Understanding the relationship between supply chain management maturity dimensions: findings from a case study in a truck manufacturing company
by Jeanfrank T.D. Sartori; Guilherme F. Frederico
International Journal of Business Excellence (IJBEX), Vol. 20, No. 3, 2020

Abstract: Research on supply chain management (SCM) has gained pre-eminence since 1990s as a result of its potential to generate opportunities to accrue value to the companies, and to compete advantageously. It is of the essence to comprehend the dimensions regarding the maturity and performance of SCM as well as the perception of the interrelations among them. This research renders findings from theoretical framework application in a global truck manufacturing company. The methodology adopted was a case study with the aim of identifying the characteristics of each maturity dimension and classifying the SCM level of maturity in this operation. Findings demonstrate that evidence of the cause-effect relations among dimensions is compatible with the projections of the theoretical framework. Moreover, it also provided strong indication that the intervening effects of business process is present and expected in the model. To sum up, it lays the foundations for specific issues that may come to the spotlight in future research.

Online publication date: Fri, 03-Apr-2020

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