Development of e-business standards in engineering services
by Rebecca Peterson, June Wei, Jiaqin Yang
International Journal of Services and Standards (IJSS), Vol. 5, No. 3, 2009

Abstract: The purpose of this paper is to develop electronic business standards for engineering services. Specifically, it first developed an electronic customer chain management conceptual model for the engineering services by integrating Information Technology (IT) with the customer-focused business processes in engineering services firms. Second, electronic business standards were developed based on the conceptual model. Third, current IT adoption rates within the engineering services industry were analysed by reviewing e-business applications in six dominant engineering services firms. The results of this research will be beneficial for accelerating IT adoption in the engineering services.

Online publication date: Tue, 22-Sep-2009

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services and Standards (IJSS):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email