Title: Organisational justice, emotional exhaustion, and turnover intention among Korean IT professionals: moderating roles of job characteristics and social support

Authors: Mijin Noh; Hyeongyu Jang; Beom-Jin Choi

Addresses: School of Business Administration, Keimyung University, 1095, Dalgubeol-daero, Dalseo-Gu, Daegu, 42601, South Korea ' School of Business Administration, Gyeongsang National University, 501, Jinjudae-ro, Jinju, 660-701, South Korea ' College of Business Administration, California State University Sacramento, 6000 J Street, Sacramento, CA 95819, USA

Abstract: We performed a study to determine the influence that organisational justice has on turnover intention through emotional exhaustion and the moderating roles of job characteristics (job satisfaction and job commitment) and social support (supervisor support and colleagues support) in IT departments of Korean firms. Appropriate measures were developed and tested on 579 respondents who were programmers, systems analysts, and system operators with a cross-sectional questionnaire survey. The results showed that procedure justice, interaction justice, and distribution justice of organisational justice have negative impacts on employees' emotional exhaustion in IT departments. Emotional exhaustion has a significant effect on turnover intention. The moderating effects of job satisfaction and colleague support in the relationship between emotional exhaustion and turnover intention are significant at the level of 0.05. Thus, managers should focus on enhancing organisational justice to reduce turnover intention while improving job satisfaction, job commitment and social support.

Keywords: emotional exhaustion; job characteristics; organisational justice; social support; turnover intention.

DOI: 10.1504/IJTM.2019.099607

International Journal of Technology Management, 2019 Vol.79 No.3/4, pp.322 - 344

Available online: 09 May 2019 *

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