International Journal of Business Innovation and Research (65 papers in press)
- Co integration Test for Growth and Employment of Indian Software Industry
by Abey Philip
- Benchmarking working capital management in the inter-organisational context
by Miia Pirttilä, Sari Viskari, Lotta Lind, Timo Kärri
- Using graphical arts in management and marketing teaching for business innovation Case of "Along the River during the Ching-Ming Festival" painting
by TZONG- RU LEE, K. GANESH, AGNIESZKA M. DADURA, S.P. ANBUUDAYASANKAR
- Open Innovation in Practice: Diffusion of knowledge and use in Swedish bio-pharmaceutical firms
by Björn Remneland-Wikhamn, Wajda Wikhamn
- Customer-Oriented Benefit Segmentation: An integrated approach
by Mohammad Hasan Aghdaie, Parham Fami Tafreshi, Majid Behzadian
- Outbound open Innovation in China and Russia: innovation system approach
by Irina Savitskaya, Pekka Salmi, Marko Torkkeli
- Consumer preferences for green power in Mexico
by Pável Reyes-Mercado, Rajagopal
- The Evolution of External Technology Commercialization Motives
by Antero Kutvonen, Irina Savitskaya, Pekka Salmi
- SME competence transformation a case study on industrial structural change
by Kyllikki Taipale-Erävala, Pia Heilmann, Hannele Lampela
- Exploring Effect of Service Innovation on Business Performance of Restaurants in India
by Nilanjan Chattopadhyay, Mrinalini Shah
- The Mediating Role of Innovation on Strategic Orientation and Performance
by Mário Gomes Augusto, João Veríssimo Lisboa, Mahmoud M. Yasin
- Evolution stages environmental management in computer companies located in Brazil: Case studies
by Giovanna Maialle, Ana Beatriz Lopes de Sousa Jabbour
- Technology uncertainty and technology sourcing: Case study of biopharmaceuticals in China
by Yunzhen Shi, Hao Hu, Yitao Wang
- Data Envelopment Analysis of Efficiency in Hospital Organizations
by Antônio Artur De Souza, Douglas Rafael Moreira, Ewerton Alex Avelar, Alisson Maciel De Faria Marques, Amanda Lucchesi Lara
- Innovation in Small and Medium Auto Ancillary Enterprises in India
by Bindu Gupta, V.K. Gupta
- Quality of working life in the banking sector: an experimental analysis conducted in Brazil
by Mara Regina Dos Santos Barcelos, André Luís Policani Freitas
- Psychological Interventions in Promoting Sustainable Consumption Behavior: An Empirical Study
by Sanjeev Verma
- Analysis of the Brazilian context for clean development mechanism projects under an economical perspective
by Simone Leticia Raimundini, Eugênio Ávila Pedrozo
- An alternative to face worldwide financial crisis of 2008: Best practices usage of a Business Intelligence Architecture in a Chemical Industry
by Tiago Vieira De Carvalho, Renato José Sassi
- Carry Trade: Benefits and Risks
by Anna A. Pappa
- Integration of R&D and new product development: Case studies of Brazilian high-tech firms
by Daniel Jugend, Sérgio Luis da Silva
- The effects of management use of motivation on workers job commitment: an empirical investigation of tertiary institutions in South-western Nigeria
by Muyiwa Sanda, Olawumi Dele Awolusi
- An empirical investigation of quality performance expectations in the software industry: A gap analysis approach
by Ahmed Mehrez
- An Importance Performance Analysis of Performance Dimensions in Public Hospitals
by K. Ellangovan, L. Prakash Sai, T.J. Kamalanabhan
- Modular Product Design For Dynamic Capabilities Of Manufacturing Organizations: A Case Study
by Jari Koskinen
- A Structured Approach to Prioritise Critical-To-Customer-Satisfaction Attributes of Consumer Durable Products
by Dhananjay A Jolhe, A. Subash Babu
- Impacts of unilateral capacity remunerative mechanisms on cross-border electricity trade
by Olga Gore, Satu Viljainen, Kalevi Kyläheiko, Ari Jantunen
- Business Online Community Credibility Model (BOCC) of an Online Consumption Community using Linear Programming for effective Customer Relationship Management
by Shirin Alavi
Abstract: In the present era there has been significant technological advancements which led to the move towards mobile and multiple screens, the era of online paradigm and the trend of the cloud whereby everybody expects access to data anytime, anywhere enabled via the cloud, this has changed the way business is done today. Organizations are waking up to the need of extending business processes beyond corporate firewalls which implies inclusion of people outside the company as readily as they do people inside the firm thus giving rise to the formation of various online consumption communities. In this research paper a Business Online Community Credibility model (BOCC) was developed by incorporating the perspective of the community manager to measure the credibility of an online consumption community by incorporating the concepts of community dynamics, co-creation, collaboration enabler, CRM goals, return on investment and customer life time value. The model uses a numeric weighting technique to calculate a business online consumption community credibility score. The model further uses the linear programming technique to maximise the BOCC score and further to determine an optimal solution for the variables contributing to the BOCC score. According to this model, Customer Relationship Management came out to be the most important determinant for increasing the credibility of an online consumption community. While designing the online consumption communities the organizations can focus more on incorporating those attributes which further enhance operational, analytical and collaborative CRM.
Keywords: Online consumption community, customer relationship management, community dynamics, customer life time value, Linear Programming and Business Online Community Credibility Model.
- Antecedents of innovation and contextual relationship
by Rameshwar Dubey, Padmanabha Aital, VG Venkatesh, Sadia Samar Ali
- Diversification strategies in the global pulp and paper industry Empirical analysis from years 1996 and 2006
by Mari Valtonen, Satu Pätäri, Ari Jantunen, Kalevi Kyläheiko, Jaana Sandström
- Attributes Influencing Information Search for College Choice: An Exploratory Study
by A Verghese, TJ Kamalanabhan
- Improving business innovation and research through the application of neuromarketing with ethics: a framework
by Jorge Henrique Caldeira de Oliveira, Janaina de Moura Engracia Giraldi, Charbel José Chiappetta Jabbour, Cristina Ferreira Netto, Kelley Cristine Mazzetto Betti
- Sustainable planning of agricultural production
by Basil Manos, Pathena Chatzinikolaou, Fedra Kiomourtzi
- Identifying important features in the scope of an open innovation project via a web portal
by Jonatas Ost scherer, José Luis Duarte Ribeiro
- The development of process innovation and organizational performance in Malaysian healthcare industry
by Nurul Fadly Habidin, Nur Afni Khaidir, Nurul Aifaa Shazali, Naimah Ali, Noor Hidayah Jamaludin
- Social Software Characteristics and the Impacts on Students Knowledge Sharing Behavior
by Yossawadee Kaeomanee, P. Dhanapal Durai Dominic, Riaza Mohd Rias
- Valuation Study of Hellenic Telecommunications Organisation S.A
by Anna A. Pappa
- Opinion Leaders For Increasing The Market For Non-Life Insurance Products In India
by P A Ratna, Saloni Mehra
- Human Resource Management and Firm Performance
by S.K Priyadharshini, T.J. Kamalanabhan, R. Madhumathi
- Effectiveness of Electronic Service Dimensions on Consumers Electronic Buying Behaviour and Exploration of Difference Groups
by Anil Kumar, Manoj Kumar Dash
Abstract: With the rapid growth of the internet and the high market potential of electronic commerce in India, more and more companies engage their business online to attract the attention of consumers buy through electronic. The prosperity of e-market denotes that consumers have more and better service quality when they buy then before. Because of updating of technology, busy schedule of human being and changing buying behaviour. Everybody wants: save time, quick delivery of product and service, good service quality. But in this competitive electronic era, to understand the unknown mind set of consumer is very hard and challenging task for electronic service provider, this study specifically focuses on exploring the difference of electronic service quality dimensions across age and gender groups (n=412) of young consumer and also analyzed its effectiveness on their electronic buying behaviour and e-satisfaction. ANOVA and multivariate regression statistics technique are used for compliance of objectives of study. Unique findings of this study indicate that gender and age play an important role in determining their attitude towards electronic buying. The ability to measure the level of customer satisfaction with electronic buying is essential in gauging the success and failure of e-commerce. To determine and understand the values of existing and potential customers, this research contributes to marketing research by testing the effect of the e-services quality on consumer buying behaviour in electronic market. Innovation in services and proper timely research on consumers electronic buying behaviour is required while targeting people to serve through electronic and to develop further marketing mix strategies to converts potential customers into active ones. Managerially it recommends ways for electronic service provider to enhance their performance. Theoretical contributions, managerial implications, limitations, and future research directions are also discussed.
Keywords: electronic buying behaviour; e-satisfaction; innovation; exploration, research; electronic commerce
- Customer input management in service processes: needs and tools
by Kaisa Seppänen, Janne Huiskonen, Henri Karppinen
Abstract: With the increasing interest on customer inputs and their meaning in services, it is necessary to explore customer input management in service processes. This research focuses on the needs and tools of customer input management in service processes through a case study conducted in a health care service organisation. The findings emphasise the fact that there are multiple situations in services where customer input management is justified, but the use and selection of management tools does not always meet the requirements of the service process and management needs. The results of this study provide a rich contribution towards the customer input features that need management in service processes, and presents management tools for different management situations. Practical suggestions are offered to service managers to make their service processes more effective with customer input management.
Keywords: service process management, customer management, customer input management, management tools, management needs, health care service process
- Employing Multi Criteria Decision Making in examining CSR Initiatives
by Kavitha Shanmugam, Lakshmi P, Visalakshmi S.
Abstract: The study provides a framework of the CSR initiatives through a survey of 50 companies in automobile, cement, chemical, pharmaceutical and textile industries in the Indian manufacturing sector. The stakeholders are identified as customers, employees, environment and community. Structural Equation Modeling [SEM] is used to test the hypothesized model and compare the overall CSR activities. The findings of second order SEM reveal the emergence of environment CSR as corporate focus. A variety of fit indices confirmed the overall model fit and all the paths in the model were statistically significant. In addition, the Analytic Hierarchy Process (AHP) which is a multi-criteria decision making technique is used to rank each decision alternative of the proposed evaluation model. The results of AHP indicate that the Indian automobile industry leads in CSR initiatives. The scores of the constructs in the model could be used by the companies to ascertain the CSR initiatives taken by them and the relative importance given to various stakeholders in arriving at the Overall CSR. From such an understanding, industries could adjust the CSR activities and be more socially responsible.
Keywords: Corporate Social Responsibility; Structural Equation Model; Analytic Hierarchy Process; Environment; Customers; Community; Employees
- Research framework for analysing consumerism in Mexico towards renewable energy products
by Pável Reyes-Mercado, Rajagopal
Abstract: This paper analyses the diffusion and adoption of renewable energy products by urban households in Mexico. Because renewable energies take naturally present inputs that do not deplete within time, they have been suggested to be one feasible way to make the energy transition work. Existing studies have explored the issue addressing economic, behavioural factors, and innovation attributes separately. Drawing on theories and models as consumer choice, theory of reasoned action, theory of planned behaviour, diffusion of innovations, and social network theory, this paper suggests a new paradigm for analysing the integrated dynamics of diffusion and adaption of technological innovations in the products and services of renewable energy among urban households in Mexico. The interaction among economic, behavioural, and innovation attributes variables is around the integrated framework. Implications arising from this framework are discussed for managers, policy makers, and further research.
Keywords: Adoption; Diffusion; Consumerism; Renewable energies; Households; Mexico; Research framework; Research propositions.
- Cyber Ocean: A Roadmap to Maritime Cloud
by Kleanthis Dellios
Abstract: The Maritime domain; a sub domain of the wider Critical Infrastructure domain plays a decisive role in the worldwide digital economy and collaborative environments where leading Information and Communication Technology is being utilized. In addition, the emerging technology of Cloud Computing is providing holistic frameworks for generating and delivering a plethora of interoperable, cost effective and scalable e-services creating new business opportunities and immediate profit when implemented. Driven by this motivation, a perspective beyond the traditional Information and Communication Systems utilization; a road-map to Maritime Cloud is proposed. The digital frontiers of the Cyber Ocean and the strategic approach for the creation of the Maritime Cloud environment are defined and the Maritime Cloud Architecture is designed in order to host innovative maritime services in a new era of technology for the maritime domain.
Keywords: Cyber Ocean; Maritime Cloud; transition plan; cloud stack; reference architecture; Information and Communication Systems; maritime cloud services.
- Exploring Relationship Marketing Dimensions and Their Effect on Customer Loyalty- A Study of Indian Mobile Telecom Market
by Ashish Gupta, G P Sahu
Abstract: This paper aims to examine the impact of relationship marketing dimensions (namely trust, long term relationship, technology orientation, service quality, satisfaction, loyalty program and brand image) on customer loyalty in mobile telecom market in India. To test the proposed model in the context of mobile telecom services, the authors use data collected from pilot survey of 120 sales professionals who are using mobile services for business usage to pre-test the conceptual model. The data were factor-analysed, reliability was tested to determine the key dimensions of relationship marketing and for performing the subsequent multivariate analyses. Interest in the subjects of relationship marketing and customer loyalty has been growing among marketing researchers and practitioners. This study Reinforces and refines the body of knowledge relating to relationship marketing tactics in mobile telecom industry in India, that can be used in management of better relationship with customers, enhances users mobile service usage.
Keywords: Relationship marketing; Customer loyalty; Satisfaction; Mobile telecom; Service quality; India
- MANAGERIAL COGNITION AND DOMINANT LOGIC IN INNOVATION MANAGEMENT: EMPIRICAL STUDY IN MEDIA INDUSTRY
by Jukka-Pekka Bergman, Ari Jantunen, Anssi Tarkiainen
- An Empirical Approach to Customer Perception of Mobile Banking in Indian Scenario
by Sadia Samar Ali, Rajbir kaur
- The Role of Upstream and Downstream Social Marketing in Electricity Consumption Management
by Elaheh khajeh, Reza Dabestani, Saeed Fathi
- Foreign direct investments affecting accounting quality in transitional economies of Europe
by Sanna Hämäläinen, Minna Martikainen
- GDP, FDI, and Exports in East and Central African Countries: A Causality Analysis
by Pendo Kivyiro, Heli Arminen
- Cognition as a driver and barrier of strategic renewal: case of the Finnish Broadcasting Company
by Päivi Maijanen
- An Analysis of Consumer preferences and segmentation for mobile phone service providers in India: a Multivariate Approach
by Sita Mishra
Abstract: Consumer preferences and information on product choice behavior can be of significant value in development processes of services. Mobile phone service providers (MSPs) always look for gaining valuable insight into consumer preferences which help them in designing their service packages accordingly. This paper analyses the applicability of conjoint analysis, a classical technique to identify consumer preferences in multi-attribute decision making, to the design of mobile phone service packages and determination of the relative importance of attributes in consumer choice processes. Further, with the introduction of mobile number portability (MNP), there is an urgency to build user profiles and develop a market plan to retain and target new customers. Thus, the study also identifies segments based on their preference pattern and choices through hierarchical cluster analysis which extracts salient and homogeneous consumer segments from the conjoint analysis output.
Keywords: Mobile phone service providers, conjoint analysis, consumer preference, cluster analysis, Multivariate approach
- Using narbs to create narrative maps from unstructured Big Data: A case study
by Ananda Mitra, Sanjay Mamani
Abstract: There is an increasing availability of unstructured textual data in the depositories of big databases that are constantly produced and updated. Such unstructured data, such as status updates on social media, play the role of narrative bits narbs in creating specific stories about an individual, group or institution. A selection of narbs emanating from Egypt following the Arab Spring are analyzed using the theoretical foundation of the narrative paradigm to demonstrate how analytic protocols adapted from Latent Semantic Analysis and Natural Language Programming can be used to extract narrative categories and maps showing the relationship between the categories which together tell a story based on the narbs scraped and harvested from databases.
Keywords: Big Data;; Narrative Analysis; Emotion Mapping; Narbs
- Classification and Ranking Rural Areas in Greece based on technical, economic and social indicators of the agricultural holdings
by Parthena Chatzinikolaou, Thomas Bournaris, Fedra Kiomourtzi, Christina Moulogianni, Basil Manos
Abstract: This paper aims to classify and rank rural areas in Greece using a set of technical, economic and social indicators. For this purpose we developed appropriate indicators and criteria applied Hierarchical Cluster Analysis and the multicriteria method PROMETHEE II. In order to collect the appropriate data, a household survey carried out in the context of the research project CAP-IRE (Assessing the multiple Impacts of the Common Agricultural Policy on Rural Economies) which is a European FP7 funded project. A sample of 300 farm households located in the 16 prefectures of Macedonia and Thrace at Northern Greece was used to classify and rank these areas.
Keywords: Classification and Ranking, technical, economic and social indicators
- Developing a Fuzzy Enhanced Russell Measure for Media Selection
by Reza Farzipoor Saen, Nazanin Ahmady, E. Ahmady, Amir Hossein Sadeghi
Abstract: Nowadays, companies spend a lot of money on advertising, but in many situations much of their expenditures are wasted. One of the important factors that can prevent this wasting is selecting right media. This paper proposes a fuzzy enhanced Russell measure data envelopment analysis (FERM-DEA) model for selecting media in the presence of fuzzy data and enables decision maker to evaluate full efficiency and compare them with each other. A numerical example validates the proposed model.
Keywords: Media selection; Data envelopment analysis; Enhanced Russell measure; Fuzzy data; Full efficiency.
- Measuring the Effectiveness of HRIS Practice in Business Organizations: A Study in the Context of a Developing Country
by Rand Aldmour, Steve Love, Mutaz Al-Debei
Abstract: The study measures the effectiveness of HRIS practice in business organizations operating in Jordan as a case from developing countries. It also aims to test whether the scope of Human Resource Information Systems (HRIS) affects HRIS effectiveness and whether the latter differs across different types of business, size of business, and business experiences. Primary data were collected from 236 respondents and 31 measures of HRIS effectiveness were employed. A questionnaire was constructed based on previous studies. Three factors for measuring HRIS effectiveness were identified, namely: (1) transformational/strategic, (2) operational/administrative, and (3) relational. The conducted analysis indicates that there is a moderate and a positive impact on HRIS effectiveness either taken together or separately attributed to the scope of HRIS applications being used. The results indicate that some types of business sectors (i.e. banking) apply HRIS applications more than others especially for strategic purposes. These results also indicate that the size of organizations does not play an important role on the impact of the HRIS on HR functions. Finally, the results reveal that business organizations which have a higher experience felt that the use of HRIS improve and enhance HR functions (i.e. operational, relational, and strategic effectiveness) more than others with lower business experience.
Keywords: Human Resource Information Systems, HRIS, HRIS applications, HRIS effectiveness, IS Evaluation, Information Systems, Jordan, Developing Countries.
- FACTORS INFLUENCING INTERNATIONAL STUDENTS INTERCULTURAL DEVELOPMENT AND ENGAGEMENT
by Medha Satish Kumar, T J Kamalanabhan
Abstract: A pressing need to develop intercultural outlook of students to meet global employment market has encouraged several universities to promote international student exchange programs. Mere exposure to cultures is not sufficient to build intercultural sensitivity. This study addresses the prediction and outcome of intercultural development among international students. Four intra-individual factors, three inter-individual factors and demographic variables are described as important predictors. Outcome of intercultural development is described in terms of student engagement. A survey questionnaire was administered on 184 European students. Empirical testing reveals that gender and duration of stay made a significant impact of intercultural development. Findings showed that intercultural development significantly predicted by cosmopolitanism, emotional intelligence and social support. Furthermore, a unique relationship between frequency of interaction and intercultural development was found. Intercultural development is a significant predictor of student engagement. Practical implication for assessment, training and development, and planning exchange program for students are discussed.
Keywords: intercultural development; student exchange program; student engagement; intra-individual factors; inter-individual factors
- A mixed methods approach to studying asset replacement decisions
by Nattawoot Koowattanatianchai, Michael Charles
Abstract: Research on taxation policy has traditionally been undertaken using quantitative methods, although it is increasingly obvious that such work cannot take place in a contextual vacuum. The use of taxation policy to encourage innovation in the Australian rail freight industry was assessed via a quantitative model, but the results were contrasted with interview data gleaned from industry decision makers. While the quantitative model predicted that acceleration depreciation schedules would encourage innovation, a variety of contextual and institutional factors, as indicated by industry decision makers, were found to limit investment. Finally, a focus group was used to test the validity of both aspects of the research. The study represents a case in point for using a mixed methods approach in finance research.
Keywords: finance research methods; accelerated depreciation; tax policy; investment
- Designing a model for the relationship between marketing activities and organization performance: Meta-analysis on the moderating role of research topic characteristics
by Bagher Asgarnezhad Nouri, Ali Sanayei, Saeed Fathi, Ali Kazemi
Abstract: The role of marketing in explaining firms business performance has received significant attention throughout the history of the marketing discipline. Over the past two decades, researchers have considerably enhanced conceptual understanding of the role of marketing in enabling firms to create and sustain competitive advantage. Recent advances in the marketingperformance interface have also begun to provide more empirical evidence of the impact of specific marketing activities and different types of marketing-related assets on firms performance. On the other side, results of studies in many academic fields that are conducted about a specific issue are usually confusing and contrasting. Meta-analysis is a research approach that helps the researcher to a large extent to identify the moderating variables in the results of previous studies. Despite various researches have been conducted, such contrast is also observed in the relation between marketing activities and organization performance. Characteristics of the research topic can be referred among the several reasons that have been mentioned for such divergence in similar studies. It was tried in the present survey to identify the role of moderating variables regarding characteristics of the research topic in the relation between marketing activities and organization performance using meta-analysis approach. The obtained results revealed that the moderating variable related to characteristics of the research topic consisting of marketing activities indexes, organization performance indexes, researcher field and year publication of the research has been led to a significant difference in results of studies regarding the effect of marketing activities on performance of organizations.
Keywords: Marketing activities, Organization performance, Characteristics of research topic, Meta-analysis approach
- Strategic Innovation towards Profitability and Growth in Chinese Cosmetic Industry-A Structural Equation Modeling Approach
by Xu Yang
Abstract: Strategic innovation research was conducted during the 1980s and early 1990s (Derrick and Soren, 2007). Since then, numerous researchers mentioned strategic innovation from different views. In order to obtain the essential of strategic innovation from these prior papers and improve Chinese cosmetic firmsâ€™ application of strategic innovation in their business, this paper research the constitution of strategic innovation, and analyze the effect of strategic innovation on profitability and growth in the cosmetic industry by focusing on the Chinese market. In the study, 19 types of strategic innovation were turning up from journal reading. Then a questionnaire focusing on the cosmetic companiesâ€™ choice of these 19 types of strategic innovation were sent to 800 cosmetic firms, and 267 firms responded from 25th March 2008 to 25th September 2008. Based on the data, four factors of strategic innovation were extracted by exploratory factor analysis, which were the constitutions of strategic innovation---new market creation, product value addition, competitive disruption, and service value addition. With structural equation modeling (SEM), a research model is establishes between the four constitutions with profitability and growth. The results indicate strategic innovation positively affects profitability and growth in the Chinese cosmetic industry.
Keywords: strategic innovation, constitution of strategic innovation, profitability, growth
Special Issue on: "Innovation for Financial Services"
- Open Innovation and Collaboration in the Financial Services Sector: Exploring the role of Trust
by Dimitrios Salampasis, Anne-Laure Mention, Marko Torkkeli
- Simple mobile banking: Learning from developing countries
by José Luis Gómez-Barroso, Raquel Marbán-Flores
- Innovation in Financial Services: A Tale from E-Banking Development in Indonesia
by Nofie Iman
- E-finance innovation services in Russia
by Sergey A. Yablonsky
- Valuation of ICT Innovation: Estimating customer willingness to pay for legal digital archiving
by Alex Durand, Clémentine Fry