Title: Development of e-business standards in engineering services

Authors: Rebecca Peterson, June Wei, Jiaqin Yang

Addresses: Emerald Coast Utilities Authority, 9300 Sturdevant St., Pensacola, FL 32514-0311, USA. ' College of Business, University of West Florida, 11000 University Parkway, Pensacola, FL 32514, USA. ' Georgia College & State University, Milledgeville, GA 31061, USA

Abstract: The purpose of this paper is to develop electronic business standards for engineering services. Specifically, it first developed an electronic customer chain management conceptual model for the engineering services by integrating Information Technology (IT) with the customer-focused business processes in engineering services firms. Second, electronic business standards were developed based on the conceptual model. Third, current IT adoption rates within the engineering services industry were analysed by reviewing e-business applications in six dominant engineering services firms. The results of this research will be beneficial for accelerating IT adoption in the engineering services.

Keywords: e-business standards; engineering services; e-customer chain management; electronic business; information technology; electronic customer chain.

DOI: 10.1504/IJSS.2009.028675

International Journal of Services and Standards, 2009 Vol.5 No.3, pp.236 - 256

Published online: 22 Sep 2009 *

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