Forthcoming articles

International Journal of Public Sector Performance Management

International Journal of Public Sector Performance Management (IJPSPM)

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International Journal of Public Sector Performance Management (107 papers in press)

Regular Issues

  • The Implementation of eGovernment and the Trust of Citizens in Public-Sector Performance: The Mediating Role of Service Quality   Order a copy of this article
    by Sahem Nawafleh 
    Abstract: ICT and eGovernment are known to have a number of different effects on the service quality provided across the public-sector, as well as on the perspectives and attitudes of citizens, although the effects have remained under much discussion by political observers when considering that citizens trust in the performance of the government has witnessed decline. This work analysed the perspectives of the service recipients within the public-sector in Jordan. The work carried out an analysis centred on citizen trust towards public-sector performance through the role of eGovernment adoption. An integrated model underwent development, emphasising the link recognised between the application of eGovernment and the effects of public-sector on citizen trust, with public-sector effects mediated through the quality of services provided. The study sample encompassed 622 service recipients, with Structural Equation Modelling applying to determine the link through examining the respondent assessment chosen through a random technique. The research results show a clear link between eGovernment and Citizen trust. The work considers the effects of the results and accordingly makes recommendations in regards possible practical uses.
    Keywords: e-Government program; Performance; Public sector; Service quality; SERVQUAL; Citizen trust; SEM; Jordan.

  • Making collaborative governance effective: a case study on the pathway to successful public-private interactions   Order a copy of this article
    by Andrea Tomo, Gianluigi Mangia, Alessandro Hinna, Massimiliano Matteo Pellegrini 
    Abstract: This study aims to understand the processes that guide effective policies of collaborative governance where both public and private actors are involved. By adopting the theoretical framework developed by Ansell and Gash (2007), this study seeks to analyze the antecedents and subsequent effects of a successful case of collaborative governance in the port city of Naples. Increasing pressure from stakeholders evoked a collaboration between public institutions and other private actors, in which discussion tables were utilized to develop ideas for the regeneration of San Vincenzos Pier. The collaborative approach adopted by public institutions and citizens associations allowed the bureaucratic hurdles that hindered the recovery and the re-opening of the Pier to be overcome. The analyzed case contributes toward existing literature on collaborative governance by suggesting an additional step within the framework initially developed by Ansell and Gash. Furthermore, the study provides interesting and practical implications for public managers and policy makers.
    Keywords: collaborative governance; policy network; co-creation value.
    DOI: 10.1504/IJPSPM.2018.10013703
  • The determinants and efficiency of auditing in the Republic of Kosovo   Order a copy of this article
    by Besnik Fetai, Gresa Majku 
    Abstract: The aim of this paper is to investigate the auditors efficiency and its determinants in public and the private sector in the Republic of Kosovo. We used primary data due to the lack of data by the State Agency of Statistics and other relevant institutions. The dataset covers the entire region of auditors in the Republic of Kosovo. An Ordered Probit model and its marginal effect are applied in order to measure auditors efficiency in the public and private sector. The results show that employees with high level of education, experienced ones, those in good relationship with the personnel and clients, increase the performance of auditing. Moreover, the results show that training/courses have positive impact on auditors efficiency. The paper provides empirical evidence about the audits efficiency and the results are at most recommended to the Government and policymakers in transition economies as a course of action to take institutional improvement and increase the audits efficiency both in public and private sector. These will in turn lead to lower corruption in these countries. The study is original in nature and makes effort to promote auditors efficiency in the countries in transition. The findings of this study will be of value to Government and other policymakers.
    Keywords: audit; management; efficiency; transition economies; ordered probit.

  • Antecedents of Character Merit and Organisational Citizenship Behaviour Augmenting Public Life Performance in India   Order a copy of this article
    Abstract: The purpose of this paper is to explore and study the antecedents of Character Merit and dimensions of Organisational Citizenship Behaviour (OCB) and their influence on volunteers in a non-profit organisation. The study also examines the performance outcome of Character Merits inculcated to enhance OCB of trained members of the organisation. Inductive and deductive research methodologies were adapted to interpret the data, which was collected by visiting 18 states, spread across North-East-West-South geographies of India. Stratified random sampling technique was administered to collate data from 1084 samples. The findings reveal that Character building through training may lead to development of OCB, which would further enhance the performance outcome of individuals in public life. The findings indicate that character could be built by continuity in training. The results of the present study require further empirical research across different geographies and organisations around the globe to substantiate the conclusions. The Shakha model of training methodology illustrated in this study may be adapted in public organisations for improving performance. This paper attempts to explore the factors that instigate individual habits and restructure behavioural aspects. The outcome is a set of Character Merits, which when inculcated in practicing managers would point a way further towards building leader managers for the future.
    Keywords: Character building; Character Merits; Human resource development; Organisational Citizenship Behaviour; OCB; Performance; Public life; Training.

  • Behavioral courage and its effect on innovative work behavior of public sector employees: The role of managerial position and gender   Order a copy of this article
    by Annam Bibi 
    Abstract: To be creative, employees need to take risks and to take risks, courage plays an important role. This study examined the relationship between behavioral courage and innovative work behavior and also explored the possible effects of managerial level and gender on this relationship. Data were collected from 273 employees working at different managerial levels in public sector organizations of Pakistan. The results showed that behavioral courage was positively associated with innovative work behavior. We found that managerial level moderated the effects of behavioral courage on innovative work behavior. Our results also revealed moderating effect of gender on the association between behavioral courage and innovative work behavior. Implications of these findings and future directions are discussed.
    Keywords: Courage; innovative work behavior; gender; managerial position.

  • Vocational Skill Development of Self-Employed Workers to Promote Their Participation in Education and Training in South Korea: A Public Policy Perspective   Order a copy of this article
    by Jung-Yeon Lim, Youngmin Lee, Sunny Sun-A Kim 
    Abstract: The purpose of this study is to investigate the status of the participation of the self-employed in Korea in vocational training and identify their demand for participation. The study deduces the implications for strengthening survival capacity and competitiveness. Information on the status of participants vocational skill development was obtained through surveys and interviews, and the results were analysed. The results of the analysis are as follows. First, less than 1% of all self-employed individuals participated in vocational skills development. Second, many self-employed individuals lacked systematic startup preparation such as startup-related education. Third, a large number of self-employed individuals chose to start their businesses as an alternative to reemployment after retirement. Thus, startups have served as an alternative to jobs. Fourth, 20% of the self-employed individuals who participated in vocational skills development faced changes in their situations such as reemployment and re-startup. Based on the results of this study, methods to activate and strengthen the vocational skills development policy for the self-employed in Korea are recommended.
    Keywords: self-employed; vocational skills development; social safety net; vocational education/training; employment insurance.

    by Felicetta Iovino, Guido Migliaccio 
    Abstract: The paper highlights the transformation of the relationships between energy firms and customers by the web. In fact, it aims to demonstrate that mobile marketing and strategy may raise the switching rates and hence the competi-tion among energy companies. That is the goal of the liberalization process-es of public services. Thus, the main aim of this paper is to demonstrate how mobile marketing and strategy are central tools in the liberalization and privatization processes. To this, end secondary data from different sources have been used.
    Keywords: mobile marketing; mobile commerce; energy marketing; energy trading; market of energy; customers; public services.

    by Samun Jaja Raharja, Heru Nurasa 
    Abstract: Bandung is one of the few cities in Indonesia that is dominated by the creative industry. This study aims to analyse the different aspects of the policy for developing creative industries at the industry, corporate and company levels by applying qualitative approaches and conducting a descriptive analysis. The data are collected through observations, interviews and a literature review. The results indicate that the policy has been implemented at three levels. This policy aims to strengthen business functions and business centres at the micro and institutional levels, respectively. Meanwhile, some regulations have been set up at the macro level to facilitate the creation of a supportive business climate. Several recommendations can be derived from the findings. Firstly, the establishment of creative industries can be facilitated by providing technical guidance, training and capital assistance and by creating business networks. Secondly, a conducive business climate can be created by implementing the appropriate government policies and developing an information technology infrastructure for maximising the activities of companies.
    Keywords: policy; creative industry; level analysis; development; Bandung City.

  • Factors Affecting Job Performance: The Case of Jordanian Hotels Kitchen Staff   Order a copy of this article
    by Ashraf Deeb, Omar Alananzeh, Ali Tarhini, Ra'ed Masa'deh 
    Abstract: The importance of providing suitable work environment is critical for the success of food promises. This paper aims at investigating the effects of work pressure, duties and responsibilities, career advancement opportunities, and the physical work environment on job performance of the hotels' kitchen staff. A structured questionnaire was used to collect information from the employees working in five-star hotels in Jordan. Multiple regression analysis was conducted to test the research hypotheses. Results of the current study revealed that there is a significant impact of work pressure and career advancement opportunities on job performance, whereas duties and responsibilities, and the physical work environment have not significant impact on it. Results of T-test and ANOVA showed that there is no significant difference in the impact of job performance that can be attributed to gender, age, educational level, personal income, marital status, job position, and position experience. The findings of this study will contribute a better understanding of the best work environment that could enhance the performance of the staff and increase guests' satisfactions. This study is considered the first case study that targeted directly the heart of the hospitality industry which is the staff of kitchen and links their performance with the proper management of the hotel and its outlets.
    Keywords: work pressure; public sector; job performance; Hotel management; Aqaba.
    DOI: 10.1504/IJPSPM.2019.10021730
  • How Do Ethics and Transparency Practices work in Thailands Local Governments?   Order a copy of this article
    by Thanabhatra Jaiyen, Sukanya Aimim-Tham, Achmad Nurmandi 
    Abstract: Maintaining good governance practices regarding ethics and transparency in Thailands local governments is very challenging. The lack of ethics and transparency are due to the abuse of power and misconduct by local politicians and officials, and loopholes in the rules and regulation. This mixed-method study was conducted in the northeastern municipalities of Thailand. The research found that the factors of accountability, persons, and structure were significantly associated with good governance practices of ethics and transparency with correlation levels of 0.88, 0.88, and 0.81 respectively. In-deph interview results indicated that good governance practices in local governments were not improved, although the military had seized power in May 2014. During this time, the abuse of power, misconduct and allegations of fraud committed by local politicians and officials continued.
    Keywords: Good Governance; Ethics; Transparency; Practices; Implementation.

  • Residential Camping for Building Organisational Citizenship Behaviour: A Case on a Non-profit Organisation from India   Order a copy of this article
    Abstract: This research case elucidates the methodology for building Organisational citizenship behaviour (OCB) with an exploratory study undertaken in a seven-day training camp conducted by Rashtriya Swayamsevak Sangh (RSS), a non-profit, voluntary organisation in India. The authors explored eighteen distinct states of India spread across NEWS and randomly picked up a camp in the southern state. At this camp, the character molding process was observed. The data was collated through participant observation followed by a series of interviews. It was revealed that, the sportive and intellectual activities for engagement inculcated a subset of character merits focused towards OCB. The implications derived is the impact of specific environment and training, which opens a new dimension to Human Resource (HR) practices, for building of explicit patterns of OCB. Case writers accept the methodological challenges in interpreting the changes in real-life consequences in the absence of a grounded theory, which may be a limitation.
    Keywords: Character building; Character Merits; Engagement; Human Resource practices; HR; Organisational citizenship behaviour; OCB; Rashtriya Swayamsevak Sangh; RSS; Training.

  • A comparison of economic and non-economic efficiency of private and public hospitals in the Czech Republic   Order a copy of this article
    by Šárka Papadaki, Pavla Staňková 
    Abstract: These days, hospitals in Czech Republic spend approximately half of all costs allocated to the healthcare sector. Due to the fact that hospital expenditures have a tendency to increase, it is obvious that hospital effectiveness is one of the most important pillars of the effectiveness of the entire health care system. This article found the answer to the question whether the ownership is a factor influencing hospital effectiveness. One of the goals of the research was to compare the efficiency of private hospitals and public hospitals, i.e. hospitals owned by the county, town or municipality, by the Ministry of Health, Defense or of Justice and by the Church. The research was focused on all the 188 hospitals in the Czech Republic, i.e. university hospitals, acute health care hospitals and hospitals of subsequent care. There was a comparison of economic efficiency indicator (economic outcome) and comparison of non-economic efficiency indicators (bed usage in days and average duration of stay). The actual situation in terms of owners of the hospitals in the Czech Republic is that 66% of all the hospitals in the Czech Republic are owned by the public sector and 34% of hospitals are owned privately. Regarding the public sector, 51% of the all hospitals in the Czech Republic are owned by the region, city or municipal administration, 10% remain the property of the Ministry of Health, 2% are owned by the Church and 3% by the Ministry of Defense and Ministry of Justice. For comparison of effectiveness of public and private hospitals, the Two-sample t-Test for equal means om statistical program SPSS was used. Research conducted at the university showed the following results. Since the P-values are greater than the significance level (0.05), we cannot reject the null hypothesis for the following factors of effectiveness: economic outcome and bed usage in days. According to the research results, we can confirm that there are differences in effectiveness measured by indicator bed usage in days between public and private hospitals.
    Keywords: health care; hospital; effectiveness; public sector; private sector.

  • Social Innovation in Public Sector Services   Order a copy of this article
    by Veland Ramadani, Grisna Anggadwita, Dianne H.B. Welsh, Anggraeni Permatasari 
    Abstract: This paper proposes a new conceptual model of social innovation in public sector services. The study uses qualitative analysis to understand the contributions of innovation in social development by examining the smart city concept using the example of the Bandung Government in Indonesia. The Bandung government has been successfully developing innovative solutions towards service quality in public sector management. This study develops new perspectives of social innovation that can be applied to improve the public-sector reforms in developing countries.
    Keywords: social innovation; smart city; virtual entrepreneurship; public sector services.

  • Microfinance and Its Economic Impact on Farmers in Mohali District of Punjab   Order a copy of this article
    by Nishat Ahtesham 
    Abstract: Microfinance, as the name suggests, is the facility provided to certain sections of society in the form of small sized credit. The purpose of microfinance is to improve the economic standards of people while improving their livelihood. Microfinance is assumed to reduce poverty levels among people and is supposed to be inversely proportional to poverty. It means, that higher the microfinance lesser will be the poverty in a country. The concept of microfinance has penetrated through an array of medium in order to cater to the needs of those who do not have easy access to finance, either due to social or economic conditions. The study aims to find out the economic impact of microfinance on lives of farmers in the Mohali district of Punjab. An effective sample of 93 respondents was used to gather the requisite information and urdergo analysis. Descriptive statistics along with T-test and Oneway ANOVA has been used to analyse the data. The research concludes with an overall positive impact on economic well-being of farmers in the district under study. Keywords: Microfinance, Microcredit, Economic impact, Social impact, Small loans, Collateral, Farmers.
    Keywords: Microfinance; Microcredit; Economic impact; Social impact; Small loans; Collateral; Farmers.

  • Project management in a public transformation change process   Order a copy of this article
    by Parinaz Farid, Jan Terje Karlsen, Tim Torvatn 
    Abstract: The purpose of this paper is to investigate the applicability of project management as a tool and framework for managing a public transformation change process. The studied case concerns a large public merger project occurring between Trondheim and Klæbu municipalities in Norway. The results demonstrate that the Trondheim-Klæbu case effectively applied project management successfully as a tool for managing the change process. We found that basic project management practices from various knowledge areas were vital and employed in a systematic and integrated manner. We especially identify the importance of a fixed goal, a milestone and progress plan, and good communication with stakeholders.
    Keywords: public organization; project management; change; merger; case study.

  • Board Composition and Voluntary Internet Financial Reporting Evidence from Bangladesh   Order a copy of this article
    by Rashedul Hasan, Niaz Mohammad, Ardi Gunardi 
    Abstract: Internet financial reporting (IFR) can provide a low-cost mechanism for the listed company to reach a wider audience that might result in the reduction of agency cost through improved information asymmetry. This paper not only investigates the extent of internet financial reporting among the listed companies in Bangladesh but also establishes several factors that are influencing IFR among selected firms. A total number of 151 companies listed in both Dhaka Stock Exchange and Chittagong Stock Exchange is chosen for the statistical analysis. The extent of IFR is determined using a disclosure index through content analysis. Multiple regression analysis is used to examine the determinants of the internet financial reporting. It was found that overall IFR disclosure score is very low (17.77%) while low technology industries have disclosed more information on the internet that high technology companies. Regression results found profitability to the most significant predictor of IFR. The proportion of independent directors on board have a significant negative influence of IFR. Meanwhile, board size and CEO duality were not considered as significant predictors of IFR. The study incorporated the impact of internal governance mechanism on IFR while external governance mechanisms are not considered in the research model. The research has important contributions toward informing stakeholders regarding the drivers of corporate internet reporting in Bangladesh. Further research can be initiated on determining the cost and benefits of using internet financial reporting and its ability to become a substitute for printed annual reports as a green initiative. To the best of knowledge, there have not yet been any study that has linked board composition with IFR in the context of Bangladesh.
    Keywords: Internet Financial Reporting; Governance; Profitability.

  • Improving the Route Effectiveness of the Intercity Bus Operators by Co-optation: A Data Envelopment Analysis   Order a copy of this article
    by Moovendhan Vellasamy, Githa Heggde, Shatakshi Agarwal, Moyukh Mukherjee 
    Abstract: Indian private bus operators suffer from cyclical demand in weekly bookings. During the slack days, entire passenger transport industry operates with loss or low margin. This research proposes a co-optation model to overcome the lose arise from the cyclical demand. This paper research the comparative efficiency of Pre and Post co-optation scenarios among the Indian private bus operators. We assume reverse aggregation of less under booking schedules of operators of the same sector can be assigned to a single bus operator who has relatively higher booking than other operators. The co-optation model of reverse aggregation could enhance the efficiency of the industry. Though numerous studies have been done to measure the efficiency of operators, we focused our research on how the operators co-optation could improve the efficiency of the Industry. For this purpose, we analysed the daily trips data of Bangalore-Goa route of Indian private public transport for a month. The comparative efficiency is measured using the DEA method.
    Keywords: Data Envelope Analysis; Intercity Bus Transport efficiency; Co-optation; Route Efficiency.

  • Is performance information used under performance budgeting? A systematic review   Order a copy of this article
    by Juan Pablo Martinez Guzman 
    Abstract: Scholars argue that performance budgeting reforms should move away from congressional budgetary approval and towards multiple decision-making processes within the executive branch. The arguments for that shift are often based on evidence from individual case studies and not from systematic analysis of multiple experiences. This study fills that gap by presenting a systematic review of more than 60 studies that cover reforms in over 20 countries. Our findings show that performance information is often used as an input for decision making; that officials throughout the executive branch (line ministries, executive cabinets, and executive budget offices) are much more likely to use performance information than legislators; and that performance information is as often used for strategic planning and program management as for resource allocation. This study also analyses the factors that explain the use of performance information and builds a framework for future research.
    Keywords: performance budgeting; performance-informed budgeting; performance budget management; performance information; public budgeting; systematic review; budget execution; budget formulation; budget approval; performance management.
    DOI: 10.1504/IJPSPM.2019.10019071
  • Youth Preferences for Fast Food Industry: A Conjoint Approach   Order a copy of this article
    by Noopur Saxena, Mayur Taneja 
    Abstract: The demand for restaurants has increased especially among the youth because of changes in their lifestyle and dietary habits. The choice to visit a restaurant is not only influenced by a single factor but numerous factors make a combined impact on the decision. Conjoint analysis has been applied to describe the utility values of factors influencing selection of a restaurant and also relative importance of each attribute. 204 youth customers in the age group of 16-25 years, who had recently in the past three months have dined at fast food restaurant were surveyed for their preferences towards different restaurant attributes. This paper specifically investigate the factors namely, food attributes, atmosphere, service attributes and price in influencing the youth satisfaction and loyalty in fast food restaurants in Delhi/NCR regions. Price of the food was found to be the most important factor with highest utility, while the youth is least influenced by the food attributes. The findings suggest that fast food restaurants should not only compete on the basis of food quality but also on other variables identified by the study and will also help the restaurateurs to design strategies in order to improve customer satisfaction resulting in revisits by them.
    Keywords: Conjoint analysis; restaurant attributes; youth customers; fast food.
    DOI: 10.1504/IJPSPM.2019.10021694
  • Civil servants work performance in the context of less effective appraisal systems: an exploratory study for Greece   Order a copy of this article
    by Irene Fafaliou, Panos Chountalas, Ioannis Manousakis 
    Abstract: The purpose of this paper is to examine whether human resources schemes comprised of factors such as organizational commitment, job satisfaction, and public service motivation can lead to increased levels of work performance, especially when performance appraisal systems do not contribute to this direction, as it is the case with Greece. To attain this goal, a questionnaire survey was conducted, addressed to a sample of 130 Greek civil servants. In the absence of an effective performance appraisal system, research results indicate that only the civil servants with a high degree of self-motivation and an in-depth sense of civic duty have the reasons to be better at their work and enhance their performance. Finally, contrary to the expectations of a number of public administration scholars and stakeholders, factors such as organizational commitment and job satisfaction are not proved to have a significant impact on work performance.
    Keywords: performance appraisal systems; work performance; public service motivation; civic duty; organizational commitment; job satisfaction; public sector; civil servants; exploratory study; Greece.

  • An Analytical Study of the Service Gap vis-   Order a copy of this article
    by Monica Kapuria, Sunita Balani, Masood Siddiqui 
    Abstract: Crime of different nature against women in India has gained momentum and thereby drawing the attention of policy makers, law enforcement agencies, NGOs and researchers. This study aims to analyze and interpret the service gap and anticipated role of police officials in the purview of expectations and perception of women. The data has been drawn and inferred from the available literature on performance deliverables of police officers and citizens satisfaction level. Cross sectional research design was applied to study the expectations of women from police officers and measures taken to handle atrocities against them. A sample of 300 respondents (women) was selected employing judgemental and quota sampling techniques. Here, 265 questionnaires were found to be complete in all respect (with a response proportion of 88.33%) and thus included in the study. The findings reveal that satisfaction level of women with the police officers, thereby listing their expectations from the law enforcement agencies in terms of controlling crime situations. It was also discovered that performance management system of the police department lacks the performance deliverables expected by the women in the state of Uttar Pradesh (India).
    Keywords: Law enforcement agencies; Police organizations; performance; crime; women; expectations,.

  • To Leave or to Stay? The differential factors that determine Turnover and Retention of Massachusetts Social Workers\"   Order a copy of this article
    by Evalina Lawson, Diya Das 
    Abstract: The turnover rate of social welfare workers across the United States is incredibly high. The Administration for Children and Families report that some jurisdictions experience turnover rates of up to 90%. This has been an ongoing challenge faced by agencies across the United States since the 1960s (Grotzman, Kollar, Trinkle, 2010). In this study, the attempt was to answer three main questions: 1) What are some of the factors that lead to social workers leaving their jobs?; 2) What are some of the factors that determine why some social workers stay?; And 3) are the recent reforms made at the Massachusetts Department of Children and Families effective? While social worker turnover has been widely studied, literature on the causes of social worker retention, i.e., why do some social workers continue in their jobs, is relatively scarce. Therefore, the in depth interviews provided understudied insights on the causes of social worker retention. Findings show that the factors that make people leave this profession are different from those that make people want to stay. Based on these findings, the study provides several recommendations that can help increase retention in the field.
    Keywords: Social work; employee turnover; employee retention; qualitative methods.

  • The Paradox of Grateful Slaves Revisited: How About Female Public Managers?   Order a copy of this article
    by Yongbeom Hur 
    Abstract: Female employees generally show a higher level of job satisfaction than their male counterparts, although working conditions and rewards for female employees are usually inferior, and this is called a paradox of grateful slaves. This study verified whether or not this paradox occurs among female public managers. With 790 public managers (female managers: 44%) in the U.S., gender effects were examined on job satisfaction and work orientations among public managers. According to the results, female public managers showed a similar level of job satisfaction, but they had different work orientations, compared to their male counterparts.
    Keywords: gender effect; job satisfaction; work orientations; female public manager.

  • Will The Indian Herbal Tooth Paste Marketers Survive Against Multinational FMCG Companies?   Order a copy of this article
    by Sathish Kumar, Moovendhan Vellasamy, Sangappa Angadi, Devsom Dass 
    Abstract: This paper focuses on the challenges that FMCG MNCs are facing from the Indian herbal product FMCG companies in the context of toothpaste market. This study employed a case analysis method. The main objective of the research is to compare the STP and Marketing Mix strategies that MNCs and Indian herbal product FMCGs with toothpaste in their product portfolio. The study reveals that Multinationals FMCG companies countering Indian herbal tooth paste marketers with their own version. The study also reveals that Indian tooth paste marketers first mover advantage may not last long. The strong distribution network of MNCs is placing them in advantageous position is another key observation.
    Keywords: Toothpaste Brands; Marketing Mix; STP; Marketing Strategies,.

    by MohD Anuar Arshad, Kalimullah Khan, Shahid Khan Qazi 
    Abstract: This conceptual paper is an endeavor to create high performance value in Public Sector organizations (PSO) of developing countries in general while particularly in Pakistan. Public sector organizations of developing countries come across with an important and challenging question of How public sector organizations could be transformed into high performance public organizations? At the same time, this article proposes research investigations to explore high performance strategies in the context of Pakistan and also in other developing countries. Therefore, this paper proposed application of High Performance Organization (HPO) framework survey tool to diagnose the performance status of the organizations. This study also proposed explanatory sequential design of mix methodology to explore performance status of public organizations, identifying the weaknesses and strengths of the organizations, developing strategies to transform the organizations into sustainable high performance public organizations to provide quality services to the public.
    Keywords: High performance; public organizations; HPO framework; Pakistan; developing countries.

  • Inter-agency implementation relations, trust and reforms in public administration in Kenya   Order a copy of this article
    by Gedion Onyango 
    Abstract: Governments often respond to accruing implementation blind-spots by further re-structuration of public bureaucracies. This mostly come with increased agencification and coordination primarily to enhance organizational efficacies and to produce trust for legitimation purposes. Accountability reforms, in particular, rarely address the related but intricate non-formal implementation processes, which also come with these efforts, mainly, organizational trust (or inter-institutional trust). This is despite mounting evidences on centrality of organizational trust in collaborative implementation processes of policy-reforms. Basing on qualitative data from Kenya, this paper explores production of organizational trust and its influence on the implementation environments for accountability reforms between oversight and governmental institutions. Data indicate that common difficulties in collaborative-implementation framework like fragile horizontal accountability-relations, misinterpretations of authority, obsession with control and autonomy, poor organizational-communication mechanisms, public trust deficits, poor internationalization and institutionalization, etc. also correspond to problematic of organizational trust. So, it is suggested that besides building public and inter-personnel trust, a policy-design should device steps that strengthen internal-accountability systems, enhance inter-organizational communication and justice systems. This should improve inter-agency trust and ease cultural-instrumental tensions typical in collaborative implementation relations.
    Keywords: organizational culture; organizational communication; anti-corruption reforms; collaborative public management; organizational trust.

  • The Effect of Innovation Components on Organizational Performance: Case of the governorate of Golestan province   Order a copy of this article
    by Mehdi Tajpour, Elahe Hosseini, Aidin Salamzadeh 
    Abstract: Innovation is a combination of the overall success of an organization because of its efforts to modernize, improve, and apply various aspects of innovation in the organization. The purpose of this study is to investigate the effect of innovation components on organizational performance in the Golestan province. This is an applied research, which is descriptive-correlative in terms of data collection. Thus, a 32-item structured questionnaire was adapted from the literature for hypotheses testing. The statistical population of the research consists of the management and staff members of the Golestan provincial government. According to Cochran's formula, the research questionnaire was randomly distributed among 94 individuals in the research population. The data were then analyzed with the SmartPLS 3 software using the structural equation modeling technique. Based on research findings, service innovation, administrative process innovation, and technological process innovation have a significant impact on organizational performance.
    Keywords: Innovation; Service Innovation; Administrative Process Innovation; Technological Process Innovation; Organizational Performance.

  • Market Reaction to Stock Name Change Announcement in India   Order a copy of this article
    by Timcy Sachdeva 
    Abstract: Increasing global contest possesses managed firms en-path for higher demand for distinctiveness. Variables that are most eligible to uphold competitive supremacy, lead to emergence of companys image. Companies adopt stock name change strategy with a view to achieve corporate image. Name change signals variety of information that impacts the capital market. The present paper investigates stock name change impact on the shareholders wealth of Indian listed companies during 2008-2015. Using event study methodology, the results of the study suggests that on the announcement day abnormal returns were found and around the announcement with insignificant negative abnormal return indicating disapproval of name change. In addition, the type of industry in which the company lies does not create any value to the shareholders due to corporate name change. Further, it is analysed stock name change has no impact on shareholders wealth.
    Keywords: Stock Name Change; Shareholders Wealth; Abnormal Return; Event Study; Signaling Mechanism.

  • Does Interaction with Customers on Social Networking Sites Matter to Building Brand Attachment? Embedding Brand Warmth & Brand Competence to the relationship   Order a copy of this article
    by VIKAS ARYA, Rajbir Singh Sethi, Hemraj Verma, Deepa Sethi, Anshuman Sharma 
    Abstract: The present research argues that customers interaction with brands on social networking sites can have underappreciated benefits to increase customers brand attachment behavior. The mediating effect of brand warmth and brand competence is further added to broaden the study. An empirical investigation was carried out from Indian customers. Formal analyses confirmed that brand attachment is improving when customers are having positive interaction with the brands on social networking sites, and brand warmth and brand competence acts as a mediator for both these outcomes. Furthermore, this helps to position the customers topical partaking which can help organizations to run digital campaigns on social networking sites for monitoring and decision-making, which is hedonic in the duel.
    Keywords: Social Networking Sites; Brand’ interaction on SNSs; Brand Attachment; Consumer Behavior; Brand Warmth; Brand; Brand Competence; Online Community Building.

  • Supervisory support and Organisational Citizenship Behaviour: The role of Self-efficacy as mediator   Order a copy of this article
    by Meor Rashydan, Sabitha Marican 
    Abstract: Organisational citizenship behaviour (OCB) is important in the organisational behavioural research among scholars since it significantly contributes to the success of an organisation. The purpose of this study is to explore the relationship between supervisory support as the predictor OCB and the role of self-efficacy as the mediating variable. Data were collected from 270 public administrators at two government organisations in Putrajaya. Data analyses were conducted using partial least squares structural equation modelling (PLS-SEM) to test the research model hypotheses. The study highlights a significant positive relationship between supervisory support and self-efficacy as well as OCB. Self-efficacy is proven to be a complementary mediation variable in the relationship between supervisory support and OCB. The results suggest that organisation should be aware of individual characteristics to foster participation and engagement in OCB. The findings of this study contribute to the literature and open new avenues for future research.
    Keywords: Supervisory support; Self-efficacy; Organisational citizenship behaviour; mediation; SmartPLS; Public sector.

  • Exploring Policy Governance Factors Using Stepwise Multiple Regression Analysis: A Case Study of Solid Waste Management Policy in Malaysia   Order a copy of this article
    by Muhamad Azahar Abas, Seow Ta Wee 
    Abstract: This study was designed to explore the perception of stakeholders on solid waste policy governance in Malaysia. A total of 500 respondents were selected through random stratified sampling. The data of this study were collected via questionnaire distribution and were analysed by applying descriptive statistical analysis (mean, standard deviation and percentage) and inferential statistical analysis (t-test, correlation and stepwise multiple regression). The results of the study show that the perception of respondents on governance factors was varied, depending on the socio-demographic attributes of the respondents. Bivariate analysis reveals that all the policy governance factors are strong and positively connected to good governance elements practiced in solid waste policy implementation. However, multi regression model shows only three (3) policy governance factors, namely resources management, policy implementation system and staffs competency significantly influence good governance practice of the stakeholders.
    Keywords: policy governance; solid waste management; stakeholder; good governance.

  • Construction and Validation of Public HealthCare Service Quality (PubHCServQual) model An empirical study of Indian Public Healthcare facilities in Digital era   Order a copy of this article
    by Rupal Khambhati, Hiren Patel, Satendra Kumar 
    Abstract: Measuring service quality is an effort that had been kept by several researchers in past for various services. The present research measures and addresses the service quality gap that exists among the services provided by the Hospital Industry. The major focus of any hospital is the patients and well-being of patients is the fundamental objective of any hospital. In this digital era, consumers are educated and smart and command satisfaction in all services. The present study is not limited to measure the service gap and identify the modified factors affecting the service quality but also confirm the same through confirmatory factor analysis for Indian Public Hospitals. Also, the study is extended to have separate confirmatory models for rural and urban public hospitals located in Surat, Gujarat, India. The study concludes and confirms Medical Services, Service Responsiveness, Discharge, Admission, Hygiene, and Visual Facility as modified factors for measuring service quality.
    Keywords: Confirmatory factor analysis; Empirical study; Public healthcare; Service quality.

  • Financial Inclusion: Impact of Accessibility, Availability, and Usage of Financial Services- a Study on Household Workers in Madhya Pradesh, India   Order a copy of this article
    by Bhuvanesh Kumar Sharma, Pooja Jain 
    Abstract: The purpose of this research paper is to investigate the impact of the availability of finance, the source of finance and usage of finance on financial inclusion in the different demography of people. This study had made an attempt to throw a light on availability, accessibility, and usage of financial services to the household worker in the selected study area i.e. Gwalior city. Exploratory factor analysis is used to uncover several factors which need to be considered for the purpose of financial inclusion. The study was empirical in nature, therefore, primary data has been used and collected through standardized questionnaires distributed and it has been converted into the Hindi language in the Gwalior region only. The secondary data have been collected through journals, books & internet etc. The population was including all the household workers or domestic help of Gwalior region. 200 respondents selected as sample size by using nonprobability sampling technique. The re-standardized questionnaire used on the basis of Likert type scale for evaluating the accessibility, availability, and usage of financial services. The data was analyzed through statistical techniques; reliability analysis, T-test, Analysis of variance and linear regression, with the help of SPSS software. It can be concluded from the study that the demographic variables have significantly differ in accessibility, availability, and source of financial services.
    Keywords: Accessibility of finance; Source of finance; Availability of finance; Demographic variables.
    DOI: 10.1504/IJPSPM.2019.10021702
  • Efficiency and productivity of health insurance business of public and private general insurance companies in India: A DEA approach   Order a copy of this article
    by Pooja Kansra, Harinder Singh Gill 
    Abstract: The objective of the present paper was to examine the efficiency and productivity of health insurance business of public and private general insurance companies in India. The present study was based on the secondary data obtained from the annual reports of Insurance Regulatory and Development Authority of India (IRDAI) and public and private general insurance companies of India. The analysis of the data was made with the help of Data Envelopment Analysis and Malmquist productivity index. It was observed that the mean of technical efficiency of the public sector companies was higher than of private sector companies. The total factor productivity change (TFPC) had decreased for all of the public general insurance companies from 2006-07 to 2013-14. If the trend continues then the public general insurance companies would not find health insurance business lucrative enough. Therefore, need is to raise the productivity of the health insurance business of public general insurers. While, the other private general insurance companies had shown tremendous increase in productivity from 2006-07 to 2013-14. This could be due to the fact that private companies had taken the advantage of technological change, efficiency change, pure technical efficiency change and scale efficiency change as compared to the public companies which had shown the reverse trends for the change in productivity. The mean of technical efficiency of public general insurance companies was 0.416 in 2006-07 and increased to 0.822 in 2013-14. The analysis of the data revealed that public general insurance companies had gradually improved their performance with regard to health insurance business in India. But at the same time there was an intensive competition from the private sector general insurance companies. On the basis of the analysis, it was suggested that the public general insurance companies should expand their activities and outreach in the competitive environment.
    Keywords: Health insurance; DEA; Public insurers; technical efficiency; Pure technical efficiency; Scale efficiency; premium; commission; Malmquist productivity index; Total factor productivity change.

  • Justice in performance appraisal.   Order a copy of this article
    by Frøydis Vasset 
    Abstract: Background: Performance appraisal serve different functions within a university. It helps to identify and evaluate the performance of individual faculty members. The purpose is to explore justices; that is satisfaction with, professional learning from and work motivation generated by performance appraisals.Method: A quantitative research study with a survey in four universities in the west of Norway, 103 employees answered the questionnaire. Findings: Employees in universities are satisfied with and experience fair performance appraisal. They experience professional learning from fair performance appraisal, but not work motivation by fair performance appraisal. We found a weak correlation in the group of professors/researchers and administrative staff. Conclusion: There is a significant relationship between procedural justice and satisfaction with the performance appraisal system, and between procedural justice and professional learning. There isn
    Keywords: Performance appraisal; academia; university; justice; employees.

  • Influence Aspects of Audited Financial Statements, Administration Aspects, and Company Operational Aspects to Company Health Level   Order a copy of this article
    by Islahuzaman Islahuzaman 
    Abstract: The purpose of this study was to determine the influence aspects of audited financial statements, administration aspects, and company operational aspects to company health level and the test results partially indicate that both financial aspects, operational aspects, and administrative aspects have a positive impact on corporate health. This research discusses how the company's health was reflected from financial aspects: return on equity (ROE), return on investment (ROI), cash ratio, current ratio, collection period, inventory turn-over, total asset turn over (TATO), and Total SE to assets. Results if the financial and administration aspects increase, then the health of the company will increase. The operational aspects have a positive and significant influence on the health of the company.
    Keywords: administrative aspects; audited financial statements; company health; financial aspects; operational aspects.

    by David Mello 
    Abstract: All employees need to be motivated to perform at their optimal level. There is a variety of ways in which employees can be motivated. The effective design and implementation of a performance management and development system (PMDS) is one of the ways in which employees can be motivated. The study on which this article is based sought to explore the impact of PMDS on employee motivation. The focus of this study is the Mahikeng Local Municipality (MLM) situated in the North West Province of the Republic of South Africa. The study mainly used the quantitative research method. The study used a questionnaire as an instrument for data collection. The Municipality has 801 employees. A sample of 100 employees was selected for participation. This sample constitutes 10% of the overall population. A major finding of the study is that PMDS does not contribute to employee motivation at the MLM.
    Keywords: Performance; management; appraisal; motivation; South Africa; local government; Mahikeng; municipality.

    by Donat Rexha, Abdylmenaf Bexheti, Hajdin Berisha 
    Abstract: The effects of direct and indirect taxes on economic growth in transitional countries have created a strong debate regarding their contradictory results. Since taxes represent a vital factor of countries growth, the core objective of this paper is to investigate the effects of direct and indirect taxes on economic growth of Kosovo, as a relatively newly-independent country with a transitional economy. The study covers a ten-year period with a monthly time series from 2006m1 to 2016m9. The time series have been tested for unit root through the employment of Augmented Dickey Fuller test, to determine if time series data are stationary or possess unit root. Through the utilization of Johansen test for co-integration, the study analyses if models contain at least one co-integrating vector, thus indicating significant long-term relationship among direct, indirect taxes and economic growth in the country. Finally, to find the impact of direct and indirect taxes on economic growth, Vector autoregressive model unrestricted VAR has been employed. Results suggest a positive and significant effect of indirect taxes on real GDP in Kosovo. Having into consideration such results and due to the positive effects of indirect taxes contributed by the high dominance level of consumption taxes in comparison with direct taxes, further recommendations for Kosovo tax policymakers have been suggested.
    Keywords: direct taxes; indirect taxes; growth; Kosovo.

  • Does fiscal policy accelerate economic growth in transition economies: The case of Republic of North Macedonia?   Order a copy of this article
    by Besnik Fetai , Abdylmenaf Bexheti, Liza Alili-Sulejmani, Veland Ramadani 
    Abstract: The aim of this study is to investigate empirically the relationships and the causal link between fiscal policy and economic growth in the Republic of Macedonia during the period 1990-2015. The study employs the quarterly data set of public finance, which are classified according to Barro and Sala-i-Martin model in a small open economy. For this purpose, we employ Vector Error Correction Model (VECM- henceforth) in order to examine the relationships and causal link between fiscal policy and economic growth. The results of cointegration vector show that productive expenditure and non- distortionary revenues have long run coefficients of 0.86 and 0.84 respectively, indicating positive effect on real GDP, while distortionary revenues have long run coefficient of -1.14, indicating negative effect on real GDP in the long-run. However, unproductive expenditures are excluded from the long-run equilibrium, thus they do not have any effect on economic growth in the long -run. The Granger Causality test shows that productive expenditures and non-distortionary revenues in the Granger sense cause real GDP.
    Keywords: Cointegration analysis; Granger Causality test; fiscal policy; economic growth; North Macedonia.

  • SME Informal Export Model in Cibaduyut SME Cluster in Indonesia   Order a copy of this article
    by Wawan Dhewanto, Sri Herliana, Donald Crestofel Lantu, Nur Lawiyah 
    Abstract: SME cluster is an appropriate environment for SMEs with international ambitions. The model of their business activitiesformally and informally in the context of exportis very interesting to be studied deeper. The role of SMEs in the context of exports in clusters occurs in various countries around the world. There are some studies discussing export activities in SME clusters in developed countries, while there is a lack of discussion for the developing countries. This study aims to analyze the export model activities undertaken by SMEs in one of the clusters. This study is supported by primary data obtained from a case study research of Cibaduyut SME cluster, which is a footwear SME cluster in Indonesia that has the potential and experience in the activities of foreign markets; with qualitative data collected from results of in-depth interviews of 10 SMEs in the cluster. The research obtains an informal export activity model that is carried out in Cibaduyut SME cluster.
    Keywords: SME cluster; informal export model; SME internationalization.

    by Charity Ezenwakwelu, Chineze Etukokwu 
    Abstract: The study investigated the role of performance management system in improving employee performance, using federal public sector employees in Enugu State Nigeria as a case study. The objectives of the study were to identify the nature of relationship between performance management system (PMS) and employee performance (EP) and the effect of the various phases of PMS (planning and developing performance, monitoring and reviewing performance and rewarding performance) on key employee performance indicators (output quality, presentism/punctuality and service delivery timeliness). A quantitative research design was adopted using a questionnaire as the tool to gather data from a random selection of two hundred (200) Federal public sector workers in four federal ministries departments and agencies (MDAs) in Enugu state. The data were analysed using the SPSS v20 software. Results from the analyses showed that there is a positive and significant relationship between performance management system and employee performance, meaning that an effective PMS will play a significant role in improving the performance of employees. However, responses of the respondents revealed that although there is a PMS available in their MDAs its effectiveness was not felt. The findings also further revealed that all PMS phases had a significant and positive effect on the EP indicators used. The phase of rewarding performance, however, had the most effect as 83% of the variation in service delivery timeliness in the MDAs was explained by the reward phase. The study concluded that for an efficient federal public sector in Enugu State Nigeria there is the need for an effective PMS to manage the performance of public servants. It was recommended among others that the Federal Government of Nigeria and management of MDAs should give performance management system the importance it deserves by finding ways of enhancing its effectiveness.
    Keywords: Employee Performance; Performance Management System; Public Sector; Rewarding Performance; Ministries Departments and Agencies (MDAs).

  • Does Government Debt promote Economic Growth? New Empirical Evidence from Ghana   Order a copy of this article
    by SAMUEL TAWIAH BAIDOO, Emmanuel Duodu, Evans Kwarteng, Grace Boatemaa, Linda Opoku, Alex Antwi, Raphael Akomea Appiah 
    Abstract: The importance of infrastructural projects by governments cannot be overemphasised as far as economic growth and development are concerned. Though these projects could be financed by generated revenues, this has often not been the case in most developing countries due to lower revenue which in turn leads to huge spending gaps. As a result, governments of developing economies have resorted to both internal and external borrowing to finance such projects. However, this approach to financing these projects is expected to have influence on economies. This study therefore revisits past studies and provides new empirical evidence regarding government debt and economic growth nexus. Using annual time series data from 1980 to 2017 on Ghana, the study employs the autoregressive distributed lag model for analysis. The results show among others that government debt exerts negative influence on economic growth. Based on the findings, vital policy implications have been provided.
    Keywords: Government debt; economic growth; infrastructure; developing countries; spending gap; Ghana.

  • Punctuated Equilibrium Theory and Enhancement of Local Government Investment Pool Innovation   Order a copy of this article
    by Julius Nukpezah 
    Abstract: This article draws on the punctuated equilibrium theory for a theoretical backdrop to examine the causes of incremental and revolutionary changes in LGIP innovations using secondary sources of information. The study finds that the adoption of LGIP innovations that are state-sponsored, local government-sponsored, and risk-averse occurred during focusing events. The second major finding is that incremental changes occurred across states over a period of time to make the LGIPs more effective and comply with unique state investment policy preferences. The study contributes to understanding how governments adapt innovations to their unique environments to reflect their preferences and how they respond to focusing events through enhancements of innovations.
    Keywords: Local Government Investment Pools; Cash management; Treasury management; Financial management innovation; Interlocal agreement; Collaboration; Competition; Risk management; Innovation; Performance; Punctuated equilibrium theory.

  • Study of Executive Compensation of Public and Private Sector Enterprises in India Impact on Corporate Governance   Order a copy of this article
    by I. Sridhar 
    Abstract: Executive compensation in India is strictly legislated and regulated. The purpose of this paper is to evaluate the executive compensation between private sector and public sector companies in the NIFTY 50 Index companies after the implementation of corporate governance reforms in India. The study establishes that there is significant difference in executive compensation in terms of CEO Pay and Total Executive Pay between Private sector and Public sector companys thus impacting corporate governance in India. An implication of this study is that it establishes huge gaps in executive compensation in the Indian corporate landscape, thus, posing challenges to governance of public sector companies in India. It makes a case for governance reforms in terms of executive compensation for top management of public sector companies.
    Keywords: Corporate Governance; CEO Pay; Total Executive Pay; Public Sector Governance.

  • Impact of Corporate Social Responsibility on Employees Commitment: An Empirical Study of Public Sector Organizations in India   Order a copy of this article
    by Ruhee Singh, Sweta S. Malla 
    Abstract: The Study attempts to study the important relationship between firms Corporate Social Responsibility (CSR) initiatives and its effect on the commitment shown by the employees working in these organizations. Data was collected from 813 employees working in diverse industries in India like Oil & Gas, Power, Telecom, Consumer Durables and Consultancy. The study hypothesized and also found supportive evidence that there exists a positive relationship between CSR and employee commitment. The regression analysis confirmed a significant positive relationship between CSR and employees organizational commitment. An additional finding of the study suggested that the amount of time a person serves in the organizations also affects the employee commitment positively. The findings of the study provided great insights to management, regarding the important role CSR plays not only to the external stakeholders but also positively affects the commitment levels of its employees.
    Keywords: Corporate Social Responsibility; employees’ organizational commitment; tenure; social initiatives; CSR Law; Indian Mandate.

    by Francesco Pelagallo, Massimiliano M. Pellegrini, Raffaele Giannitelli, Patrizio Sartini 
    Abstract: A universitys role has always been to teach and research, however a Third Mission has recently arisen and has become increasingly central to universities focus. Although this new goal has already been already researched, case studies on the social innovation of universities incorporating this Third Mission are less thorough. One case study, which concerns the urban redevelopment of areas in the Municipality of Rome, identifies the specific tasks and functions performed by the university, particularly with regard to related organisational aspects. Therefore, analysing the various phases of this urban redevelopment project, i.e. territorial analysis, meta-project, and regeneration program, a model was developed to analyse the role of the university as an actor, orchestrator, and promoter of "social" culture. This model serves to highlight the contributing factors that enable the transformation of the universitys role from merely a secondary subject to a strategic player of primary importance.
    Keywords: Social innovation; Urban regeneration; Entrepreneurial Universities; University’s third mission; University’s social mission.

  • Evaluation of Probationary Performance of Thai Government Officials   Order a copy of this article
    by Ungsinun Intarakamhang, Saran Pimthong 
    Abstract: This mixed methodology research aims to evaluate the probationary performance of Thai government officials in order to obtain the suggestion for improving the criteria and method of probationary performance. The qualitative research started from an interview with executives, followed by the survey on behaviors of new generation and opinion survey on probationary performance among government officials. Content analysis and multiple regression analysis were applied. According to the findings, data from every source agreed that the main function of probationary performance is to be the last step in selecting qualified government officials suitable for specific agencies. The factors of organization culture of government agencies, the nature of Thai government officials, and behaviors of the new generation can forecast the decision of new generation to work in civil service by 56.90%. The result suggested that the probationary period should be 6 months. It is also recommended that e-Learning and general seminar among officials during probationary period as should not be part of the judgment criteria, but be under supervision of supervisors. In addition, the ratio of performance and behavioral score should be maintained at 50:50, but the minimum score of each attribute is 60%, and the minimum total score is 70%.
    Keywords: probation;new government officials; organizational culture; nature of Thai government officials; new generation behavior.

  • Public Financial Management Efficiency and Electricity Service Delivery in Limpopo Municipalities   Order a copy of this article
    by Libago Azwitamisi, Collins, C. Ngwakwe 
    Abstract: This research examines the effect of public financial management efficiency on provision of electricity in selected municipalities within the Limpopo Province of South Africa. The paper applied a quantitative approach with the aid of panel data regression statistics. The data used were from the annual reports of five selected municipalities in Limpopo Province and the consolidated audit reports of the Auditor General South Africa for a period of five years. Finding from the statistical analysis reveal a P value of 0.0001, which is less than 0.05 alpha value of this research. This therefore suggests a significant relationship between financial management efficiency and electricity service delivery within the sample of five municipalities studied. The implication thus is that the municipalities that improve their financial management capabilities are likely to improve upon their electricity service delivery to the citizens. The paper recommends strengthening of financial management capacity of municipal staff, monitoring of financial venality, improved governance effectiveness and accountability amongst municipal administrators to facilitate the delivery of public goods such as electricity. The paper contributes by proposing a new model framework for assisting public policy on service delivery and for future research to apply the suggested new model to research further on a wider sample with more time period about the effect of financial management efficiency on the supply of public goods in local municipalities.
    Keywords: public service delivery; public accountability; electricity provision; public sector management; financial management efficiency; public accountability.

  • Rewarding Teaching Excellence in Higher Education: An Analysis of an incentive program at a Tier I research institute and a Prescription for Future Teaching Incentive Programs   Order a copy of this article
    by Michael D. Johnson, Arunachalam Narayanan, William J. Sawaya III 
    Abstract: There is significant interest in promoting teaching effectiveness at colleges and universities. At *a large university in US, the chancellor offered a voluntary cash-based teaching incentive program to faculty members teaching graduate and undergraduate courses. This program rewarded top teaching performers each semester based on student feedback of instructional quality. The program awarded cash rewards to 57 faculty members (out of 731 applicants) in the colleges of business and engineering over five semesters. This study examines the effectiveness of the award program on teaching and the effects of course and instructor characteristics. The instructor evaluation data for two years before the award was instituted, during its duration, and for a year after the award program ended was compiled and analyzed. Results indicate that already high performing junior and non-tenure track faculty applied for and won the teaching awards. Also, the award program did not significantly change the teaching performance or grading outcome in the classroom. In spite of consistent participation from a wide range of faculty members, the program ended after five semesters. Insights from this incentive program inform a discussion of key attributes that should be part of a successful teaching incentive program in higher education.
    Keywords: teaching incentives; human capital; student evaluation of teaching; salary wage differentials.

  • Can Auditing and Other Assurance Services Stimulate Public Expenditure Governance? The Context of Fiscal Institutionalization Mediation in Local Government   Order a copy of this article
    by Paul Onyango-Delewa, Isaac Nabeta Nkote 
    Abstract: AbstractrnAchieving acceptable levels of expenditure governance in public entities has been an issue of empirical, theoretical and practical debate for a long time. Albeit with no clear conclusion yet, public expenditure governance especially in African sub-national entities is frequently linked to auditing and related assurance services. Fiscal institutionalization is also another factor commonly cited as significant to locality expenditure governance. This study investigated auditing and other assurance services-expenditure governance relationship in local government. Besides, it examined whether fiscal institutionalization mediates that linkage. Employing cross-sectional research design, data were collected from 21 districts, 9 municipalities and some sub-counties in north-western, northern, north-eastern and eastern regions of Uganda, East Africa. Data were then subjected to structural equation modeling analysis. The findings revealed that auditing and other assurance activities predict changes in public expenditure governance. Moreover, fiscal institutionalization mediates the interaction. Research originality and contribution to literature, theory and practice are examined accordingly.rn
    Keywords: Keywords: Local government; auditing and assurance services; public expenditure governance; fiscal institutionalization.

  • Models for meeting activities in public workplace -Qualitative study in municipalities   Order a copy of this article
    by Frøydis Vasset 
    Abstract: The purpose of this study is to examine the use of two meeting models in municipalities; Whole Person Process Facilitation Meetings and Open Space Technology Meetings. rnThis is a qualitative intervention study, with an exploratory design. Municipalities use these models in different meetings. We have completed three focus group interviews approximately six months after the training and introduction.rnThe informants emphasized that the meeting models could support change processes. The views of managers on value, collaborative ability and management are also important and positive. The informants gained knowledge of communication and collaboration and everyone wished to use the methodology in their future work.rnrn
    Keywords: Model; Holistic; Open Space Technology; Whole person process; Municipality.rnrn.

  • The Influence of Delayed Payments on Time Overrun in Public Sector Projects   Order a copy of this article
    by Ibrahim Mahamid 
    Abstract: This study is conducted to investigate the relationship between payments delay and time overrun in public projects. The study objectives include: 1) identifying the main factors affecting payments delay in public construction projects, 2) identifying the main causes of time overrun in public projects, 2) establishing the relationship between payment delay and time overrun in public projects. To achieve the study objectives, a questionnaire survey was performed. Eighteen (18) factors that might affect payment delay, and 16 causes of time overrun are listed in a questionnaire form. Fifty-five (55) contractors and 40 consultants are asked to rank the individual factors based on their importance level according to their own experience. Results indicate that the top factors affecting payment delay are: client financial problems, delay in work approval, contractor submits claims with mistakes, contractors failure to do work based on bill of quantity, and contractors failure to follow the certain guidelines in claims. The study also concludes that the top five causes of time overrun include: poor labor productivity, lack of contractor experience, inadequate production of raw materials by the country, number of projects going at the same time, and late design changes. Regression analysis for data collected from 30 public construction projects shows a good correlation between payment delay and time overrun in public projects. This study is the first one that investigates payment delay in public projects in Palestine. In addition, it is the first study that address the relationship between payment delay and time overrun in Palestine and other neighboring countries. Therefore, this study is very important and will be very helpful for researchers and professionals to understand the effect of delayed payment on project delay.
    Keywords: payments; time overrun; delay; delayed payment; public projects.

  • Institutional impacts on firm performance   Order a copy of this article
    by Florin Peci 
    Abstract: he paper aims to study the influence of the institutional determinants on the growth of small and medium enterprises (SMEs). First, Kosovo as one emerging economy and country in transition is analyzed from the international business perspective. The main institutional factors faced by SMEs in Kosovo that is involved in international trade will be discussed based on new institutional theory. The study is based on interviews of firms in Kosovo, using a semi-structured questionnaire, conducted in 2015. The econometric findings show that barriers caused by low levels of professionalism and ethics of officials in respective institutions, as well as frequent changes in complicated laws and regulations, have a significant impact on higher transaction costs, which in turn represents a direct obstacle to the further growth of SMEs.
    Keywords: Growth; Transition Economies; New Institutional Economy; Institutional barriers; Transaction Costs; Compliance Costs; Entrepreneurship; Small and Medium Enterprises (SMEs); Emerging Countries; Public Agency; Kosovo.

  • The Influential Relationship between Knowledge Hiding and Workplace Ostracism in Iraq (Applied Research at Faculty of Management and Economics, University of Kufa)   Order a copy of this article
    by Ali Al-Jubouri 
    Abstract: knowledge with its processes and its economy represent one of the contemporary intellectual developments in the philosophy of management, and effective practice of its practices are most congruent with the rapid changes in the business world. From the importance mentioned above, this study aims to identify and explore the relationship between knowledge hiding and workplace ostracism and to raise the indicators value of cognitive work in reality by scientific methodology and field analysis in service organisations. In this study, the relationship between knowledge hiding and workplace ostracism was analysed by starting from the fundamental problem: the role of knowledge in raising indicators for the elimination of employee ostracism. Many statistical tools and modelling have been used to test results using many programs. The study found several conclusions based on the findings of the sample responses, which led to some recommendations that could be used as a guide for future research.
    Keywords: Knowledge sharing; Self-interest behaviour; Social exchange theory; Motivation; Evasive hiding.

    by Ainsley Granville Andre Jorge Bernard, Brahma Edwin Barreto, Rodney D'Silva 
    Abstract: In the wake of liberalisation and globalisation of economic policies across the globe, investment opportunities have expanded and financing options have widened leading to an increased dependence on capital markets. Companies can use either equity or debt capital to fund their assets; the ideal being a judicious mix of both. The capital structure decision is a vital one for any organisation, as its profitability is directly affected by the way the company decides to finance its assets. The current research is an attempt to measure the impact of capital structure on a companys profitability. The study establishes a hypothesised relationship of the impact of capital structure on business revenue of companies and the interrelationship between capital structure and profitability. Data ranging from 2012 to 2017 of ten companies from within the cement industry were considered for the purpose of the study. Capital structure is represented by Debt/ Equity Ratio while Return on Investment (ROI), Return on Capital Employed (ROCE) and Return on Equity (ROE) have been considered to be the main determinants of profitability. Descriptive Statistics, Correlation analysis and OLS Regression Model were used to analyse the data. The study concludes that out of the ten companies considered for the study, JK Cement, KCP and JK Lakshmi Cement established a positive impact of capital structure on profitability whereas India Cement, Ultra Tech Cement, Ambuja Cement, ACC Cement, Dalmia Bharat, Birla Corp and Prism Cement have revealed a negative impact of capital structure on profitability.
    Keywords: Capital Structure; Debt/ Equity Ratio; Return on Investment (ROI); Return on Capital Employed (ROCE); Return on Equity (ROE).

  • Competitive Advantage; Intelligent way of doing business   Order a copy of this article
    by Sanjeev Bansal, ARYAN KUMAR 
    Abstract: Data nowadays is increasingly being born digital. The use of data is not just to collect it, but also synthesize it in a manner which can be understood and interpreted by the organization. An organization needs to explore and adopt new methods and tools to collect, organize and analyse this data to facilitate their functioning and gain competitive advantage. The premise of Business intelligence and Analytics (BI&A) is to offer better quality of information for valuable decision making. Business Intelligence and Analytics is an expensive but a beneficial and efficacious set of tools and technology. The competence and efficiency of the organisation increases manifold by its implementation. The data used to write this paper is secondary in nature. Various websites, company white papers and reports, articles from sectorial magazines have been studied and analysed to give an overview of this emergent technology.
    Keywords: Business Intelligence and Analytics (BI&A); Decision Making; Data Warehouse; Data Mining; ETL processes.

  • How Do Island Entrepreneurs Survive and Thrive?   Order a copy of this article
    by Muslim El Hakim Kurniawan, Gatot Yudoko, Mursyid Hasan Basri 
    Abstract: How to become a successful entrepreneur? Of course, there are various answers to this question, especially if the faced challenges are not equal. The island entrepreneurs do not only face day to day deficiencies, but also to some extent,
    Keywords: island; entrepreneur; small-medium industries; government; competitive advantage.

    by Varun Chotia 
    Abstract: The objective of this study is to get an insight into the debt scenario of different states of India and understand the factors governing it, thereby estimating an optimal debt/GDP ratio for each of them. The study begins with estimating the trend for optimal debt and plotting it parallel to the actual debt for each Indian state for the time period from 2002-03 to 2014-15. We have employed the modified Blanchard model (1983) for estimating optimal debt/GDP ratio. The results display notable difference between optimal debt/GDP ratios and actual debt/GDP ratios for almost all Indian states. The study concludes with some major findings: i) North-eastern states are facing challenges from perpetual high indebtedness ii) Debt relief schemes promoting agriculture have contributed to achieve debt sustainability in northern and western states iii) Southern India has managed its debt perfectly over the gone by years iv) the newly created states of Chhattisgarh and Jharkhand started with low debt burden in initial years but have later moved on towards high indebtedness. The research study has noteworthy policy implications for Indian state governments. In states where debt/GDP ratio is rising constantly, the governments should aim at achieving a balance between anchoring debt sustainability and high growth yield in long run. For states where actual debt/GDP ratio is below the optimal level, policy focus should be on providing cushion against external financial crisis and market shocks. rnrnrn
    Keywords: Optimal Debt/GDP; Debt sustainability; Indian states; Economic Growth.

  • An Empirical Analysis of Budget Stabilization Funds (BSFs) and Cutback Management: Which Strategy Is More Effective for U.S. State Governments?   Order a copy of this article
    by Sungchan Kim, Soyoung Park 
    Abstract: Until recently, decision-makers in subnational governments have had to adopt some budgetary strategies in order to stabilize budgets during economic changes. Both budget stabilization funds (BSFs) and cutback management are major strategies to cope with budgetary difficulties. However, there is little research on which budgetary strategy subnational governments should use in a certain context. This study attempts to examine the impact of both BSFs and cutback management and compare their effectiveness by using the dataset of U.S. state governments from 2001 to 2013. We find that BSFs increase the volatility of total expenditures, while cutback management is effective in reducing volatility. However, if state governments implement cutback management, they may not attain fiscal stability despite spending more money. On the other hand, boosting the economy by increasing expenditure is effective in reducing volatility of total expenditures in the context that they spend BSF.
    Keywords: budget stabilization funds (BSFs); cutback management; fiscal stability.

  • Relationship among transformational leadership, workplace spirituality and team effectiveness: A Conceptual Framework   Order a copy of this article
    by Nandana Prabhu, Navin Kumar Koodamara 
    Abstract: This paper analyzes the theories that support the conceptualization of mediating role of workplace spirituality in the relationship between transformational leadership and team effectiveness. A critical enquiry approach is used to identify relevant theories and their gaps so as to explore the theoretical foundations for the proposed relationship among constructs of the study. This paper has found that symbolic interactionist theories of identity and the theory of transformational effects on motivation based on the self- concept provide strong theoretical support to explain the relationship among constructs of the study. The theories of individuation, workplace spirituality facilitation, organizational transformation approach, and the theory of stratified system have provided strong support for the role of workplace spirituality in facilitating the relationship between transformational leadership and team effectiveness. Need to cultivate transformational leadership among team members, creating meaningful work, and building connectedness among team members are the managerial implications of this research.
    Keywords: Transformational leadership; team interaction process; workplace spirituality; team effectiveness; identity theories.

  • Response to Local Financial Emergencies in Michigan: A New Public Management Perspective   Order a copy of this article
    by Julius Nukpezah, Tamara Dimitrijevska-Markoski, Ismail Soujaa 
    Abstract: The study draws on the New Public Management (NPM) scholarship to investigate the financial emergencies in Michigan cities. The study examines the circumstances under which the state government of Michigan declares financial emergencies in its local governments and studies NPM strategies that appointed emergency managers use in responding to the crises. Through detailed examination of the experiences of seven Michigan cities that had appointed emergency managers, the findings of the study provide practical lessons for governments on how to use NPM strategies to reduce cost, increase revenues, reorganize City Halls, foster interlocal cooperation, contract-out services, and promote diverse economic development initiatives that make cities more stable financially.
    Keywords: Financial emergencies; financial crises; financial emergency laws; municipal bankruptcy; emergency response and recovery; exogenous shocks; local vulnerability; new public management.

  • Overcoming Barriers to Achieving Sustainable Development at Universities in Vietnam   Order a copy of this article
    by Khoa T. Tran, Phuong V. Nguyen, Truc Thi Thanh Vo, Thao T.U. Dang 
    Abstract: Numerous studies in the business context have identified variables that can promote sustainable development. By contrast, studies of universities have mostly clarified challenges of higher education, with little focus on elucidating current barriers to sustainable development in the field. Therefore, this paper aims to identify barriers to developing sustainability in the context of higher education in Vietnam. A qualitative approach is used to analyze data collected from 32 in-depth interviews. The findings show that the current barriers to developing sustainability at universities in Vietnam include the quality of training; outdated curricula; the quality of current faculties and new recruitment; and the lack of community and industry connections. In addition, the analytic hierarchy process approach is used to rate the priority of solutions for overcoming these barriers. The results provide implications for dealing with the current issues of universities in Vietnam. In particular, feasible solutions need to be implemented simultaneously with greater support from university leaders and policymakers. To achieve the expected benefits, efforts to overcome the identified obstacles should be actively carried out.
    Keywords: sustainable development; higher education; barrier; overcome.

  • Administrative Innovation and Organisational Justice across Municipalities in Jordan: Organisational Commitment as a Mediatory Role   Order a copy of this article
    by Raed Ababneh, Sahem Nawafleh, Mohammed Rawabdeh 
    Abstract: The role adopted by Organisational Justice (OJ) in line with Administrative Innovation (AI) is recognised as critical in terms of its influence on the viewpoints and performance of employees. Organisational Commitment (OC) as a mediatory role was utilised, with completing an analysis on the role adopted by OJ in relation to the AI of employees. Self-administrated questionnaire was applied, with sample comprising 369 employees from municipalities based in Jordan. Structural-Equation-Modelling through AMOS was implemented. The assessments of employees in regards distributive and procedural justice were a factor seen to be positively and significantly related to the OC displayed by the employees. Moreover, regarding distributive justice; employee perceptions demonstrated a significant and indirect effect in line with AI through OC. Furthermore, regarding procedural justice, it was found to have both indirect and direct effects on AI. Finally, interactional justice was recognised as not significantly impacting neither OC nor AI.
    Keywords: Administrative innovation; distributive justice; interactional justice; procedural justice; organisational commitment; organisational justice; mediation; Municipalities; Jordan.

  • Impact of Mental Accounting Bias on Stock Market Integration   Order a copy of this article
    by Priya Angle, Sharanya Konidala, Dharmana Ujwal, Siddharth Misra 
    Abstract: Purpose: The objective of the paper is to study how mental accounting bias affects the investment decisions of an individual. Present study recommends the best possible link on how certain inputs/components affect the investment decisions. Design/ Methodology/ Approach: Primary data has been collected by making investors fill our questionnaire, after which the results were analyzed using factor analysis & linear regression. Findings: It has been observed that individuals use purpose of their investment and their preference towards selecting stock as a major component before they make investment related decision. Practical Implication: From the theoretical perspective present study offers insights about what mental accounting is, how this aspect has come into existence and finally how the investors make investment decisions. From the analysis, it is evident that investors at times do not use any logic behind making any investment related decision and are at times, biased in their decisions depending upon their likes and interest. Originality/ Value: To the authors knowledge, this is the first study regarding mental accounting bias with stock market integration and how a few inputs affect the decisions made by investors.
    Keywords: Investor Perspective; Investor Preference; Mental Accounting; Stock Market Integration; Two-pocket Theory.

  • Risk ascertained determinants of Cost of equity capital A comparative analysis across regulated sectors in India   Order a copy of this article
    by Sushma Yalla, Karuna Jain, Som Sekhar Bhattacharyya 
    Abstract: Indian is one of the developing economies where there is a lack of basic infrastructure. To boost up the flow of investments in Indian regulated sectors, and also to arrive a fair rate of return in these sectors; it is necessary to estimate the risk ascertained determinants of cost of equity capital. Empirical studies of this nature from the Indian context are scarce. The present study analyses the risk ascertained determinants of the cost of equity capital across panel data of three regulated sectors of India namely power sector, telecom sector and oil & gas sector. The study has adopted a methodology of multivariate regression to assess the risk ascertained determinants of the cost of equity capital. The research findings indicated that regulatory risk factor is significant for telecom and power sector; on the contrary, regulatory risk factor is not significant for oil & gas sector. Hence, on sectorial level regulatory risk exists in Indian telecom and power sectors.
    Keywords: India; Stationarity test; Systemic risk; APT; Random effect panel data; Hausman test.

  • Institution of Organisation and Organic Jasmine-Rice Production Extension of the District Agriculture Offices in Thung Kularonghai   Order a copy of this article
    by Pitundorn Nityasuiddhi 
    Abstract: This research was aimed to explain the relationship between the institutional components of organisations - formal rules and informal rules - and their consequent effects on the organic jasmine-rice production extension projects implemented in Thung Kularonghai rice field, Northeast Thailand by three District Agriculture Offices. Qualitative approach was utilised with the officials and rice farmers in the districts concerned, as the key informants. It was found that there were decoupled relations between the formal rules as the external centralised projects and the offices prevailing formal rules and informal rules as values and attitudes of field extensionists towards these coercive projects. Consequently, the effect was that field staffs neglected the performance of routine advisory services for organic jasmine-rice production. Taken-for-granted conduct then occurred. As other field activities have still occasionally been practiced by them, they seem likely to be just symbolic of the formalised performances for achieving public legitimacy.
    Keywords: institution of organisation; decoupling relation; taken-for-granted performance.

  • Reverse Innovation and its Antecedents: Creating value for people at the bottom   Order a copy of this article
    by Prigya Rawat, Vijay Kumar Jain 
    Abstract: The primary challenge confronting business is to serve the poor. Charity cannot solve current problems. Reverse innovation has the potential to transform every industry, including energy, healthcare, and transportation, housing, and consumer products. Reverse innovation being low-cost innovation can serve billions of people standing at the bottom of the pyramid. The paper aims to determine the antecedents of reverse innovation. A theoretical framework was developed to explain and empirically verify the antecedents of reverse innovation. The framework was tested and statistically validated using structural equation modeling relying on data collected through 878 respondents working at the executive level of the firms practicing reverse innovation in India. Managing customer perception has emerged as an essential antecedent of reverse innovation followed by an understanding of local product requirement, simplifying regulatory environment and developing new business model respectively. The findings of the study would contribute towards promoting reverse innovation in developing and developed market, thereby serving people at the bottom. This would also open new opportunities for MNCs in the established market as well.
    Keywords: Reverse Innovation; Business Model; Customer Perception; SEM.

Special Issue on: Synergising Digital-based Technology, Accounting and Management in Developing Business Sustainability and Economic Growth in Emerging Markets

  • Technology Acceptance Model of the Indonesian Government Financial Reporting Information Systems   Order a copy of this article
    by Wahyu Agus Winarno, Hendrawan Santosa Putra 
    Abstract: This study applies the Technology Acceptance Model to explore the Government Financial Reporting Information Systems (GFRIS) in Indonesia. The model empirically tested using data gathered from 73 respondents of Chief Finance Administration Officer, revenue treasurer, and expenditure treasurer in Surabaya city government of Indonesia. Sampling technique used in this research is clustered sampling. The research model was tested by using the partial least squares structural equation modeling (PLS-SEM) approach. The results showed that all constructs in the TAM model were statistically significant. The findings suggest that experience has a positive impact on ease of use and usefulness. Conversely, Gender as external variables has no effect on the ease of use and the usefulness of GFRIS. Findings from this study contribute to the literature on user acceptance of information systems, and provide insights to assess the user acceptance by focusing on user experience in the government and financial context.
    Keywords: Technology Acceptance Model; GFRIS; Experience; Gender.

  • Exploring the Relation between Interest Rate and Stock Market Indices An ARDL Approach   Order a copy of this article
    by Jitendra Dixit, Sanjeev Gupta 
    Abstract: The relation between interest rate and stock market is always a matter to be explored as outcome ranges between positive and negative even few studies supported no relation. These variations in results motivate the researchers to re-investigate the relation between both the variables. For the analysis, same daily data of interest rate and stock market indices (Sensex) is converted in to weekly, monthly and quarterly from April 2011 to March 2016.Database of interest rate and stock market indices is collected from the web portal of Reserve Bank of India and Bombay Stock Exchange. This paper uses unit root test followed by ARDL bound test to characterize the dynamics of stock market indices to interest rate shocks. Results support the negative relation between both the variables for daily, weekly, monthly and quarterly data during long-run and short-run expect quarterly data where a short-run positive relation exists.
    Keywords: VAR;interest rate;inflation;Sensex.

Special Issue on: ICAF 2018 Improving Public Sector Performance in Developing Countries Issues, Trends and Challenges

    by Rediyanto Putra, Oryza Ardhiarisca 
    Abstract: This objective of this study is to examine the level of performance differences of cigarette industry companies listed on the Indonesia Stock Exchange (IDX) before and after the implementation of government policy that called PP. 109 in 2012. The financial performance of this study is measured by the potential level of bankruptcy, liquidity, profitability, and solvency. This research uses purposive sampling method to determine the research sample. The research period used in this research is for eight years from 2009 until 2016. The research was conducted by using paired t-test. The results showed that there were significant differences in the level of bankruptcy and profitability potential before and after the application of PP. 109 of 2012. The results of the study failed to find any significant differences in the level of liquidity and solvency before and after the application of PP. 109 of 2012. The implications of this study based on the conclusions of the research results indicate that the application of PP no. 109 of 2012 needs to be reviewed again and need other solutions that can be done to maintain the operational sustainability of tobacco companies. This research is only able to use three of four companies listed on Indonesia Stock Exchange. Thus, further research is expected to maximize the number of companies used by combining secondary data and the company's primary data.
    Keywords: Bankruptcy; Government policy; Liquidity; Profitability; Solvability.

  • The Intersection of National and International Quality Assurance Procedures in Higher Education in Jordan: a deduced guide for academic programs and curricula at Yarmouk University   Order a copy of this article
    by Ali Rawabdeh, Dr. Rami M. Tbaishat 
    Abstract: Purpose: The main aim of this article is to explore the quality assurance procedures in the higher education institutions in Jordan considering national and international accredited agencies. Design/methodology/approach: The researchers conducted a filed visit to four major public universities and conducted a few on-site interviews with key officers to see at the standard quality assurance and enhancement; and, utilized a few uncovered materials over quality assurance endeavors. Findings: The quality assurance in higher education institution in Jordan is seen by most of the universities in premises helpful and duty-bound obliged to just accept because of external pressure for demonstrating quality assurance and certification. For Joran to reach quality assurance in higher education, enthusiastic support of the highest management within the university to decide the proposed structure in this article with clear definition to specification and descriptions to quality units, committees, working groups, over program and course development and delivery collaborated and benchmarked to local and worldwide authorizes organizations. Originality/value: This valuable contribution can work as a guide for the development of inner quality profile inside the development and delivery of course and program portfolios, in expansion as keep up property quality management and enhancement programs.
    Keywords: Quality Assurance; Procedures; Higher education; and Certification.

Special Issue on: ICFBE 2018 Performance Management of Family Businesses for Sustainable Growth in Asia-Pacific Countries

  • Determining an appropriate product-service system management to encourage firms sustainability: a conceptual framework (Case for Indonesian industrial estate firms)   Order a copy of this article
    by Christina Wirawan, Gatot Yudoko, Yuliani Dwi Lestari 
    Abstract: The Product-Service System (PSS) is a concept that helps firms to protect the environment. It can create the opportunity for a new business model as well as develop social community by diminishes tangible products consumption and replace it with a bundle of products and services innovatively. If determine appropriately, PSS can bring competitive advantage as well as sustainability to firms. To determine the suitable bundle of products and services, firms need to study their resources, capabilities and core competencies. In this article, we built a conceptual framework for industrial estate firms that have limited products to sell but play important role in national development and to determine the suitable PSS to gain sustainability, specifically for the case of Indonesian industrial estate firms by means of an in-depth literature review and secondary data supporting.
    Keywords: capabilities; core competence; Indonesian industrial estate firm; product-service system; resource; sustainability.

  • Tourism Development using Family Business Entrepreneurs: A New Paradigm   Order a copy of this article
    by Ajay A. Chauhan, Ketwadee Madden 
    Abstract: Destinations have destination image as products have brand image. So if products do have product life cycle, the destination could have destination life cycle. The purpose of this research is to draw parallels to devise a strategic approach to the tourism development with specific focus of destinations development and discuss how family business small enterprises can be used in taking a destination to the maturity stage. This research is qualitative based on the analysis of case studies of a few destinations where family business enterprises have played a major role. The theory that emerges is that family business enterprises could be effectively utilized in the development stage to minimize the overall cost of development and in growth and maturity stage to create competitive advantage for a destination. There are not enough studies using concepts of strategic management for tourism development, though there are plenty of studies in destination marketing.
    Keywords: Destination Life Cycle; Tourism Development Strategy; Family Business; Small Enterprises; Tourism Value Chain.

Special Issue on: MSBFC 2018 Financial Innovations, Financial Regulations and Structural Changes in Financial Sector

  • Social and Financial Performance of Indian Banking Sector   Order a copy of this article
    by Sukhpreet Kaur 
    Abstract: Banking sector of any country plays dual role, in achieving the social goals on the one hand and improving the financial strength on the other. The study analyzes the role of Indian Banking Sector in discharging social obligations as per recent guidelines and impact of the same in improving financial returns. Significant negative relationship is found between the social and financial performance of Indian Banking Sector. Although social responsibility is taken as an important tool for improving the financial performance of corporate sector but Indian Banking Sector is not able to get this benefit may be due to lack of awareness among people regarding the social initiatives undertaken by banks or the cost involved in undertaking these social initiatives is much more than the benefit Indian banks are able to get in the form of financial returns. The study gives an idea about how Indian Banking Sector is discharging social obligations but this information does not reach the society at large to reap the benefits of financial returns.
    Keywords: Social Performance; Financial Performance; Indian Banking Sector; Social Initiatives; Indian Companies Act; 2013.

  • Foreign Institutional Investment Flows in Indian Economy: An Empirical Study   Order a copy of this article
    by Suresh Kumar Kashyap, Shakshi Thakur 
    Abstract: The command of LPG (liberalisation, privatisation and globalisation) has been one of the major decisions taken by the Indian government in the aftermath of the deteriorating condition of Indian economy. When India opened its doors, as expected, foreign investment flew in with great amount. Amongst various forms of foreign investment, FII flows have been the major components. FII since their entry in 1992 till date have been showing great existence in terms of their numbers registered with SEBI and the amount of investment in Indian equity and debt market. Their number from 3 in 1993-94 has gone up to 1755 in 2014-15. USA along with other countries like Mauritius, France, UK, Denmark, Switzerland, and German has emerged as the major investors. Some of the major FIIs include Euro Pacific Growth Fund, Oppenheimer Developing Market Fund, Govt. of Singapore and Aberdeen Global Indian Equity (Mauritius) Fund with their huge investment in the country. As per this research, it has been also found that the major FII flows have made their presence in the Indian stock market though with some exemptions in few years. In addition to this, it has also been observed that amongst various components of FPI like FIIs, ADRs/GDRs and offshore funds, FIIs have constituted the major proportion like FII share amongst other components of FPI stood at 66 % in 2000-01 which got increase to 95 % in the year 2014-15.
    Keywords: FIIs; FPI; Equity and Debt; Offshore fund; SEBI.

    by Gagandeep Singh, Sukhpreet Kaur, Rahul Sharma 
    Abstract: The convergence of Ind AS with IFRS in phased manner has led Indian companies to make suitable changes in the financial statements. This is done to ensure high quality information, transparency and comparability of financial figures. The present study assesses the impact of Ind AS on the reported net income and equity of sample companies by taking into account seven major key impact areas. The Grays index of conservatism is also used on the reported equity to quantify the level of conservatism between previous IGAAP with new Ind AS. Based on the financial results shown by ten sample IT companies, the study finds that there is steep rise and fall in their net income and equity during Ind AS transition process. It also finds that both Ind AS and IGAAP are equally conservative in the reporting of equity.
    Keywords: Ind - AS; net income; equity; conservatism.

Special Issue on: Shifting Goal Posts Transformations in Emerging Markets

  • Sustainable Development- Goals and Challenges Ahead in Developing Countries   Order a copy of this article
    by Sarah Ahtesham 
    Abstract: Sustainable development is an idea to use current resources judiciously and replace the same for future generations as well. It is a practice of maintaining processes of productivity indefinitely, by replacing resources used with the same of equal or greater value without degrading natural biotic systems. This research paper is an attempt to analyse the concept of sustainability from its origin along with in depth understanding of its relevance especially in developing countries like India. The inclusive process of intergovernmental negotiations at global level have defined a set of sustainable development goals as per United Nations Sustainable development summit, which has a major agenda of achieving sustainable development by all means across the world. This research attempts to anticipate the position and situations under which these goals would be fulfilled by India. Moreover the various challenges associated with sustainability have been discussed herewith, mostly involving people residing in rural areas of developing countries. The onus of sustainability begins from rural areas, where as the ground reality says that these people are bound to immediate surroundings for short term survival and are assumed to be the mist exposed to resource degradation. Hence the challenge of unsustainablity and rural poverty are interrelated. The research analyses the means through which these challenges can be faced, strategies such as better opportunities, enabling empowerment and increasing security to decelerate poverty and achieve sustainable development are discussed.
    Keywords: Challenges and Strategies; Developmental Goals; Environment; Natural Resources; Sustainability; Rural sector.

    by Kee Lee KOH 
    Abstract: The aim of this research project is to discover the impact of this soft element identified, called corporate culture, on the implementation of international business strategies by Singapore-based companies going regional under the incentive schemes of IE Singapore. Although it is a government-backed incentive schemes, commercial and business organisations must be able to recognise the benefits that can be derived and gained from these incentive schemes.
    Keywords: Key Words: National Culture; Corporate Culture; International Business Strategy.

  • THE MINDFUL MANAGERS   Order a copy of this article
    by Audrey Tang 
    Abstract: The term Mindfulness has become so mainstream it has lost meaning (Note to Self Podcast, 2018). The truth is, certainly in the applied sense mindfulness has never been given real meaning even the pioneers (e.g. Jon Kabat-Zinn , Thich Nhat Hanh or Daniel J Siegel) have not clear explanation of how it is framed, nor how it works. However, it does work; and, in a fast paced world which expects s to be in 5 places at once through technological innovation, anything that improves our quality of performance is worth considering. While companies have introduced mindfulness sessions into their workplaces with varying results it is arguable that, because of the vagueness and lack of codification of the term, it is being done wrong! This paper presents a brief literature review of Mindfulness with view to bringing some clarity to its remit; it addresses the scepticism surrounding incorporation of mindful techniques into the day; and it reviews a 10 session Mindfulness programme run at Brunel University London with Business Management students demonstrating that mindful practice has benefits both personally and professionally for the leader. This paper will conclude with some exercises from this programme that managers can easily incorporate into their schedule with view to improving performance.
    Keywords: Mindfulness; Management; Self-Care; Experiential learning; Peak Performance.

  • Gujarats Developmental Trajectory A comparative HDI study of Ahmedabad, Junagadh and Surat   Order a copy of this article
    by Vatsal Sahani 
    Abstract: The paper seeks to examine the correlation between economic and human development in Gujarat. Despite witnessing massive rates of economic growth over decades, the parameters of human development in Gujarat has been laggard. This disparity in development is reflected in regional variations as well as in lack of access to basic facilities, particularly health and education across the state. Based on primary data analysis of the State Human Development and the District Human Development Reports, the paper conducts an empirical and comparative study of three districts- Ahmedabad, Surat and Junagadh, and tries to discern the reason(s) for regional variations and disparities. Through Amartya Sens capability approach to development, the study reaches the conclusion that the growth trajectory in Gujarat needs to be more people-oriented and inclusive.
    Keywords: Human development; inclusive; capability approach; district human development report.

  • Addressing Climate Change Making the case for Big Data based Decision Making Framework   Order a copy of this article
    by Prateek Mangal, Anupama Rajesh 
    Abstract: Climate change is a certainty staring us in the face, and time to prevent and limit the damage it has caused, is steadily running out. The race for development by rapid industrialization, though for our benefit but it is making us pay a steep price. The byproducts of industrialization (Greenhouse effect - rising temperatures, melting ice-caps, rising water levels, falling groundwater levels, deforestation etc.) are leading to climate change; not only on a local level but on a global level. Global climate change and its impact on human life, is posing one the greatest challenges of modern times. There is an implied urgency in tackling the ill-effects of climate change. To envision the potential effect of large number of different climate scenarios, correspondingly large amount of data (Big Data) needs to be studied; so far there has been little utilization of Big Data Analysis on furthering our understanding of our planet despite the abundance of climate data. Recent studies have been highlighting an inherent need for a reliable Decision Making Framework (DMF) to address Climate Change. However, it is easier said than done due to the large social, economic and geographic diversity among the involved parties coupled with long time horizons and irreversible effects. For Big Data based DMF the focus is on big data, computational capability, and model simulation and data visualization that need to be addressed for big data to fulfill the promise with regard to climate change applications.
    Keywords: Climate Change; Big Data; Climate System; Data Science; Decision Making Frameworks; Earth Observation; UNFCCC; Essential Climate Variables (ECV’s).

  • Do Business Managers in Singapore Consider Sustainability a Sustainable Proposition Construing the Perception to Overcome Challenges?   Order a copy of this article
    Abstract: Many corporate managers perceive reporting on sustainability as a waste of time and money. An attempt is made to find if such perception has changed ever since Singapore Stock Exchange (SGX) introduced sustainability reporting of environmental, social and governance factors on a "comply or explain" basis in June 2016. It also analyses the challenges faced while adopting sustainability It is hypothesized that sustainability holds no significance for business executives post Singapore Stock Exchange guidelines on Sustainability Reporting. Secondly, it is hypothesized that there are specific challenges in implementing sustainable business practices. Lastly it is hypothesized that sustainable measures have had a significant impact. It is found that most organizations and individuals perceive sustainability as an essential requirement for businesses considering the threat that rapid urbanization is posing to the environment and all life forms and it is now an imperative strategy since the unveiling of Singapore Sustainability reporting requirements.
    Keywords: Sustainability; Sustainability reporting; Manager Perception; Sustainability challenges.

  • Sensory Marketing: An Innovative Marketing Strategy to Sustain in Emerging Markets   Order a copy of this article
    by Manvi Khandelwal, Ashok Sharma, Vinamra Jain, Vikas Indoria 
    Abstract: The study aims to explore the characteristics of marketing-mix strategies and its relationship with sensory marketing in the oral-care and hygiene sector. Exploratory factor analysis was applied to data collected through the questionnaire. Mean scores of the explored factors were calculated to know which factor has the greatest influence. An analysis shows that majorly four senses affect the purchase intention of a consumer. Product packaging and promotional strategies directly influence sensory behaviour of Indian consumers. Most of the components of the marketing mix were affected by multi-sensory stimuli that were incorporated in product design and promotional strategies. Amongst the five senses, visual sense has the greatest influence on the decision making of consumers. This paper involves innovative insights on usage of the five senses in marketing mix strategies to help marketers sustain the market capitalization of their products and influence consumer behaviour.
    Keywords: sensory marketing; marketing mix; product packaging; television advertising; sensory behavior; sensorial strategies; sensory inputs or tools; innovative marketing; sustainability.
    DOI: 10.1504/IJPSPM.2019.10020583
  • Digital Marketing : The Opportunity and the Imperative   Order a copy of this article
    by Nandini Das Ghoshal 
    Abstract: This paper explores how Marketing, as a discipline has transformed in the last decade due to the disruption of Digital technology. The new landscape is still unfamiliar to many. And yet it offers distinct opportunities in being able to engage with the target audience in a more meaningful way. The emerging themes which offer new opportunity are around Intent, Technology, Communication, Data and Customer Experience. This paper outlines elements of each of these opportunities. It also explores the imperatives of marketing in todays environment. It outlines the knowledge, skills and attitudes that the modern day CMO needs to have to be able to orchestrate this new, complex assemblage. This paper draws from the cumulative experience of industry veterans and practitioners leading this real-time change. Specifically, it tackles the questions of a) What are the elements of this new Marketing opportunity? b) What is the new Marketing imperative? e) Who is the new Marketing leader?
    Keywords: Digital technology; marketing.

    by Dhwanikta Sahani 
    Abstract: While this paper gives a detailed analysis and a case example of how a retailer can survive the recession, it is very important to note and take into consideration that this may not always be applicable for all retailers. Big Bazaar was a large, well established organization within a very large parent group (Fortune group), so the strategy may alter for retailers of different size. Additionally, Big Bazaar is based and operated in India which is an emerging economy, so the consumer preferences might differ to that of a developed economy which can again lead to an alternate shift in strategy. The recession could have different impacts across different nations which is another factor to take into account as well. An investigation into a larger sample size of companies spread across diversely can give a more accurate validated response.

Special Issue on: SIMSARC 2018 India 3.0 Commerce, Connectivity and Culture

  • Enterprise Architecture Implementation In Indian Banks: A Content Analysis   Order a copy of this article
    by Pramod Damle 
    Abstract: Enterprise architecture (EA) consisting of four architectural components of business, data, application and technology and the related architectural development method has been gaining ground for about a decade. Banks in India do not seem to have adopted full-scale EA, however, they have gone ahead with some basic building blocks. The aim of this project is to provide an insight about that prevalent piecemeal implementation so that banks would get help in organizing this existing work under an overarching EA. Ten large banks were selected and their annual reports for past three years were studied. Content analysis method under qualitative research was used to scan these reports for EA and related concepts. As envisaged, the banks were found to have taken some steps in piecemeal toward EA. The year-wise, function-wise and sector-wise patterns were also studied. The paper concludes with some directions for future research in this area.
    Keywords: Enterprise Architecture; Indian Banks; Bank Architecture; Content Analysis; Qualitative Research; Business Architecture; Data Architecture; Application Architecture; Technology Architecture.

Special Issue on: SIMSARC 2018 The 4 Cs Communication, Commerce, Connectivity and Culture Implications for Business and Society

  • A Global Examination of Country-Level Factors Impacting Corruption   Order a copy of this article
    by Mohammad I. Merhi, Punit Ahluwalia 
    Abstract: Corruption is a widely discussed phenomenon in news media, public policy debates, among social activists and within governments. In recent years, it has been suggested that greater use of digital technologies can lower corruption. This paper attempts to explore this question and find out some of the relevant relationships between macro-level factors and country level levels of corruption. Secondary data published by the United Nations, Transparency International, and other similar organizations is used to analyze and confirm the proposed relationships. The results show that telecommunication, freedom of press, and e-participation are critical antecedents to corruption. The paper also examine indirect relationships between macro level actors and corruption. The results and their implications are discussed for research and practitioners.
    Keywords: cross-country analysis; corruption perceptions; information and communication technologies; e-participation; human capital; freedom of press.

  • Pleasant experience in Indian academic libraries: Shopping mall centric and phenomenology approach   Order a copy of this article
    by Rajiv Divekar, Komal Chopra, Dipali More 
    Abstract: The study compares academic libraries and shopping malls with respect to pleasant experience achieved through infrastructure and technology. Phenomenology approach was used to capture user expectations on pleasant experience in an academic library which was then compared to consumer experience in shopping mall through published literature. The results showed that common experiences in mall and academic library include pleasure and satisfaction, recreational experience, experience of socialization, experience of convenience and experience with technology. The study shows that academic libraries can adopt a shopping mall centric approach to attract users and increase usage of library resources.
    Keywords: library;pleasant experience;phenomenology; shopping mall.

  • Impact of four components of money supply on GDP growth using ARDL: evidence from India   Order a copy of this article
    by Karthikeyan Chandramohan, Ramasamy Murugesan 
    Abstract: This study investigates the relationship between the money supply components Demand Deposits, Time Deposits, Other Deposits with RBI and Currency in Circulation each expressed as a percentage of GDP, inflation and Nominal GDP growth. Granger Causality test and ARDL bounds test are used to investigate this relationship. These money supply variables have an impact on nominal GDP growth in the long run. A change in inflation seems to be the major determinant of change in nominal GDP growth in the long run. This study also finds a bidirectional relationship between change in Currency in Circulation to GDP ratio and change in Nominal GDP growth.
    Keywords: ARDL; auto regressive distributed lag; GDP growth; gross domestic product growth; money supply; granger causality; India.

Special Issue on: Recent Engineering Trends and Applied Sciences

    by Iswadi Idris 
    Abstract: The objective of study is to find out the performance of senior high school supervisors in Bengkulu City regency, Bengkulu Province that consists of: (1) composing supervisory planning, (2) carrying out the supervisory planning, (3) evaluating the implementation of the supervisory planning, and (4) guiding and training of professional teachers and school principals. The research was conducted in regencies and cities in central Bengkulu regency, Bengkulu province. The subject of research is senior high school supervisor in Bengkulu City, Bengkulu province (29 persons). The method of research is mixed method. The research design used Provus is Descrepancy Evaluation Models (DEM). The data were collected by using observation, interview, questionnaire and documents. The results of research shows that: (1) the performance of supervisors in composing plannings is very good category, (2) the performance of supervisors in carrying out supervisory planning is good category, (3) the performance of supervisors in evaluating the product of implementation of the supervisory planning is fair category, and (4) the performance of supervisors in guiding and training of professional teachers or school principals in Bengkulu City, Bengkulu province is poor category.
    Keywords: performance; planning implementation; evaluation and training.

Special Issue on: Recent Technology Trends and Their Impact on Social and Natural Sciences and Engineering

  • An empirical evaluation of stress and its impact on the engineering colleges faculty members in Tamil Nadu   Order a copy of this article
    by Senthil Kumar Arumugam, Seranmadevi R 
    Abstract: The present study examined the specific causes, levels and effects of stress experienced by faculty members who worked in Unaided Private Engineering and Technology (UPET) colleges in the state of Tamil Nadu, India. Factor analysis and structural model were used to evaluate the relationship between the causes, subsequent effects at different level of stress and the appropriate personal and organisational stress coping strategies. Primary data were collected from 560 faculty members by employing convenience sampling method during the academic year 2017-18. The study revealed that, causes of stress influencing considerably the level of stress and the level of stress explained the high influence on the effect of stress variables. Both effects of stress and causes of stress were negatively influencing the stress coping strategies of personal as well as organizational level strategies.
    Keywords: causes of stress; effects of stress; level of stress; coping strategies; UPET.
    DOI: 10.1504/IJPSPM.2019.10022681
  • Significance of physical comfort and emotional support on confidence and trust in healthcare professionals   Order a copy of this article
    Abstract: Physical comfort and emotional support being one of the principle component of patient-centered care in healthcare delivery, however not given much importance by the researchers in India. Furthermore, previous studies done in western countries given some insights on physical comfort and emotional support.rnThis study precisely aimed to fill these observed gaps by first focusing on the perception of healthcare professionals from the tertiary healthcare centers in Chennai and secondly in understanding the perception of patients from same setup hospitals in the major factors of physical comfort and emotional support. Finally, the impact of these two factors on the confidence and trust of healthcare professionals. The results from this study indicated that assistance with daily activity followed by emotional support has influence on confidence and trust of healthcare professionals. In addition, the results exerted strong evidence that patient needs explanation on the medications in the language they can understand, environmental comfort and emotional support. Furthermore, the study provides understandings into the research and managerial implications of such findings. rn
    Keywords: Physical comfort; Emotional support; Confidence and Trust; Healthcare Professionals; Patients.

  • Value Creation through Agile Social Entrepreneurs toward Sustainable Development for Generation Next: An Unified Empirical Case Analysis   Order a copy of this article
    by Pragyan Gharai, Jayant Kumar Panigrahi, Ipseeta Satpathy, Biswajit Das 
    Abstract: The research article is an exploratory and descriptive work with a realistic approach to the functioning of social entrepreneurs. Current social entrepreneurs (SEs) in essence work with a capability for innovative application for business. They are apt and agile in tackling vital socialrnproblems scanning the eco-system. They offer novel feasible ideas for ameliorating social conditions by en-cashing on the lacunae of government for mitigating the societal need. Social entrepreneurs vigorously explore with the panacea to address the critical problems affably, by constructing systems with a solution. They persuade the specific societies to involve themselves and move in different avenues and directions. It builds a spirit of consensus to co-create value and collaborative business with a social responsibility. With this backdrop, the present research paper attempts to highlight the entrepreneurship initiatives undertaken by a few leaders; towards the designed development of education sector. The primary objective and focus of the research paper is to insinuate and illustrate the contributors of the social-rneducational entrepreneurs, for the improvement and augmentation of education. By taking a non-positivistic stance and qualitative methods the explorative insight has witnessed the real-life cases of social entrepreneurs and their cosmic driving force; that was embedded in them for delivering service in the field of education. The objective of the research paper was to study about, how social entrepreneurs have shown constant interests and succeeded in creating value in the development of education. The analysis emphasized the scope and challenges encountered by the SEs while implementing plans for the prosperity of the society. Just like entrepreneurs transform the fascia of business or create a new business, SEs act as change angels creating opportunities, developing innovative solutions on a big scale for the society
    Keywords: Social Entrepreneurship; Education; Sustainable Development; Value Co-Creation,Social Issues.

Special Issue on: VINC 2019 Mindfulness towards Sustainability

  • Role of 4cs of marketing mix in building trust to achieve brand loyalty in case of Fasteners Industry: a PLS-SEM approach   Order a copy of this article
    by Kanishk Gupta 
    Abstract: With more and more industries becoming reliant on fasteners industry for goods, competition is on elevation among businesses within fasteners industry. The principal aim of this paper is to probe the role of 4cs of marketing mix i.e. customer, communication, cost and convenience in predicting trust as a factor and further investigate impact of trust on brand loyalty in fasteners industry. A sample size of 220 respondents was acquired for the study. PLS-SEM approach was employed to examine the research framework along with bootstrapping approach to test the fabricated hypotheses. As per the findings, all the 4cs of marketing positively influenced and predicted trust. Trust had a strong and positive influence on brand loyalty. All the hypotheses constructed were supported as per bootstrapping approach.
    Keywords: communication; convenience; cost; commitment; corporate image; trust; brand loyalty; fastener’s industry.

  • Preferences of Indian consumers towards attributes of online shopping websites: A Conjoint Analysis   Order a copy of this article
    by Aanchal Aggarwal 
    Abstract: The purpose of this study is to explicate the preferences of Indian consumers towards online shopping websites with special reference to attributes of online shopping websites. It was investigated in the previous studies the factors affecting preferences of the consumers towards online shopping websites but due to their practical limits, they did not methodically explore customer preference proposals that reveal the relative importance of attributes and features of online shopping websites. The study helps in understanding the customers preferences about website attributes they came across while shopping for the products required by them. Through an in depth literature review we discovered three attributes of online shopping website considered as most important perceived attributes by consumers that will increase their purchase intensions i.e. perceived usability, perceived security and perceived information quality. These three attributes consists of eight different factors namely site design, shopping convenience, transaction security, payment system, delivery, product value, customer communication and special content information. In all, 300 Indian consumers of Delhi NCR region who are online shoppers had been surveyed to conduct the above research agenda with the help of conjoint analysis using OLS regression model. It is found that the perceived information quality is most important attribute considered by consumers that will increase their purchase intensions followed by perceived security and perceived usability. Also, the factors that are most preferred under these attributes are better product value, transaction security and site design respectively.
    Keywords: Online shopping; Website attributes; Perceived Usability; Perceived Security; Perceived Information Quality; Purchase Intentions; B2C marketplace.

  • Customer Perception towards Patanjali Megastore and Kirana store- A Comparative Study   Order a copy of this article
    by Noopur Saxena, Shreya Gupta, Aastha Gautam 
    Abstract: In India and across the world the ideas of herbal and pure products are gaining importance. Patanjali because of its herbal nature, fine quality and rational price is giving tough competition to its counterpart MNCs and unorganized retailers. With the view of promoting organized sector retailing Patanjali has opened Patanjali Megastores and Patanjali Chikitsalaya & Arogya Kendra. But because of the availability of Patanjali products at nearby kirana and other stores, the preference of the customers towards Megastore is less. This study makes a comparative analysis between Patanjali Megastore and Kirana store, to identify the factors which act as a hindrance in the growth of Patanjali megastore in Delhi and examined the impact of demographic variable. 152 respondents were surveyed; independent T-test and ANOVA were used for analysis of the data. Customer patronage to Megastores was found to be positively related to variety, service, everything at one place, ambience, space adequacy, cleanliness, speed and accuracy of billing and different modes of payments. Kiranas do well on discount, home delivery, location, after sale services and relationship building. The converse is true for Megastore. Gender and age has no impact in selection of kirana store and Megastore. The findings may help the Megastores, corporate and policy makers in better understanding customer requirement and help support the development of suitable growth strategies.
    Keywords: Patanjali Megastore; Kirana store; unorganized retailers; organized sector; customer perception.

  • Testing of Weak Market Efficiency in Indian Stock Exchange employing Variance Ratio Test   Order a copy of this article
    by Dr. Madhu Arora 
    Abstract: The rational investors want to maximize their invested amount. It will happen only if one knows the possibility of arbitrage opportunity in market. If stock market is efficient, one cannot generate abnormal profit. The objective of the present study is to test the weak market efficiency of Indian stock market. The stock indices are Sensex and Nifty. The daily adjusted closing price of these two companies is collected from October 8, 2012 to October 5, 2018. The variance ratio test was employed to test the weak market efficiency. The result revealed that Indian market is not efficient. It is found that technical analysts can generate excess return in Indian stock market both in Sensex and Nifty.
    Keywords: Random Walk Model; Variance Ratio test; market efficiency and unit root test.

  • An empirical study on influence of e-CRM towards Customer Loyalty in banking sector   Order a copy of this article
    by Siddharth Shastri, Ridhima Sharma, Vaishali Sethi 
    Abstract: To succeed and grow wholly in an exceedingly competitive corporate scenario like the Indian banking sector, simply drawing new consumers is inadequate. Service providers lie Axis Bank should strive to retain their existing consumers to succeed and grow. This study was created to examine and delve into the relationships of the promotional initiatives of ecrm, allegiance and relationship quality. According to the findings, respondents usuially had an optimistic outlook towards the ecrm promotional strategies undertaken by Axis Bank, comprising of e-DM, relational interaction, privileged conduct and observed incentive.
    Keywords: e-banking; e-CRM; Axis Bank; Perception; Trust; Relationship.

  • Exploring E CRM in Indian Banking Sector   Order a copy of this article
    by Ridhima Sharma, Siddharth Shastri, Jitendra Singh Rathore 
    Abstract: Consumer relationship management can be explicated as the procedure of gaining, retaining and developing rewarding consumers. It demands an unambiguous centre on the service characteristics that signify value to the consumer and initiates allegiance. CRM is considered to be 10% strategy & 90% action as per according to certain literature. It is considered as business strategy that increases value to customer services in bank & brings customers near to business. rnTo derive customer delight a proper strategic alliance is required in implementation. E-CRM emerged from Internet & web technology, which helps in facilitation of implementation of Customer Relationship Management. It relies on Internet or web based interactions between company & customers.
    Keywords: e-CRM; Customer; Website; Trustworthiness; Corporate Strategy; Quality Service.

  • Exploring the training methods for effective Employees performance in IT organizations in India: A SEM approach   Order a copy of this article
    by Karishma Gulati 
    Abstract: In the dynamic phase of the market, all organizations have a variety of opportunities to grab and number of challenges to satisfy. The purpose of this study is to shed more light into the relationship of perceived training effectiveness, with various variable factors like performance appraisal, skill development, leadership etc. based on empirical research, conducted in IT organizations. A structured instrument was developed based on the review of the literature of the theme of research for data collection from the employees of top 5 IT organizations (as per NASSCOM 2016-17). The present research provides an exclusive theoretical model that demonstrates the impact of On-the-job and Off-the-job Training in Work Efficiency, Work Quantity and Work Quality. It is concluded that if an organization wants to increase their employees performance they need to have a balance between on the job training and off the job training.
    Keywords: On-the job training; Off-the-job training; Work Efficiency,Work Quality; Work Quantity.

    by Sopnamayee Acharya 
    Abstract: Nurses are professional practitioners who are responsible for providing leadership to nursing services, co-ordinate services and attend people in community all the time. This study focuses on the nursing Quality of working environment in private hospitals of Indore. This paper attempts to identify the relationship that exists among Quality of Work Life (QWL), Employee Motivation and Employee Engagement of nurses working in private hospitals situated in Indore city. The results projected are based on technical analysis. The research design was descriptive and non-probability convenience sampling method was applied to select nurses from private hospitals of Indore City. The total number of respondents for this study was 200. Both primary and secondary data were collected. Self-structured questionnaire was used to collect the responses from the nurses of Indore. From Literature factors for QWL, Motivation and employee engagement are taken into consideration. Seven factors for Quality of Work life i.e., working conditions, skill utilization, Compensation, Opportunities at work, Social Integration, Constitutionalism, Total life space relates with four factors of motivation like Basic Needs, Safety, Esteem and Self-Actualization. Employee Engagement has been measured with factors like compensation benefits, Job characteristics, perceived organizational support, Learning and development, Communication, Person organization Fit and Intent to quit. To find out the relationship correlation coefficient has been calculated with Significant at 0.01 and 0.05 levels. The study tried to find out the relationship between Quality of Work Life with employee motivation and with employee engagement. Also to study the relationship between Employee Motivation and Employee Engagement.
    Keywords: Nurses; Quality of Work Life; Employee Motivation; Employee Engagement.

    by Shalini Shukla 
    Abstract: Development story of country India is multifaceted but continuous growth cant be taken for granted. With time, country is getting downgraded on many global parameters and indexes irrespective of abundant resources. Keeping this notion as a pivot point, study attempted to find out strategic mismatch in terms of planning of developmental and growth policies. Global competitiveness Indexes have been used to identify the strategic thrust area for India and budget documents has analysed for exploring the focus area by policy makers. Strategic thrusts area and focus area has been compared to find out the mismatch in terms of alignment. Vast differences were found in thrust area and focused areas. Strategic changes in term of formulation and implementation of policy are needed to overcome the ground level problem of inefficiency. Study presents number of implications for researchers, policy makers as well as executors for being mindful with quantitative approach of growth.
    Keywords: India; Strategic Mismatch; GCI; Budget; Plans and Policies.

  • Bhartiya Model of Financial Literacy (BMFL) as a key to Sustainable Development   Order a copy of this article
    by Ravisha Chutani 
    Abstract: In the era of globalization, due to high amount of information available it is necessary to develop theories and concepts which consider indigenous factors (culture and context) for sustainable development. Numerous amount of research has been done in the field of financial literacy using OECD framework that defines Financial Literacy (FL) as a combination of awareness, knowledge, skill, attitude and behaviour, those remain essential aspects to make a sound financial decision in general that eventually secure financial welfare also for an individual. Many studies in India and also in the western world have been carried out using OECD framework to assess the financial literacy of individuals. But till now studies have not adopted the inherent features of Indian culture to suit the context. This research paper proposes a new pathway to analyze financial literacy in the states of Punjab and Haryana using Bhartiya Model of Financial Literacy (BMFL) with respect to Bharat which aims at achieving holistic development. Bhartiya Model of Financial Literacy (BMFL) mentions Financial Literacy can be defined as a subset of Purusharth (Holistic Model of Development) which cannot be understood in isolation as it deals with the financial knowledge, behaviour, attitude, approach, choice pattern, emotions, mindset and lifestyle, all keeping in view that Moksh (oneness with God) should be the top priority for overall happiness of self, family, society, nation, world and the universe, and the material wealth.
    Keywords: Bhartiya; Demographics; Factor Analysis; Financial Literacy; Haryana; Punjab; Regression Analysis; Indian households.

Special Issue on: Digital Transformation in the Public Sector

  • Decision Support System for flood risk assessment and public sector performance management of emergency scenarios   Order a copy of this article
    by Yovan Felix A 
    Abstract: Natural calamity causes an enormous destruction to the human beings as well as to their properties. Continuously the earth has been threatened and affected by different calamities such as Flood, Earthquake, Tsunami, etc. Human beings dont have the supernatural power to go against the calamity whereas the huge destruction caused by the calamity can be reduced by taking the right decision. When the calamity causes a severe damage to life and property a right decision has to be taken to avoid and reduce the level of loss. The appropriate decision that is taken during this critical situation reduces the aggravation of the damages caused by the calamity. A support is very much required to take the right decision during the emergencies. In this technically advanced age, possible measures have to be taken to safeguard the people and their belongings. The present paper consists of various studies from every part of the world on Decision Support Systems. This paper focuses on the execution, advantages, constraints, and scope of applying the decision support system during the calamities.
    Keywords: flood disaster management; decision support systems; flooding; GIS,.

  • AI Transformation in Retail Sectors   Order a copy of this article
    by Sivaram M 
    Abstract: The retail industry is growing vastly with large volumes of resources and increase challenges from new technologies. Today world is witnessing the occurrence of Artificial Intelligence (AI) technology which provides solutions to many complications faced by individuals in various sectors. Novel ways to organize economic activities are emerging which is facilitated by Artificial Intelligence. AI presents the advantages of increased safety and lowers costs in international as well as domestic payment transactions. It can reinstate paper-based and manual purchase orders and other trade documents, using smart contracts. AI makes a dramatic impact on the retail sector. The use of AI technology has the potential to change the retail industry by introducing new ways of transacting that are expected to change the traditional ways in which enterprise exchange data and money. With the innovation of AI, the retail industry is developing vastly and has also paved the ways for seamless accessibility of processes anytime and anywhere.
    Keywords: Artificial intelligence; retail sectors; supply chain management; Retail Use Cases.

Special Issue on: VCBMC-2019 Consumer-centric Insights and Organisation Performance

  • Online Impulse Buying : A Qualitative Inquiry for consumer centric insights   Order a copy of this article
    by Pawan Kumar, Ritu Kumra 
    Abstract: In this present era, consumer behaviour has become very volatile and instant purchased is named as impulse buying. For the marketers it has become difficult to motivate the behaviour of the customer for brand switching and increase the number of unit purchase. In Indian context e-impulse buying is new phenomenon therefore a qualitative approach through conducting focus interview has been adopted to explore it deeply. The population for the study is heterogeneous because it comprised of all types of consumers who often go for online shopping in past six months. Purposive sample technique was be used to collect data. Consumers were interviewed and their experiences were recorded with the pre-approval of the respondents. The study provides insights, add to the knowledge of the researchers, academicians and online strategist to optimise their strategies in a better way.
    Keywords: Impulse buying behaviour; online shopping; Qualitative research; consumer behaviour; buyer’s experiences; elements trigger impulse buying.

Special Issue on: ISCBE 2019 Emerging Challenges of Public Sector Management in Transition and Emerging Economies

    by Gresa Mjaku, Abdylmenaf Bexheti 
    Abstract: Abstract: The aim of this paper is to investigate the main determinants for preventing bad financial management in the public sector in the Republic of Kosovo. Therefore, public institutions and audit agencies in our country need to work more than ever before to promote law enforcement, fight against corruption, honesty, the efficient use of public funds and the increase of government competencies and responsibilities. rnWe employ primary data due to lack of data by the State Statistics Agency and other relevant institutions. The data set includes a sample of 400 internal auditors, covering the entire auditor region in the Republic of Kosovo. An IV-GMM model is implemented to measure the impact of determinants in the public sector. Since the reliability of the data is proven, we think that this research has presented the current state of the institutions of the Republic of Kosovo and determining the main factors of the progress of this system. rnThe results show that the implementation of legal criteria, the independence of the internal auditor, skilled workers and those who have good relations with staff and clients, prevent mismanagement of financial management. Moreover, the results show that the implementation of recommendations by internal auditors has an impact on preventing bad financial management.rn
    Keywords: Control; auditing; managing; efficiency; governing public sector; Kosovo.