Authors: Riana Steen
Addresses: BI Norwegian Business School, Hesbygaten 5, 4014 Stavanger, Norway
Abstract: This paper aims to provide new insights on the understanding of stress and using this concept in operational risk management. We identify three main lines of definitions of stress: situations having the potential for disruption, the consequences of being exposed to various threats, and the interaction between condition and response to pressures. Based on grounded theory as a methodology and from discussion and linking stress to the concept of uncertainty, this work suggests a new definition of stress as a "two-dimensional combination of threat and coping capability associated with uncertainty". Stress is formalised as (Th, Cc, U), where Th represents the threat (or amount of pressure), Cc represents coping capability, and U represents uncertainty about the magnitude of the threat and existing capabilities of coping with it. The present paper introduces three interrelated strands of operational risk: sense making, decision making, and performance. Using many examples related to operational risk in banking, this study demonstrates how different components of the proposed definition of stress may influence exposure to operational risk in each of its strands.
Keywords: stress; operational risk; uncertainty; coping capability.
International Journal of Business Continuity and Risk Management, 2017 Vol.7 No.4, pp.318 - 336
Received: 01 Jun 2017
Accepted: 19 Sep 2017
Published online: 03 Jan 2018 *