Using maturity models to identify quality and social factors as determinants of satisfaction and intention to adopt e-Gov in the State of Kuwait Online publication date: Fri, 23-Aug-2024
by Hasan A. Abbas
International Journal of Public Sector Performance Management (IJPSPM), Vol. 14, No. 2, 2024
Abstract: Many studies investigate the intention to use e-Gov, but few examine its satisfaction among citizens and how it is adopted in the Arabian Gulf. Especially, they do not examine the impact of social and cultural factors such as pulling strings. According to several studies, the output from the diverse field of information systems can achieve better results. This study extends the work on e-Gov by using the different applications of the theory of planned behaviour and SERVQUAL to identify the most effective constructs for behavioural intention and satisfaction. This study proposes its own model to measure the effect of both satisfaction and behavioural intention to use e-Gov as dependent variables. Mainly, we test the factor of service quality and the two social factors of subjective norm and wasta to understand which carries the most influential effect on behavioural intention and satisfaction.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Public Sector Performance Management (IJPSPM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook