Critical success factors: mapping and examining in process management context
by Kamran Rezaie; Bakhtiar Ostadi; Sahar Tadayoun
International Journal of Productivity and Quality Management (IJPQM), Vol. 10, No. 2, 2012

Abstract: This study establishes and examines critical success factors (CSFs) that affect the readiness and successful implementation of process management (PM). This research uses an empirical study and review methodology to extract CSFs of PM implementation. Preliminary CSFs were established from reviewing the literature and studying various reports about implementation of PM in organisations. The 13 preliminary CSFs and their sub-factors were refined and validated through interviews with PM executives and experts. In this way, this study presented 13 CSFs and 64 sub-factors with their influence (importance) on the success of PM initiatives and implementation. Additionally, these CSFs and their sub-factors are ranked according to the importance of them on PM implementation and also to the value of creating each before, during and after PM efforts. Finally, the refined CSFs and sub-factors formed the basis of self-assessment framework that can be used by firms to analyse their readiness to implement PM in their organisations.

Online publication date: Fri, 31-Oct-2014

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Productivity and Quality Management (IJPQM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email