Title: Integrating business-process re-engineering with human-resource development for continuous improvement

Authors: Kai Mertins, Peter Heisig, Oliver Krause

Addresses: Systems Planning Division, Fraunhofer-Institute for Production Systems and Design Technology (IPK-Berlin), Pascalstrasse 8-9, D-10587 Berlin, Germany. Systems Planning Division, Fraunhofer-Institute for Production Systems and Design Technology (IPK-Berlin), Pascalstrasse 8-9, D-10587 Berlin, Germany. Systems Planning Division, Fraunhofer-Institute for Production Systems and Design Technology (IPK-Berlin), Pascalstrasse 8-9, D-10587 Berlin, Germany

Abstract: The integration of business-process re-engineering and human-resource development enhances the performance of a company|s business processes due to the integration of the process knowledge and empowerment of employees. This integration could serve as a basis for continuous-improvement processes. It also helps to overcome the deficits of business-process re-engineering concerning aspects of the quality of working life. A general framework is outlined. Methods and tools are described. A short case study reports on the first practical results of a participative BPR approach.

Keywords: business process re-engineering; human-resources development; empowerment; continuous improvement; training; team-work; case study; change management; kaizen.

DOI: 10.1504/IJTM.1997.001711

International Journal of Technology Management, 1997 Vol.14 No.1, pp.39-49

Available online: 17 Aug 2003 *

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