A case study on performance assessment framework for Agile processes Online publication date: Mon, 04-Jan-2021
by Alan Pooley; Jin Hooi Chan
International Journal of Business Performance Management (IJBPM), Vol. 22, No. 1, 2021
Abstract: This research investigates the implementation of Agile by an SME in the gig economy, focusing on developing an evaluation framework for performance assessment of the deployment of Agile methods. We first conceptualised and proposed a performance framework with both tangible and intangible indicators. Then, we tested the applicability of the proposed framework through an in-depth case study. The findings suggest that the implementation of Agile tools and processes have an impact on the firms' performance monitored with a set of indicators. With the implementation of Agile, the firm's performance was enhanced with an increase in the number of projects won and an increase in turnover - two key tangible indicators. The intangible indicators, engagement and knowledge management, were also improved. Despite this, there are some concerns which firm should address.
Online publication date: Mon, 04-Jan-2021
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Performance Management (IJBPM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email firstname.lastname@example.org