A study on the role of emotional intelligence on engagement of public sector bank employees
by Neerja Anand; Taranjeet Duggal; Eric Soreng
International Journal of Public Sector Performance Management (IJPSPM), Vol. 14, No. 2, 2024

Abstract: Sustainability in this competitive world today is a daunting task for all employees. To attract and retain a committed and productive employee, is an issue which can be addressed through various reforms in organisations (Noe et al., 2008). The proposed study is an attempt to study the role played by emotional intelligence (EI) on employee engagement (EE) of banking sector employees. For the purpose of the study Wong and Law emotional intelligence scale (WLEIS) was used to measure emotional intelligence and Utrecht Work Engagement Scale (UWES) to measure employee engagement. The data was analysed using AMOS 21 and the analyses yielded a good model fit establishing a positive but insignificant relationship between employee engagement and emotional intelligence.

Online publication date: Fri, 23-Aug-2024

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