Enhancing the use of e-learning systems in the public sector: a behavioural intention perspective
by Shin-Yuan Hung; Charlie C. Chen; Ralph Keng-Jung Yeh; Li-Chia Huang
Electronic Government, an International Journal (EG), Vol. 12, No. 1, 2016

Abstract: Using electronic learning (e-learning) can enhance a civil servant's proficiency in performing quality service to civilians. However, civil servants tend to be passive adopters of innovative technology. Increasing the intention of them to adopt e-learning has the potential of improving the quality of civil services. This study proposes a research model based on the Decomposed Theory of Planned Behaviour. 416 responses were collected from four counties of Taiwan. The analysis results indicate that attitude and behavioural control have a positive effect on a civil servant's behavioural intention of adopting e-learning. However, the subjective norm has a negative effect on behavioural intention. Usefulness, compatibility, and ease of use have a positive effect on attitude. Interpersonal influence and external influence have a positive effect on the subjective norm. Self-efficacy and professional core competency have a positive effect on behavioural control. Academic and practical implications are drawn from these findings.

Online publication date: Tue, 19-Jan-2016

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