Title: Tata Communications Ltd. - benchmarking training and development practices with leading organisations

Authors: Manosi Chaudhuri; Geetika Dham

Addresses: Birla Institute of Management Technology, Plot No. 5, Knowledge Park II, Greater Noida, UP-201306, India ' Birla Institute of Management Technology, Plot No. 5, Knowledge Park II, Greater Noida, UP-201306, India

Abstract: This research aims at understanding the processes followed by the learning and development (L&D) team of Tata Communications Ltd. (TCL) and benchmarking their processes with those used at six other leading organisations. There are two key focus areas of the case: measuring training programme effectiveness and automation of processes. This study examines all the challenges that the L&D team at TCL is facing and offers practical suggestions and recommendations to improve the effectiveness of the processes being used. Primary data was collected for the purpose of benchmarking the processes. It was found that automation of processes, bilingual delivery of trainings, use of a robust training programme evaluation mechanism, etc., would ensure an increase in the popularity of trainings and result in more employees attending training programmes. This, in turn, would cater to the growth of the organisation by reducing errors, opening doors to emerging business opportunities and improving resource utilisation.

Keywords: organisational learning; organisational development; training programme evaluation; effectiveness; performance; benchmarking; Tata Communications Ltd; India; process automation; bilingual training delivery.

DOI: 10.1504/IJBPM.2013.056869

International Journal of Business Performance Management, 2013 Vol.14 No.4, pp.404 - 417

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 24 Aug 2013 *

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