Organisational justice, emotional exhaustion, and turnover intention among Korean IT professionals: moderating roles of job characteristics and social support
by Mijin Noh; Hyeongyu Jang; Beom-Jin Choi
International Journal of Technology Management (IJTM), Vol. 79, No. 3/4, 2019

Abstract: We performed a study to determine the influence that organisational justice has on turnover intention through emotional exhaustion and the moderating roles of job characteristics (job satisfaction and job commitment) and social support (supervisor support and colleagues support) in IT departments of Korean firms. Appropriate measures were developed and tested on 579 respondents who were programmers, systems analysts, and system operators with a cross-sectional questionnaire survey. The results showed that procedure justice, interaction justice, and distribution justice of organisational justice have negative impacts on employees' emotional exhaustion in IT departments. Emotional exhaustion has a significant effect on turnover intention. The moderating effects of job satisfaction and colleague support in the relationship between emotional exhaustion and turnover intention are significant at the level of 0.05. Thus, managers should focus on enhancing organisational justice to reduce turnover intention while improving job satisfaction, job commitment and social support.

Online publication date: Thu, 09-May-2019

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Technology Management (IJTM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com