Forthcoming articles

 


International Journal of Business Innovation and Research

 

These articles have been peer-reviewed and accepted for publication in IJBIR, but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

 

Forthcoming articles must be purchased for the purposes of research, teaching and private study only. These articles can be cited using the expression "in press". For example: Smith, J. (in press). Article Title. Journal Title.

 

Articles marked with this shopping trolley icon are available for purchase - click on the icon to send an email request to purchase.

 

Articles marked with this Open Access icon are freely available and openly accessible to all without any restriction except the ones stated in their respective CC licenses.

 

Register for our alerting service, which notifies you by email when new issues of IJBIR are published online.

 

We also offer RSS feeds which provide timely updates of tables of contents, newly published articles and calls for papers.

 

International Journal of Business Innovation and Research (94 papers in press)

 

Regular Issues

 

  • Making online courses free for everyone an empirical study to determine the feasibility   Order a copy of this article
    by Sanjay Mohapatra 
    Abstract: Massive open online courses (MOOCs) are free courses offered with a range of options. MOOCs have been run by several universities so as to deliver education around the globe (Mohapatra et al., 2012). This paper presents an empirical study of stakeholders viewpoints, which have developed into a framework. The framework will provide guidance to those who would venture into offering open online courses. Using a sample size of 135 respondents, we have used structured equation modelling to derive the framework.
    Keywords: Online courses, Free education, structured equation modelling, MOOCS.

  • High Customer Involvement: An Essential Element for Effective Co-Creation   Order a copy of this article
    by Kumkum Bharti, Rajat Agrawal 
    Abstract: Understanding customer needs for meeting the customer expectations and to provide customer satisfaction is pivotal for the long term sustainability of the firm. Customer involvement, through co-creation for developing the products and services will ensure this sustainability. This paper explains the meaning of co-creation, state the difference between co-creation and customization- the most closely associated term with co-creation and elongates the difference between customerization and crowdsourcing activities. This paper projects firms understanding of the co-creation concept and give suggestive ways and direction of concept implementation in an organization. Research is conducted by using secondary sources and used in context of clarifying the concept of co-creation viz a viz other overlapping concepts. Two disguised caselets are also used to build clarity of the concept. On the basis of current literature, caselets and theoretical understanding we propose that an activity with high customer involvement, preferably at each stage of development of product and services can be called as a criteria to qualify for an activity to be termed as co-creation.
    Keywords: Customer Involvement; Co-creation; Customization; Customerization.

  • Balancing actions for radical and incremental innovations in SAES Getters   Order a copy of this article
    by Valentina Lazzarotti, Raffaella Manzini 
    Abstract: In a context of limited resources, in terms of time, competencies and money, companies face the problem of being ambidextrous, i.e. to manage and achieve both radical and incremental innovation, by adopting both technology push and market pull approaches. The paper tries to enrich the empirical evidence on the topic, with the practical experience of a company, SAES Getters, which defined a set of actions that could help in finding and maintaining a sustainable balance between incremental and radical innovation. Organizational and cultural actions are implemented by SAES to manage ambidexterity: the definition of an organization structure able to capture simultaneously technology push and market pull forces, a leadership and a decision making structure able to enable the coordination of such forces, the development of a new language for innovation.
    Keywords: radical innovation; incremental innovation; technology push innovation; market pull innovation; ambidextrous organizations.

  • Review of Experimental Methods to Optimize the Collaboration Between Organizations in the New Product Development Process (NPDP)   Order a copy of this article
    by Janine Fleith De Medeiros, Gabriel Vidor, Andre Luis Korzenowski 
    Abstract: Focusing on the collaboration between organizations issue, despite studies showing that suppliers, universities and intermediaries should be included in the new product development process, such interaction still requires further investigation. The present article sought to theoretically retake concepts, processes and applications related to the methodology of experiments design, so that studies to be developed in Business to Business (B2B), focusing on the improvement of the Product Development Processes (PDP), use it. Thus, after illustrating a collaborative development process, structured in three blocks (cooperation, development and offer), the authors commented on the gaps mapped by distinct studies regarding the collaboration process between organizations, and systematized possibilities of resolution of the gaps mentioned throughout the application of experimental studies. Regarding studies to be done, other than the practical applications of the design of experiments to assist on the verifications here described as relevant to optimize the practice of collaboration between organizations in the Product Development Process, it is also suggested that the theoretical discussion regarding the trending usage of experiments in marketing be broadened.
    Keywords: Design of Experiments; Collaboration Between Organizations; New Product Development Process.

  • Management models correlations with more frequent indicators of PPS   Order a copy of this article
    by Victor Hugo Oliveira, Elpidio Oscar Benitez Nara, Jacques Schreiber, Liane Mahlmann Kipper, Julio Siluk, Guilherme Augusto Schwingel 
    Abstract: Participation in Profits Sharing (PPS) is a mode of negotiation, between companies and employees, which is growing around the world, particularly in economically developed countries, such as England, France, Germany, Japan, and the USA. PPS in Brazil has emerged as a social incentive, where employees have the opportunity to earn profits through the results that helped build the companies; the opportunity to enhance results, productivity, quality and profitability through the commitment of employees. Our study was based on national and international journals, and results indicated that there are great opportunities for studies on this subject in Brazil. In the shadows of the recent establishment of rules of law, which guides contracts of participation in profit sharing, companies have been negotiating PPS with their employees. This study was conducted with 232 PPS agreement contracts in Brazil between 2013 and 2014. These contracts were analyzed and correlated to management models. The set of standard PPS indicators was developed with the purpose of serving as a reference for companies, employees and unions in their PPS negotiations.
    Keywords: Participation in Profit Sharing (PPS); Organizational management models; National Quality Award; SMART.

  • The escape of the operation of commodities as strategy   Order a copy of this article
    by Elpídio Nara, Lisianne Benitez, Giuliano Forgiarini, Liane Kipper, Guilherme Schwingel 
    Abstract: The present paper seek demonstrate viable strategies for the survival and increase of the competitive of medium and small enterprises of the beef meatpacking front to the current reality of the beef market in Brazil, increasingly dominated by large transnational conglomerates meatpacking, formed the light of exports whose operations are defined in the regime of commodities. For this, it is delineated the current panorama of productive chain of beef in Brazil, recognized as non-integrated and absent coordination, unable in its current structure of being used as instrument for the potentiation of the productive and increase of profit of these enterprises. It is presented, for this, the marketing alliance among the production chain links like a strategic measure for the positioning of medium and small conglomerates meatpacking in the beef market, particularly in internal, greater destiny of its production. Through the study of these alliances, it was verified, in a case study, the emergence of alternative of offering to an internal market, increasingly demanding, differentiated products and quality adding value to these, culminating in the escape of operations in a regime of commodities of these enterprises.
    Keywords: productive chain; beef; strategic alliances; commodities; meatpacking; competitive; transnational conglomerates.

  • Innovation capability for sustainable development of SMEs: An Interpretive Structural Modeling methodology for analysing the interactions among factors   Order a copy of this article
    by K.R. Kiron, K. Kannan 
    Abstract: Sustainable development is gaining more importance in the current dynamic world. Even though developing countries depends more on SMEs for its economic development, SME sector is not equipped with sustainable manufacturing methods. Innovation plays a vital role for overcoming this deficiency. In order to develop a culture of innovation, organisations must be aware of the enablers of innovation and their interrelations. Fifteen enablers of innovation capability with respect to steel manufacturing SMEs were found from literature and the same was finalized after the discussion with experts. The relationships between these enablers were analysed by using interpretive structural modeling. The study revealed a higher degree of interrelationship between the factors. Further, factors which have high driving power and dependence was found out using ISM.
    Keywords: Sustainable development; sustainability-oriented innovation; Innovation capability; SME; ISM.

  • The value of long-term co-innovation relationships: experiential approach   Order a copy of this article
    by Tuula Lehtimäki, Hanna Komulainen, Minna Oinonen, Jari Salo 
    Abstract: Co-innovation often occurs in trustful long-term relationships when a fruitful match is found. Evaluating the value of those relationships is difficult but necessary for their management. Discussions of business-to-business relationship value have been revolving more around utilitarian elements even though experiential value aspects have gained increasing research interest. Here, the concept of experiential value is applied to understand the value of long-term co-innovation relationships. An exploratory case study of such a relationship between a supplier, its customer, and a university was built on in-depth interviews with key informants from each party. The study provides a multi-level framework of experiential value in the context of co-innovation relationships that encompasses the subjective, temporal, and contextual aspects of value as well as personal relationships and projects as devices that transfer individuals value experiences between individuals and organisations, and through time. This study contributes to relationship value and co-innovation research by elaborating on the experiential aspects of relationship value.
    Keywords: Business relationship; case study; co-innovation relationship; collaborative innovation; experiential value; explorative case; long-term relationship; project business; relationship value; triadic relationship.

  • Analysis of the competitive gains in the Local Productive Arrangement of Milk from S   Order a copy of this article
    by Ernane Martins, Silvio Batista, Solange Silva 
    Abstract: This work sought to identify the gains resulting from the cooperation of the Local Productive Arrangement (LPA) of Dairy, in the city of. In Goi
    Keywords: Local clusters; competitive gains; corporate earnings; Interorganizational Cooperation Networks.

  • An integrated approach to analyze requisites of product innovation management   Order a copy of this article
    by Sanjay Kumar, Sunil Luthra, Abid Haleem, Dixit Garg, Sultan Singh, Sachin K. Mangla 
    Abstract: Innovation may be recognized as a key driver towards business success and winning over tough globalized competition existing in the market. Effective and efficient management of innovation process may be observed as one of the important requirements to sustain existing position of an organization and to attract new customers for gaining competitive advantage over other competitors and supply chains international and domestic markets. Product innovativeness, in terms of significantly improved/new features, functions, usage, properties and aesthetics etc., may be appreciated as an increasingly important research area in Indian context for attaining business sustainability nationally and internationally. This paper attempts to identify, understand and analyze key requisites for product innovation management in Indian firms. Literature review approach has been utilized for identifying requisites and benefits of product innovation management. Interpretive Structural Modeling technique is utilized to understand and analyze contextual relations and hierarchical levels of requisites of product innovation management. Further, Decision Making Trial and Evaluation Laboratory methodology is employed to understand and segregate requisites for product innovation management in to cause and effect groups. This paper may also help practicing innovation managers of various Indian firms and multinational firms seeking business in/from India towards identifying, developing an understanding and analyzing strengths and weaknesses of their firms in managing activities and resources involved in product innovation management processes.
    Keywords: Innovation management; Literature review; Product innovativeness; Requisties for product innovation management; Interpretive Structural Modelling (ISM); Decision Making Trial and Evaluation Laboratory (DEMATEL).

  • Innovation Project Tool for outlining innovation projects   Order a copy of this article
    by Zornitsa Yordanova 
    Abstract: The paper presents the Innovation Project Tool (IPT) which aims at outlining common characteristics of innovation projects in terms of project management and using these specifics for creating a tool for categorization of innovation projects. The IPT might be useful for researchers and practitioners alike in their management in order to prevent them from making mistakes, to decrease unpredictability and ambiguity of such projects and to improve innovation projects performance and success. The IPT can be also used as a checklist for categorization of innovation projects; as a pre-defined watch list during project work; a risk management tool for better analyzing and assessing project risks and integration management supporting tool for better scoping all possible ingredients in innovation projects. The IPT provided 51 specifics of innovation projects with ranking of their specificity and impact on innovation projects. The research is based on two iteration interviews with 60 highly experienced project managers from different industries.
    Keywords: innovation management; innovation project; project management; innovation project management; innovation categorization.

  • A Framework for Innovation Outsourcing   Order a copy of this article
    by Christopher Turner, Ashutosh Tiwari, Shahwar Rehman, Leon Williams 
    Abstract: This paper proposes a framework for the facilitation of organisational capability for outsourcing innovation, enabling firms to take advantage of its many benefits, (e.g., reduced costs, increased flexibility, access to better expertise and increased business focus), whilst mitigating its risks. In this framework a generic holistic model is developed to aid firms to successfully outsource innovation. The model is realised in two stages using a qualitative theory-building research design. The initial stage develops a preliminary model which is subsequently validated and refined during the second stage. The propositions which form the preliminary model are deductively explored to identify whether they also exist in a second data set. A semi-structured interview survey is executed with the aid of a rich picture survey instrument to gather data for this purpose. The model developed by this study describes innovation outsourcing as an open system of interrelated activities that takes established company strategy, (in terms of people, organisational structures, environment, and technology), and transforms it into improved firm performance through innovation. The model achieves this through a three-stage process which enables the alignment of capability to outsourced innovation activity, and makes actual performance outcomes, rather than expected benefits, the focus of innovation outsourcing aims.
    Keywords: Innovation Outsourcing; Business Strategy; Open Innovation,.

  • REFLECTIONS ON CO-AUTHORING IN BRAZILIAN ARTICLES   Order a copy of this article
    by Renata V. Klafke, Claudia Tania Picinin, Jessyca Moraes 
    Abstract: In a recent issue of Science and Engineering Ethics, the article written by Bozeman and Youtie (2015) focused on the collaboration of co-authors in publications. They addressed some of the problems found in this type of collaboration, and they also proposed a preliminary model to assign the credit for co-authoring. rnIn light of what was presented above, this current short paper aims to consider the professor evaluation model in Brazilian universities, as the Brazilian educational institutions are increasingly requiring authorship (or co-authorship) of research publications for favourable career advancement decisions.
    Keywords: Ethics; Brazil; Co-authorship.
    DOI: 10.1504/IJBIR.2018.10009704
     
  • Impact of Knowledge Creation and Organizational Learning on Organizational Innovation: An Empirical Investigation   Order a copy of this article
    by Ali Rezaei, Seyyed Mohsen Allame, Reza Ansari 
    Abstract: The purpose of this study was to examine the relationship between knowledge creation, organizational learning and organizational innovation. Organizational innovation was evaluated by Damanpour model in the form of technological and administrative innovation. A descriptive (non-trial) and correlational methodology using structural equations modelling was used for the study. Participants included top and middle managers of knowledge-based, start-up and industrial knowledge-based companies. These companies were divided into 14 groups. A number of 200 questionnaires were distributed among top and middle managers of these companies. Out of these, 141 questionnaires were returned. Of the questionnaires returned, 8 questionnaires were partially completed; thus, they were excluded from the analysis. Finally, 133 questionnaires were analyzed. This study used a correlational methodology by structural equations modeling in the form of partial least squares to test the measurement model and hypotheses. For data analysis, SMARTPLS was used to test the model. The results indicate a positive direct relationship between knowledge creation and technological and administrative innovation. Moreover, knowledge creation has a positive effect on organizational learning. The results also found a positive direct relationship between organizational learning and technological and administrative innovation; organizational learning mediates the relationship between knowledge creation and technological and administrative innovation.
    Keywords: knowledge creation; organizational learning; technological innovation; administrative innovation.

  • Masculine and Feminine Traits and Career Satisfaction: moderation effect of Glass Ceiling Belief   Order a copy of this article
    by Pathmu Blessie, M.V. Supriya 
    Abstract: This article examines the impact of Glass Ceiling Belief on the relationship between personality and career satisfaction. This domain of research, despite being crucial in understanding behavior at work has not received much attention. Gender bias continues to limit career satisfaction experiences. Personality is a key individual difference that can help negate Glass Ceiling beliefs. Hence, understanding personality becomes relevant today in the context of glass ceilings. Personality is viewed in two aspects, Masculine traits and Feminine traits (Wirth, 2001). Data were collected from 150 participants. Regression moderation technique was used to analyse the primary data collected across both the genders. The result supports the existence of a moderation effect of the glass ceiling belief. The Glass ceiling belief partially moderates the masculine traits career satisfaction relationship. While significant moderation effect is observed in the case of feminine traits career satisfaction relationship. Individuals with masculine and feminine traits cope differently with glass ceiling. Personality therefore impacts their career satisfaction. This study is instrumental in understanding glass ceiling belief and career satisfaction. This study is perhaps a first one in understanding masculine and feminine personality traits in the context of glass ceiling belief.
    Keywords: Glass ceiling belief; Career satisfaction; Personality traits; Regression Moderation.

  • MANAGERIAL DECISIONS FOR INNOVATION STRATEGY OF FIRMS: IMPLICATIONS FOR COUNTRY LEVEL INNOVATION   Order a copy of this article
    by Keya Sengupta 
    Abstract: There is an integral relationship between economic growth, competitiveness and innovation undertaken by a nation. Innovation lies at the root of growth and competitiveness of a nation. The study with the help of simple and multiple regression models, highlights the importance of managerial decision making in determining which management activities should be concentrated upon for bringing the highest level of innovation by the firms. The findings reveal that it is not only the R&D investment but equally important is the product process sophistication and the professional management of the firms for determining the innovation. These motivating determinants of managerial decisions determines how innovative the country is in the global scenario.
    Keywords: economic growth; management decisions; innovation; Research & Development; product process sophistication; professional management.

  • Mom I want it: Impact of Anthropomorphism on Pester Power among children   Order a copy of this article
    by Vandana ., Vinod Kumar 
    Abstract: The present research investigated the impact of anthropomorphized product and animal on pester power among children. To achieve this objective, a scale on anthropomorphism is developed and two independent studies have been carried out to test the reliability and validity of the developed scale taking children and parents as respondents. Findings of the study revealed a significant impact of anthropomorphism on pester power. However, anthropomorphic animals are found to be more impactful than anthropomorphic products in influencing pester behavior among children. Moreover, parent respondents revealed that anthropomorphic stimuli create significant impact in generating pester behavior among children. On the contrary, child respondents did not disclose their impact on their behavior in similar way. The study thus provides implications for marketers, academician and Government.
    Keywords: Anthropomorphism; Children; Cognitive theory of Piaget; Consumer socialization theory; Parents; Pester power; Resource theory; Theory of mind.

  • Brazilian industrialization: The influence of technological levels on the Gross Domestic Product and Human Development Index   Order a copy of this article
    by Renata Klafke, Claudia Picinin, Augusta Pelinski, Luiz Pilatti 
    Abstract: This study aims to investigate which technological levels of industry contributed most to the formation and development of the gross domestic product (GDP) and the Human Development Index (HDI) in Brazil from 2000 to 2010. The HDI and the GDP were the dependent variables selected for the study. The independent variables were selected from the United Nations Industrial Development Organization (UNIDO) base: they included employees, salaries and manufacturing establishments from 23 industries that were separated into technological levels according to the Organisation for Economic Co-operation and Development (OECD). Multiple regressions were used to indicate the relationship of dependency and explanatory power between dependent and explanatory variables. The results showed that the industries with mid-low and low technological levels have greater impact on the formation of GDP and HDI in Brazil. These two technological levels were primarily developed with the arrival of multinationals in the 1990s and 2000s, as found in the theory background. An empirical research spanning a longer time period and based on other sources would possibly give more strength to the econometric study. This study has implications for academicians and entrepreneurs willing to understand the Brazilian market and industry history.
    Keywords: Brazil; Industry; Technology; Economic Growth.
    DOI: 10.1504/IJBIR.2018.10009709
     
  • A scale proposal for higher education creativity in the classroom   Order a copy of this article
    by Leandro Souza, Ana Luisa Leão, Viviane Carmona, Roberto Ruas, Julio Carneiro-da-Cunha 
    Abstract: Education with creativity is one that uses approaches to make the learning process more interesting. Considering the existence of scales designed to measure creativity in the classroom, our concern was to identify the reliability and validity of a proposed scale called the Perceived Creativity Scale in the Classroom (PCSC). We conducted a survey with Tourism students in a private, higher education institution in Brazil. The responses were submitted for exploratory factor analysis (EFA) and calculation with Cronbachs Alpha. The new scale emerged with three constructs: a teacher's ability to teach creatively, the student's attitude towards the creative teaching-learning process and the creative students self-evaluation. The reliability test of the constructs indicated satisfactory levels in the teacher's ability to teach creatively and the creative students self-evaluation. However, the construct about the students attitude to the creative teaching-learning process presented the unsatisfactory index. Nevertheless, the scale can be considered adequate to measure the perceived creativity in the classroom.
    Keywords: Creativity in the classroom; Creativity Measurement Scale in the Classroom; Exploratory Factor Analysis.

  • Risk Management Tool to maximize the Performance of Technology Accelerators   Order a copy of this article
    by Jarunee Wonglimpiyarat 
    Abstract: The central argument of this paper is that policy makers around the world use technology accelerators as mechanisms to drive economic development and national innovative capacity. In the innovation economy, incubators and science parks are technology accelerators that support innovative companies and start-ups. This paper discusses the application of risk management and auditing to technology accelerators. The proposed audit plan focuses on the risk assessment using the Committee of Sponsoring Organizations of the Treadway Commission (COSO) framework. The risk-based audit plan and performance analysis tool can help perform risk assessments across the aspects of entrepreneurial development, product/process innovations, production, marketing, management as well as finance and investments. These dynamic tools are innovation enabler that can help achieve effective and efficient goal of incubator operation to maximize the success of emerging businesses.
    Keywords: technology accelerators; technology auditing; Committee of Sponsoring Organizations of the Treadway Commission (COSO); technology incubators; science parks.

  • An Empirical Examination of the Influence of Corporate Social Responsibility (CSR) on the Small and Medium Enterprise (SMEs) Performance in Northern Malaysia   Order a copy of this article
    by Lucky Ossai-Igwe Esuh 
    Abstract: The movement of Corporate Social Responsibilities (CSR) is no longer just the concern of the large scale multinational company (MNC) but also of the small and medium enterprise (SME)However, the practices of CSR activities among SMEs are still not as effective as MNCs. To examine this, a cross-sectional study of quantitative questionnaire survey approach was conducted using a purposive convenience sampling technique drawn from29 SMEs in Kedah, Malaysia. A questionnaire was distributed via self-administered procedure and the data was analyzed using the PLS analysis. Overall, the study found support for the influence of CSR on the SMEs performance. The findings further show that internal factors and knowledge level factor rather han the external factors have significant influence on the SMEs performance. The study concludes that CSR practices help SMEs to build corporate image and goodwill thereby enhancing the firm performance. Unfortunately, not all SMEs actually execute and practice CSR even though they might have CSR policies.
    Keywords: Corporate Social Responsibility; SMEs; MNCs; Economic factor; Performance; Malaysia.

  • Brand Literacy and Knowledge Transfer Process: Analysis of Purchase Intentions among Consumers in Mexico   Order a copy of this article
    by Rajagopal , Ananya Rajagopal 
    Abstract: Consumer knowledge on brands affect the consumer perceptions and purchase intentions. Companies are actively engaged today in transferring the brand knowledge to consumers through ethnic, social, family, and digital channels to create sustainable brand literacy and empowering consumers with substantial information to support their decision making process. This study analyzes empirical data from consumers in Mexico with the principal objective of exploring the role of brand literacy in educating consumers and reinforcing consumer purchase intentions towards specific brands of the companies. The study reveals that the brand literacy generates cognitive strengths and perceptional stimuli among consumers towards buying behavior in reference to competitively differentiated products and services, and price advantages, and breaks the attitudinal stigmas towards brand attributes like-brand etymology, ethnicity, family practice, and disruptive psycho-dynamics.
    Keywords: Brand literacy; knowledge transfer; purchase intentions; consumer behavior.

  • The entrance mode for small and medium enterprises in the Indonesian fashion industry to international market   Order a copy of this article
    by Wawan Dhewanto, Donald Lantu, Sri Herliana, Salma Azzahra 
    Abstract: The Indonesian fashion industry has recently grown rapidly and has become one of the main contributors to the countrys economy in terms of added values, employments, and a growing number of enterprises. In addition, Indonesian fashion products are known to have good quality in the international market. International markets demand for Indonesian fashion products is progressively increasing. Unfortunately, nowadays, there are many fashion entrepreneurs, especially SMEs in Indonesia who still do not know how to enter the international market. Meanwhile, it is a good opportunity for the SMEs to develop. By using the quadruple-helix approach, this research aims at generating strategies for an entrance mode of the fashion industry to be observed by the international market. This study proposes insights from Indonesian fashion entrepreneurs who have successfully penetrated the international market. The insights include the motivation and possible types of entrance mode, barrier, and supporting factors and potential programs that may help other SMEs in the Indonesian fashion industry to enter the international market.
    Keywords: Entrance mode; international market; quadruple-helix; SMEs; fashion industry; barrier and supporting factors.

  • Consumers' Buying Decision Process toward Halal Product: A study in Bangladesh   Order a copy of this article
    by Md. Monirul Islam, Ashraful Ferdous Chowdhury 
    Abstract: The purpose of this study was to examine understanding consumers buying decision process toward halal products. This study, employing the Dewey (1910) five stages buying model, analyzed how the factors of Need Recognition, Information Search, Evaluation of alternatives and post-purchase experiences affect the purchase decision. To conduct this study, data were collected from 204 Muslim students of Shahjalal University of Science and Technology, Sylhet, Bangladesh in a convenient way. Factor analyses were used to test the reliability and validity. Regression analyses were used to test the hypotheses. Findings revealed that Need recognition and evaluation of alternative were influenced significantly on the buying decision of halal product, but information search and post-purchase experiences were not influenced significantly. From the theoretical and managerial point of view it has implications, theoretically, this study is one of the first attempts to use five stages model empirically and managerially the research results can be helpful to designed marketing strategy related to Muslim consumers.
    Keywords: Consumer Buying process; Halal Products; Bangladesh; Religious; Muslim.
    DOI: 10.1504/IJBIR.2018.10009474
     
  • Sustainable Innovation in Supplier Networks: An Empirical Study with South African Steel and Engineering Sector   Order a copy of this article
    by Surajit Bag 
    Abstract: The purpose of the current study is to identify the factors influencing sustainable innovation in supplier networks. Firstly, literature review was conducted to identify the leading dimensions and further exploratory factor analysis was applied to reduce the dimensions to fourteen factors. The EFA output was used as an input in the regression analysis and the functional relationship was tested.As a result of data analysis, the key aspects of sustainable innovation in supplier networks are identified and further discussed. The linear multiple regression analysis output shows that only two factors i.e. effectiveness of new product development team and leadership skills are strong determinants of sustainable innovation in supplier networks and found to be statistically significant. Therefore, South African steel and engineering sector need to focus strictly both on Effectiveness of new product development team and Leadership skills.The study is unique in terms of identifying the critical factors influencing sustainable innovation in supplier networks and further broadens the knowledge base.
    Keywords: Sustainable Innovation; Supplier Networks; Leadership Skills; Effectiveness of New Product Development team; Exploratory Factor Analysis; Regression analysis.

  • Factors influencing consumers decision making towards selecting credit cards: An exploratory Study   Order a copy of this article
    by Md. Nur Alam Siddik, Sajal Kabiraj 
    Abstract: Credit cards begin to use in financial markets and play important role in businesses which make the process of payment easier. Nowadays, there are increasing of value and volume of consumers who spend their money via using credit card. Despite this, there is relative dearth of studies examining the factors influencing consumers decision making in selecting credit cards. Therefore, this research examines the behavior, demographic characteristics and attitude of consumer in selecting credit cards. To serve the study purpose, a structured questionnaire was distributed to 412 respondents during April-June 2016. Empirical results showed that demographic characteristic and product-specific variables were correlated with consumers behavior in term of credit card selecting. This research is expected to be beneficial for banks and card issuers on that they can study and understand more about their consumer characteristics and behavior which lead to create attractive products and services to grasp their attention.
    Keywords: Consumers’ decision making; demographic factors; product-specifics variables; brand; Thailand.

  • OPEN SOURCE INNOVATION: WHAT MAKES IT MOVE?   Order a copy of this article
    by Cecília Burtet, Jorge Verschoore, Anelise Bittencourt 
    Abstract: The way organizations conduct their innovation processes has advanced in recent years, evidencing open innovation as an object of study. Notable works are Von Hippels (1988) on "the sources of innovation" and Chesbroughs (2003) on "open innovation". More recently, Von Hippel (2005a) introduced an even more radical innovation concept called "open source innovation" (OSI), characterized by an opening of not only the innovation process but also its results, which are free of any intellectual property rights. In the present scenario, we explore the adoption of this model by several organizations, not only restricted to the software industry and pose the question: What moves open source innovation initiatives? To answer this question, we conducted field research with international companies that used the OSI model. Empirical evidence enabled us to address the research question by a) confirming the presence of motivations that were previously reported in the literature, integrating them into two newly identified backgrounds and b) unveiling a highly strategic aspect of the adoption of OSI as a business model, enabling a new understanding of the open approach, and breaking from some traditional principles of management. Our main contribution is the analysis of open strategies beyond the software industry, paving the way for significant progress and the development of new theories on this topic.
    Keywords: Open Source; Innovation; Open Innovation; Strategy; Open Strategy.

  • Analysis of the relationship between assimilation capabilities and organizational performance   Order a copy of this article
    by Alexander Zuñiga-Collazos, Geovanny Perdomo-Charry, Nelson Lozada 
    Abstract: There is limited empirical evidence about the relationship between innovation and organizational performance in developing countries like Colombia. While this country has had an important growth in the last years in its innovation levels of within enterprises, innovation based on the assimilation capacity of companies has been key to this growth. This empirical study analyzed the relation between assimilation capacity and organizational performance using a sample of 227 companies located in Medellin, Colombia. The findings show that enterprises that develop assimilation capabilities may have better probabilities to improve their organizational performance. This study suggests that companies where managers promote problem solving between areas of a company may have better probabilities to improve their profit growth.
    Keywords: Assimilation Capabilities; Organizational Performance; SEM; Colombia.

  • The Networks- Innovation- Firm performance relationship: Does it hold good in Indian Pharmaceutical Industry?   Order a copy of this article
    by ABHISHEK NIRJAR, MANASWINI ACHARYA, Aniruddha  
    Abstract: This research is set in the Indian pharmaceutical industry and presents the impact of networks both social and business on innovation and further its impact of both these parameters on the firms performance. The study also considered the impact of firm age on the networks and innovation capability of the firm. Data for 140 firms was captures from the Capitaline database. The results have shown positive association between business networks and the impacts it has on innovation capabilities of the firm. Networks- both social and business have a positive association with firm performance while R&D expenditure was found to have a positive impact on firm performance. The impact of patents however has been found to be insignificant which is in line with the characteristics of the Indian Pharmaceutical industry which is focussed on developing the generic drugs. Similarly, firm age has been found to have a positive impact on networks while it is not significant for R&D expenditure which seems so because of the increasing number of strategic alliances for R&D. The paper aims at combining the current research in the field of networks and innovation in the backdrop of the industries in the fast developing and emerging economies, thus likely to create further attraction in these emerging markets for further research.
    Keywords: Networks; social networks; business networks; firm performance; Indian Pharma industry.

  • WLB MODEL AND PERFORMANCE MEASUREMENT: EVIDENCE WITH PRIVATE HOSPITAL WOMEN NURSES IN GHANA MILEAU   Order a copy of this article
    by SUBBURETHINA BHARATHI P, MOHAMED JASIM K, SANTHANALAKSHMI K, DAVID BOOHENE 
    Abstract: The major intend of this research to examine demographic and biographic characteristics of nurses, identify the attitude towards different contextual variables that impact nursing staff, analyze the work environment and an organizational supports that impact on attitude towards work life balance among the nurses, identify the determinants of professional and personal satisfaction, identify the presence of different groups of nurses based on the professional pride and determine the appropriate hr intervention policies supporting work life balance in tertiary hospitals. The result of the study which indicates that, women nurses of private hospitals in Ghana Context are able to support their hobbies, household activities, study; care for self, however, shopping for necessaries and attending family functions is one of the key areas the respondents are missing. If attending a social function is also recognized as one of the work life balance variables, it will help better job satisfaction of nurses. The majority of the women nurses in the private hospitals in Ghana Context, Ghana is satisfied with different dimensions with respect to work logistics. It has been confirmed by the researcher while discussing with the nursing staff, they did express satisfaction over work logistics provided by hospitals. Skipping food and drug abuse are likely to be major lifestyle choice issues, which may impact health of nursing staff while other dimensions are not perceived as likely problems in future. Provision of canteen facilities with adequately stopped nutrition diet is likely to health
    Keywords: Demographic Characteristics; Biographic Characteristics Professional and Personal Satisfaction.

  • Exploring how and why consumers create unintended uses of products   Order a copy of this article
    by Apiradee Wongkitrungrueng 
    Abstract: The use of products for unintended purposes is prevalent among consumers, and can generate ideas for product improvement and new product development for the firm. However, little is known about how and why people create novel uses outside the regular context. Based on consumer experiences, this study aims to discover patterns of creative reuse of existing products and to understand consumer motives and outcomes. The qualitative data revealed that creative reuse is based on knowledge about product attributes, categories and users as well as from individual preference. Respondents are motivated by economic benefits as well as knowledge-seeking and excitement. The findings reveal that creative reuse helps increase product value and consumer engagement with a product.
    Keywords: Use Innovativeness; Reuse; Unintended uses; Post-purchase; Creativity.

  • SUSTAINABLE MANAGEMENT METHODS: PERFORMANCE ASSESSMENT IN LARGE COMPANIES   Order a copy of this article
    by Maria João Machado, Joana Fortunato 
    Abstract: The general objective of this study is to contribute to the understanding of the performance evaluation methods used by large companies. As specific objectives we have the following: to identify the methods used and the importance attributed to them; to analyse their implementation process and the level of success given to it. The data collection method used was a survey to the financial managers of the largest companies in Portugal, which resulted in thirty-five valid responses. The main contributions of this study were the associations found between the following variables: the method used and the level of importance assigned to it; the person in charge of implementing the method and training provided to employees; the method used and the degree of success attributed to its implementation; the degree of resistance to change and the degree of success in implementing the performance evaluation method.
    Keywords: performance evaluation methods; sustainable management; Balanced Scorecard; Tableau de Bord; resistance to change.

  • Road to Employee Commitment: The role of Empowerment, Leadership and Culture   Order a copy of this article
    by A.T. Resmi, Sandhya Pentareddy, L. Suganthi, Gemini V Joy, Anbuudayasankar SP 
    Abstract: This exploratory research seeks to identify the relationships between the leadership, empowerment and commitment within the integrated model of competing values framework (CVF) of organizational culture. A conceptual model which relates the constructs to commitment is developed. The study attempts to use a social constructionist approach and scenario planning. Hypothetical cases are used to develop two scenarios. The study proposes an integrated model of CVF, and also provides greater understanding of the competencies required in the organization to move from one competing value quadrant to another. The paper helps managers gain better understanding of managerial roles, their inter-relationships to each other and how to apply them more effectively. It further develops an understanding by providing a model of how to transform an organization to be a self sustained one. The study also brings forth a constructive approach in management
    Keywords: Organizational Commitment; Employee Empowerment; Leadership; Organizational Culture.

  • Analysis of the Brazilian entrepreneurial ecosystem in the perception of business incubator professionals   Order a copy of this article
    by Mario Cesar Silva, Rosley Anholon, Izabela Simon Rampasso, Osvaldo Luiz Goncalves Quelhas, Walter Leal Filho, Dirceu Silva 
    Abstract: This paper aims to analyze the maturity of the Brazilian entrepreneurial ecosystem based on the opinions and insights from business incubator professionals. To this end, a survey was performed with 74 professionals who published at least one paper related to this topic in Brazil. The maturity analysis was based on a theoretical model with variables to be measured for the incubators in six major constructs: Support, Government, Finance, Human Capital, Culture and Market. Data was analyzed through Structural Equation Modeling, which allowed for a statistic validation of the model. With this validation, it was possible to analyze the maturity notes assigned to each variable and conclude that the Brazilian entrepreneurial ecosystem has an intermediate level of maturity, with some possible improvements. The originality of this study lies both in the assessment carried out and in the use of this particular statistical technique for this purpose.
    Keywords: Entrepreneurship; Brazilian Entrepreneurial Ecosystem; Business Incubators; Business Incubators Professionals; Structural Equation Modeling; Partial Least Squares Method; Constructs; Smartpls.

  • Shipping Innovation Orientation and Capabilities in the Digital Era   Order a copy of this article
    by Maria A. Lambrou, Daniel Samson, Masaharu Ota 
    Abstract: In our paper, we develop a conceptual model that investigates the innovation orientation, capabilities and practices, in the shipping sector. We examine a number of intertwined shipping management components and innovation management perspectives, considering both the firm-level diversity and sectoral regularities, so as to survey shipping companies approach to innovation related business activities. We present a set of shipping innovation observations, articulated as hypotheses/propositions, comprising a combined perspective of strategic, organizational, institutional and technological determinant factors of the innovation process. The purpose of this paper is to develop a contemporary framework of innovation in shipping, addressing pertinent managerial and research implications.
    Keywords: shipping innovation; dynamic capabilities; strategic-orientation; maritime cluster; business model innovation; organizational intelligence; leadership; technical innovation; digitalization; big data technology.

  • An empirical examination of knowledge management and organisational performance among Malaysian manufacturing SMEs   Order a copy of this article
    by Shiaw Tong Ha, May Chiun Lo 
    Abstract: Knowledge management has gained increased attention recently, as many researchers have revealed its significant roles on enhancing organisational performance. This study aims to examine the relationship between knowledge management and organisational performance in the context of Malaysia. Knowledge management was conceptualised as capabilities made up of knowledge acquisition, knowledge conversion, knowledge application, and knowledge protection. 116 respondents comprising of the top management from manufacturing SMEs had participated in this study. Smart PLS 2.0 (M3) was employed to examine the hypothesised relationships between knowledge management and organisational performance. The results revealed that among the four knowledge management capabilities, only knowledge acquisition and protection had a significant positive relationship with organisational performance, whereas knowledge conversion and application had not. Implications, limitations as well as directions for future research were further discussed.
    Keywords: knowledge acquisition;knowledge conversion;knowledge application;knowledge protection;organisational performance.

  • Review of Lean-Green Manufacturing practices in SMEs for sustainable framework   Order a copy of this article
    by Anjali Negi, Mandar Sumant 
    Abstract: The concept of lean manufacturing aims at maximizing the resource utilization through minimization of waste, and was further evolved and modified in response to the fluctuating and competitive business environment, whereas GM concept addresses a various manufacturing matters, say recycling, conservation, waste management, environmental protection, regulatory compliance, pollution control, and a variety of other related issues. Previous research papers about Lean manufacturing and its integration with green manufacturing practices have been studied to understand how it is beneficial economically and ecologically for industries and society. The review paper has attempted to identify prime or important elements of lean and green manufacturing as well as also throws light on current scenario in Small and Medium Enterprises (SMEs). Paper begins with brief introduction about lean and green manufacturing concept. In section 2, literature review has been presented where we have identified elements of lean and green manufacturing practices and inference obtained from literature study. Section 3 is divided into two parts, where first part highlights principle of sustainability-oriented framework and second part shows significant features of MDCM models, to study their usefulness for such framework. Section 4 focuses on current scenario of Indian SMEs in context of sustainable lean-green manufacturing practices and its comparison with SMEs in other countries. Section 5 presents conclusion of the review paper along with future scope of the study.
    Keywords: Small and medium enterprises (SMEs); lean manufacturing (LM); green manufacturing (GM); sustainable manufacturing; Multi Criteria Decision Making (MCDM) techniques; design for environment (dfE); Life Cycle Assessment (LCA); Green Design; Sustainable manufacturing practices (SMP); environmental sustainability (ES).

  • Empirical linkage between Sustainable HRM and Organizational Flexibility: A SEM Based Approach   Order a copy of this article
    by Nitin Vihari, M.K. Rao, Umaamaheswararao Jada 
    Abstract: Sustainability has been regarded as a panacea for organizational flexibility from the past few years of management research, but there remains considerable research gap in terms of the empirical linkage between the latent constructs of Sustainable HRM and Organizational Flexibility. The purpose of this paper is to explore whether the employee perceptions of Sustainable HRM practices affects the Organizational Flexibility via three intervening variables such as Employee Voice Behavior, Organizational Learning Culture and Employee Satisfaction. Drawing on the survey data from the pharmaceutical companies in India, the authors have used structural equation modeling and Hayes mediation analysis in order to test the direct and indirect effects respectively. The authors find a positive association between the sustainable HRM practices and organizational flexibility. The results also suggest that the three intervening variables act as partial mediators corresponding to the direct linkage. By highlighting association between sustainability & flexibility, the present study provides novel insights, essentially to the HR and Sustainability managers in the Indian Pharmaceutical Industry.This present study adds value because of the nascent stage of the Sustainable HRM construct and less number of empirical studies that have examined the linkage between sustainability and flexibility, not only in the Indian context but also in the advanced economies. rn
    Keywords: Sustainable HRM; Organizational Flexibility; Employee Voice Behavior; Organizational Learning Culture; Employee Satisfaction and Structural Equation Modeling; Mediation Analysis.

  • Development, Refinement and Validation of a Lifestyle instrument in India: A Confirmatory Factor Analytic Approach   Order a copy of this article
    by Arham Adnan, Mohammed Naved Khan 
    Abstract: The purpose of this paper is to develop, refine and validate a lifestyle instrument in Indian context. At present, marketers are struggling hard to unravel and understand the diverse and complex Indian lifestyles for various segmenting and targeting purposes. Moreover, the changing demographic profiles, increasing income levels, urbanization, technology, globalization and a free flow of ideas from within and outside the country, has brought about a dramatic shift in consumer taste, preferences and lifestyles. Furthermore, the rapid change in the Indian consumers attitudes and profiles, has made it difficult for organizations to cater to the consumer needs and the marketers face an uphill task of catering to the changing consumer perception and inclinations. Surprisingly, there is a dearth of appropriate scales for measuring such needs and requirements in the Indian research settings. The results of exploratory factor analysis (EFA), based on a sample of 200 respondents, led to a refined 6 dimension scale. The findings of confirmatory factor analysis (CFA), from next stage sample of 150 from the same population, further validated the results of EFA. This study is a mere building block and a starting point in Indian lifestyle research and would add to the limited body of knowledge in this particular field. Beyond refining and validating the instrument, this study is expected to provide marketers with insights about how to integrate consumer lifestyles with marketing strategies. Altogether, the study is a significant beginning towards assembling a well-defined and more holistic image of factors influencing the lifestyles of Indians. The paper also discusses theoretical and managerial implications of the study.
    Keywords: lifestyle;scale refinement;India;AIO;VALS.

  • Earnings Management under Public Offerings and Private Placements: Evidence from China   Order a copy of this article
    by Li Dang, Sijing Yang 
    Abstract: In this study, we compare earnings management behavior of Chinese public firms under public offerings and private placements. We find that, in the year before the issuance, public offerings firms exhibit more income-increasing earnings management than private placement firms. The result is opposite in the year after the issuance. We also find that, within private placements, firms that issued offerings to institutional investors exhibit higher income-increasing earnings management than firms that issued offerings only to non-institutional investors. These results suggest that firms manage earnings in response to regulatory requirements.
    Keywords: Earnings Management; Public Offerings; Private Placements; Institutional Investors.

  • The risk of innovation: measuring drug clinical development in Brazil   Order a copy of this article
    by Michele De Medeiros Rocha, Danilo Garbazza Vieira, Gilson Brito Alves Lima, Emmanuel Paiva De Andrade, Osvaldo Luis Gonçalves Quelhas 
    Abstract: Although risk is inherent in innovation, the pharmaceutical sector still leads Research and Development (R&D) investments. Therefore, the awareness of potential risks is especially important for this sector that spends approximately 70% of the total cost of new drug development on clinical trials. The economic crisis in Europe and its reimbursement system has made emerging countries, like Brazil, potential strategic markets for the return of these high investments. Using a public database (ClinicalTrials.gov), this study estimated the probabilities of failure and success of clinical trials in Brazil up to approval by the regulatory authority. The results showed that the risk in conducting Phase 3 clinical trials, the most extensive and complex phase, is considered high (26.7%). On the other hand, regulatory approval represents a high success rate, since over 90% of the drugs with positive results in Phase 3 were approved by the Brazilian Agency.
    Keywords: risk; innovation; pharmaceuticals; drug development; clinical trials.

  • A new Social Network Analysis-based approach to extracting knowledge patterns about research activities and hubs in a set of countries   Order a copy of this article
    by Paolo Lo Giudice, Paolo Russo, Domenico Ursino 
    Abstract: In this paper, we propose a new Social Network Analysis-based approach to providing a multi-dimensional picture of the research scenarios of a set of countries of interest and to detecting possible hubs operating therein. This knowledge allows the understanding of the impact of different socio-economic conditions on research. Furthermore, it may help the design of policies for sustaining the accumulation of scientific and technological capabilities. We apply our approach to four North African countries (i.e., Algeria, Egypt, Morocco and Tunisia) in such a way as to show its potential. We also investigate (both scientific and commercial) related approaches and specify the main novelties of our approach with respect to them.
    Keywords: Bibliometrics; Social Network Analysis; Hubs; Hub Neighborhoods; Innovation Support.

  • Brand and Brand Origin Valuations: A Case of the Electrical Appliance Market in Thailand   Order a copy of this article
    by Chompunuch Pongjit, Yingyot Chiaravutthi 
    Abstract: The importance of branding has raised concerns among marketers about how to properly address a brand and its origin, particularly when the country of origin is at a disadvantage. This study relied on secondary data regarding electrical appliances published by one of the largest modern retail stores in Thailand to examine the effects of branding and brand origin on product price premiums. The findings from the hedonic price model confirm the power of brand origin on consumer willingness-to-pay as well as the brand name effects on price premiums. Nevertheless, the effects of brand origin on price premiums are, to a certain extent, category-specific.
    Keywords: hedonic price model; brand name; brand origin; electrical appliance.

  • The Effect of Psychological Capital on Quality of Life, given the Mediating Role of Social Capital and Quality of Work Life   Order a copy of this article
    by Sayyed Mohsen Allameh, Seyed Hasan Hosseini, Mohammadreza Naderi Mahabadi, Ardalan Samadi 
    Abstract: Present research examines the relationship between psychological capital and quality of life, with (and without) mediation of social capital and quality of work life. The research statistical population included employees of a chosen state organization. The collected data through the questionnaire were used in the structural equation modeling for test of the research hypotheses and the assumed relationships between the variables. Validity of the questionnaires was examined and verified consulting the university professors and experts, and the questionnaires reliability was determined by calculating their Cronbachs alpha, that, indicating adequate reliability of them. According to the results, psychological capital (PsyCap) had a positive effect on quality of life (QOL), social capital (SC) and quality of work life (QWL). In addition, social capital positively influenced employees quality of work life and quality of life in the understudy organization. Finally, the variables social capital and quality of work life significantly mediated in the relationship between psychological capital and quality of life. All these relationships were significant at 95 percent confidence interval.
    Keywords: psychological capital (PsyCap); social capital (SC); quality of life (QOL); quality of work life (QWL).

  • Dynamic Capabilities Development and Business Model Innovation: Evidences from IT Industry in an Emerging Country   Order a copy of this article
    by Afonso Ricardo Paloma Vicente, Marcos Ferasso 
    Abstract: This research has had as main objective to analyze how the development of DC improve BM innovation, in the context of IT high-techs in an emergent country. We performed multiple case studies with multiple data collection techniques. Main findings revealed that the process of developing DC depends on how knowledge and information are managed and acquired by the high-techs. Results evidenced that the more diverse is the set of elements of BM, the more a company develop their DC. The results corroborate to the literature of microfoundations of DC by influencing on how knowledge is managed by each company. As novelty, this research sheds some lights on the relation of DC development and BM innovation and suggests some highways for future researches.
    Keywords: Dynamic capabilities. Business model innovation. Information technology industry.

  • A Framework for the Selection of Organizational Empowerment Project Portfolio Based on the Human Resource Practices   Order a copy of this article
    by Hossein Mansoori, Ali Shaemi Barzoki, Mohammad Hossein Moshref Javadi, Masoud Kianpour 
    Abstract: This study provided a framework to select organizational empowerment (OE) project portfolio based on human resource practices utilizing a mixed methods approach. Participants consisted of senior managers, middle managers and HR experts of Hormozgan Electric Distribution Company (HEDC) in Iran. In qualitative phase, a grounded theory study was conducted to design an organizational empowerment model. A total of 25 senior managers, middle managers, and HR experts of surveyed company were selected through purposive sampling and snowball method. Data were collected using semi-structured interviews and were analyzed through the constant comparative method. Improvement projects were extracted based on the designed model. Goal programming (GP) and fuzzy hierarchical analysis process (FAHP) were used in quantitative phase. The proposed framework was presented to help managers and planners of organization for strategic decision making and the improvement of organizational empowerment considering effective factors in either the success or failure of a project.
    Keywords: Project; Improvement Project; Organizational Empowerment; Human Resource Practices; Grounded Theory; Goal Programming; Fuzzy Hierarchical Analysis Process.

  • The Impact of Corporate Social Responsibility on Social Performance, Financial Performance and Customer Reactions in the Foods Industry   Order a copy of this article
    by Fereydoun Omidi, Majid Mohammad Shafiee 
    Abstract: Corporate Social Responsibility (CSR) is among the most important factors affecting financial and social performance in companies and plays a key role in consumer reactions. This paper aims to model the impact of CSR on financial and social performance of firms as well as consumer reactions. The required data are gathered using random sampling and a questionnaire developed by the authors, enjoying a 97 percent reliability. The statistical population includes the managers and top customers of a select group of food companies in the City of Khuzestan (Iran). 540 individuals are selected as the sample. Both descriptive and inferential statistical analyses e.g. structural equations are carried out using SPSS and AMOS software packages. The results indicate that all hypotheses are supported with 95 percent confidence. Therefore, CSR affects financial performance both directly and by mediation through social responsibility and consumer reactions.
    Keywords: corporate social responsibility; social performance; financial performance; consumer reactions; foods industry.

  • The University Innovation Model in a Unique Environment   Order a copy of this article
    by Sami Al Kharusi, Mahmoud Al Kindi 
    Abstract: National Governments have recognized the important role played by higher education institutions in the diversification of their economy through innovation. Universities and Colleges are playing a crucial role not only in their traditional mean of serving the country (teaching, research and community services) but also through innovation. Universities are playing critical role in the development of hi-tech products and services; generation of new knowledge and the spin-off of a new business venture. Universities innovation model should incorporate the national innovation framework, society, regulation, culture and business for a successful transformation of knowledge into a useful products and services that will give a nation an edge over competition.
    Keywords: Innovation Model; Universities; Innovation Policy; Academic Innovation Programs.
    DOI: 10.1504/IJBIR.2018.10009479
     
  • The Chaotic Terminology of Non-incremental Innovation   Order a copy of this article
    by Shahab Ahmadi 
    Abstract: Non-incremental innovation terminology has always been disorganized. The problem is that researchers use several terms to describe a single concept (non-incremental innovation), including: disruptive innovation, radical innovation, non-linear innovation, discontinuous innovation, breakthrough innovation, paradigm-shifting innovation, revolutionary innovation, really new product, major innovation, boundary expanding innovation, strategic innovation and game changing innovation. The present paper clarifies the need for a lucid language in non-incremental innovation terminology to accumulate the findings of different innovation studies, to eliminate the managers' confusion while reading academic articles on innovation, and to ease the pedagogical purposes. In doing so, this article reviews papers discussing the seven most used terms in this area and identifies their definitions and features in order to compare them and to make a conclusion about their relationship. At last, this research proposes radical innovation as the best term to address the concept of non-incremental innovation.
    Keywords: innovation; innovation typology; innovation terminology; non-incremental innovation; radical innovation; disruptive innovation; strategic innovation; incremental innovation; discontinuous innovation; breakthrough innovation.

  • Proposition of a systematics to qualify the cross-functional collaboration through the organizational communication for the development of services   Order a copy of this article
    by Lisiane Rodrigues Hermes, Gunnar Trindade, Cassiana Lima Cruz, Janine Fleith De Medeiros 
    Abstract: The interfunctional collaboration configures one of the success-driving factors for the innovation market. However, the collaboration between different areas of the organization is characterized by intangibility. Thus, coordination mechanisms between them must be formalized. In light of the exposed issue and considering the increasing competition in the higher education sector in Brazil, the present study seeks to comprehend how the service development occurs within a university, analyzing convergences and divergences in the managers speeches of the involved areas in order to, consequently, propose improvements. The research we conducted is explanatory and qualitative. The results allow us to affirm that the analyzed institution does not have a formalized service development, as well as interfunctional collaboration presents gaps for being informal. As the main contribution, a systematics is proposed to qualify interfunctional collaboration through organizational communication practices.
    Keywords: Inter-functional collaboration. Development services. Organizational communication. integration. Organization learning. Organizational culture. Leadership. structure.

  • Factors affecting trust towards online retailers in India: An empirical study   Order a copy of this article
    by Plavini Punyatoya 
    Abstract: Loyal customers are considered extremely valuable to any organization. In order to attain customer loyalty, online retailers should take major steps that will enhance repeat purchase behavior. The current research examines the impact of satisfaction with previous interactions, perceived website quality, security and privacy policy, and online retailer credibility on trust towards online retailers. Then the relationship between consumer trust and loyalty intention was studied. The hypothesized model is validated empirically using data collected from 334 consumers. The data were analyzed using exploratory factor analysis, correlations analysis, confirmatory factor analysis and regression analysis. The results indicated that consumers perception of website quality and online retailers credibility have strong positive effect on consumer trust. Consumer satisfaction due to previous interaction with an online retailer also directly affects trust. Data further demonstrated that security and privacy policy directly influence consumer trust. In the study, trust is found to directly affect loyalty intention. The study adds to the understanding of the antecedents and consequences of consumer trust in the online shopping environment. Managerial implications and suggestions for further research are provided.rn
    Keywords: online retailer; satisfaction with previous interactions; perceived website quality; security and privacy policy; online retailer credibility; consumer trust; loyalty intention; regression analysis; India.

  • Co-Innovation: A Review and Conceptual Framework   Order a copy of this article
    by Harriman Saragih, Jacob Tan 
    Abstract: This paper investigates the previous conceptual and empirical studies regarding the current understandings of co-innovation and subsequently suggests a conceptual framework that exhibits the analytical pillars and the possible outputs of this notion. The analysis of this study involved examining secondary sources of scholarly literatures by discussing the conceptual understandings and empirical findings on the concepts of co-innovation in several academic databases. Co-innovation is defined as a shared work of generating innovative and exceptional design conducted by various actors from firms, customers, and collaborating partners. There are five principal elements within the idea of co-innovation: collaboration, coordination, co-creation, convergence and complementary. The possible outputs of co-innovation can either be new business model, new customer base, new customer value, new value chain, or new products and services. This paper attempts to evaluate the emerging concept of co-innovation and propose a conceptual framework rooted on various authentic business cases and theoretical literatures.
    Keywords: innovation; open innovation; co-innovation; collaboration; coordination; co-creation; convergence; complementary; review; conceptual framework.

  • Development of Survey Instrument for Software Professionals Job Stress (SPJS): A Factor and Confirmatory Factor Analysis Approach   Order a copy of this article
    by Vikrant Jaswal 
    Abstract: Stress is an inevitable and unavoidable part of life due to increasing complexities and competitiveness in living standards. In the fast changing world of today, no individual is free from stress and no profession is stress-free. Thus, stress has become the core concern in the life of everyone. Keeping in view the above facts, this instrument was designed to examine the various factors of job stress, which was administrated to a wide range of the software professionals. Eight sub-scale emerged from data analysis: (1) career progress, (2) fear of obsolescence, (3) work-family interface, (4) quantitative demands, (5) job complexity, (6) role overload, (7) role conflict, and (8) changes in organization. Exploratory factor analysis and confirmatory factor analysis showed that the scale has both, high reliability and validity as a measure of job stress.
    Keywords: job stress; exploratory factor analysis; confirmatory factor analysis; software professionals.

  • The impacts of learning strategies and creativity on knowledge workers innovation in Iranian knowledge-based firms   Order a copy of this article
    by Anahita Ahmadi, Mehdi Abzari, Ali Nasr Isfahani, Ali Safari 
    Abstract: This paper aims to study the relations of learning strategies, creativity and workers innovation in electricity distribution companies of Isfahan province. Particularly, learning strategies consist of two dimensions of exploitative and explorative learning and creativity is measured by two improvisational and compositional dimensions. A total number of 155 employees were included in the research which 112 of them were considered as sample according to Cochrans sampling techniques. Due to the small sample size, data collection was conducted by using a questionnaire-based survey in all firms. Data analysis was performed in two main phases with using variance based structural equation modelling by Smart PLS. The First phase assesses measurement model and the second one examines the hypotheses through analysis of the structural model. Results show that both exploitative and explorative learning's as well as compositional and improvisational creativities have positive and significant effect on knowledge workers' innovation.
    Keywords: learning strategy; exploitative learning; explorative learning; improvisational creativity; compositional creativity.

  • Leadership and CSR driving frugal and reverse innovations: A conceptual framework for SME-MNE partnerships   Order a copy of this article
    by Andrée Marie López-Fernández, Rajagopal . 
    Abstract: A firms leadership environment is a significant determinant of its overall direction, the way it approaches its business dynamics. Small firms and those operating in emerging markets tend to be disregarded when discussing innovativeness, social responsibility and business growth. However, it is suggested that a partnership may, in fact, not only achieve the latter but also significantly impact social growth and development. This paper contributes to the literature on innovation, leadership and corporate social responsibility as it puts forth two models, one with defined propositions, and the other with suggested implications of potential innovation transformation. They propose a shift in the link between CSR, innovativeness, and SME-MNE partnerships. It is suggested that innovations may undergo an evolution from frugal to corporate socially responsible innovations. The dynamics of a socially responsible, innovative, partnership directly reflect on business and social growth and development; therefore, also potentiating partnerships in developing and developed markets.
    Keywords: leadership; SME/MNE partnership; CSR; emerging markets; frugal innovation; reverse innovation.

  • Main CIOs activities evidences from a Delphi survey using Q-sort   Order a copy of this article
    by Roberto Carvalho, Antonio Trigo, João Varajão, Luís Magalhães, Ricardo Colomo-Palacios 
    Abstract: Nowadays most organizations depend on Information Technologies (IT)/Information Systems (IS) to run their businesses and to achieve their goals. Knowing how to manage IT/IS is fundamental because it promotes a better use of resources and an increase in quality and productivity. Within an organization, the Information Systems Function (ISF) is responsible, not only for exploiting and maintaining the Information System, but also for improving it. The head of the ISF is the Chief Information Officer (CIO). For a CIO to effectively accomplish her/his tasks, s/he needs to know the relevant aspects of her/his work and to have a vast knowledge of the business environment. In this sense, the CIO plays a central role, carrying out a diversified set of activities that are essential for the performance of the IS and, consequently, for the business success. With the aim of identifying the main activities of a CIO, a Delphi survey was carried out involving CIOs from large organizations. As a result, a list of the most important activities for a CIO was obtained from an initial set of twenty-six activities. The top activities of a CIO are: interacting with the top management; analyse business problems, identify opportunities and design IS solutions; IS Planning; Making strategic decisions; Optimize business processes; Evaluate IS performance and plan its optimization; manage the IT team; manage IS development and implementation.
    Keywords: Chief Information Office; Roles; Activities; Delphi; Q-Sort.

  • Design of leagile manufacturing system in a traditional pump manufacturing company   Order a copy of this article
    by K. Balakrishnan, S.R. Devadasan, R. Murugesh 
    Abstract: During the recent years, a section of researchers have been addressing the implementation of leagile manufacturing paradigm in traditional companies for facing the intensified competition. As the title implies, leagile manufacturing paradigm is incorporated with lean and agile manufacturing principles. Although leagile manufacturing paradigm was evolved about three decades back, it is yet to find application in many traditional industries. One among them is pump industry. In order to fill this gap, the research reported in this paper was carried out. While pursuing this research, the sales trend of pumps over the past five years were gathered by visiting a traditional pump manufacturing company. By referring to this trend, leagile manufacturing system was designed. Subsequently, the steps to be followed to implement this leagile manufacturing system was evolved. After presenting these details, the challenges and benefits of implementing this leagile manufacturing system are described in this paper. While concluding, it is claimed that this research has opened an avenue for exploring the steps for successfully implementing leagile manufacturing paradigm in traditional industries.
    Keywords: Lean; agile; leagile; pump industry; plant layout; organisational structure.

  • Empirical Research of the potential benefits of a tourism product club as a model of stakeholder collaboration   Order a copy of this article
    by Robert Ribaric, Christian Stipanovic 
    Abstract: The tourism product club is a novel and insufficiently studied model of stakeholder collaboration aimed at improving an existing tourism product, or developing a new one, through joint action. At the theoretical level, the extant body of scientific knowledge is analysed, positive practical examples are explored, and respondents perceptions of the clubs potential are presented. At the application level, 20 potential benefits from a tourism product club are studied based on the analysis of 158 valid questionnaires. The distribution of respondents covers two countries in the Mediterranean (the northern part of the Croatian coast and the littoral of Slovenia), in which the project Parenzana The Route of Health and Friendship is being carried out as a form of cross-border cooperation. Factor analysis has identified four basic stakeholders: tourism product club members, tourist, the tourist destination and local residents.
    Keywords: tourism product club; collaboration; stakeholders; innovation; integrated tourism product; factor analysis; Parenzana.

  • 3Cs Method for Firms Make-or-Buy Decisions: Application in a Large Metal Mechanical Company   Order a copy of this article
    by Luciana Reis, June Fernandes, Sergio Silva, Henrique Andrade 
    Abstract: The core competencies literature states that a company should outsource any activity that is not aligned with its core business. However, a deeper analysis of this literature expresses the need for a more comprehensive method to guide this decision. This study introduces a method for analyzing the make-or-buy decision based on three constructs: cost, customer value, and competencies. This so-called 3Cs method was applied in a large company in the metal mechanical industry to assess the best way in which to perform the core activities of this firm. The main contribution of this study is presenting an integrated approach that allows a deeper understanding of make-or-buy decisions, thereby raising their efficiency.
    Keywords: outsourcing; analysis method; production costs; customer value; strategic vulnerability.

  • ERP Solution for Effective Supply Chain of Micro, Small and Medium-sized Enterprises A case study of customized ERP solution development and deployment for MSMEs in the Haryana state of India   Order a copy of this article
    by Shantanu Trivedi, Saurav Negi, Neeraj Anand, Rishikesh Patnakar 
    Abstract: Enterprise Resource Planning (ERP) system - an integrated computer based system used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources is one of such system. ERP plays a vital role in improving the effectiveness and efficiency of a supply chain. An ERP implementation is aimed at achieving operational efficiency by streamlining business processes, and driving up productivity and reducing cost. Planning for ERP systems and their implementations requires an integrated approach to meet the requirements of various functional areas. With a brief overview of ERP implementations, this paper describes some experiences of an ERP implementation named e-Galla at rice mills in the Haryana state of India. The case study reveals some important ERP modules required in MSMEs and its cluster based customization and implementation. Specifically, it describes how the supply chain visibility can be improved by taking advantage of Information technology and system for business innovation. This system was customized and deployed by one of the reputed Non-Profit Company of Dept. of Electronics & IT. The findings from this study can provide the greater understanding of ERP implementation in MSMEs. Researchers, practicing managers and those seeking to implement ERP in MSMEs can also use the findings of the study as a vehicle for improving ERP implementation success in MSME. The scope of the paper is limited to ERP implementation project in MSMEs with reference to rice mill cluster in Kurukshetra region in the Haryana state of India.
    Keywords: Information & Communication Technology (ICT); Enterprise Resource Planning (ERP); Supply Chain Management (SCM); Customer Relationship Management (CRM); Small and Medium Enterprises (MSMEs).

  • Are Socially Responsible Firms Less Engaged in Earnings Management? Evidence from ADX Listed Companies   Order a copy of this article
    by Mohamed Chakib Kolsi, Osama F. Attayah 
    Abstract: Corporate Social Responsibility (CSR) disclosures have gained great attention both in media and academic community. Socially responsible firms are expected to behave ethically in accordance with both stakeholders and legitimacy theories. In this paper, we check if socially responsible firms adopt transparent financial reporting strategy, or opportunistically manipulate accounting figures, although engaged in social activities, in order to mislead potential shareholders. Using a sample of 34 listed companies during five years (2010-2014), our results show a positive relationship between abnormal accruals and the level of CSR disclosures thereby enhancing the opportunistic hypothesis of earnings management but not the transparent financial reporting hypothesis. By contrast, we find no relationship between CSR disclosures and the three real manipulation proxies: Abnormal operating cash-flows, abnormal production costs and abnormal discretionary expenses. These results indicate that CSR disclosures act as additional constraint for real manipulations or can be simply induced by errors in estimating real manipulation proxies. Moreover, there is a positive relationship between CSR disclosures and the extent of income smoothing consistent with the opportunistic perspective of earnings management. Our results remain robust to additional sensitivity checks such as manipulation proxies, CSR measures or the estimation method. Overall, our study shows that opportunistic and transparent financial reporting perspectives are not mutually exclusive since earnings management practice conducted by socially responsible firms may be context-oriented.
    Keywords: Corporate Social Responsibility disclosures; Discretionary accruals; Real manipulations; Income smoothing; Opportunistic vs transparent financial reporting.

  • Supply creates its own demand: the great multi-billion rupee coaching business in India   Order a copy of this article
    by JEHANGIR BHARUCHA 
    Abstract: Educationists believe the Indian education system is unable to keep up with the numbers. So millions of families across India enroll their children for coaching classes. An unrealistically high aspiration, along with the deteriorating quality of the formal education system means that examination-oriented coaching has taken over the lives of most students in India. This primary study highlights that private coaching has clearly poached mainstream education and coaching institutes has become the uber cousin of the formal education system. The conditions of schools and colleges have to improve dramatically and teachers need to take their classroom teaching more seriously. The government needs to enact laws to regulate these coaching classes. But the government would probably continue to unrecognized and unregulated this shadow system as it would otherwise amount to acknowledging the failure of the formal system and the stress it inflicts on students. rn
    Keywords: coaching; tuitions; regulation; academic stress.

  • Developing a Measurement for Strategic Entrepreneurship by Linking its Dimensions to Competitiveness in Knowledge-based Firms   Order a copy of this article
    by Mohamad Javad Naeiji, Seyed Hossein Siadat 
    Abstract: Although there are various definitions of strategic entrepreneurship and there is consensus about its importance, most researchers do not take into account the unique characteristics of this construct. The aim of this study was to develop a strategic entrepreneurship questionnaire and investigate how the dimensions of this measuring tool relate to the competitiveness of knowledge-based firms. The questionnaire was developed in four phases: a literature review, use of existing questionnaires to prepare the initial items, use of focus groups to evaluate the items and evaluation of the validity and reliability of the questionnaire. Factor analysis revealed that five factors, continuous innovation, opportunity-based mindset, proactive behavior, risk-taking and value creation, explained 68.8% of the variance. These dimensions have positive effects on the competitiveness of knowledge-based firms. The findings of this research present a insight into the concept of strategic entrepreneurship and provide a tool for measuring strategic entrepreneurship for researchers and managers of organizations.
    Keywords: Entrepreneurship Management; Strategic Entrepreneurship; Competitiveness; Knowledge-based Firms.

  • The Effect of Knowledge-Based Information Technology Tools on the New Product Development Processes in Software Companies   Order a copy of this article
    by Mohsen Shafiei Nikabadi, Amin Sepehrnia 
    Abstract: Software development is a knowledge intensive process and its success depends on the management of knowledge effectively. Knowledge Management(KM) tools play a critical role in this challenge. The main purpose of the study is to investigate the effect of knowledge-based information technology tools on the new product development processes in software companies. The domain of the research covers knowledge-based software companies. The data of the research were collected by a questionnaire based on five-spectrum Likert from 138 experts who have worked in the field of production, development and establishment and support of software. Findings shown that there is a meaningful correlation between knowledge-based IT tools and the NPD processes in a way that IT tools have significant effect on the implementation and to support phases of the NPD.
    Keywords: Information Technology Tools; New Product Development Processes; Software Development; Knowledge Management; Software Companies.

  • Mindful New Service Conception in Not-for-Profit Organizations: A Study of Sustainable Innovation with Scarce Resources   Order a copy of this article
    by Joseph Rubleske, Michelle Kaarst-Brown 
    Abstract: Service innovation entails developing new services, but new service development can be difficult even with slack resources. While no consensus has been reached on the determinants of new service development (NSD) performance, some research has pointed to the importance of new service conception (NSC) practices. Research into NSC is still immature, though, and what we know about it is grounded in traditional expectations of slack resources. To better understand how new services are conceived under conditions of resource scarcity, we draw from an embedded, interpretive case study of an innovative organization that managed ongoing new service conceptions for more than ten years under conditions of continually reduced resources. Findings show that this organization was able to conceive many successful new services by (1) mindfully identifying new, germane customer needs while engaging with new information sources and (2) keeping in mind unresolved customer needs while trying to identify matching potential solutions, especially external resources. This paper contributes to the NSD literature by advancing a model based on these findings.
    Keywords: not-for-profit; service innovation; new service development; new service conception; scarce resources; mindfulness.

  • Intention to Use the Internet of Micro-Size Enterprises: Evidence from The Biggest Emerging Market in Southeast Asia   Order a copy of this article
    by Harif Amali Rivai, Yudi Fernando 
    Abstract: This study aims to examine the intention to use the internet of micro-size enterprises. A survey was conducted in Indonesia, which is one of the biggest emerging markets in Southeast Asia. The sampling includes micro-size enterprises in West Sumatra province. The data were collected from 285 business owners and managers. Structural Equation Modelling with AMOS version 21 was used for data analysis. The results showed that perceived ease of use, computer self-efficacy, and perceived usefulness as predictors of behavioural intention to use the internet. No significant influence of trust in internet technology on perceived usefulness was found, which impacts micro-size enterprises selling products and services on website. The future study therefore, need to study the effectiveness of mobile applications which are developed by micro-size enterprises as another business alternative on online business.
    Keywords: Micro-size enterprises; perceived usefulness; perceived ease of use; trust; computer self-efficacy; behavioural intention.

  • Evaluation of Individuals Behaviour Patterns towards Cellular Network: An Empirical Study of Pakistan   Order a copy of this article
    by Masoodul Hassan, Zeeshan Iqbal, Maimoona Malik 
    Abstract: In the fast changing technological landscape, telecommunication sector of Pakistan is playing an impressive role in the delivery of services to its more than 139 million annual cellular subscribers. This made Pakistan one of the top 10 information economies. Pakistan Vision-2025 put telecommunications as one of the six technologies giving birth to entire new sectors of economic activity including cellular sector. However, prior research work has provided narrow understanding about the drivers that influence the customers behavioural intention towards cellular network in Pakistan. Therefore, this study aimed to develop and test a parsimonious model of Pakistanis subscribers behavioural intention towards cellular network by enriching the theoretical lenses of TRA, TAM and TPB with other constructs such as perceived cost, perceived expressiveness and network quality. The researchers employed convenient sampling method for data collection by distributing self-administrated questionnaires among the students of various universities located in Pakistan. Furthermore, structural equation modelling Smart-PLS was used to analyse the yielded data. The results showed that perceived ease of use is the major determinant of attitude towards cellular network followed by network quality and perceived usefulness. Moreover, perceived cost is the major determinant of behavioural intention followed by perceived attitude, perceived behavioural control, social influence, and perceived expressiveness. This study empowers the academicians and the policy makers to gain in-depth knowledge of the drivers associated with attitude and intention towards cellular network in Pakistan. However, this research is limited by its scope of data collection, therefore extended data are needed to generalize these findings.
    Keywords: Theory of Reasoned Action; Theory of Planned Behaviour; Technology Acceptance Model; Cellular Network; Telecom Sector; Pakistan.

  • CUSTOMER ENGAGEMENT IN THE HOTEL INDUSTRY: PERCEPTIONS OF HOTEL STAFF AND GUESTS   Order a copy of this article
    by Henna Järvi 
    Abstract: Research has focused on how customer engagement enables firms to involve their customers through offerings and social media and how customers can engage in creating experiences. However, empirical evidence is still lacking on how customer engagement is achieved, especially on how service experience and customer engagement are connected and customer engagements negative outcomes. Hence, this paper studies customer engagement in the hotel context and explores the antecedents and outcomes of customer engagement. We conducted a qualitative study with a hotel chain and drew empirical data from 12 semi-structured interviews and 15 reflective diaries. We propose that customer engagement can be achieved through dialogue, customer engagement strategy, and service experience, the latter playing a significant role in achieving customer engagement. We also highlight the positive and negative outcomes of customer engagement. We contribute to the growing customer engagement literature by offering a holistic understanding of the concept, including antecedents and outcomes.
    Keywords: Customer engagement; Customer disengagement; Service experience; Hotel; Tourism.

  • A Empirical Study on Consumer Attitude and Intention towards Online Shopping   Order a copy of this article
    by Priya Sethuraman, Jayanthi Thanigan 
    Abstract: Keeping in step with global practices, the Indian subcontinent too is witnessing a change in the shopping attitude of the consumers, reflecting a steady shift from traditional brick-and-mortar stores towards online shopping. Factors such as the deeper penetration of the Internet and the easy accessibility of smartphones, supplemented by changing lifestyles, have all triggered a rise in this trend. The study seeks to identify the factors that influence the perceived quality of a website and also analyze the effect of these factors towards consumers online purchase intention in the Indian continent. Further, it tries to establish how factors such as perceived quality, trust, and attitude towards online shopping influence a consumers online purchase intention. The findings of the study reveal that perceived quality helps to win over the trust of the consumers, which then motivates them to make an online purchase, thus inducing a positive online purchase intention.
    Keywords: consumer attitude; intention towards online purchase; purchase intention and online shopping.

  • Entrepreneurship Research in Iran: A Systematic Review of the Empirical Studies   Order a copy of this article
    by Afsaneh Bagheri, Morteza Akbari 
    Abstract: A highly growing body of research has attempted to explore various aspects of entrepreneurship. Yet, there is limited well-organized knowledge on entrepreneurship research interest areas and gaps in the empirical literature specifically in developing countries including Iran. This study aims to categorize the main research interests and identify the specific themes and the gaps in the empirical research on entrepreneurship in Iran using the systematic literature review method. A total of 236 articles on entrepreneurship published in between 1995 to 2012 were identified in 74 national and international academic journals. The findings suggested six main research interest areas of Iranian researches including entrepreneurship education and training, SMEs, organizational and corporate entrepreneurship, entrepreneurs and entrepreneurship process, entrepreneurship development at rural, national and international levels and social entrepreneurship and family businesses. This paper concludes with a systematic summery of the research interests, gaps in the body of literature and directions for future studies.
    Keywords: entrepreneurship research; systematic literature review; Iran.

  • The effects of internal marketing mix on performance in a healthcare context   Order a copy of this article
    by Reza Salehzadeh, Hadi Balouei Jamkhaneh, Shabnam Doosti 
    Abstract: The purpose of this paper is to examine the effect of internal marketing mix on organization performance. Statistical population includes the employees of a community health service delivering dental, community nursing, physiotherapy, psychology, social work and occupational therapy services across some sites in Tehran. For data analysis, 211 completed and usable questionnaires were used. Structural equation modeling (SEM) was applied to test the relationships among the research variables. The findings showed that strategic reward, internal communications, training and development, and leadership have a significant positive effect on performance.
    Keywords: internal marketing; performance; healthcare; strategic reward; internal communications; development; leadership; SEM; Iran.

  • Adoption of lean practices as management innovation. A review and conceptualisation   Order a copy of this article
    by Nicole Belfanti 
    Abstract: An increasing number of manufacturing and service firms considers lean management as a strategy to improve organisational performance. However, lean management adoption is prone to high failure rate. This study develops a conceptual framework examining the adoption of lean management practices, which builds on the review and systematisation of 66 scientific articles on the topic. The definition of the theoretical categories is guided by an analysis of the antecedents of management innovation, of which lean management is a part. The drivers of lean management adoption resemble those of management innovation and refer to five areas: organisation, management, individuals, environment and the attributes of the innovation itself. This study finds that the scholarship has not considered the attributes of innovation as a driver of lean management adoption. The analysis of lean management from this perspective represents an opportunity for future research. Finally, this study offers practitioners a reference model to assess the preconditions of the adoption of a lean transformation.
    Keywords: Lean Management; Lean Production; Management Innovation; Organisational Innovation; Lean Adoption; Lean Implementation; Literature review; Antecedents.

  • Idea Management and Innovation Programs: Practices of Large Companies in the South Region of Brazil   Order a copy of this article
    by Carlos Quandt, Helena Silva, José Frega, Alex Ferraresi 
    Abstract: This article investigates the characteristics of idea management programs and their effectiveness in producing innovation results. The survey comprised 41 large companies in the South region of Brazil. The results show that 70 percent of the companies have programs or systems in place to solicit, encourage, evaluate, implement, and reward new ideas. Structural equation modeling using partial least squares (PLS) estimation indicates that, although structured idea management initiatives have a positive influence on innovation results, they should be supported by elements of company culture, behavior, and processes to help promote learning, absorption, and knowledge sharing, and the consequent development of innovative activities.
    Keywords: Idea management; Innovation; Innovativeness; Knowledge management.

  • Organisational antecedents of innovative firms: a focus on entrepreneurial orientation in South Africa   Order a copy of this article
    by Boris Urban, Abdullah Verachia 
    Abstract: A longstanding literature has theorised corporate entrepreneurship as a multidimensional phenomenon, which incorporates the behaviour and interactions of the individual and organisational factors within organisations. However, adopting a firm level entrepreneurial orientation (EO) is difficult as organisational antecedents are a prerequisite for the type of environment that promotes or inhibits EO. This article is motivated by the dearth of empirical research on understanding EO in an African context. A model is tested in terms of the causal links between organisational antecedents, EO and firm performance. Survey data from South African corporates is collected to test the hypotheses using structural equation modelling. Study findings reveal that the antecedents of management support and rewards and reinforcement significantly influence EO, which in turn has a strong influence on firm performance. The study findings also have contextual relevance when considering the effectiveness of African organizations is severely limited.
    Keywords: entrepreneurial orientation; organisational antecedents; management support; rewards; innovation; risk-taking; proactiveness; South Africa.

  • IMPACT OF MACROECONOMIC INDICATORS ON COMMODITY FUTURES   Order a copy of this article
    by Kirithiga S, Thiyagarajan S, Naresh G 
    Abstract: Globalization policy expanded a nations trade beyond its boundaries leading to imports and exports of goods or services across countries. Large number of economies are frequently divulged to macroeconomic adjustment in response to the commodity price movements. Therefore, when commodities are traded across nations, the factors that affect increased their prices and with it the risk as well (Mahalakshmi, et.al. 2012b). To safeguard the commodity prices from the influence of the macroeconomic indicators that directly affect the price of the commodity market it has to imbibe the macroeconomic information. The commodity futures market serves as a benchmark for determining the commodity prices. Better pricing for commodities can be done only when the commodity market is efficient by transmitting information effectively. Indian commodity market was developed only after the introduction of nationwide exchanges in 2002. Thus, queries may arise on its efficiency regarding its reactions to macroeconomic variables. Hence this paper intends to examine the impact of macroeconomic variables on commodity futures in India.
    Keywords: Commodity Futures; Commodity Price; Macroeconomic Indicators; Wholesale Price Index; Interest rate; Exchange rate.

  • Eco marketing and Innovations in developing sustainable and green environmental standards   Order a copy of this article
    by Soumya Pandey 
    Abstract: Green accounting is a new and evolving concept of accounting consisting of eco marketing with well-defined standards for productionconsisting of wide-ranging eco-friendly products and processes, satisfying environmental friendly standards and norms. The article focuses on the significance of green branding, green processing and environmental standards which stresses on innovations in practices with a view to develop a sound and sustainable environment. The article examines how green consumerism can be linked to green-marketing and the extent that can influence the environment within and outside the business. The scope of involving green marketing and adopting green processes can be linked with ISO . The article also examines how the green processes can be further strengthened through adoption and implementation of environmental performance indicators. Finally, the article studies, at some length, the operational aspect of implementing Environmental management system in production and processing of goods and services.
    Keywords: Eco marketing; green branding; green consumerism; Environmental performance indicators; Environmental management system; ISO 14000.

  • Effect of Innovation on Firm Competitiveness:Case of Manufacturing SMEs in Nairobi County, Kenya.   Order a copy of this article
    by Mary Kiveu, Mary Namusonge, Stephen Muathe 
    Abstract: Innovation is widely acknowledged as one of the key factors in firm competitiveness and has become prominent in SMEs strategies and government policy. However empirical studies linking Innovation to competitiveness are very limited. The aim of this study is to analyse the effect of innovation on firm competitiveness in manufacturing SMEs in Nairobi County, Kenya. Data was collected from a sample of 284 enterprises for the period 2012-2014. Multiple Linear regression was used to analyse the effect of innovation on competitiveness. Findings indicate 97% of the manufacturing SMEs were innovating with majority implementing incremental innovations. Process, Marketing and Organizational innovations had positive significant effect on competitiveness, while product innovation had positive non-significant effect. The study recommends the implementation innovations with high novelty by SMEs to increase their competitiveness.This can be facilitated by SMEs forming linkages and cooperating in innovation with knowledge generating institutions.
    Keywords: Competitiveness; Innovation; Small and Medium Enterprises; Manufacturing; Kenya.

  • Innovativeness, Business Performance and Environmental Uncertainty: A Multivariate Configuration   Order a copy of this article
    by Harpreet Singh Bedi 
    Abstract: This study attempts to explore the contextual nature of Innovativeness Business Performance relationship. Environmental uncertainty is being considered as the contingent variable. The study is descriptive and cross-sectional in nature. It relies upon a purposive sample of 457 North Indian firms. Confirmatory Factor Analysis assesses the psychometric properties of the constructs under investigation. Structure Equation Modeling is used to examine the impact of innovativeness on business performance. Multi-group Moderation Analysis evaluates the role played by environmental uncertainty in Innovativeness Business Performance relationship. This study finds that the pursuit of innovativeness is required for better performance. Results support the contextual nature of Innovativeness Business Performance relationship and reveal that firms operating in a dynamic environment are more likely to be benefitted from the pursuit of innovativeness as compared to firms operating in a stable business environment. The study provides meaningful insights for managerial decision making and also attempts to draw the attention of management personnel towards the pursuit of innovativeness.
    Keywords: Innovativeness; Business Performance; Environmental Uncertainty; Innovativeness –Business Performance relationship.

  • SWARM OPTIMIZED ENERGY HUBNESS CLUSTERING TO DETECT AND RESPOND INTRUSIVE ATTACK VARIANTS IN MANET   Order a copy of this article
    by SANTHOSH BABU A V, MEENAKSHI DEVI P 
    Abstract: A MANET is a continuously self-configuring network contains group of mobile nodes connected without any pre-existing infrastructure. In MANET, the mobile nodes moves arbitrarily and forwards packets to other node within the network. Due to the node mobility, variants attacks are occurred in MANET which reduces the network lifetime. The conventional security method preserves a wired network but it is not effective for detecting the variants intrusive attack in MANET. In order to detect and respond the intrusion attack variants, a Swarm Optimized Energy Hubness clustering (SOEHC) technique is introduced in MANET. The swarm optimization is used for solving the problem of energy efficient routing and by having a number of mobile nodes in network. The mobile nodes are moved in network based on their position and velocity. The fitness of each node is measured based on energy and trust value to detect the intrusion variants in MANET. After that, Hubness clustering is applied to identify the attack variants through the range value of cluster centroid. Finally, intrusion responsive mechanism is performed to make a reaction for attacks through the isolation message distribution. As a result, the SOEHC technique prolong the network lifetime with minimum energy consumption. The simulation is carried out to analyze the performance of proposed SOEHC technique with the parameters such as energy consumption, intrusion detection rate and network lifetime.
    Keywords: MANET; Swarm optimization; hubness clustering; fitness function; energy; trust value; intrusion detection; responsive mechanism.

  • MANAGEMENT OF MUSCULOSKELETAL SHOULDER AND NECK PAIN THROUGH ERGONOMIC INTERVENTION: A PRE-POST DESIGN ANALYSIS IN HAND SCREEN PRINTING INDUSTRY   Order a copy of this article
    by Shankar S, Naveenkumar R, Karthick J 
    Abstract: Hand screen printing process (HSP) is a highly labour intensive work involving repetitive and awkward motion without proper ergonomic tools. The main purpose of this study is to modify the design of the traditionally employed wooden squeegee and evaluate its effect on muscle activity during HSP process. Twenty hand screen printing industry workers participated in the study and printed the design on 30-meter length cloth using both traditional and modified squeegee. Surface electromyography (SEMG) is used to record the muscle activity of sternocleidomastoid (SCM), upper trapezius (bilateral) and infraspinatus (bilateral) muscles during HSP process. One way ANOVA and chi square test is performed using SPSS version 21.0 and the result showed that the data obtained using both traditional and modified squeegee are statistically significant. Introducing modified squeegee in HSP process reduces muscle activity of sternocleidomastoid (SCM), upper trapezius (bilateral) and infraspinatus (bilateral) muscles during HSP process thereby reduces the risk of neck and shoulder injuries.
    Keywords: Hand screen printing; Modified squeegee; work related shoulder pain; surface electromyography.

  • Diving into strange waters: Incumbent adoption of emerging radical technology   Order a copy of this article
    by William Carter, Manjula Salimath 
    Abstract: The timing of incumbent firms adoption of emerging radical technologies has important implications for firms and industries as well as for technological progress. Much is known about factors that lead to successful innovation or adaption to radical technological change, yet little empirical research has examined factors that distinguish between incumbents that choose to be early adopters versus those who do not. From a survey of key informants in firms facing emerging radical technologies, we compare early adopters versus other firms on variables related to learning capacity and technological capabilities. Findings suggest that early adopters possess greater pre-exploitative learning capabilities that enable faster and more effective issue interpretation. Early adopters also perceive greater technological knowledge and commercialization flexibility advantages over rivals that motivate early adoption moves even in the face of extreme uncertainty.
    Keywords: Early adoption of radical technologies; strategic choice; incumbent response to radical technological change; radical technological change; incumbent technological innovation; absorptive capacity; pre-exploitative learning; early-mover advantages; awareness-motivation-capability; commercialization flexibility.

  • Group decision technique for multiple criteria evaluation problems: The preferential difference and rank approach through data envelopment analysis   Order a copy of this article
    by Mongkol Kittiyankajon, Danaipong Chetchotsak, Panutporn Ruangchoengchum 
    Abstract: In a multiple criteria evaluation problem, ranking or selecting the alternatives is usually carried out using analytic hierarchy process (AHP) due to its simplicity and popularity. When applied in a group environment, computation of AHP becomes more difficult and complicated. Although the geometric mean method (GMM) is known to be most common used with AHP for aggregation of judgments of the experts in the group, it may ignore variations among the experts opinions. This paper proposed a group decision technique based on the preferential difference and rank concept. The proposed method used the preferential difference to accommodate strong opinions of the experts in the group while using the DEA/AR exclusion model to give more priority to the alternatives that were put in high ranks more often. The data set used by previous literature, simulated data sets, and the case study of Thailand sugar industry for identification of the SWOT sub factors with their priorities were used to test the effectiveness of the proposed method. In this paper, the group decision techniques by Huang et al. (2009), Angiz et al. (2012), and GMM were used as baseline methods to compare against the proposed method.
    Keywords: Group decision; AHP; DEA; A’WOT.

  • Exploring the determinants of mobile based services diffusion: past determinants, emergent pattern and a proposed framework   Order a copy of this article
    by Abhishek Roy 
    Abstract: Firstly, the purpose of this paper is to identify pivotal attributes that are the key determinants of diffusion of innovation in the context of mobile based government services. Secondly, the paper draws-up the emergent pattern derived from the literature review. Thirdly, a framework is proposed enabling enhanced diffusion of mobile telephone based initiatives for policy decisions. Apart from exploring the key determinants used in mobile adoption, in this study an attempt has been made to investigate theories, variables, frameworks, models and methodologies employed by the researchers in the past. A holistic view of mobile based service diffusion research has emerged. One can use this research in policy making, strategizing and finding the key to user acceptance of technology innovation in the mobile based services diffusion. The research motivation is gaining deeper understanding and knowledge of the diffusion of innovation technologies such as mobile phones, mobile based services diffusion. Building m-governance strategies, implementing innovative ideas, mobile and ICT policy development for the e-governance initiatives are also the key motivating factors.
    Keywords: Keywords: Diffusion of technology; mobile based services diffusion; technology adoption; e-government; m-government; user behavior.

  • Social Media Security and Privacy Protection Concerning Youths. How to be Safe, Secure and Social   Order a copy of this article
    by Ajith Sundaram 
    Abstract: In this paper the concept of privacy and security in social media or social networking will be discussed. Today people have become much reliable on social media to share their personal information and multimedia content with relatives, friends and other online users. Users are not completely aware of who has access to their private information. This study provides insight into the impact of the various risk factors involved in social media like phishing, profile squatting, image tagging, spamming ,cross profiling etc., there by highlighting the best practices one can employ to protect their online privacy. This study will help the readers to understand the privacy and security issues involved in social media which can be taken by both users and social network organizations to help improve security and privacy.
    Keywords: Social Networking; Privacy; Social Media Affinity; Perceived Risks; Communication; Security.

  • Understanding the Process of Organizational Commitment Origination in Managers Based on the Grounded Theory with an Emergent Approach (Case Study: Iran Airports)   Order a copy of this article
    by Masoumeh Aref, Azar Kafashpoor, MohammadReza Ahanchian, GholamReza MalekZadeh 
    Abstract: Today, organizational work has different conditions compared to the past. The present study aimed to identify and describe the different aspects of organizational commitment in the managers of the organizations performing in the aviation industry. An emergent methodology was adopted to explain the grounded theory (GT). Using the theoretical sampling principle, 15 managers selected from airports in Iran were interviewed until achieving data saturation. Analysis of 359 codes showed 85 concepts and six subjects, which led to the advent of the final research model called the organizational commitment in managers of airports". Overall, the study could differentiate the concept of organizational commitment in managers from the findings of all the studies conducted to the present in an attempt to demystify this issue.
    Keywords: Organizational Commitment in Managers; Organizational Commitment; Grounded Theory; Emergent Approach.

  • Sparking Innovation among Alien Minds   Order a copy of this article
    by Ping Lan 
    Abstract: This paper introduces a pragmatic framework for stimulating innovation in people who have little innovation experiencealien minds. It demonstrates that individuals innovation capacity can be activated or enhanced by clarifying misconceptions associated with innovation, and using the framework. The introduced framework has three dimensions which correspond to different leverage in sparking innovative ideas: solution, problem and passion. Each dimension has its own delivery package and training focus. The interaction of the three approaches boosts the stimulant to mass innovation. Mini cases drawn from the application of the framework testify the feasibility for improving innovation among alien minds.
    Keywords: Alien minds; mass innovation; inside-a-box innovation; close-to-a-box innovation; above-a-box innovation.

  • INNOVATION QUALITY: BASIC CONCEPT AND MEASUREMENT MODEL
    by Dian Prihadyanti 
    Abstract: Many indicators related with evaluation and measurement of innovation in firm level either theoretically or empirically have been developed. Nevertheless, these indicators are insufficient to evaluate the whole important innovation aspects comprehensively. This may lead to inappropriate conclusion about how well is innovation in a firm can result. Present indicators are only stress on the input or the output, and tend to evaluate the innovation partially. Therefore, a new indicator needs to be developed. This paper attempts to propose a new basic concept and measurement model of innovation quality as new indicator of innovation in firm level. By elaborating basic concept of quality and innovation, innovation quality can be defined as the summation of evaluation on customers’ satisfaction and firm’s innovativeness. Innovation quality can be measured by quantifying innovation output, outcomes and impact, and satisfaction towards them in a specific time period. The calculation can then be summarized in a quantitative model. The model has potential to be developed and applied in different level, such as sectoral or geographical.
    Keywords: innovation, quality, indicator, customer satisfaction, innovation output, innovation outcome, innovation impact

  • The role of mindfulness in strategic creativity: an empirical investigation   Order a copy of this article
    by Hasan Ali Al-Zu'bi 
    Abstract: The study aims at investigating the impact of mindfulness in strategic creativity by analysing the impact of the mindfulness dimensions from the perspective of the Jordanian telecommunications companies, such as creation of new categories, openness to novelty, and attention to context. To achieve the aims of the study a questionnaire was developed to collect primary data, after it has been distributed to the study sample consisting of 211 employees. The results of the study show that there is a significant statistical impact of mindfulness dimensions in impacting strategic creativity. Based on the results, the study recommends supports self-training and development of to enhance mindfulness and creative energies that will reflect positively on organisation's development.
    Keywords: mindfulness; creativity; strategic creativity; Jordan.
    DOI: 10.1504/IJBIR.2018.10010404
     
  • The innovation orientation influence on architectural marketing capabilities and the impact on innovation performance   Order a copy of this article
    by Tatiane Cristina Pscheidt-Gieseler, Simone Regina Didonet, Ana Maria Machado Toaldo, Tomas Sparano Martins 
    Abstract: This study aims to analyse the influence of innovation orientation on architectural marketing capabilities and the impact on innovation performance. These capabilities are considered through its two dimensions: strategic market planning and marketing strategy implementation capabilities. The research outcomes allow concluding that innovation orientation positively influences innovation performance and both architectural marketing capabilities dimensions. However, the two of them are not related to innovation performance, neither have they mediated the relation between innovation orientation and innovation performance. Therefore, results indicate that marketing capabilities may not contribute to isolate company performance.
    Keywords: architectural marketing capabilities; strategic market planning capability; innovation orientation; innovation performance; marketing strategy implementation capability.
    DOI: 10.1504/IJBIR.2018.10010405
     
  • The relationship between green perceived quality and green purchase intention: a three-path mediation approach using green satisfaction and green trust   Order a copy of this article
    by Mathew Thomas Gil, Jayanth Jacob 
    Abstract: The present study integrates the extended theory of planned behaviour (TPB) model and stimulus-organism-response (S-O-R) framework to test the serial mediation effect of green satisfaction and green trust between green perceived quality and green purchase intention. Data was collected, from professionals in the field of information technology (IT) who use green energy efficient products, using a structured questionnaire. The questionnaire was circulated among 540 members of the target population and 469 usable responses were obtained. The results of partial least square structural equation modelling (PLS-SEM) showed that green satisfaction and green trust serially mediate the relationship between green perceived quality and green purchase intentions. The implications, limitations and scope for future work are discussed in the present paper.
    Keywords: green marketing; green products; green perceived quality; green purchase intention; green satisfaction; green trust; energy efficient products; extended theory of planned behaviour; E-TPB; stimulus-organism-response; S-O-R.
    DOI: 10.1504/IJBIR.2018.10010406
     
  • Perceived quality of mobile cell phones: an initiative to develop local product   Order a copy of this article
    by Hotniar Siringoringo, Heidy Olivia Thaeras 
    Abstract: The objective of the study was to develop mobile cell phones characteristics based on consumer perceived quality. For this purpose, questionnaire was used as a research instrument. Questionnaires were distributed to 390 mobile cell phones consumers and all were valid to be proceeded to data analyses. Quality function deployment was used to analyse the data. Research findings showed that product characteristics to be developed in order to be success in competition in descending order of importance were the application, the capability of processor, hand anthropometry, batteries, image density, shape, keypad size, navigation buttons, internal memory, data packet technology, MP3 facilities, external memory, screen size, structures material, antivirus, warranty, data exchange device, a gap, and the page on short message service. Other factors should be taken into consideration were increasing trading partners (retailing or agent) and outlets, improving labours, and post purchase warranty.
    Keywords: perceived quality; mobile cell phone; quality function deployment; QFD; Indonesian market; house of quality; HOQ; consumer.
    DOI: 10.1504/IJBIR.2018.10010407
     
  • The determinants for sustainability in a low-technology SME textile cluster in an emerging economy   Order a copy of this article
    by Pingali Venugopal, Ritu Malhotra, Balamurugan Annamalai 
    Abstract: The purpose of this paper is to ascertain whether cluster-based strategies for SMEs could result in the enhancement of competitiveness in an environment of a developing nation, with a primary objective of examining the use of a cluster approach as a tool for sustainability - particularly for a low-technology textile cluster. Building on extensive literature dealing with SME clusters and cluster-based strategies, the paper identifies the determinants and variables for SME cluster sustainability in philosophy and policies. The paper builds upon and links together research about collective efficiency in small-industry clusters and literature about entrepreneurial environments, the significance of cluster policy and intermediaries, trust, and the acquisition of technological capabilities in context to low-technology textile clusters of an emerging economy. The paper identifies the different advantages that commonly occur in a typical cluster and then examines the ways in which these advantages may boost competitiveness, resulting in sustainability. Theoretical insight from the literature about clustering, agglomeration advantages, skill, trust, and competitiveness in developing and advanced economies is examined in order to make the assessment. Subsequently, solutions for the future have been proposed by means of a conceptual framework. Generation of hypotheses for further empirical validation are proposed.
    Keywords: small businesses; intermediaries; entrepreneurial culture; low technology cluster; competitiveness; developing economy.
    DOI: 10.1504/IJBIR.2018.10010409
     
  • An empirical test of the select multifactor asset pricing models with GMM   Order a copy of this article
    by Shweta Bajpai, Anil K. Sharma 
    Abstract: This study focuses on the empirical testing of the two multifactor asset pricing models, namely, the Fama-French three-factor and Carhart four-factor models in the Indian capital market. The study builds on the constituent stocks of the Nifty 500 index to have an adequate representation of the Indian market. The study employs the generalised method of moments (GMM) to address the problem of endogeneity, and to have the consistent estimates. The results show that the four-factor model explains the cross-section of expected stock returns better than the three-factor model. However, the momentum factor is not significant for a majority of the periods of the study.
    Keywords: multifactor asset pricing models; generalised method of moments; GMM; Indian capital market; Nifty 500.
    DOI: 10.1504/IJBIR.2018.10010410
     
  • Prevention of water leakage in the shallow well jet pump through the application of total quality function deployment technique   Order a copy of this article
    by K. Sivasamy, C. Arumugam, S.R. Devadasan, R. Murugesh, S. Venkatachalam, V.M.M. Thilak 
    Abstract: Engineers and managers have been adopting quality function deployment (QFD) technique to translate the voice of customers into technical parameters and values for improving the quality of products. During the recent years, certain difficulties of applying QFD in practice have been reported. In order to overcome these difficulties, the researchers have been evolving advanced models of QFD. In the research being reported here, one of such advanced models namely total quality function deployment (TQFD) was applied in a manufacturing company to prevent water leakage in a type of pump called shallow well jet pump. The solutions evolved were implemented by releasing the work instructions in this company. This experience indicated that TQFD is a suitable technique for translating the voice of customers into technical languages in a manufacturing company in which employees possess inadequate expertise to develop House of Quality of QFD technique.
    Keywords: quality function deployment; QFD; house of quality; HoQ; total quality function deployment; TQFD; continuous quality improvement; shallow well jet pump.
    DOI: 10.1504/IJBIR.2018.10010411