Title: Employee competency maturity model and its application in global software outsourcing
Authors: Hazim El-Baz, Imran A. Zualkernan
Addresses: American University of Sharjah, College of Engineering, P.O. Box 26666, Sharjah, UAE. ' American University of Sharjah, College of Engineering, P.O. Box 26666, Sharjah, UAE
Abstract: Global Software Outsourcing (GSO) is a complex process. Success often depends on a host of diverse competencies. This paper presents a model for specifying personnel competencies that adequately capture the competency dimensions of the Job-Focus, Role-Focus, and Person-Focus. In addition, the maturity levels of these competencies in each dimension can be specified at one of five levels. Employee Competency Maturity Model (ECMM) is illustrated by applying it to competency descriptions embedded in SCRUM, DSDM and OpenUP process descriptions. ECMM provides a foundation for management of employee competencies, based on which firms may make strategic outsourcing decisions in the future.
Keywords: strategic outsourcing; global software development; employee competencies; competency maturity model.
International Journal of Computer Applications in Technology, 2011 Vol.40 No.3, pp.170 - 180
Published online: 18 Mar 2011 *Full-text access for editors Access for subscribers Purchase this article Comment on this article