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Title: A case study of the 'Digital Agenda of the City of Vienna': e-participation design and enabling factors

Authors: Bettina Höchtl; Noella Edelmann

Addresses: Department for e-Governance and Administration, Danube University Krems, Dr.-Karl-Dorrek Strasse 30, 3500 Krems, Austria ' Department for e-Governance and Administration, Danube University Krems, Dr.-Karl-Dorrek Strasse 30, 3500 Krems, Austria

Abstract: We present a case study on an Austrian e-participation initiative, the Digital Agenda of the City of Vienna, set up in September 2014 and currently still running. The Digital Agenda represents the City of Vienna's digital strategy regarding research, technology and economic development, and acts as the guiding principles for setting priorities, implementing projects and designing new services. This case study shows both the extent to which digital technologies increasingly play a decisive role in urban life and the valuable insights gained by studying such processes in order to support the design of future government-led e-participation initiatives. Using a qualitative approach, this case study focuses on the design of a multi-phasic participation process and the identification of the enabling factors that can be used in new e-participation and co-creation initiatives.

Keywords: digital agenda; e-participation; case study; process design; enabling factors.

DOI: 10.1504/EG.2022.10034990

Electronic Government, an International Journal, 2022 Vol.18 No.1, pp.70 - 93

Received: 10 Dec 2019
Accepted: 07 Aug 2020

Published online: 11 Dec 2021 *

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