Forthcoming articles

Journal for Global Business Advancement

Journal for Global Business Advancement (JGBA)

These articles have been peer-reviewed and accepted for publication but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.

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J. for Global Business Advancement (65 papers in press)

Regular Issues

  • Integration of competency model into human resource systems: its impact on organisation performance and human resource function
    by Asim Talukdar 

  • In search of success factor for a sustainable macro entrepreneurship and enterprise education policy: evidence from the European Union
    by Syeda-Masooda Mukhtar, Jim Redman 

  • International joint venture marketing performance in China: a resource-based approach
    by Craig C. Julian, Junqian Xu 

  • Total quality management and its effect on SMEs performance
    by Muslim Amin 

  • Analysing the relationship between advertising and sales promotion with brand equity
    by Haim Hilman Abdullah, Jalal Hanaysha 

  • Financial Cost Benefit Analysis of high school education in Hewl
    by Tara Ahmed H. Chawsheen 

  • A review of Saudisation and the Niataqat programme to indiginise the labour market in Saudi Arabia
    by Muhammad Asad Sadi 

  • Jordanian banks perception of customer relationship management: a TAM-based investigation   Order a copy of this article
    by Muneer Abbad, Ghazi Alkhatib, Kholoud Al Qeisi, Faten Jaber 
    Abstract: The main objective of this research is to investigate Jordanian banks' perception and acceptance of Customer Relationship Management (CRM) based on a technology acceptance model (TAM). The investigation was conducted in two steps. First, five external variables were added to the TAM framework, namely subjective norms, computer experience, training, self-efficacy, and top management support. In the second step, the developed model was validated using the following statistical techniques: Kaiser-Meyer-Olkin Measure of Sampling Adequacy, Bartlett's Test of Sphericity, Rotated Component Matrix, and regression and correlation analysis. Furthermore, respondents demographics were correlated to the variables using chi-square testing to explore any possible relationships among them. The analysis demonstrated that all factors are related except subjective norm, which was found to be not aligned with the other external factors. Evidence from the questionnaires revealed that Jordanian banks do not use a CRM system. This led to the development of several recommendations to encourage banks to adopt a CRM system. Further research will involve modifying the model according the findings for this study and explore extension of the current research on TAM and advanced statistical techniques such as SEM.
    Keywords: customer relationship management; technology acceptance model; Jordanian banks.

  • Audit procedures, auditors experience and responsibility for fraud detection: a Javanese culture perspective   Order a copy of this article
    by Anis Chariri, Ratna Siti Nuraisya 
    Abstract: This study examines the relationship of audit procedures and auditors experience and auditors responsibility for fraud detection, and specifically to examine whether Javanese culture plays moderating roles in the relationship. We conduct empirical tests using data from auditors─working at eight public accounting firms located in Semarang, Indonesia─who responded to our survey. Results indicate that audit procedures positively influence auditors responsibility for fraud detection. Auditors experience also positively affects auditors responsibility for fraud detection. More importantly, this study showed that Javanese culture negatively moderates the influence of audit procedures and auditors experience on their responsibilities for fraud detection. This study contributes to accounting/auditing literature on the importance of considering culture, especially local culture when we study any issues related to auditing and frauds.
    Keywords: audit procedure; auditor experience; auditor responsibility; fraud detection; Javanese culture.

  • The persistence of tax avoidance and its effect on the persistence of earnings   Order a copy of this article
    by Achmad Hizazi, Sylvia Veronica Siregar, Dwi Martani, Vera Diyanti 
    Abstract: This paper suggests a new measure for gauging one aspect of tax avoidance, using a time series perspective. The paper investigates the effect of the new measure of tax avoidance on earning persistence, the latter functioning as a measure of earning quality, using the same time perspective. The paper argues that tax avoidance has a persistent attribute, and that this attribute has a negative slope. We also predict that tax avoidance is negatively related to earning persistence. We derive an empirical measure for the persistence of tax avoidance by using the present value revision of coefficients from firm-specific auto-regressions of effective tax rates. We subsequently illustrate that tax avoidance is persistent, and that this persistence has a negative trend. Finally, we show that our measure of persistence of tax avoidance is negatively related to earning persistence.
    Keywords: tax avoidance; persistence of tax avoidance; earning persistence; Southeast Asia.

  • The Toda-Yamamoto causality test for government expenditure and economic growth: a case study in Indonesia   Order a copy of this article
    by Sigit Harjanto, Setyo Tri Wahyudi 
    Abstract: This research aims to find out the causality between economic growth and government expenditure. Using Toda-Yamamoto causality test, we found unidirectional causality between economic growth and government expenditure, in which government expenditure affects economic growth, which is in accordance with Wagners law. In terms of expenditure by function, we found a relationship that supports the Keynesian approach between economic growth and government expenditure by economic function. However, there is no causality between the other functions of government expenditure and economic growth.
    Keywords: economic growth; government expenditure; Toda-Yamamoto causality test.

  • National culture and CSR reporting: a cross-country analysis   Order a copy of this article
    by Khalil Nimer, Ahmed Yamen, Ahmed Bani-Mustafa, Sameer Al Barghouthi 
    Abstract: This study examines the effect of national culture on Corporate Social Responsibility (CSR) reporting at the country level. In this paper, we aim at enhancing our understanding of what influences the level of CSR disclosure in different countries by focusing on the impact of national culture variables in general and by using the degree of countrys financial freedom and the level of IFRS adoption as control variables. Based on published data for 30 countries and by employing the GLOBE study model that considers nine cultural dimensions, the results indicate that human orientation, assertiveness and performance orientation have significant impact on the level of CSR disclosure. In addition, a countrys financial freedom reveals significant effect as a control variable, whereas the level of IFRS adoption did not affect the level of CSR disclosure. This study provides insight into the CSR literature by documenting that cultural variables would influence the degree of disclosure in general and CSR disclosure in particular and by adding two new variables to the model, namely the financial freedom and the level of IFRS adoption.
    Keywords: corporate social responsibility; national culture; reporting; country-based analysis.

  • Antecedents and Consequences of Customer Loyalty in Qatar   Order a copy of this article
    by Shahid Bhuian, Maha Al Balushi, Irfan Butt 
    Abstract: Drawing insights from the customer value-based theory, this study hypothesises and examines the relationships in the antecedents-customer loyalty-consequences process in a unique context, Qatar. Five divergent and salient antecedents and two important outcomes are incorporated in a single comprehensive study. The antecedents are innovation (a novel one), service quality, trust, satisfaction and switching cost, while the consequences are word-of-mouth communication and repeat purchase. An analysis of a sample of mobile internet subscribers reveals that the five antecedents impact customer loyalty, which, in turn, influences the two outcomes. The study extends customer loyalty theory to a region marked by unique Islamic values and beliefs. Also, the study suggests that in addition to paying attention to a number of traditional drivers of customer loyalty simultaneously, marketers seeking to build and sustain customer loyalty in the Gulf region should also focus on innovation. Implications are discussed.
    Keywords: customer loyalty; innovation; service quality; trust; word-of-mouth communication; Qatar; Gulf Cooperation Council region.

  • Understanding undervalued vs. non-undervalued stocks from the firm characteristics perspective   Order a copy of this article
    by Irene Wei Kiong Ting, Noor Azlinna Azizan, Premjit Singh, Qian Long Kweh 
    Abstract: The purpose of this study is to examine the determinants of undervalued stocks performances from the perspective of firm characteristics compared with non-undervalued stocks for the period of 20062015 (10 years). Results indicate that firm size has a significant effect only on the performance of undervalued stocks. Tangibility is insignificant for both undervalued and non-undervalued stocks. In addition, leverage and firm age have significant negative effects on the performance of both undervalued and non-undervalued stocks, whereas risk has a negative significant impact only on the performance of undervalued stocks. This analysis shows that operating cash flow has a positive significant impact on the performance of both undervalued and non-undervalued stocks. With its findings, this paper aims to further enlighten investors about undervalued stocks and identify firm characteristics that can boost the performance of such stocks. Future studies should use other firm characteristics to measure performance or compare undervalued stocks with other types of stock.
    Keywords: stock performance; firm characteristics; undervalued stocks; non-undervalued stocks; Malaysia.

  • The traits of success according to those who made it: a survey of successful entrepreneurs in Northeastern Thailand.   Order a copy of this article
    by Amornwan Rangkoon, Winai Wongsurawat, Barbara Igel 
    Abstract: One of the most common questions business students have is what characteristics successful business people should possess. This study interviewed 200 successful entrepreneurs in Northeastern Thailand, between 2010-11 to find their common vital characteristics. Atlas.ti software, a frequency-weighted average scores (FWA), Pareto method, and a Venn diagram were used to determine important characteristics based on five categories. Results reveal three characteristics with high FWA scores at the intersection, namely joy of developing, integrity, and striving. These three characteristics are a common vital personality of all business characteristics (male or female, age, education, length of time in business and type of business). A triangulation approach was employed with a further two groups (75 each) between 2012-13 and 2014-15, respectively, to validate the findings. The findings demonstrated the same three characteristics as outstanding personality traits of successful entrepreneurs in the region.
    Keywords: characteristics of entrepreneurs; successful entrepreneurs; in-depth interview; integrity; joy of developing; striving; Thailand.

  • Understanding consumerism within Western and Muslim-based societies: Twitter Usage of Saudi and American consumers   Order a copy of this article
    by Othman Althawadi, John Fraedrich, Allam Abu Farha 
    Abstract: Consumerism was defined and studied as protection and active participation in negative business issues that directly affect the consumer. The consumerism model is based on the theory of planned behaviour (TPB) using social media (Twitter) to determine any significant differences between two divergent cultures and economies: Saudi Arabia and the USA. Our results suggest a partial fit to the model. The equivalent significant findings for both samples are as follows: (1) Consumers with negative perceptions of government regulatory practices have a more positive attitude towards consumerism; (2) There is a positive relationship between attitude, intention, and behaviour and consumerism; (3) Both countries have a positive subjective norm, intention, and behavior for consumerism; (4) There is a positive relationship between perceived behavioral control and consumerist behaviour. Our findings found that Saudi consumers have a higher level of intent to engage in consumerism behaviour via Twitter than American consumers. Finally, Saudi consumers have a negative perception of government regulatory practices that can be attributed to its restricted civil society relative to the USA.
    Keywords: consumerism; consumer movement; Saudi Arabia; consumerism behaviors; Twitter; consumer protection.

  • The impact of organisational culture on performance   Order a copy of this article
    by Maya Shayya 
    Abstract: Organisational culture is shaping the performance of the Lebanese bureaucracy. Performance is shaped by the culture of the organisations work unit. A questionnaire was applied to the undergraduate educational public sector to examine unit differences in performance. The results of this study show that organisational culture does play a role in shaping performance levels at the diverse units of the public sectors education, but that its role is muted. These findings suggest that other factors, including broader societal culture, are also at work. In addition to its practical dimension, the study also tests a major US theory of organisational motivation in the Lebanese context. Cross-cultural differences do influence performance, and results suggest that modifications be made to the Western theories, before they are transferred to the Middle East.
    Keywords: waste; performance; organisational culture; public sector; professionalism; innovation; job satisfaction; public concern.

  • Corporate governance, a solution to the problem of family business sustainability   Order a copy of this article
    by Ahmad Jannoun 
    Abstract: This study analyses the effect of family businesses practices of corporate governance on their respective survival and sustainability. The study groups the major components and constructs impacting the family business lifecycle, and the role of the key elements of corporate governance in this respect, namely accountability, leadership, system, and transparency, on the family business 'sustainability DNA'.
    Keywords: leadership; accountability; transparency; system sustainability; DBA; family business.

  • Strategic management: the case of Saudi non-profits   Order a copy of this article
    by Mohammed Aboramadan 
    Abstract: The aim of this research is to examine strategic management in Saudi non-profits. This research investigates the level of application of strategic management in Saudi non-profits, the challenges they face while they implement strategy, and whether a link between strategic management and non-profits' performance exists. Online questionnaires were used to collect data from 296 managers of Saudi non-profits. The study found that the application of strategy implementation and evaluation tools in Saudi non-profits is limited. Satisfying donors requirements is the main driver for non-profits to engage in a strategic management process. Lack of time and financial resources are the main strategy implementation challenges in Saudi non-profits. The study also found positive correlations between strategic management and nonprofits performance. None of the strategic management practices was significant in predicting financial transparency and partnership. Saudi non-profits need to invest in strategic management and pay attention to their strategy implementation and evaluation tools.
    Keywords: fundraising; Saudi non-profits; strategic management; performance; projects.

  • Sustaining corporate performance through the happy worker influence   Order a copy of this article
    by Stefane Kabene, Said Baadel 
    Abstract: Happy workers tend to be more productive, so it would be beneficial for managers to understand what factors tend to predict happiness to assess where the most potentially productive worker pools are located around the world. The current study aims to examine the relationship between multiple factors and happiness. Twelve countries have been selected and data relating to nine different factors of each country have been used to determine the sum impact. All variable factors have been statistically correlated to happiness to predict the factor(s) that could be linked strongly with happiness. An intensive statistical analysis has been used to evaluate the significance of these relations. This study suggests that most of the variables that have been used in the study are significantly correlated with happiness. While some factors may be distant from being a standard for evaluating happiness, other factors showed a strong relationship with happiness. Our paper shows that the Hofstede, cultural, and diversity variables are not effective in determining a countrys happiness index, while the happiness without carbon footprint factor is a more accurate measure of personal happiness.
    Keywords: corporate performance; cultural differences; life expectancy; happiness index; happiness index without carbon footprint; peace index.

  • Political connections, opaque financial reports and stock price synchronicity   Order a copy of this article
    by Lukas Purwoto, Eduardus Tandelilin, Mamduh Hanafi 
    Abstract: From the perspective of corporate governance, stock price synchronicity can be understood as a lack of disclosure. This study investigates the effect of political connections, government majority ownership, and the opacity of financial statements on the stock price synchronicity of public companies in Indonesia. Our analysis shows that political connections and government ownership increase stock price synchronicity. Synchronicity is also positively affected by the opacity of financial statements. Furthermore, when the opacity of financial statements increases, the influence of political connections and government ownership on stock price synchronicity tends to increase. These results imply that political ties impede disclosure of firm-specific information, and poor quality of financial statement exacerbates this impediment.
    Keywords: stock price synchronicity; firm-specific information; political connections; government ownership; the opacity of financial statements.

  • Reproduction of social class hierarchy and cultural capital effects: what does it mean for children from weaker sections?   Order a copy of this article
    by Ashu Kapur 
    Abstract: In the last two decades, the Indian educational sphere has undergone enormous changes. With the advent of a neo-liberalised urban order across the globe, the Indian educational system has witnessed profound structural and processual transformations. Drawing on India as a social unit of a case study, this article reflects upon the cleavages underlying the Indian education system marked by stratification and hierarchisation. Existing research on the relationship between education and social stratification has underscored a host of organisational, institutional, and psychosocial mechanisms concerned by market logic. It is through these mechanisms that contemporary pedagogy perpetuates the inequitable distribution of educational credentials as well as economic and social rewards that accompany them. The aim of the paper is to discuss the different ways in which cultural capital, which treats 'culture as a resource' to be capitalised for attaining advantageous positions within the formal institutional setting such as schools, matters. Cultural capital theory posits that, when children from low social class backgrounds navigate their way through schooling, it gives birth to a cultural continuity/discontinuity hypothesis. Cultural capital theory in educational institutions enjoys great currency as it displays 'the rules of the game' as to how institutions function within the nexus of power and knowledge. The dominant interpretation of cultural capital theory coalesces with the central premise that schools invariably promote the cultural capital of the dominant class allied with highbrow culture, and in this process, it seemingly fulfills the capitalist agenda in commodifying education. The present paper is based on a case study in an urban social set-up of Delhi, the capital of India, using an ethnographic methodological approach to collect data by undertaking prolonged and persistent observations of school and classroom; conducting semi-structured interviews with the principal, parents, and teachers, and gathering narratives from children. Sociological explanations are given of the social class-cultural processes and practices prevalent inside the private school setting, which can be considered typical of other suitable alternatives. How education has become an island of exclusion with privileges for only a small minority and deprivation for those belonging to economically weaker sections, lends a unique understanding on the power of dominant order. Findings reveal the divergent discourses that are evident in private schools, which tend to maintain their highbrow social class cultural character by adopting different mechanisms. The impacts such market-inclined culture have on the lives of disadvantaged children reinforces the schools hidden agenda of schooling as that of reproducing social class hierarchy by way of naturalising cultural capital effects. The purpose of this paper is to refine the cultural continuity/discontinuity hypothesis by examining the different ways in which private schools meet or do not meet the universal vision of equality and social justice.
    Keywords: cultural capital; social class; school culture; privatisation; equality and inclusion.

  • Individual differences and turnover intentions: perspectives from the Indian IT industry   Order a copy of this article
    by Shivinder Nijjer, Sahil Raj, Dana-Nicoleta Lascu, Viput Ongsakul 
    Abstract: The world's largest IT outsourcing destination, India, accounting for 67% of the $130 billion market, is currently experiencing high employee turnover, between 13% and 15% yearly (PTI, 2018; Dasgupta, 2017). In response to the need for predictive models that provide insights on who is going to leave the firm (Elkjaer and Filmer, 2015), the present study examines turnover not from an organisational perspective, but, rather, by identifying individual differences that predict turnover, assessing variations in job attitudes which lead to turnover. The study is based on the Theory of Planned Behaviour (TPB) (Ajzen, 1991) and Theory of Individual Differences (TID) leading to job attitudes (Cooper, 2010; Judge and Kammeyer-Mueller, 2012). TPB suggests that attitudes towards behaviour (turnover), combined with the perceived self-efficacy to conduct the behaviour, will convert into behavioural intention; and, when the individual perceives volitional control, the intention will convert into actual performance of the behaviour (Ajzen, 1991). In this study, we use turnover intention to predict turnover in the Indian IT industry (Tett and Meyer, 1993; Steel and Ovalle, 1984; Jaros, 1997). Following from TPB and the Judge et al. (2012) study, we posit that job attitude (job satisfaction and perceived person-organisation fit, in this study) leads to turnover intention. The individual differences we use are self-esteem, personality and resilience, which impact attitude, which, in turn, influences intention and may result in turnover behaviour (Motowildo et al.,1997; Judge and Bono, 2001).
    Keywords: theory of planned behaviour; individual differences; IT industry; turnover; self-esteem; personality; resilience; job satisfaction; person-organisation fit.

  • Policy synthesis for sustainable trade: a panel data gravity model approach of India with European Union and ASEAN countries   Order a copy of this article
    by Shikha Singh 
    Abstract: More than 26 years of economic and trade reforms have helped the Indian economy to increase trade volumes. This paper reviews Indias free trade agreements (FTAs) with the Association of Southeast Asian Nations (ASEAN) countries and its proposed FTA with the European Union (EU). Annual data for Indias exports, imports, and trade volume with EU and ASEAN countries is employed to study the gravity model. Variables studied include distance, population, FTA (dummy variable), and gross domestic product of EU and ASEAN countries for a period of 19 years from 1996 to 2014. The panel ordinary least squares regression method is applied to analyse the relationship between different variables. With the available dataset, experiments signify the gravity model for India with EU and ASEAN countries. Different factors are found with respect to both the blocs, and the results are as per the synthesis in this theory.
    Keywords: international trade; free trade area; Association of Southeast Asian Nations; European Union; India; gravity model.

  • Tour guides as a supportive tool for the experiential image of Jordans destination: a French tourists perspective   Order a copy of this article
    by Maher Alshamaileh, Mohammad Abuhjeeleh, Hamzah Elrehail 
    Abstract: Tour guides as representatives for any destination play a vital role in supporting destinations' experiential image (EI), and they could be a successful service recovery tool for improving EI. The purpose of this paper is to assess the experiential image of Jordan as a destination and how this destination is perceived by the French tourists, as well as the role played by tour guides as a supporting tool for the image of destinations. A structured questionnaire was distributed to the French tourists after theyd spent a few days in Jordan. The main findings of this paper revealed that both hypotheses received empirical support. This study highlights the importance of tour guides in destination EI studies. Implications and future venues discussed.
    Keywords: destination image; service recovery; tour guides; experiential image.

  • Do company size and strategy matter in the choice of partial or full acquisitions?   Order a copy of this article
    by Kashif Ahmed, Ralf Bebenroth 
    Abstract: This paper is aimed at relating size and strategy of cross-border acquirers to their acquisition behaviour by investigating the choices made by acquirers to take over their targets partially or fully. We divided a sample of Japanese cross-border acquirers into firms with consistent or flexible strategies. Based on various arguments from strategy literature and international business literature, we hypothesised and empirically validated that there was an interaction effect between the size and strategy of the acquirer vis-
    Keywords: strategy; strategic consistency; strategic flexibility; partial acquisitions; full acquisitions; M&A; acquirer size; Japan.

  • From traditional banking to technology-enabled banking services in India: a study of bank customers perceptive   Order a copy of this article
    by Liaqat Ali, Simran Jit Kaur 
    Abstract: Technology has made a tremendous contribution in the banking industry in terms of increased market share of banks, and easy and quick accessibility of banking services to customers. The present study concentrates on understanding customers overall perspective about technology-enabled banking services (TEBS). The survey was conducted among 337 users of TEBS selected from public and private sector banks in the states of Punjab, Haryana and Union Territory of Chandigarh. Data collection was done through a self-administered questionnaire. The study revealed three significant factors measuring the consumers perception of TEBS in India namely: perceived ease of use, convenience and accessibility, and prior experience of technology through factor analysis. Further, the ANOVA technique was employed to analyse the association between the identified factor of customers perception and demographic variables. The results of this study highlight that age and internet availability have a significant association with all the factors, but gender appears to have no impact on customers perception. The study provides customer perspective on TEBS and assists practitioners to improve the accessibility of the services.
    Keywords: banking services; bank customers; perception; banking technology; India.

  • Effect of earnings smoothness on the Indian IT industry   Order a copy of this article
    by Shikhil Munjal, Gurcharan Singh 
    Abstract: The aim of this study is to empirically examine the impact of earnings smoothness on the IT industry of India. India is one of the promising markets in the world and an empirical examination is needed to justify the institutional and accounting structures of the country. Earning quality can be measured by different indicators such as accrual quality, smoothness, persistence, predictability, etc. To measure the performance of National Stock Exchange (NSE)-listed IT companies of India, the study used earning smoothness as an indicator of earnings quality. The time period of the study is 20132017 and the sample used for the study is listed IT companies. The results found that earning smoothness does not affect the companys operational performance and market performance significantly. These results are consistent with the study conducted by Yandiatri (2013) and Ririk (2011) and are on contrary with the study done by Mahmod et al., (2009).
    Keywords: earning quality; smoothness; National Stock Exchange; return on asset; Tobin’s Q.

  • Efficiency in higher education: a contextual framework and relevant issues based on a literature review   Order a copy of this article
    by Sarbjeet Kaur 
    Abstract: This paper aims to provide an overview of the literature regarding the efficiency of higher education institutions. This paper presents a scheme that identifies the gaps in the literature and proposes future research directions. It also summarises and reviews previously reported useful resources, such as inputs and outputs, as well as other important related variables, such as methodology in the field of efficiency in higher education institutions. Furthermore, it analyses papers that reported efficiency of universities employing data envelopment analysis methodology. Various studies from developed countries have reported efficiency in higher education institutions. However, there is a dearth of studies regarding the effectiveness of higher education organizations in developing countries. This paper presents a literature review evaluating one of the themes found in the literature. A systematic review of the literature on efficiency identified 68 important journal articles in ABDC-indexed journals. Selected papers mainly focused on research and teaching efficiency. This paper presents an inclusive literature review and analysis of efficiency in higher education institutions. It might be a supportive source for researchers and academicians who ought to understand the importance of efficiency in higher education organizations and conduct further research. It also provides important information regarding the key indicators of input and output for researchers. This paper concludes with some realistic guidelines and direction for potential researchers in the field of higher education.
    Keywords: efficiency; inputs; outputs; DEA; funnel.

  • The determinants of export behaviour: a study of food processing industry in India   Order a copy of this article
    by G.R. Navyashree, Savita Bhat 
    Abstract: The study examines the factors that determine the export behaviour of food processing firms operating in India based on data from the Centre for Monitoring Indian Economy (CMIE) Prowess Database for 20112016. It examines the effect of three technological variables on the export behaviour of firms: information and communication technology (ICT) investment, in-house research and development (R&D), and the import of embodied technologies. Further, it tries to understand if the technological activities of affiliated firms have any effect on their export performance. Using the Heckman two-step sample selection analysis, it reveals that technology investments are important determinants for the export behaviour of firms. Other control variables such as firm size, firm age, and the capitallabour ratio were also found to be important in determining the export behaviour of food processing firms. The study gives policy suggestions for improving the global competitiveness of firms in this industry.
    Keywords: exports; ICT; food processing; RBV; Heckman; sample selection; affiliation; technological activities; developing country; India.

  • Complaint handling and service recovery factors in relation to customer satisfaction: a study of e-commerce   Order a copy of this article
    by Parveen Kumari 
    Abstract: E-commerce is an electronic method of providing a cheaper and wide distribution supply chain for a product. In the modern era, e-commerce is an important method of purchasing and selling of services through the internet. The present study aims to examine the factors affecting customer satisfaction with respect to complaint handling and service recovery in e-commerce. Snowball sampling technique was used to collect data through a structured questionnaire from 235 respondents from North India having a 6-month exposure to e-commerce and who had registered a complaint regarding service recovery. The final sample size of 211 respondents was considered for data analysis, with an accurate response of 82%. Factor analysis indicated that the complaint handling procedure, complaint solution policy, compensation policy, and the guarantee of the quality of service are the most important factors that affect customer satisfaction. In addition, it was also observed that response time after filing complaints and website FAQ system plays a supportive role in complaint handling and service recovery.
    Keywords: service recovery; satisfaction; complaint handling; compensation policy; electronic commerce.

  • Assessing the impact of psychological commitment to team on Indian Premier League attendees cognitive, affective and behavioural outcomes   Order a copy of this article
    by Jaskirat Rai, Apar Singh 
    Abstract: The study involved two teams, Kings Eleven Punjab (KXIP) and Royal Challenger Bangalore (RCB), of the Indian Premier League (IPL), with their two sponsors (HTC and Kingfisher and Gionee and Kingfisher). Structural equation modelling has been used to measure the impact of attendees' psychological commitment to team on their cognitive (product knowledge), affective (attitude toward sponsor) and behavioural (purchase intention) outcomes, as well as the impact of each outcome on the others. The study found a positive impact of attendees' team commitment on their cognitive (product knowledge) and affective (attitude toward the sponsor brand) outcomes, but a negative correlation with their behaviour (purchase intention) outcomes for both the teams and their sponsors. The study also found a positive association between the attendees' product knowledge, attitude toward sponsor brands and their purchase intentions. After examining actual sponsors, this study provides useful insights for managers that can influence the outcomes of attendees' using sports sponsorship.
    Keywords: psychological commitment to team; product knowledge; attitude toward sponsor; purchase intention; sports sponsorship; structural equation modelling.

  • Factors affecting turnover intention of logisticians: empirical evidence from Pakistan   Order a copy of this article
    by Sehrish Huma, Tooba Javaid, Sehar Ishtiaque 
    Abstract: This research is conducted to analyse the factors that affect turnover intention of logistics worker in an organisation. This paper is based on a comprehensive literature review that consists of 160 filled questionnaire from logistics companies. The relationships among one dependent variable, i.e. turnover intention, and independent variables, namely interpersonal relationship, salary level and job satisfaction, are analysed using SPSS software. A result of the reliability test indicated that the items of all variables and collected responses are reliable. Factor analysis result also confirm the grouping of adopted questioner. Results of regression analysis indicates a significant negative relationship between salary level and job satisfaction with turnover intention. However, there is one surprising difference, which is that interpersonal relationship showed a significant but positive relationship with turnover intention. The novelty of this paper is for logistics companies where there is no literature available regarding turnover intention of logisticians.
    Keywords: logisticians; interpersonal relationship; salary level; job satisfaction; turnover intention; logistics companies.

  • Cultural intelligence: research field analysis through VOSviewer and CiteSpace software   Order a copy of this article
    by Carlos Henrique Da Silva Mesquita, Cintia Loos Pinto, Ricardo Teixeira Veiga 
    Abstract: The purpose of this article is to elucidate the studies related to cultural intelligence, aiming to highlight a new and promising theme that unites several areas, mainly management, through a bibliometric analysis. The research focuses on a time period between 1998 and 2018 and includes 356 articles published on the Web of Science. The software CiteSpace and VOSviewer were used to develop the analyses. The results pointed out a significant increase in publications in this context recently, mainly from 2015, 2017 being the year with the highest number of publications. Alfred Presbitero is highlighted as a significant researcher, and the country with the greatest number of researchers is the United States. The most important article cited in the bibliographic references of other articles was Ang, S., et al. (2007).
    Keywords: cultural intelligence; bibliometric analysis; CiteSpace; VOSviewer; Web of Science.

  • A comparative assessment of firms creative climate across selected Gulf countries (Oman, Qatar and Saudi Arabia)   Order a copy of this article
    by Mohamed Zain, Norizan Kassim, Golam Mostafa Khan, Abdullah Al Shukaili 
    Abstract: Our study has examined internal climates of firms in three Gulf Cooperation Council (GCC) countries Oman, Qatar, and Saudi Arabia -- using Ekvall et. als (1983) validated instrument called Creative Climate Questionnaires (CCQ). Our study has found that there were significant differences in the levels of creativity and innovativeness across firms in three countries. Qatari and Omani firms have enjoyed internal climates that could be considered as 'innovative' whereas Saudi firms have experienced internal climates that could be considered as 'non-innovative'. With the exception of the challenge dimension, Saudi firms need to work on nine of the ten CCQ dimensions, if they are to enhance their level of creativity and innovativeness. Interestingly, only in the conflict dimension has our study found that all the firms in the three countries need to work on in order to enhance their creativity and innovativeness. Some practical implications of the finding are suggested.
    Keywords: creativity and innovation; creative climate assessment; creative climate questionnaire; internal climate; Oman; Qatar; Saudi Arabia.

  • Impact of foreign direct investment on economic growth: a case study from the United Arab Emirates   Order a copy of this article
    by Mohammed Naim Chaker, Ariba Sabah, Fares Al-Homsi 
    Abstract: The paper evaluates the causal relationship between FDI (foreign direct investment) and the economic growth of the United Arab Emirates. The study covers variables of FDI, labour force, capital formation, export and GDP for a period from 1985 to 2017 on a monthly basis. As a base for the analyses, ADF test for unit root, cointegration analysis, and Granger causality have been employed. The results indicate that all the variables were non-stationary at the level and became stationary at first difference. The cointegration analysis revealed that there is a bivariate cointegration between capital formation, FDI, GDP, and labour, whereas the cointegration relation also exists between export and labour along with FDI and GDP, FDI-labour. The results of the long relationship are validated with the Granger causality test, which showed there was unidirectional causality between capital and FDI, GDP and labour, along with causality between export and labour. The paper is significant as it is the first of its kind with proof from empirical findings, as it covers UAE for the given period.
    Keywords: foreign direct investment; labour force; capital formation; export; gross domestic product; unit root test; cointegration analysis; Granger causality test; United Arab Emirates.

  • Jordan banks perception of customer relationship management: a TAM-based investigation   Order a copy of this article
    by Muneer Abbad, Ghazi Alkhatib, Kholoud Al Qeisi, Faten Jaber 
    Abstract: The main objective of this study is to empirically analyse customer relationship management adoption by the banking sector based on the technology acceptance model. Five external variables are added to the original technology acceptance model framework, namely user training, computer anxiety, self-efficacy, top management support, and technical support. The model generated 13 hypotheses related to the links between the external factors and the original internal factors of perceived usefulness, perceived ease of use, and behavioural intention to use. The developed model was tested using a two-step approach of structural equation modelling: estimating measurement and structural models. Seven hypotheses were accepted based on the confirmed model. Respondents are mainly young educated married males. Overall, the analysis revealed the importance of some factors in the study. Perceived usefulness has the highest impact on the behavioural intention, and all other factors, including the perceived ease of use could affect the intention to use through the perceived usefulness.
    Keywords: CRM; customer relationship management; TAM; technology acceptance model; Jordanian banks.

  • Market orientation of Islamic banks in the UAE: an empirical examination   Order a copy of this article
    by Syed Aziz Anwar 
    Abstract: Market orientation of Islamic banks is an area of optimal managerial relevance that has not been subjected to a rigorous examination in the literature. Because market orientation addresses how organisations adapt or should adapt to their environment to stay competitive, Islamic banks cannot afford to neglect market-oriented strategies to improve performance. Therefore, this paper makes a modest attempt to examine market orientation of Islamic banks operating in the robust international banking sector of the UAE. This kind of research exercise is anchored in an extensive review of the market orientation literature, pooling together previously disparate strands of knowledge. Empirical evidence is presented and managerial implications are also discussed.
    Keywords: market orientation construct; empirical evidence; UAE; Islamic bank managers.

  • The macro and micro factors in effectiveness of innovation implementation in Saudi Arabia   Order a copy of this article
    by Elaf Basri, Salem AlGhamdi, Azhar Kazmi 
    Abstract: This study is the first that seeks to investigate empirically a comprehensive, robust framework to uncover the macro and micro factors of innovation implementation effectiveness in Saudi Arabia by validating two current best-practice models. Data gathered from 140 organisations confirmed that the original model was valid across various innovation types and levels of innovation. Moreover, the study enhanced the original model by extending its micro spectrum through exploring the impact of personal innovativeness, social influence and image on implementation effectiveness. While recent research highlighted the importance of such micro-factors that is often neglected in holistic evaluations of implementation effectiveness, our results found a positive, albeit modest, relationship. In addition, our study was able to also demonstrate the lack of strong moderation effect in the hypothesised correlation between innovation types and financial resources. Implications of our findings and enhancement to the original model are discussed.
    Keywords: innovation management; implementation of innovation; innovation effectiveness; Saudi Arabia.

  • Responsiveness: Integrative Exploration and Theory Extension   Order a copy of this article
    by Deepika Sharma 
    Abstract: Responsiveness, as a subject area, has gained the attention of numerous researchers during the last few decades. The subject area has been discussed mostly at the manufacturing and supply chain levels. However, with the emergence of customer centricity, the focus of the subject area has shifted towards the retail chain. This article aims to explore the present theories epistemologically from prior research conducted in the area. Furthermore, its purpose is to identify the theories (T), characteristics (C), context (C), and methodologies (M) used in the domain since its inception to advance the science and practice of the marketing discipline. A comprehensive dataset with 633 articles from 1969 to 2020 has been created and analysed for the study. Moreover, the authors have proposed significant propositions on the basis of the findings of the study for future empirical tests and theory inventiveness.
    Keywords: bibliometrics; consumer behaviour; performance; responsiveness; supply chain.

  • Critical factors influencing higher education demand in India: an interpretive review   Order a copy of this article
    by Jan e Alam 
    Abstract: Indias higher education system is vast, diverse, complex, and experiencing growing demand which is influenced by multifarious factors. This study identifies ten factors influencing this demand from literature review and expert opinion, and develops a conceptual framework through modified total interpretive structural modelling (TISM) to interpret significant causal and hierarchical linkages. Although the findings indicate all the identified factors are critical, the variables 'family educational background' and 'globalisation' are found to have the most influence on higher education demand in India. The study also reveals several links that are not clearly visible using plain observation. The study breaks fresh ground considering that the existing literature has investigated the subject at the institutional or sectoral level, while this study examines it at the national level. The study provides fresh insights into the interrelationships of these factors while untangling the logic behind their linkages. The results are of value to policy planners and scholars alike.
    Keywords: higher education; critical factors; total interpretive structural modelling; Indian education system.

  • Nuances, challenges, and impact of influencer marketing: a qualitative investigation   Order a copy of this article
    by Yukti Ahuja, Indu Loura 
    Abstract: This study on influencer marketing is first of its kind to present insights into the strategy in the context of Indian business. It is a qualitative study accomplished with the help of in-depth interviews from industry experts, academicians, bloggers, and other influencers, including celebrities. To maintain originality and authenticity, all interviews were recorded. It was observed that the industry is welcoming the trend and is keenly looking for opportunities to invest in influencers. They expressed scepticism on the choice of influencers and the relevance of the influencers approach, because that greatly impacts the brand image. Influencers in India are leveraging well on their follower base and are on the lookout for business opportunities. Experts see this as a trend which is here to stay. The work has takeaways for researchers, academicians, and most importantly corporate professionals, SMEs deliberating using influencer marketing as a part of their communication strategy.
    Keywords: influencer marketing; brand communication; digital marketing.

  • The practices of small and medium-sized agricultural businesses affecting sustainability and food security   Order a copy of this article
    by Evangelia Karasmanaki, Vasilios Mangioros, Eleftheria Fytopoulou, Georgios Tsantopoulos 
    Abstract: Agriculture has been attracting severe criticism owing to the negative impact of its practices on the environment while many voices have been advocating the need for adopting sustainable practices in farming. If such fundamental changes are to be made, farmers are charged with a critical role since their actions have a profound effect on the environment. Therefore, it is fundamental to understand farmers attitudes towards farming practices and especially of those farmers performing farming activities in protected areas. Hence, the present study aims to investigate the attitudes of crop and livestock farmers towards sustainable agriculture in the protected area of Lake Pamvotis in Greece, in order to draw conclusions on their behaviour. Such insights can be extremely useful as they can be used as a guide to train and educate farmers so that they will be prompted to adopt practices which do not harm the environment but, at the same time, generate higher profits. Overall, our results demonstrated that both crop and livestock farmers had positive attitudes and conformed to regulations protecting the environment from the adverse effects of agriculture. However, significant room for improvement was detected in terms of both sustainability and business development.
    Keywords: protected areas; sustainable farming; crop and livestock farmers’ attitudes; Ioannina basin.

  • Investigating the role of Community of Practice for sharing knowledge in the agriculture sector   Order a copy of this article
    by Nino Adamashvili, Fedele Colantuono, Francesco Conto, Mariantonietta Fiore 
    Abstract: Agriculture is one of the fastest growing sectors. Therefore, movement towards sustainable development requires strong knowledge bases that will be constantly updated. This tendency poses a question about the ways of knowledge sharing. Therefore, the objective of this article is to investigate the role of information, cooperation and sharing experiences of good practices among farmers in order to develop the agriculture sector, and to introduce the Community of Practice as a powerful tool for creating strong network among all key actors of agri-food value chain while considering the experience of the EU SKIN project. In this paper, besides empirical analysis of the related literature, we describe the model of Community of Practice created on base of best practices collected under the project SKIN (Short Supply Chain Knowledge and Innovation Network, H2020). Findings highlight that the Community of Practice is able to keep the balance between formal and informal learnings, thus minimising the difficulties of understanding and eliminating the information gap.
    Keywords: Community of Practice; agriculture sector; short food supply chain; knowledge transfer; practice-based learning; innovation and ICT.

  • Drivers of strategic collaboration for e-governance in India: a qualitative study   Order a copy of this article
    by Jitendra Pandey, Pradeep Suri 
    Abstract: In this paper, the researchers try to recognise the dominating aspects that drive e-governance collaboration and propose a conceptual research framework for its testing and validation. A survey, for data collection in the form of expert opinions with questionnaires, is conducted. A qualitative research tool, Total Interpretive Structural Modeling (TISM), has been applied for conducting the study. Four TISM models namely, TISM-I, TISM-II, TISM-III and TISM-IV are developed. TISM-I contains three macro variables that drive collaborative e-governance, i.e. value-creation, cost-effectiveness, and technology-usage. The outcome of this model reveals that cost-effectiveness is the dominant factor among all drivers. TISM-II contains six micro variables for the macro variable value-creation, wherein improved service delivery has emerged as the key outcome variable. TISM-III contains four micro variables for the macro variable cost-effectiveness, wherein savings of money and efforts has emerged as the key outcome variable. TISM-IV contains six micro variables, wherein usefulness of e-governance services has emerged as the key outcome variable. An interpretive knowledge-base is developed and synthesised in the interpretive matrix based on the inputs gathered from the domain professionals for explaining the relationships amongst the identified dimensions. The study has inferences for practitioners as well as researchers.
    Keywords: collaborative e-governance; e-governance; ISM; strategic collaboration; TISM.

  • Factors critical to the social enterprise ecosystem in India   Order a copy of this article
    by Mukesh Jain, Sanjay Dhir 
    Abstract: An extensive literature review suggested that there has not been enough research identifying the critical factors of social enterprise ecosystem (SEE) in India and their relative importance and interlinkages. The present research was conducted in two phases: first, literature survey and discussions with the practitioners led to identification of the critical factors of the SEE in India; second, the Total Interpretive Structural Modelling (TISM) was conducted to learn about the possible relationship among the factors of social entrepreneurship ecosystem. Literature review and interviews with the experts led us to identify eight factors. In the TISM model the factor Economic and Social Conditions, appears at the final level, suggesting that the socio-economic condition of the country is the most important factor for promotion of the SEE in the country. Valuable insights regarding the interrelationship between identified elements were obtained through TISM.
    Keywords: social enterprise; India; MICMAC analysis; TISM.

  • A bibliometric review of research on the internet of things and agriculture   Order a copy of this article
    by Surabhi Singh, Farha Haneef, Sumit Kumar 
    Abstract: This bibliometric study aimed to document and synthesise research in the domain of the internet of things and agriculture. Through the analysis of 489 articles published from 2012 to 2019, the review found that the literature on IoT in agriculture is tremendously growing. The contributions are identified from developed as well as developing nations. The literature is analysed from the perspective of total citation and publication trends, highest cited articles, most influential authors, most productive institutions, most productive journals, articles citing IoT in agriculture, co-citation analysis, and keyword co-occurrences analysis. The co-citation articles reveal the intellectual structure. The intellectual structure includes the key clusters, including application, usage, challenges, farm management, requirements, and smart farming using IoT in agriculture. The keyword co-occurrences helped to analyse the recent trends in the keywords and themes. The themes identified are precision agriculture, technology, digital control and operations, energy management, smart agriculture, and supply chain. This paper provides limitations and directions for future research.
    Keywords: IoT in agriculture; smart farming; cloud computing; agriculture; internet of things; farm management.

  • The dynamics of Italian competitive positioning in the Mediterranean bluefin tuna industry   Order a copy of this article
    by Antonino Galati, Dario Siggia, Marcella Giacomarra, Antonio Tulone, Caterina Patrizia Di Franco, Maria Crescimanno 
    Abstract: The bluefin tuna, or Thunnus Thynnus, is one of the most valuable fish species at the international level and widely recognised since ancient times. Italy is the one of the most important players in the international arena; however, the introduction over the last few years of a system of total allowable catches (TAC) and other measures established by the International Commission for the Conservation of Atlantic Tunas, has deeply changed the competitive positioning of Italy in the world market. With this in mind, the aim of this study is to perform an analysis of the comparative advantage of Italy in the international trade of the bluefin tuna market in the last decade period by using the relative trade advantage index. Findings reveal that Italy has gained a competitive advantage in the Maltese market and has suffered a loss of the historical competitive advantage in the Japanese one. Results suggest that policymakers, managers, and stakeholders should put in place strategies addressed to retain a major part of the added value of the bluefin tuna, without setting aside all the aspects related to the sustainability of the fishing catch.
    Keywords: international trade; comparative advantage; relative trade advantage index; ICCAT; sustainable capture.

  • Reviewing knowledge-based dynamic capabilities: perspectives through Meta-Analysis   Order a copy of this article
    by Sunali Bindra, Saurabh Srivastava, Deepika Sharma 
    Abstract: The paper aims to comprehend and corroborate the concept of knowledge-based dynamic capabilities (KBDCs) with respect to its significance in the performance of firms. The concept of KBDC is based on new learnings and new knowledge resulting from discretionary environmental settings. The paper aims to (a) analyse the existing literature on KBDCs, (b) identify the significant factors that influence KBDCs, and (c) assess divergence or similarities in the views of researchers based on their impact sizes for determining the nature of the identified factors. This paper applies a meta-analysis to ascertain the significant factors influencing the KBDCs of the firm. It offers analytical perspectives by examining the divergent or similar opinions of researchers about these variables by reviewing the quantitative literature. In this analysis, 220 different empirical studies on the factors related to the KBDCs were reviewed. The results of this research identify the essence of the variables influencing the KBDC of the firm. The paper contributes to the literature by exploring the significant gap and providing a framework that establishes the significance of KBDC towards superior performance of the firm. The results of the paper are important for future research for enterprises at national and international level.
    Keywords: dynamic capabilities; knowledge-based dynamic capability; meta-analysis; firm performance; sustained competitive advantage.

  • A framework for successful IoT adoption in the agriculture sector: a total interpretive structural modelling approach   Order a copy of this article
    by Surabhi Singh, Farha Haneef, Sumit Kumar 
    Abstract: The paper identifies the factors and builds a framework of IoT adoption in agriculture by using modified TISM as an advanced form of the ISM technique. This study uses m-TISM and MICMAC methods for developing and analysing the relationship between elements that impact adoption of IoT in agriculture. In this process, a framework for successful IoT adoption in the agriculture sector is devised. The study identifies eight factors that can influence IoT adoption in agriculture based on an extensive literature review. The results showed that government initiative, crop management, irrigation management, and soil quality management have high driving and low dependence power. Technology is categorised as a linkage factor. The interoperability and reliability, control and automation, privacy and security, and IoT adoption have high dependence power. In this study, m-TISM is used to illustrate the relationship and describe the logic between different IoT adoption factors. The study has implications for academicians and practitioners.
    Keywords: internet of things; MICMAC analysis; modified total interpretive structural modelling; agriculture.

  • Retailer responsiveness: a total interpretive structural modelling approach   Order a copy of this article
    by Deepika Sharma, Sunali Bindra, Rashi Taggar, Sanjay Dhir 
    Abstract: The customer-driven markets and evolving information technology pressurise retailers to be more responsive while understanding the existing and future demand. The prime focus of the paper lies in the exploration of responsiveness variables to identify their inter-relationships. Total Interpretive Structural Modelling (TISM) has been followed with the aim to evaluate and analyse the interactions between finalised variables. With the help of TISM, the significant linkages and hierarchical associations have also been revealed. The results from the analysis claim firm performance and behavioural intentions to enjoy maximum driving power and minimal dependence power. The management thinkers and decision-makers can essentially stress on the inter-relationships between variables with maximum driving power. This study enables experts from the retailing industry to retrieve insights on the significant associations of variables from the structural model prepared using TISM. The TISM results can be used by the retailers for making their efforts more productive and competitive towards improving responsiveness.
    Keywords: hierarchical relationship; responsiveness; retail supply chain; retailer responsiveness; total interpretive structural modelling.

  • Unboxing Hulu: a tale of strategic alliance to survive   Order a copy of this article
    by Harchitwan Kaur Lamba, Abhilasha Abhilasha, Saurabh Srivastava 
    Abstract: The video on demand industry is a dynamic industry in the 21st century driven by changing customer preferences, technology factors such as bandwidth availability and monetisation, and scalability opportunities owing to its platform-focused business model. Major players have their own video on demand service, emphasising the importance of content-driven platforms. This paper explores the video on demand industry, its evolution over time, strategic interactions between its stakeholders in the form of alliances, from the single but complex case of Hulu. The insights from this research are useful to understand the complex business model of video on demand and how different stakeholders including the incumbents, complementors, and competitors strategise their actions. The Value, Rarity, Imitation, Organization (VRIO) framework has been used to analyse the key strategic resources. In the context of Hulu, the future competitive behaviour of other stakeholders after the merger of Disney and Hulu has been explored.
    Keywords: Hulu; video on demand; strategic alliance; case study methodology; resource-based view; value rarity imitation organisation (VRIO) framework; online streaming; Netflix; Amazon Prime; Disney.

  • Barriers to change implementation process by public and private organisations in Saudi Arabia   Order a copy of this article
    by Salem Al-Ghamdi, Azhar Kazmi, M. Sadiq Sohail, Abdullah Aldhafeeri 
    Abstract: The objective of this study is to examine the barriers to change implementation process in a rapidly changing economy. The study validates the resistance to change scale, which comprises four dimensions: short-term focus, routine seeking, emotional reaction and cognitive rigidity. The purpose of the study is to analyse the resistance to change, as an obstacle in change implementation processes in the context of Saudi Arabia. A total of 179 respondents in public and private organisations provided data for the study. The dimensions were first tested to assess reliability and validity of the measures. Among the four dimensions, the most influential barrier to change implementation is routine seeking, followed by emotional reaction. Cognitive rigidity comes next, with short-time focus being the last dimension. The findings of this study will help change managers in Saudi Arabia to overcome practically the potential barriers to change.
    Keywords: barriers to change; change implementation; change management; organisational change; resistance to change.

  • Communities of practice and value co-creation: the motivational engagement system of the Italian consortia.   Order a copy of this article
    by Monica Fait, Paola Scorrano, Lea Iaia, Federica Cavallo, Amedeo Maizza 
    Abstract: The research moves from the idea that there is a relationship between the motivation (engagement) to exchange knowledge in online communities - in particular, in communities of practice, where the generation of knowledge is implemented in terms of solving common problems - and the value co-creation process planning along its three dimensions, which are social, economic and environmental. With the aim of investigating how the motivational engagement system of the companies is made up that allows communities of practice to become an innovative process to reinforce relationships, we use a conceptual framework called CDI (Connection, Discussion and Influence), elaborated in previous studies, along which the motivational dimensions can be formed, as they represent the main elements to join a community that is oriented to the synergistic design of the value co-creation process. The conceptual framework has been tested in the protection consortia of the Italian agrifood sector, where the hypothesised virtuous circle among the CDI dimensions exists and is a driver for managers of virtual communities or for those companies' networks (such as consortia) that choose to enhance their relational heritage through knowledge exchange. In fact, it provides fundamental guidelines to enhance engagement in these virtual environments.
    Keywords: communities of practices; engagement; value co-creation process; agrifood sector.

  • Determinants of successful public organisational outcomes: a case of a Vietnamese local government   Order a copy of this article
    by Khoa T. Tran, Phuong V. Nguyen, Thang Nam Huynh, Tung V. Nguyen 
    Abstract: This paper analyses antecedent behaviour impacting successful organisational outcomes of public sector reform in local government by applying structural equation modelling to 410 observations from civil servants in public agencies in Dong Nai province, Vietnam. The findings demonstrate that flexibility to change, transformational leadership, and innovation-driven culture positively impact public sector outcomes. In addition, managers' leadership capacity in transformative periods motivates their followers to behave creatively and innovatively. The results also imply that innovation culture is positively enhanced by flexible work practices, creative civil servants, and transformational leadership. Lastly, the paper presents dimensions of employee creativity and provides recommendations to supervisors for enriching a creative and innovative environment during the reform of local government.
    Keywords: individual creativity; innovation-driven culture; flexibility; transformational leadership; successful outcomes.
    DOI: 10.1504/JGBA.2019.10029739
  • A review of the relationship between leadership style and innovation: insights and directions for future research   Order a copy of this article
    by Lavanya Rastogi, Hassan Yazdifar, Ashraful Alam, Rasol Eskandari, Mohammad Al Bahloul 
    Abstract: This paper aims to critically reflect on the available literature on leadership style and innovation, and especially to assess the linkages between these variables. It starts with an overview of leadership studies, tracing the historical emergence and development of leadership theories, from the Great Man theory, trait theory and leader behaviour theory to situational and contingency theories of leadership. It then delves deeply into the transformational theory, owing to the vast amount of research focus that appears to be dedicated to this theory. The paper critically analyses the scope of transformational theory, and explores the gaps that may need refinement in order for the theory to remain relevant in the current, 21st century, business environment. The paper also discusses innovation theory and literature related to different perspectives on innovations, including the radical and disruptive views, the ambidextrous perspective, design thinking, open, lean and horizontal models, and their impacts on organisational performance. The paper finally turns to explore the linkages between managing innovation.
    Keywords: leadership; innovation; management control systems; strategy.
    DOI: 10.1504/JGBA.2019.10029749
  • Customer-based cold chain equity: the application of customer-based brand equity on the food cold chain   Order a copy of this article
    by Viput Ongsakul, Piya Ngamcharoenmongkol, Warat Kaewpijit, Boonyawat Soonsiripanichkul 
    Abstract: Purpose: The study proposes a customer-based cold chain equity model which is based on the overall brand equity of the chain members. The study examines the degree of impacts from equity of one member to others and to the whole supply chain equity. Design/methodology/approach: A survey study was carried out and the results were analysed using structural equation modelling to explore the relationship between supplier equity, manufacturer equity, retailer equity, and supply chain equity. Findings: Our results highlight the significant relationship, both direct and indirect, between the equity of the FCC members. The empirical evidence suggests that the direct impact of an upstream member's equity is comparatively higher on the equity of next immediate partner of the FCC. Originality: There is no comprehensive study on the customer-based cold chain equity. The value of the present study lies in the integration of the concepts of CBBE and the FCC for the first time.
    Keywords: CBBE; customer-based brand equity; customer-based cold chain equity; FCC; food cold chain.
    DOI: 10.1504/JGBA.2019.10029751
  • A survey of investors' share evaluation methods in Nigeria   Order a copy of this article
    by Bashir Tijjani 
    Abstract: This paper investigates the share evaluation methods employed by Nigerian investors using a questionnaire survey. Specifically, the paper examines the views of investors and stockbrokers on the methods they employ to evaluate investments in ordinary shares. Five hundred and fifty questionnaires were distributed in three Nigerian cities (Abuja, Kano and Lagos). The survey responses were consistent with previous studies. For example, fundamental analysis was a more popular method among investors whereas risk and technical analyses were ranked second and third, respectively. However, the participants of this survey appeared to believe that investors used all three major techniques. The emphasis on risk analysis among Nigerian investors is different from the findings documented in other studies. The investors on the Nigerian Stock Exchange (NSE) appeared to be sophisticated; they study company fundamentals, consult financial statements, take account of changes in the wider economic environment, and pay attention to the riskiness of their shares.
    Keywords: Nigeria; stock market; fundamental analysis; technical analysis; risk analysis; stockbrokers; regulators; investors.
    DOI: 10.1504/JGBA.2019.10029744
  • Determinants of organisational customers' perceived value and repurchase intention: an empirical study of B2B general insurance across Vietnam   Order a copy of this article
    by Nguyen Xuan Nhi, Mai Ngoc Khuong, Mai Thuy Minh Doan, Phung Minh Phuong 
    Abstract: The insurance industry has achieved remarkable growth. However, the policy renewal ratio remains low in this promising sector. This research aims to identify the factors affecting the general insurance repurchase intention of the organisational customers in Vietnam. This study analysed the relationships between organisational customers' repurchase intention (ORPINT) and seven independent variables: interpersonal skills, technology, premium, reliability, reputation, and risk coverage with organisational customer perceived value (ORPERVA) as the moderating variable. A questionnaire was developed and distributed to 547 companies availing of insurance services nationwide. It was found that interpersonal skills, premium, reliability, reputation, and risk coverage all have significant positive relationships while technology has a negative effect on ORPINT with ORPERVA. Based on these findings, it is recommended that the business-to-business (B2B) insurance policy renewal rate in Vietnam should be improved by considering the organisational customers' perceived value, thereby contributing to the overall development of the insurance industry.
    Keywords: general insurance; organisation customer; perceived value; repurchase intention; interpersonal skills; technology; premium; reliability; reputation; risk coverage.
    DOI: 10.1504/JGBA.2019.10029745
  • Partner trust as an evaluative parameter for international joint ventures in Indian setting: insights from meta-analysis   Order a copy of this article
    by Bhaanuj Sharma, Sanjay Dhir, Viput Ongsakul 
    Abstract: Earlier studies have shown the diverse evaluative parameters for performance evaluation of a joint venture. These parameters include qualitative factors. However, there profoundly exists a lack of empirical evidence regarding the role of partner trust in the performance evaluation of a joint venture project. The present study is, therefore, an attempt to explore the relationship between mutual trust and joint venture performance. The meta-analysis has been performed on the selective dataset to check for homogenous view emerging from available literature. Systematic literature review of previous studies of journals having more than 1.0 impact factor score was considered and the studies were compared and contrasted to provide a research direction. A homogenous view emerges from this study, bridging the gap between its perceived roles as the evaluative parameter for the joint venture performance. There is no comprehensive meta-analysis (CMA) on mutual trust affecting the performance of a joint venture.
    Keywords: evaluative parameters; strategic decision; meta-analysis; joint ventures; mutual trust; performance; partner opportunism; socio-cultural distance; strategic flexibility; JV performance; systematic literature review.
    DOI: 10.1504/JGBA.2019.10029752

Special Issue on: International Business and Finance in the Information and Digital Age

  • Insight into entrepreneurship in an Indian context   Order a copy of this article
    by Shantanu Thakur, Priyanka Lehkra, Tran Tien Khoa 
    Abstract: Entrepreneurs in India usually focus on traditional business by putting various flavours of the modern strategies and are able to set a benchmark for other entrepreneurs (competitors) in the market. They learn from the fat fishes of the game and implement those strategies for the growth of their SME business. The frontiers in this business game are the start-ups, which are performing really well in the market. But they require nurturing concept, so that they can sustain their growth in the long run and are more able to contribute in the Indian economy. In this research paper, we make a comparative analysis between the companies. This analysis will focus on the recent approaches related to the benefits and services of the company to their customers, how these companies managed to get approval for the business to be done and hence considered as the established start-ups and middle level companies, and how their founder or chairman used the best entrepreneurship skills to show their presence in the market and for their targeted customers.
    Keywords: entrepreneurship; start-up; financial relationship.


  • Issues in the rehabilitation of failed residential projects in Malaysia: clash between the interests of purchasers and secured creditor chargee
    by Nuarrual Hilal Md. Dahlan 

  • The implementation of knowledge management techniques to enhance operations in the Jordanian healthcare sector
    by Suzan Al-Najjar, Ibrahim Tabsh, Ahmad Shariah 
    Keywords: .

Special Issue on: Special issue

  • The similarities in job satisfaction across cultures
    by Bassem Maamari 
    Keywords: .

Special Issue on: Xxx

  • A causal relationship between exports, foreign direct investment and income for Malaysia
    by P.R. Bhatt