Authors: Kamran Rezaie; Bakhtiar Ostadi; Sahar Tadayoun
Addresses: Department of Industrial Engineering, College of Engineering, University of Tehran, Tehran, Iran ' Department of Industrial Engineering, College of Engineering, Tarbiat Modares University, Tehran, Iran ' Department of Industrial Engineering, College of Engineering, University of Tehran, Tehran, Iran
Abstract: This study establishes and examines critical success factors (CSFs) that affect the readiness and successful implementation of process management (PM). This research uses an empirical study and review methodology to extract CSFs of PM implementation. Preliminary CSFs were established from reviewing the literature and studying various reports about implementation of PM in organisations. The 13 preliminary CSFs and their sub-factors were refined and validated through interviews with PM executives and experts. In this way, this study presented 13 CSFs and 64 sub-factors with their influence (importance) on the success of PM initiatives and implementation. Additionally, these CSFs and their sub-factors are ranked according to the importance of them on PM implementation and also to the value of creating each before, during and after PM efforts. Finally, the refined CSFs and sub-factors formed the basis of self-assessment framework that can be used by firms to analyse their readiness to implement PM in their organisations.
Keywords: process management; CSFs; critical success factors; assessment framework; case study; implementation readiness.
International Journal of Productivity and Quality Management, 2012 Vol.10 No.2, pp.164 - 206
Received: 08 May 2021
Accepted: 12 May 2021
Published online: 25 Jul 2012 *