A framework for electricity utility service by QFD technique
by Suchismita Satapathy; S.K. Patel; Shiva Shankar Mahapatra; Amitabha Biswas
International Journal of Services Sciences (IJSSCI), Vol. 5, No. 1, 2013

Abstract: The basic function of a modern electric power system is to satisfy the system load and energy requirements at the lowest possible cost, while maintaining an adequate degree of continuity and quality of supply. In addition, utilities are encountering increasing uncertainties in economic, political, societal and environmental constraints. This has resulted in a requirement for more extensive justification of new system facilities and more concentration on service system. A brief review of the typical operation of a utility system will demonstrate what a utility customer might reasonably expect in his electric service to identify and rank the system design requirements to improve services of utility.

Online publication date: Sat, 12-Jul-2014

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