Tata Communications Ltd. - benchmarking training and development practices with leading organisations
by Manosi Chaudhuri; Geetika Dham
International Journal of Business Performance Management (IJBPM), Vol. 14, No. 4, 2013

Abstract: This research aims at understanding the processes followed by the learning and development (L&D) team of Tata Communications Ltd. (TCL) and benchmarking their processes with those used at six other leading organisations. There are two key focus areas of the case: measuring training programme effectiveness and automation of processes. This study examines all the challenges that the L&D team at TCL is facing and offers practical suggestions and recommendations to improve the effectiveness of the processes being used. Primary data was collected for the purpose of benchmarking the processes. It was found that automation of processes, bilingual delivery of trainings, use of a robust training programme evaluation mechanism, etc., would ensure an increase in the popularity of trainings and result in more employees attending training programmes. This, in turn, would cater to the growth of the organisation by reducing errors, opening doors to emerging business opportunities and improving resource utilisation.

Online publication date: Thu, 28-Nov-2013

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Performance Management (IJBPM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com