PANDA: a virtual breeding environment for SMEs in the ERP/CRM industry using a service oriented approach Online publication date: Wed, 31-Mar-2010
by Ioannis Ignatiadis, Stamatia-Ann Katriou, Adamantios Koumpis, Dimitrios Tektonidis
World Review of Science, Technology and Sustainable Development (WRSTSD), Vol. 7, No. 1/2, 2010
Abstract: PANDA is a European Union co-funded Information Society Technologies project examining innovative aspects of e-collaboration in the European enterprise resource planning/customer relationship management (ERP/CRM) industry of small and medium enterprises (SMEs). One outcome of PANDA is an advanced business-to-business (B2B) web-platform, dedicated to serving as a virtual breeding environment (VBE) for the ERP/CRM industry. PANDA introduces a system with a service-oriented architecture (SOA) approach, which includes request-based virtual organisations (RBVOs), i.e., flexible clusters reflecting international ERP/CRM value chains, comprised of ERP/CRM vendors, their national representatives, dealers and consultants. RBVOs are facilitated by a community of intelligent agents. The paper discusses the objectives of PANDA, illustrates its main concepts, briefly outlines the operations and explains the architecture of PANDA's system.
Online publication date: Wed, 31-Mar-2010
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