How to measure a process in the cardiac invasive procedures?: The frame of reference for a hospital unit
by Ville Tuomi, Timo Keistinen, Kari Korpilahti, Marjo-Riitta Himanen
International Journal of Business Excellence (IJBEX), Vol. 3, No. 3, 2010

Abstract: The aim of this research is to consider how to measure the process of the invasive procedures in the heart unit of Vaasa Central Hospital. This research question could be divided into the following sub questions: what is the aim or the aims of the measurement and what should we measure and in what way? The main result of the study was a new frame of reference for process measurement for the heart unit. There were five groups of measures which were developed: quality, time, efficiency, utilisation rate and effectiveness. It is strongly suggested that in the future the research should aim at finding out how to measure processes which cross the borders of hospital units and also the borders of other service providers in a process. This research was a single case study which means that the results of the study can be generalised only partially.

Online publication date: Wed, 02-Jun-2010

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Excellence (IJBEX):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email