How to understand and define stress in an operational risk context
by Riana Steen
International Journal of Business Continuity and Risk Management (IJBCRM), Vol. 7, No. 4, 2017

Abstract: This paper aims to provide new insights on the understanding of stress and using this concept in operational risk management. We identify three main lines of definitions of stress: situations having the potential for disruption, the consequences of being exposed to various threats, and the interaction between condition and response to pressures. Based on grounded theory as a methodology and from discussion and linking stress to the concept of uncertainty, this work suggests a new definition of stress as a "two-dimensional combination of threat and coping capability associated with uncertainty". Stress is formalised as (Th, Cc, U), where Th represents the threat (or amount of pressure), Cc represents coping capability, and U represents uncertainty about the magnitude of the threat and existing capabilities of coping with it. The present paper introduces three interrelated strands of operational risk: sense making, decision making, and performance. Using many examples related to operational risk in banking, this study demonstrates how different components of the proposed definition of stress may influence exposure to operational risk in each of its strands.

Online publication date: Tue, 09-Jan-2018

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Continuity and Risk Management (IJBCRM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com