Title: Enhancing the use of e-learning systems in the public sector: a behavioural intention perspective

Authors: Shin-Yuan Hung; Charlie C. Chen; Ralph Keng-Jung Yeh; Li-Chia Huang

Addresses: Department of Information Management, National Chung Cheng University, Min-Hsiung, Chia-Yi, 621, Taiwan ' Department of Computer Information Systems and Supply Chain Management, Appalachian State University, Boone, North Carolina, 28608, USA ' Department of Information Management, National Chung Cheng University, Min-Hsiung, Chia-Yi, 621, Taiwan ' Institute of Information Management, National Chung Cheng University, Min-Hsiung, Chia-Yi, 621, Taiwan

Abstract: Using electronic learning (e-learning) can enhance a civil servant's proficiency in performing quality service to civilians. However, civil servants tend to be passive adopters of innovative technology. Increasing the intention of them to adopt e-learning has the potential of improving the quality of civil services. This study proposes a research model based on the Decomposed Theory of Planned Behaviour. 416 responses were collected from four counties of Taiwan. The analysis results indicate that attitude and behavioural control have a positive effect on a civil servant's behavioural intention of adopting e-learning. However, the subjective norm has a negative effect on behavioural intention. Usefulness, compatibility, and ease of use have a positive effect on attitude. Interpersonal influence and external influence have a positive effect on the subjective norm. Self-efficacy and professional core competency have a positive effect on behavioural control. Academic and practical implications are drawn from these findings.

Keywords: civil servants; e-learning; e-government; DTPB; decomposed TPB; theory of planned behaviour; technology adoption; electronic learning; public sector; behavioural intention; online learning; electronic government; service quality; civil service; Taiwan; attitude; behavioural control; usefulness; compatibility; ease of use; interpersonal influence; external influence; subjective norm; self-efficacy; professional core competency.

DOI: 10.1504/EG.2016.074237

Electronic Government, an International Journal, 2016 Vol.12 No.1, pp.1 - 26

Received: 12 Mar 2014
Accepted: 21 Mar 2015

Published online: 19 Jan 2016 *

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