Chapter 2: Product/Service Development

Title: An instrumented process to support user-centred design

Author(s): Cédric Masclet, Frédéric Noël, Guillaume Thomann, François Villeneuve

Address: Grenoble-INP/UJF-Grenoble 1/CNRS, G-SCOP UMR5272 Grenoble, F-38031, France | Grenoble-INP/UJF-Grenoble 1/CNRS, G-SCOP UMR5272 Grenoble, F-38031, France | Grenoble-INP/UJF-Grenoble 1/CNRS, G-SCOP UMR5272 Grenoble, F-38031, France | Grenoble-INP/UJF-Grenoble 1/CNRS, G-SCOP UMR5272 Grenoble, F-38031, France

Reference: International Conference on Product Lifecycle Management 2010 pp. 90 - 100

Abstract/Summary: The process of product development usually starts by the definition of requirements. Designers translate the initial requirements into function then into technical solutions. To integrate final users into this process is a complex task especially when non technical criteria are used to define the process (ergonomics, sensitive feelings, etc.). In this paper, a process is proposed to organise and to structure this integrated process which will be referred as a user-centred design process. The activities of this integrated process are formalised by the definition of the expected activities and corresponding information flows. An experimental environment is proposed to analyse usage of product by a representative end-user and to improve the collaboration between end-user and designer. This process has been applied to design innovative surgery tools. This scenario is used to demonstrate the efficiency of the proposed process.

Order a copy of this article