A framework for electricity utility service by QFD technique Online publication date: Sat, 12-Jul-2014
by Suchismita Satapathy; S.K. Patel; Shiva Shankar Mahapatra; Amitabha Biswas
International Journal of Services Sciences (IJSSCI), Vol. 5, No. 1, 2013
Abstract: The basic function of a modern electric power system is to satisfy the system load and energy requirements at the lowest possible cost, while maintaining an adequate degree of continuity and quality of supply. In addition, utilities are encountering increasing uncertainties in economic, political, societal and environmental constraints. This has resulted in a requirement for more extensive justification of new system facilities and more concentration on service system. A brief review of the typical operation of a utility system will demonstrate what a utility customer might reasonably expect in his electric service to identify and rank the system design requirements to improve services of utility.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Sciences (IJSSCI):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com