Predicting e-commerce adoption in small hotel: the role of technology-organisation-environment framework
by N. Nurhadi; Margo Purnomo
International Journal of Business Information Systems (IJBIS), Vol. 29, No. 3, 2018

Abstract: This study aims at explaining the determinants of e-commerce adoption at firm level based on the technology-organisation-environment framework. The population of this explanatory research included small hotels in Bali Indonesia which had implemented e-commerce system for at least a year. The result of the analysis showed that the four variables (relative advantage, organisational readiness, management commitment and external pressure) had a significant effect to the adoption of e-commerce system, whereas statistically, the effect of the compatibility was not significant. Future researchers are expected to take more than one respondent as the informants in each of the selected hotel as the unit of the analysis. The result of this study proposed a practical implication suggesting that hotels need to consider the aspects of financial, technology, and human resources as an organisational readiness in implementing an e-commerce system.

Online publication date: Thu, 27-Sep-2018

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