Digital group storytelling in knowledge management: lessons learned in online tutoring
by Maria Teresa A. Gouvêa; Flavia Maria Santoro; Claudia Cappelli
International Journal of Web Engineering and Technology (IJWET), Vol. 12, No. 4, 2017

Abstract: Storytelling is an important tool to register lessons learned whose usage has increased in organisations and education. Organisations tend to produce knowledge from work experience, as well as from daily activities or special projects. However, such knowledge is hardly ever documented or shared due to the formalism imposed by companies, or to the lack of time and resources to help people making explicit their tacit knowledge. Thus, all that tacit knowledge is likely to be lost with time. Group storytelling is a technique to support externalisation of tacit knowledge through the collaborative construction of stories. This paper presents an exploratory case study with tutors of an online course. The results showed that it is possible to capture the lessons learned through this technique with the aid of computer systems.

Online publication date: Thu, 25-Jan-2018

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Web Engineering and Technology (IJWET):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email