Calls for papers


International Journal of Services and Standards
International Journal of Services and Standards


Special Issue on: "The Role of Quality in Services and Standards"

Guest Editor:
Victor R. Prybutok, University of North Texas, USA

This special issue aims to publish papers that provide greater insights into services, operations, quality management, decision making and performance improvement in a broad range of organisations and industries. It solicits conceptual or empirical papers that pursue either theory building or theory testing related to demonstrating that quality is critical to maintaining high-quality service delivery and quality standards.

Papers based on empirical methodologies (e.g. case research, survey research, etc.), simulation, modelling or literature review and theory that fulfil the mission of the journal are encouraged. The issue also welcomes interdisciplinary papers that support the same mission.

Quality is an essential component of establishing and maintaining effective services and standards. The increase in demand for performance improvement is the result of evolving technology. The challenge today is to deliver services with efficiency and effectiveness in a cost-effective manner, while meeting organisational financial and philosophical objectives.

The intent of this call is to disseminate research that is relevant to practitioners and that identifies ways to improve operations, management and quality service delivery.

Subject Coverage
Suitable topics include, but are not limited to, the following:

  • Improvements in quality and services related to healthcare delivery
  • Maximising revenues via improved compliance with standards
  • Quality improvement in organisational settings
  • Measurement of quality
  • Tools for effective managerial decision making in operations
  • Organisational culture and quality improvement
  • Use of technology to improve service delivery

Notes for Prospective Authors

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. (N.B. Conference papers may only be submitted if the paper has been completely re-written and if appropriate written permissions have been obtained from any copyright holders of the original paper).

All papers are refereed through a peer review process.

All papers must be submitted online. To submit a paper, please read our Submitting articles page.

Important Dates

Manuscripts due by: 30 December, 2013

Notification to authors: 12 January, 2014

Final versions due by: 30 January, 2014