Calls for papers


International Journal of Services, Economics and Management
International Journal of Services, Economics and Management


Special Issue on: "Developing Online Services in Asia"

Guest Editors:
Dr. David Edwards, University of Nottingham, China
Prof. Felix T. S. Chan, Hong Kong Polytechnic University, Hong Kong

Developing online services is now stated as a priority in many service sectors of the global economy, both public sector and private (or increasingly a hybrid of both). For example, in the UK, Martha Lane Fox, the UK Digital Champion, published the report, Directgov 2010 and Beyond: Revolution Not Evolution , calling for a step change in the pace of change for digital service development. The call for greater momentum for change received widespread support but also signals that change in Western internet service (e-government) developments may have stalled to an evolutionary pace.

The vision is for online services to be the default solution for people needing services, making it easier for users to access the information and outcomes they want. However, delivering this vision in any context is a complex undertaking involving the configuration of social and technical elements on development trajectories in which outcomes can be difficult to determine.

Moving to the Asian context, strong economic growth, affluence and the need for information suggest that the Internet should be rapidly developing in Asia. In the last decade, for example, China was reported to have become the largest internet and the biggest mobile phone market in the world, with 59.1 million internet users and 200 million mobile phone users (Wong et al., 2004).

This special issue aims to share knowledge of Internet service developments in Asia. We are especially interested in covering online service developments in Asia in a broad range of sectors by providing an international forum for researchers and industry contributors to share their experience and knowledge through multidisciplinary perspectives. We welcome contributions from research in all methodologies and service sectors including, but not restricted to, government, education, media, tourism, cultural industries and banking. Studies can be focused at any level of development from micro to macro research (individual, organisational, sectoral or national contexts).

Subject Coverage
Suitable topics include but are not limited to:

  • Service digital transformations (moving a service online)
  • Online service innovations and strategies
  • Online service design methodologies and patterns
  • Online service sustainability and quality
  • Technology adoption studies
  • User studies (expectations, satisfaction, usability, etc.)
  • Macro/Sectoral policy analysis

Notes for Prospective Authors

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. (N.B. Conference papers may only be submitted if the paper was not originally copyrighted and if it has been completely re-written).

All papers are refereed through a peer review process. A guide for authors, sample copies and other relevant information for submitting papers are available on the Author Guidelines page.

Important Dates

Manuscript due: 31 December, 2012

Notification of acceptance: 1 March, 2013

Revised paper due: 1 May, 2013

Final notification: 1 June, 2013

Submission of final revised paper: 1 July, 2013