A case study of the 'Digital Agenda of the City of Vienna': e-participation design and enabling factors
by Bettina Höchtl; Noella Edelmann
Electronic Government, an International Journal (EG), Vol. 18, No. 1, 2022

Abstract: We present a case study on an Austrian e-participation initiative, the Digital Agenda of the City of Vienna, set up in September 2014 and currently still running. The Digital Agenda represents the City of Vienna's digital strategy regarding research, technology and economic development, and acts as the guiding principles for setting priorities, implementing projects and designing new services. This case study shows both the extent to which digital technologies increasingly play a decisive role in urban life and the valuable insights gained by studying such processes in order to support the design of future government-led e-participation initiatives. Using a qualitative approach, this case study focuses on the design of a multi-phasic participation process and the identification of the enabling factors that can be used in new e-participation and co-creation initiatives.

Online publication date: Sat, 11-Dec-2021

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