Chapter 2: Product/Service Development

Title: PLM in service business

Author(s): Antti Saaksvuori

Address: Talent Partners Ltd., P.O. Box 48, 02150 Espoo, Finland

Reference: International Conference on Product Lifecycle Management 2010 pp. 101 - 103

Abstract/Summary: Service efficiency and quality can be increased dramatically through re-thinking the service and making it more ‘product’ like. In this development work the traditional and proven methods of the manufacturing business can be good benchmarks. Re-thinking the service ‘product’ means building carefully defined, modular, configurable and easily repeatable service products, i.e., productizing and modularizing services further, making them more product like or ‘tangible’. In order to start utilizing the possibilities brought by the information technology and automation, a standard definition of a service-product is needed. This can be directly adapted from the manufacturing business.

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