Organisational improvement: one hospital's experience of implementing TQM
by Uche Nwabueze
International Journal of Business Performance Management (IJBPM), Vol. 17, No. 4, 2016

Abstract: The implementation of total quality management (TQM) in the British National Health Service (NHS) has become an anachronism. Most NHS managers are not interested in TQM as a strategy for improving organisational performance and patient care because of the general belief among NHS managers that TQM fails to tackle the critical needs of organisations in trouble, particularly on issues such as improving organisational performance, efficiency and effectiveness. The paper, however, through the use of a single case study, can confirm contrary to the views of NHS managers, that the concept and philosophy of TQM is indeed an effective approach in achieving organisational performance improvement when a systems approach to implementation is adopted. Furthermore, the paper suggests that the most successful and sustainable approach to the implementation of TQM in healthcare is the systems management approach that aligns structure, systems and outcomes.

Online publication date: Mon, 26-Sep-2016

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Performance Management (IJBPM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email