Integrating business-process re-engineering with human-resource development for continuous improvement
by Kai Mertins, Peter Heisig, Oliver Krause
International Journal of Technology Management (IJTM), Vol. 14, No. 1, 1997

Abstract: The integration of business-process re-engineering and human-resource development enhances the performance of a company's business processes due to the integration of the process knowledge and empowerment of employees. This integration could serve as a basis for continuous-improvement processes. It also helps to overcome the deficits of business-process re-engineering concerning aspects of the quality of working life. A general framework is outlined. Methods and tools are described. A short case study reports on the first practical results of a participative BPR approach.

Online publication date: Sun, 17-Aug-2003

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