A study on the role of emotional intelligence on engagement of public sector bank employees
by Neerja Anand; Taranjeet Duggal; Eric Soreng
International Journal of Public Sector Performance Management (IJPSPM), Vol. 14, No. 2, 2024

Abstract: Sustainability in this competitive world today is a daunting task for all employees. To attract and retain a committed and productive employee, is an issue which can be addressed through various reforms in organisations (Noe et al., 2008). The proposed study is an attempt to study the role played by emotional intelligence (EI) on employee engagement (EE) of banking sector employees. For the purpose of the study Wong and Law emotional intelligence scale (WLEIS) was used to measure emotional intelligence and Utrecht Work Engagement Scale (UWES) to measure employee engagement. The data was analysed using AMOS 21 and the analyses yielded a good model fit establishing a positive but insignificant relationship between employee engagement and emotional intelligence.

Online publication date: Fri, 23-Aug-2024

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Public Sector Performance Management (IJPSPM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com