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International Journal of Value Chain Management

2009 Vol. 3 No. 4

Special Issue on Innovation in Business Value Chain Management

Guest Editors: Professor Bruce Chien-Ta Ho, Professor Peter A.C. Smith and Professor Jayanthi Ranjan

 

Editorial
PagesTitle and authors
335-345A research framework using SERVQUAL instrument to analyse the quality of services provided by private institutions of higher learning in Malaysia
Arivalan Ramaiyah, Jeya Chandra Malar Jayaprakash, Ahmad Nurulazam Md. Zain
DOI: 10.1504/IJVCM.2009.031764

346-355Service quality in cosmetic industry
P. Pinakapani, M.S.R. Sesha Giri, K. Sruti
DOI: 10.1504/IJVCM.2009.031765

356-373An institutional analysis of Chinese business relationships
Antony Drew, Anton Kriz
DOI: 10.1504/IJVCM.2009.031766

374-385Pricing and cost recovery of urban water supply in Mangalore City Corporation area – a case study
Nagendra Sanoor
DOI: 10.1504/IJVCM.2009.031767

386-400Celebrity endorsement – a competitive tool for brand positioning
G. Muruganantham, S. Kaliyamoorthy
DOI: 10.1504/IJVCM.2009.031768

401-410Techniques, process and enterprise application for e-CRM using data mining
Jayanthi Ranjan, Vishal Bhatnagar
DOI: 10.1504/IJVCM.2009.031769

411-430Financing of small scale enterprises (SSEs): a survey of literature
Sushma Rani Verma, B.S. Bodla
DOI: 10.1504/IJVCM.2009.031770

431-445Business excellence in global corporations through emotionally intelligent leadership
Sanjay Kumar Singh, B.S. Sahay
DOI: 10.1504/IJVCM.2009.031771