Modelling relationship marketing and performance of Nigerian banks
by Olalekan Asikhia
International Journal of Business Innovation and Research (IJBIR), Vol. 6, No. 5, 2012

Abstract: This study determines the effect of relationship marketing on performance of Nigerian banks. This paper presents primary data collected by self-administered questionnaires involving a sample of 472 respondents; 363 bank customers and 109 bank management staffs from the two major cities that house the banks headquarters in Nigeria, i.e. Abuja and Lagos. The data were subjected to correlation, regression and structural equation modelling. This study reveals that relationship marketing has a positive and statistically significant relationship with performance and relationship marketing contributed differently to the variations in the various performance variables. The empirical evidence of this paper affects major aspects of bank management and relevant recommendations are made.

Online publication date: Fri, 12-Dec-2014

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