Title: Digital group storytelling in knowledge management: lessons learned in online tutoring

Authors: Maria Teresa A. Gouvêa; Flavia Maria Santoro; Claudia Cappelli

Addresses: Departamento de Informática Aplicada, UNIRIO, Rio de Janeiro, Brazil ' Departamento de Informática Aplicada, UNIRIO, Rio de Janeiro, Brazil ' Departamento de Informática Aplicada, UNIRIO, Rio de Janeiro, Brazil

Abstract: Storytelling is an important tool to register lessons learned whose usage has increased in organisations and education. Organisations tend to produce knowledge from work experience, as well as from daily activities or special projects. However, such knowledge is hardly ever documented or shared due to the formalism imposed by companies, or to the lack of time and resources to help people making explicit their tacit knowledge. Thus, all that tacit knowledge is likely to be lost with time. Group storytelling is a technique to support externalisation of tacit knowledge through the collaborative construction of stories. This paper presents an exploratory case study with tutors of an online course. The results showed that it is possible to capture the lessons learned through this technique with the aid of computer systems.

Keywords: group storytelling; collaborative storytelling; digital storytelling; storytelling systems; storytelling tools; knowledge management; lessons learned; online tutoring; distance education.

DOI: 10.1504/IJWET.2017.089697

International Journal of Web Engineering and Technology, 2017 Vol.12 No.4, pp.351 - 372

Available online: 25 Jan 2018 *

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