Forthcoming and Online First Articles

International Journal of Revenue Management

International Journal of Revenue Management (IJRM)

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International Journal of Revenue Management (1 paper in press)

Regular Issues

  • PRIORITIZING THE REQUISITE SKILLS POSSESSED BY REVENUE MANAGERS OF HOSPITALITY INDUSTRY: AN ANALYTIC HIERARCHY PROCESS APPROACH   Order a copy of this article
    by Leenu Narang, Swati Gupta, SANJAY GUPTA 
    Abstract: The main purpose of this study is to prioritize and identify the most required skill of a revenue manager as per the skill set defined by the Singapore Workforce Development Agency (SWDA), 2016 when applied to the Indian hotel Industry. A skillset was selected based on an extensive literature review and discussions carried out with the human resource managers and revenue managers from various business organizations. The present study is an attempt to identify the hierarchical structure of the skills expected of a revenue manager in the hospitality industry in India. Among the selected set of twelve skills, results of AHP ranked leadership, communication, negotiation, planning and implementation, and Analytical, conceptual, and evaluative skills as the top five required skills of a revenue manager’s skill set. The coverage of the study is limited to analysis of responses obtained from managers working in luxury hotels having chains in India.
    Keywords: competitiveness; revenue management; analytical hierarchical process; AHP.
    DOI: 10.1504/IJRM.2023.10051686