformation; services; eva; evaluating.
- How do innovative and entrepreneurial behaviours affect the job performance?: The moderating role of person-organisation fit
by Ömer Turunç, Tolga Türköz, İrfan Akkoç, Abdullah Çalişkan
Abstract: The aim of this study is to explore the relationship between job performance, innovative and entrepreneurial behaviours and person-organisation fit (PO fit). For investigating the relationship, a longitudinal study was conducted with 550 and 510 employees from companies working on the defence industry products and service sector in Ankara, Turkey. After the analysis, it can be seen that PO fit has a moderating effect in the relationship between job performance, innovative and entrepreneurial behaviours. Results also indicated that the relationships between both innovative behaviour-job performance and the entrepreneurship behaviour - the job performance are positive in case of low PO fit. On the contrary, the relationships between both innovative behaviour-job performance and the entrepreneurship behaviour-job performance are not significant when the PO fit is high.
Keywords: innovative behaviour; entrepreneurial behaviours; job performance; person-organisation fit; defence industry products and service sector, moderating effect.
- The Antecedents of Marketing Success of Women Entrepreneurs
by M. Hemalatha, V. Chandra Mohan, K. Mohamed Jasim
- When culture matters: exploring the open innovation paradigm
by Justyna Dabrowska, Irina Savitskaya
- Carry Trade: Benefits and Risks
by Anna A. Pappa
- Integration of R&D and new product development: Case studies of Brazilian high-tech firms
by Daniel Jugend, Sérgio Luis da Silva
- The effects of management use of motivation on workers job commitment: an empirical investigation of tertiary institutions in South-western Nigeria
by Muyiwa Sanda, Olawumi Dele Awolusi
- An empirical investigation of quality performance expectations in the software industry: A gap analysis approach
by Ahmed Mehrez
- An Importance Performance Analysis of Performance Dimensions in Public Hospitals
by K. Ellangovan, L. Prakash Sai, T.J. Kamalanabhan
Special Issue on: "Innovation for Financial Services"
- Open Innovation and Collaboration in the Financial Services Sector: Exploring the role of Trust
by Dimitrios Salampasis, Anne-Laure Mention, Marko Torkkeli
- Simple mobile banking: Learning from developing countries
by José Luis Gómez-Barroso, Raquel Marbán-Flores
- Innovation in Financial Services: A Tale from E-Banking Development in Indonesia
by Nofie Iman
- E-finance innovation services in Russia
by Sergey A. Yablonsky
- Valuation of ICT Innovation: Estimating customer willingness to pay for legal digital archiving
by Alex Durand, Clémentine Fry