How the arrow of feedback links the theories of organisational change: a multi-method use of action research
by M.R. Kumar, P. Ranjan
International Journal of Learning and Change (IJLC), Vol. 4, No. 4, 2010

Abstract: This paper shows the implementation of '5S' – a Japanese concept of housekeeping – through action research methodology. The organisational issue it tackles is the cultural inhibition among the Indian population against cleaning. It uses soft systems methodology (SSM), action science and Schein's idea of clinical enquiry to bring about an enduring change against this inhibition. On a theoretical level, this paper develops a model which integrates these three approaches to organisational change. It argues that it is possible to integrate these approaches based on the nature of feedback loop which can be termed as hard, soft, emanicipatory, and therapeutic churning.

Online publication date: Wed, 02-Mar-2011

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