Application of fuzzy QFD for improving the process sustainability characteristics: a case study
by K.E.K. Vimal; S. Vinodh; K. Jayakrishna
International Journal of Services and Operations Management (IJSOM), Vol. 32, No. 2, 2019

Abstract: The objective of this study is to develop a methodology for enabling sustainability in manufacturing process. Few improvement proposals were identified for improving sustainability characteristics of manufacturing processes. Fuzzy quality function deployment (FQFD) methodology has been used to prioritise the improvement proposals considering the requirements of sustainable process. The study involves two mappings: first between sustainable process requirements and sustainable manufacturing criteria, second between process sustainability criteria and improvements. The practical validity of the study has been ensured with the conduct of case study. DfX, energy modelling and process simulation, effluent management system, hotspot analysis and eco-VSM were the prioritised improvement proposals considering the requirements. The consideration of sustainability requirements and attempt to map with the sustainability practices was not attempted earlier. The current study can be extended to any type of manufacturing process, which shows the comprehensiveness of the proposed method.

Online publication date: Mon, 28-Jan-2019

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