Improvement of CSCW software implementation in NPD: the CAM mechanism for a better adoption by users Online publication date: Wed, 02-Mar-2011
by Tomas Restrepo, Natalia Arbelaez, Dominique Millet, Thierry Gidel
International Journal of Learning and Change (IJLC), Vol. 4, No. 4, 2010
Abstract: Cooperation between disseminated actors is a key factor in improving new product development (NPD) performance. In the last years, numerous CSCW software applications have been introduced in the industry to support NPD with a low success rate. This is partly due to the limited insight of the organisational and human factors influencing user motivation during the first stages of CSCW software implementation. This research suggests that users adopt more rapidly those features of CSCW software with whom they are more familiar and that the adoption of other features of the application is reinforced by the various links connecting them with the preferred feature. We propose a CSCW integration protocol called the 'catching module mechanism' (CAMM) which exploits user's inclination towards a particular feature of a CSCW application by training them on that same feature. The CAMM was tested in the NPD context of Saint-Gobain Glass.
Online publication date: Wed, 02-Mar-2011
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Learning and Change (IJLC):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email firstname.lastname@example.org