Digital group storytelling in knowledge management: lessons learned in online tutoring
by Maria Teresa A. Gouvêa; Flavia Maria Santoro; Claudia Cappelli
International Journal of Web Engineering and Technology (IJWET), Vol. 12, No. 4, 2017

Abstract: Storytelling is an important tool to register lessons learned whose usage has increased in organisations and education. Organisations tend to produce knowledge from work experience, as well as from daily activities or special projects. However, such knowledge is hardly ever documented or shared due to the formalism imposed by companies, or to the lack of time and resources to help people making explicit their tacit knowledge. Thus, all that tacit knowledge is likely to be lost with time. Group storytelling is a technique to support externalisation of tacit knowledge through the collaborative construction of stories. This paper presents an exploratory case study with tutors of an online course. The results showed that it is possible to capture the lessons learned through this technique with the aid of computer systems.

Online publication date: Thu, 25-Jan-2018

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