Employee competency maturity model and its application in global software outsourcing
by Hazim El-Baz, Imran A. Zualkernan
International Journal of Computer Applications in Technology (IJCAT), Vol. 40, No. 3, 2011

Abstract: Global Software Outsourcing (GSO) is a complex process. Success often depends on a host of diverse competencies. This paper presents a model for specifying personnel competencies that adequately capture the competency dimensions of the Job-Focus, Role-Focus, and Person-Focus. In addition, the maturity levels of these competencies in each dimension can be specified at one of five levels. Employee Competency Maturity Model (ECMM) is illustrated by applying it to competency descriptions embedded in SCRUM, DSDM and OpenUP process descriptions. ECMM provides a foundation for management of employee competencies, based on which firms may make strategic outsourcing decisions in the future.

Online publication date: Fri, 18-Mar-2011

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