Forthcoming articles

International Journal of Management Practice

International Journal of Management Practice (IJMP)

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International Journal of Management Practice (36 papers in press)

Regular Issues

  • Food Commodity Price Volatility and Its Nexus with Monetary Factor: An Empirical Analysis of India   Order a copy of this article
    by Amritkant Mishra, Amba Agarwal 
    Abstract: This empirical analysis strives to properly investigate the potential consequences of the foreign exchange rate and money supply on retail food inflation. It also endeavours to explore the commodity-wise food inflation volatility in Indian outlook. The successful outcome of the ARDL technique sufficiently reveals that in the short run, money supply and foreign exchange rate have a direct impact on food inflation. While on the other hand, in the long run, foreign exchange rate produces a negative impact on food prices. The outcome of causality examination demonstrates that there is no causality running from money supply towards the food inflation, while on the other hand, unidirectional causality exists from the foreign exchange rate toward food inflation in India. Moreover, the result of the volatility analysis reveals that commodities like vegetables, pulses, condiment, fruits, and tea have double-digit inflation with high volatility. While on the other hand, essential commodities such as egg, meat, fish, cereal and milk seem less volatile. The disintegration result amply demonstrates that grains, drain, egg, meat, and fish have a tremendous contribution to the food prices expansion.
    Keywords: Food inflation; volatility; GARCH; ARDL and Money Supply.

  • Auctions, Negotiations and Winner's Curse in Coal Mining in India   Order a copy of this article
    by Soumendu Sarkar 
    Abstract: In this essay, we examine the move from negotiations to auctions as the method of allocation of coal mining blocks in India. The Economic Survey of India 2017-18 recorded that the move to auctions for allocation of captive blocks has been less favourable than predicted, because of \emph{winner's curse}. Late 2017, media reported that the government was considering revenue-sharing models for coal block allocation. In February 2018, the government opened up coal for commercial mining through ascending auctions. Given this contradiction, a careful analysis of different allocation procedures needs to be carried out with the nature and future trajectory of coal mining in India in mind. Our plan is as follows. We begin with a background of the coal block allocation process in India. Subsequently, we review the relevant technical literature on allocation of natural resources. We then compare methods of allocation in terms of their suitability and performance for fulfilling the desired objectives of the government.
    Keywords: Auctions; Negotiations; Coal; Energy; Indian Economy; Industrial Organization; Economics of Regulation.

  • Oil Prices and Stock Market Interplay in Dubai   Order a copy of this article
    by Shruthi Murali, Thiyagarajan S, Naresh Gopal 
    Abstract: This study examines the relationship between Dubai Financial Market General Index (DFMGI) and two important Crude oil price indices, West Texas Intermediate (WTI) and BRENT. Granger Causality tests followed by a robustness check using the Vector Autoregression Model are run on daily logarithmic returns of the variables during the period 2008-15 with particular attention paid to two quarters before, during and after the two major oil price crashes during the period (in 2008 and in 2014). The results show that DFMGI is affected by crude oil prices only during periods of low oil prices. Furthermore, Dubai Financial Market is affected by WTI prices rather than BRENT prices. The study also reveals that WTI spot prices cause BRENT spot prices.
    Keywords: Dubai Financial Market General Index (DFMGI); WTI; BRENT; Volatility; Granger Causality; Vector Auto Regression Model.

  • Developing Civil Servants Engagement and Participation in Cost Reduction Policy through Meta-Abilities: A Case of Malaysia   Order a copy of this article
    by Mohamad Hisyam Selamat 
    Abstract: This study examined the factors affecting cost reduction policy implementation amongst Malaysian civil servants through meta-abilities and a sense of engagement. The studied intrinsic values were a cognitive skill, self-knowledge, emotional resilience, and personal drive. Civil servant engagement in the workplace was treated as the mediating variable. All these values were included in the conceptual framework. A cross-sectional survey was adopted to validate the framework. The sample size for the population of this study was determined at 400. From the analysis, it was found that cognitive skill, emotional resilience, and personal drive influenced participation in cost reduction policy implementation significantly. On the other hand, engagement was negatively influenced by cognitive skills. Additionally, engagement did not mediate the relationships between cognitive skill, self-knowledge, emotional resilience and personal drive and participation in cost reduction policy implementation. Nevertheless, it was found that engagement influenced participation in cost reduction policy implementation significantly. The practical implications are the discovery of theoretical, personal, and workplace practical best practices for the participation in cost reduction policy implementation in public organizations.
    Keywords: Cognitive Skill; Reduction Policy; Civil Servants; Participation; Meta-abilities.

  • Development of the Instrument for Psychological Contract Effectiveness for Service Quality in Academic Institutions   Order a copy of this article
    by Neelam Kaushal 
    Abstract: Psychological contracts theoretical argument arises from social exchange theory which consists of professed commitments and hopes that are having an individual perspective. According to this theory, all the parties comprised in any form of relationships want to construct a relationship based on common respect and fairness. The study on the basis of social exchange theory is aimed to analyze the relationship between students and educational institutes referred to as Psychological Contract effectiveness through exploratory and confirmatory factor analysis. The study along with quantitative design also included qualitative analysis for the scale development. The students from various educational institutions composed a sample of 232 and 300 respondents for EFA and CFA respectively. Scale reliability was assessed by Cronbachs alpha and J
    Keywords: Psychological contract; presumptions; higher education; educational institution facilities and obligations.

  • Perceived Independence or Knowledge Spillovers: The Demand for Non-Audit Services among Family Businesses   Order a copy of this article
    by Bennet Schierstedt, Marisa Henn, Anja Müsch 
    Abstract: This study investigates the impact of family involvement in top management teams, family firms life cycle stages, and family firm identification on family firms demand for non-audit services (NAS). Based on a hand-collected panel dataset including 1,148 German firm-year observations made by 162 family firms, we show that family involvement in top management teams is negatively related to the demand for NAS, resulting in less financial bonding with the incumbent auditor. Moreover, later life cycle stage and high family firm identification positively drive the demand for NAS, which jeopardises external stakeholders perceptions of auditor independence. By moderating auditor characteristics, we show that if the incumbent auditor belongs to the Big Four, family managers NAS purchases are similar to those of non-family managers. Moreover, the relationship between high family firm identification and the demand for NAS becomes even stronger when the incumbent auditor belongs to the Big Four.
    Keywords: Non-audit services (NAS); Socioemotional wealth; Family firms; Panel analysis; Auditing.

  • Blockchain, Trust, and Trust Accounting: Can blockchain technology substitute trust created by intermediaries in trust accounting? A Theoretical examination   Order a copy of this article
    by Silvana Secinaro, Davide Calandra, Paolo Pietro Biancone 
    Abstract: Blockchain technology features such as distributed ledger, decentralisation, smart contracts, and consensus mechanisms promise to trust in transactions. It could be beneficial to trust accounting processes. This paper, using theoretical analysis, reviews these features and examines if they could lead to the substitution or complement the role of trust agents such as legal firms, lawyers, accountants or auditors, and even regulatory authorities. The investigation shows that while blockchain present novel features that are key to enhancing trust, the technology can only complement that trust accounting process, due to the technical skills required. At the same time, the paper discusses the relationship between trust and intermediaries. Future investigations could analyse the relationship between faith and technology, considering practitioners view.
    Keywords: trust; trust accounting; blockchain technology; immutability.

  • EVALUATION STUDY OF JORDANS DECENT WORK COUNTRY PROGRAMME (DWCP) from 2012 to 2015   Order a copy of this article
    by Anan Abuhummour 
    Abstract: The purpose of this evaluation is to summarize and assess the Jordanian Decent Work Country Program (DWCP) from 2012 to 2015 in its efforts to reduce decent job deficits. This analysis considers the before-and-after approach in which the pre-policy period acts as a control that measures the post-exacting (DWCP). Pre- and post-policy periods were compared. Trend and correlational analysis, r and r2, Ordinary Least Squares regression, and the T-test were utilized. This evaluation indicates that between 2012 and 2015, the DWCP was ineffective in maximizing Jordanians female contribution to the workforce, in increasing membership of the Social Security Corporation due to deficiencies in decent work. A longitudinal study is strongly needed or very much needed? to track the progress: on of Jordanian women's involvement in the labour market over time, and growth in number of participants of the Social Security in Jordan.
    Keywords: Keywords: Evaluative study; public policy; Decent Work Country Programme (DWCP); decent job deficits; women's economic participation; the Social Security Corporation SSC; the public sector; Jordan.

  • Understanding the role of Service Attributes in Consumer- Small Retailer Relationships: Findings from Pakistan   Order a copy of this article
    by Arsalan Najmi, Syed Fahad Ali, Waqar Ahmed, Kanagi Kanapathy, Azmin Azliza Aziz 
    Abstract: The purpose of this study is to identify the Impact of Service Attributes consisting of Assortment, Service and Store Environment, on Satisfaction and Relationships among consumers and small retailers. Further, impact of Satisfaction and Relationship was also analyzed on Loyalty. The sample size for this study was 318 grocery retail customers. Partial Least Square Structural Equation Modeling has been used as a statistical technique. It was concluded that all independent variable had significant positive impact on dependent variables, except that assortment was found to have no significant impact on relationship. Findings of the study are discussed whereas practical implications are also highlighted.
    Keywords: Assortment; Service; Store Environment; Satisfaction; Relationship; Loyalty.

  • Mechanisms for Engineers to Promote Product and Process Innovation: Thai Manufacturing Context   Order a copy of this article
    by Kimseng Tieng, Chawalit Jeenanunta, Youji Kohda 
    Abstract: Engineers are crucial for upgrading a firms technological capabilities and promoting innovation. This study empirically investigated the effects of engineer problem-solving capabilities (antecedent variable) on product and process innovation, using engineer managerial capabilities and engineer involvement in innovative activities with other departments as the main mediators. A parallel multiple mediation model was designed and run on PROCESS macro to analyse 189 respondents. The data was collected from manufacturing firms located in the Bangkok metropolitan area from December 2016 to January 2017. The results indicate that engineer problem-solving capabilities significantly, positively, and directly affect product innovation, and the proposed mediators do not function as a mechanism between the antecedent variable and product innovation. Meanwhile, engineer problem-solving capabilities indirectly affects process innovation, in which engineer involvement in innovative activities with other departments functions as the main mediator. However, there is insufficient evidence to claim the significant role of engineer managerial capabilities as the mediator between the antecedent variable and process innovation.
    Keywords: Engineer problem-solving capabilities; engineer managerial capabilities; engineer involvement in innovative activities with other departments; product innovation; process innovation.

  • Identification of critical success factors in the implementation of advanced manufacturing technologies in the small and medium enterprises of northern India   Order a copy of this article
    by Arishu Kaushik, Doordarshi Singh 
    Abstract: The objective of this research is to identify and rank the critical success factors in the implementation of advanced manufacturing technologies in small and medium enterprises of northern India. A significant and reasonable number of small and medium scale manufacturing enterprises have been surveyed in order to obtain highly reliable data. The VIKOR method has been applied in order to measure the weightage of each success factor in a simple mathematical form and rank them accordingly. An action plan to overcome barriers and successfully implement advanced manufacturing technologies by following the critical success factors has been suggested. This paper includes various classifications and merits of advanced manufacturing technologies. This research can help enterprises in overcoming barriers in the implementation of advanced manufacturing technologies.
    Keywords: Advanced manufacturing technology; small and medium enterprise; implementation; critical success factors; manufacturing industries; VIKOR.

  • Mediating Role of Balanced Scorecard on the Relationship between Uncertainty and Performance in the Manufacturing Companies in Jordan   Order a copy of this article
    by Almothanna Abu Allan, Nor Abu Kasim, Mazlina Mustapha, Sabarina Shah, Suzan Abed 
    Abstract: The main purpose of this study is to investigate the mediating role of balanced scorecard (BSC) implementation between perceived environmental uncertainty and organizational performance. To achieve the above objective, this study employed a quantitative research methodology of 312 samples questionnaire. This questionnaire was targeting medium and large manufacturing companies operating in Jordan and implementing a balanced scorecard. The study has revealed a significant positive relationship between perceived environmental uncertainty and both BSC and organizational performance. Also, this study documented the mediating effect of BSC on the relationship between perceived environmental uncertainty and organizational performance. As a result, it was clear that BSC offers information that leads managers to rapidly respond to environmental uncertainty in order to formulate strategies, confront challenges, and enhance their organizational performance.
    Keywords: balanced scorecard; environmental uncertainty; manufacturing industry; emerging economy; performance; Jordan.

  • An Exploratory Study of Revenue Management Practice in Nigerias Small and Medium-sized Hotels.   Order a copy of this article
    by Adesola Osinaike 
    Abstract: This research investigates the adoption of RM theory in relation to its practice within small and medium-sized hotels (SMHs) in Nigeria based on the semi-structured interviews of 21 hotel managers. The concept of revenue management (RM) has developed since its inception in the early 1970s during the deregulation of the airline industry in America. It is now a common phenomenon in the service industry, particularly within the hospitality and tourism industry. This paper reveals that an adequate understanding and application of revenue management theory could maximise every aspect of operations in the hotel sector. This research involves a detailed investigation in the following key areas: the concept of revenue management, price determination, demand prediction and the effect of technology. The research methodology adopted a qualitative approach using semi-structured interviews. Data from the interviews were transcribed and thematic analysis was used to evaluate the findings.
    Keywords: Revenue management (RM); pricing strategies; demand forecasting; technology; small and medium-sized hotels (SMHs).

  • Flexpatriates: Issues and Challenges for Short-term Assignments in the United Arab Emirates   Order a copy of this article
    by Rizwan Tahir 
    Abstract: Flexpatriates are sent by their companies to different countries around the globe to execute short-term and important assignments and then immediately return home after completing their project. However, in international human resource management (IHRM) research, attention has mainly been focused on traditional expatriates. Even though alternative arrangements for global mobility, such as flexpatriation, have recently become increasingly popular among multinational corporations (MNCs), this trend seems to have been neglected in previous studies. The present study endeavors to examine the issues and challenges encountered by Western flexpatriates during short-term assignments in the United Arab Emirates (UAE). The results suggest that, with minimal interventions by the human resource (HR) departments, these flexpatriate executives have been proactive while working in the UAE in self-managing their personal and family issues, work?life balance, career issues, and cultural challenges. Finally, the present study provides some suggestions for HR managers in effectively managing flexpatriates and also provides an agenda for future research in this emerging field.
    Keywords: United Arab Emirates; Flexpatriation; International assignments; Career issues; Family issues; Work?life balance; Cultural challenges.

  • Effect of Effective Patient Communication and Customer orientation on Service Quality leading to patient satisfaction: A Study of Multi Speciality Hospitals of North India.   Order a copy of this article
    by AJAY DOGRA, Sanjeev Sharma 
    Abstract: Patient satisfaction has remained a cardinal indicator for the measurement of healthcare quality for a long time. It may be considered as a proxy but it is a dominant indicator to measure success of a hospital. As the hospital services are critical in nature and deal with life and health of patients, effective and quality communication in perceptive and convincing manner leads to patient satisfaction. Effective communication in hospitals results in patient compliance and better quality of services. The model tries to find out the impact of effective patient communication and customer orientation on service quality and effect of service quality on patient satisfaction. The structural model has been tested with help of structural equation modelling using Partial least square method, on a sample size of 500 patients from selected multi-specialty hospitals of north India. The findings of study imply that effective patient communication and customer-oriented behavior significantly impacts the service quality in multi-specialty hospitals which explains substantial variance in patient satisfaction.
    Keywords: Effective patient communication; Customer orientation; Service Quality; patient satisfaction; Hospital services.

  • Participatory Budgeting in a South African Local Municipality   Order a copy of this article
    by Tyanai Masiya, Adrino Mazenda, Tandokazi Gwabeni 
    Abstract: There is growing recognition that local government is central to public participation worldwide (Mohammadi, Norazizan and Nikkhah (2018). In countries such as South Africa, focus is growing on adopting innovative methodologies and tools for opening up spaces for greater public participation at the local level. Participatory budgeting has emerged as one of the key public participation mechanisms for fostering effective resource allocation and development. The purpose of this article is to analyse the implementation of public participation in the budgetary process of the King Sabata Dalindyebo (KSD) Local Municipality in the Oliver Reginald Tambo District Municipality of the Eastern Cape Province to contribute towards a better understanding of current participation mechanisms. Data for the research was drawn from documentary evidence and primary interviews with municipal officials, elected officials and local citizens. The study concluded that though the KSD Municipality is conscious of the need for public participation in budgeting, the involvement of the public in the process needs to be improved. Capacity building is also needed to increase the participation of city officials, elected officials and citizens. This study contributes to citizen-focused service delivery in municipalities. It also contributes to the scholarly understanding of effective public participation in local government.
    Keywords: Local municipality; Participatory budgeting; Public participation; South Africa.

    by Elvin Shava, Adrino Mazenda 
    Abstract: Commissions, such as Zondo and Mokgoro, have revealed that public administration in South Africa is in a dilemma as unethical and corrupt acts manifest themselves among public office bearers. This corruption hinders the capacity of government departments to effectively render public services. South African Public Administration is encountering obstacles such as lack of transparency, accountability and efficiency, as government public procurement systems have become the breeding zone of corruption and maladministration. This paper argues that a central missing factor is the failure to adhere to good ethical conduct in the execution of public duties. This is despite numerous government training and development initiatives on good ethical conduct in the public sector. It is arguable that the new dispensation under the current leadership of President Ramaphosa needs to revamp the functioning of public organisation, install strong whistleblowing mechanisms that combat corruption and encourage public managers to observe good ethical conduct when serving the public. The implications of this study, therefore, emphasise good principles of governance which include transparency, accountability and ethics; these are key determinants for effective public service delivery.
    Keywords: Ethics; Public Administration; Good Governance; Public Sector.

  • The role of institutional pressure in knowledge internalization: a longitudinal case   Order a copy of this article
    by José Márcio De Castro, Helen Aquino 
    Abstract: Knowledge transfer becomes a complete process when the receiving company not only implements, but also internalizes the knowledge transferred. Thus, internalization is considered as an effective result of knowledge transfer. The adoption of new practices can occur because of institutional pressure. This paper aims to analyze and understand the effect of institutional pressure on the internalization of quality practices through a knowledge transfer process, considering the source
    Keywords: knowledge internalization; absorptive capacity; disseminative capacity; institutional pressure.

  • Determinants of organisational context in management consulting   Order a copy of this article
    by Renato Lopes Da Costa, Nélson Santos António, Álvaro Lopes Dias 
    Abstract: To present a single and integrated model combining the organisational context and consultants different roles. In a first study, we applied a questionnaire followed by a quantitative analysis to consultants and SME managers to determine the roles of management consultants. Then, to obtain more insights about the complexity of the roles and variables, we conducted a second study supported a semi-structured interviews to the same professional groups. The roles of consultants can not only be defined in organisational variables and consultant status resulting enabling the construction of the model of determinants of organisational context in management consulting. Although the literature labels management consultancy industry as an extraordinary industry and a unique phenomenon in the business context, in fact these statements do not come accompanied by a number of academic studies that highlight the importance of the effective work of management consultants. The proposed model contributes to the existing literature by combining in an integrated model the determinants of organisational context in management consulting.
    Keywords: knowledge management; strategy-as-practice; management consulting.
    DOI: 10.1504/IJMP.2020.10030196
  • Exploration of the organic food-related consumer behaviour in emerging and developed economies: the case of India and the US   Order a copy of this article
    by Lubna Nafees, Eva M. Hyatt, Lawrence L. Garber Jr., Neel Das 
    Abstract: This paper takes an exploratory step toward more deeply understanding how the millennials of emerging versus developed economies perceive organic products, represented by India. We find that Indian focus groups perceive organic products more holistically than their US counterparts, feel a spiritual connection to organics, focus more on the societal benefits of a cleaner environment, better treatment of animals and the improved health of farmers. They are traditionalists who see the organics movement taking them back to their agricultural roots and away from unhealthy Western influences. US focus groups view the US diet as unhealthy but look to organics not as a way back but as a means to a healthier future. The Indian low involvement focus group view organic foods favourably but remain aspirational consumers due to unavailability and prices. The low involvement US focus group are sceptical of the benefits of organics. Theoretical and social implications are discussed.
    Keywords: organic food; organic food product; organic food India; organic food US; food culture India; food culture US; India; US.
    DOI: 10.1504/IJMP.2020.10030197
  • The determinants of services FDI location in the UK regions   Order a copy of this article
    by Mark Cook, Grahame Fallon 
    Abstract: This paper contributes to scholarly knowledge and understanding of the way in which economic conditions and government policy affect foreign direct investment (FDI) location in the United Kingdom (UK) regions. It does so by exploring their impact on inbound services FDI location in a sample of one of the UK's core (South East England) and four non-core (West Midlands; Wales; Scotland and the North West) regions. Use is made of multiple regression techniques to analyse a set of official, longitudinal data gathered for the period from 1980 to 2015 as a means to this end. The findings offer new insights into the relative influence of the search for markets, efficiencies and strategic assets and government policy over the location of services FDI in all five regions. The resultant implications for future inward investment policy development after the UK leaves the EU are also considered, including the potential benefits of increasing policy variations from region to region.
    Keywords: inbound FDI location determinants; core and non-core regions; multiple regression analysis; economic and government policy influences; implications for future government policy; UK.
    DOI: 10.1504/IJMP.2020.10031772
  • The relationship between national culture, capital budgeting systems and firm financial performance: evidence from Australia and Indonesia   Order a copy of this article
    by Peter J. Graham, Milind Sathye 
    Abstract: The aim of this study is to examine the relationship between national culture, capital budgeting systems (CBS) and firm financial performance. Prior research has found that capital budgeting systems are influenced by national culture. However, these studies measure national culture narrowly. We contribute to the literature by including a refined measure of national culture and examine its effects on capital budgeting systems. We surveyed a sample of 100 non-financial firms in Indonesia and Australia. We found that firms using sophisticated capital budgeting procedures (a type of CBS) performed better than firms using less sophisticated capital budgeting procedures. In contrast, firms using more non-financial information (a naïve type of CBS) did not perform as well as firms using less non-financial information. We also found that Indonesian firms use more sophisticated capital budgeting systems than Australian firms due to the differences in national culture.
    Keywords: capital budgeting systems; CBS; national culture; Indonesia; Australia; environmental uncertainty; financial performance.
    DOI: 10.1504/IJMP.2020.10031774
  • Does my attitude toward meetings matter? The impact of supervisors' and team members' team meeting attitudes on counterproductive meeting behaviour and outcomes   Order a copy of this article
    by Eva-Maria Schulte, Simone Kauffeld 
    Abstract: Team meeting attitudes and counterproductive meeting behaviour are important predictors of meeting success. However, the link between team meeting attitudes and counterproductive meeting behaviour has not been studied yet. This study aims to examine positive team meeting attitudes as a predictor of counterproductive meeting behaviour, which in turn, is expected to negatively impact individual (i.e., employees' emotional strain) and team (i.e., meeting effectiveness and team performance) outcomes. Using team data and multilevel modelling, we further analyse the importance of supervisors' team meeting attitudes for team members' team meeting attitudes and meeting success. Results supported that team meeting attitudes of supervisors, teams, and individual team members are negatively linked to counterproductive meeting behaviour, which in turn, is negatively linked to meeting effectiveness and team performance as well as positively linked to emotional strain.
    Keywords: team meeting attitudes; counterproductive meeting behaviour; meeting effectiveness; conservation of resources theory; multilevel modelling.
    DOI: 10.1504/IJMP.2020.10031766
  • Keeping the spark alive: preventing burnout at work while increasing work engagement   Order a copy of this article
    by Elif Bilginoğlu, Uğur Yozgat 
    Abstract: Leaders who ignite spirit, encourage passion and light the spark in employees to create the fire in their work environment are called the 'sparking leaders'. This study investigates mainly the impact of sparking leaders on the employees' work engagement, burnout and intention to leave the organisation and on the other side the impact of self-efficacy on the burnout and intention to leave the organisation, additionally. This study was conducted in Istanbul on participants working mainly in healthcare sector. Data of 291 respondents were subjected to exploratory factor analysis, reliability and convergent/discriminant validity analyses, and path analysis using SPSS and LISREL. Findings revealed that sparking leadership, as evaluated by employees, predicted work engagement and decreased their burn out as well as their intention to leave the organisation. The findings also revealed that the self-efficacy of the employees played an important role on decreasing their burn-out and intention to leave the organisation.
    Keywords: sparking leadership; work engagement; burnout; self-efficacy; intention to leave.
    DOI: 10.1504/IJMP.2020.10031773
  • A new template for identifying the best training and development practices in an automotive industrial cluster: an Indian case study   Order a copy of this article
    by N.R. Aravamudhan, R. Krishnaveni 
    Abstract: Any study focusing on identifying the best practices in training and development, in particular is fraught with critical challenges. Part of the challenge in identifying the best practices in training and development is that the field is devoid of any serious empirical research. Most of the material available in the public domain is descriptive, primed on case studies or anecdotal narratives to support the authors' claims. A reliable method for identifying the best practices in training and development in the industrial cluster is still uncharted terrain. Hitherto, the research studies focused solely on individual companies. The extant literature revealed that there is an abject lack of empirical research focusing on devising a reliable method for identifying the best practices in training and development in industrial clusters. This purported gap in the training literature provided the impetus to devise a new template for identifying the best training and development practices in an automotive industrial cluster. The study straddling three phases namely diagnosis, assessment, and identification will help firms identify the best training and development practices.
    Keywords: training and development; participatory organisational evaluation tool; POET; best training and development practices; general estimating equation; GEE.
    DOI: 10.1504/IJMP.2020.10031770

Special Issue on: Managing Hospitality and Tourism Organisations Innovation, Creativity and Enterprise

  • Do the managers of boutique hotels value their tangible and intangible attributes in the same way as their guests?   Order a copy of this article
    by Laura Fuentes-Moraleda, Teresa Villacé-Molinero, Carmen Lafuente-Ibáñez, Ana Muñoz-Mazón 
    Abstract: The purpose of this research is to identify tangible and intangible attributes of boutique hotels and how they are rated by the guests and the managers, to analyse whether or not there are differences and whether these differences are based on variables such as age, level of income and gender. Results confirm that guests consider the comfort of the services provided by the hotel and the sense of feeling good (lack of noise, comfort) and connected (Wi-Fi) to be the most important, whereas for managers, the important attributes are related to the room (bed, décor). The client age, level of income and gender are not determining variables in the differences between guest and manager ratings. Managerial implications emphasise the importance of emotional experiences and the use of social media to reduce the gap between managers and guests.
    Keywords: boutique hotels; attributes; income; gender; age; client; manager; experience.
    DOI: 10.1504/IJMP.2020.10030190
  • Kaizen (continuous improvement) and systems thinking: exploring how kaizen facilitators operationalise values and assumptions   Order a copy of this article
    by Noel Criscione-Naylor 
    Abstract: Continuous improvement and systems thinking philosophies have diversely manifested to include the creation of multidisciplinary teams, referred to as kaizen teams, comprised of high-level leaders through frontline level staff challenged to generate business outcomes through the lens of stakeholder value. The purpose of this study was to identify values, assumptions, and behaviours associated with leaders of these teams during the kaizen process and identify post-participation impact on professional practice. Structured conversations and observations took place with leaders certified to facilitate a kaizen event. Leaders highlighted critical competencies and values that impact the team's ability to innovatively problem solve to achieve objectives as well as consequences for team members and the organisation. Data reveals significant issues organisations must direct their attention to for long-term sustainability and to fully realise their commitment to continuous improvement practices. These issues include constraints of the kaizen structure and non-traditional role responsibilities the kaizen leader takes on to make manufacturing methodologies work in a service-based environment.
    Keywords: multidisciplinary teams; diversity; change agent; management; leadership; systems thinking; kaizen; kaizen facilitator; process improvement; continuous improvement; sustainability; teamwork; lean; hospitality; casino.
    DOI: 10.1504/IJMP.2020.10030189
  • Ethical leadership and service innovative behaviour of hotel employees: the role of organisational identification and proactive personality   Order a copy of this article
    by Bilal Afsar, Annam Bibi, Waheed Ali Umrani 
    Abstract: With the increasing demand for ethical standards in the current business environment, ethical leadership has received particular attention. Using social exchange theory and social learning theory, this study examines the relationship between ethical leadership and employees' service innovative behaviour with mediating role of organisational identification and moderating role of an employee's proactive personality. The sample for the study included 321 subordinates and 62 supervisors from 26 hotels across Pakistan. Results indicated that ethical leadership promotes service innovative behaviour at workplace, while organisational identification mediates the effect of ethical leadership on service innovative behaviour. Furthermore, the relationship between ethical leadership and service innovative behaviour via organisational identification is moderated by an employee's proactive personality. This study highlights the importance of ethical leadership in enhancing service innovative behaviours among hotel employees. It advances theory of ethical leadership by examining the intervening effect of organisational identification and proactive personality on employee's service innovative behaviours.
    Keywords: ethical leadership; service innovative behaviour; creativity; organisational identification; proactive personality; hospitality.
    DOI: 10.1504/IJMP.2020.10030188
  • Alternative use of farmlands as tourism and leisure resources: diversification, innovations and competitiveness   Order a copy of this article
    by Ade Oriade, Roy Broad, Steve Gelder 
    Abstract: Even though farm-based tourism has been around for some time, the contemporary development in farm business in the UK is intriguing and histrionic. Based on the contemporary situation, this study explores issues relating to diversification, innovation and competitiveness in farm attraction context. The study employed case study strategy and adopted qualitative research approach by conducting interviews in three farm attractions in Shropshire, West Midlands, UK; utilising a template approach to data analysis by identifying key themes a priori. Findings support the conception that different farm organisations have different needs that require different level of innovativeness. Three element of innovation distinctively emerged namely: organisational, product and marketing innovations. Based on the findings practical implications were identified.
    Keywords: farm attraction; rural tourism; visitors experience; leisure; diversification; innovations; resource use; competitiveness; farm shop; destinations.
    DOI: 10.1504/IJMP.2020.10030198

Special Issue on: SICTIM 2020 Datanomics - The Future of Business

  • Mobile bank applications: Antecedents and consequences of young bank customer loyalty   Order a copy of this article
    by Mustafa Nourallah 
    Abstract: This study investigates young bank customer (YBC) perceptions of the relationships between cognitive, affective, and conative antecedents, on one hand, and attitudinal and behavioural loyalty to mobile bank applications (MBAs), on the other. The study develops a theoretical framework for customer loyalty to MBAs based on Dick and Basus (1994) conceptual framework of customer loyalty. Based on previous studies and focus group interviews, a questionnaire was developed and sent to 500 YBCs aged 1829 years who have at least one years experience of MBAs. The data were statistically analysed, and the results indicate that YBC loyalty to MBAs combines attitudinal and behavioural loyalty. The results also indicate that cognitive antecedents are directly and significantly related to customer satisfaction, which in turn is significantly related to loyalty. The study contributes by using and developing Dick and Basus (1994) framework in the MBA context, and by suggesting how banks can improve and customize their MBA services, in a way that enables YBCs to utilize their resources in ways that promote economic growth.
    Keywords: mobile bank application; antecedents of loyalty; consequences of loyalty; attitudinal loyalty; behavioural loyalty; Dick and Basu’s framework; young bank customers; customer satisfaction.

Special Issue on: GLRC2020 Driving Business Growth through Digital Transformation

  • Antecedents of Indian Green Consumer Purchase Intentions and Behavior: A Review and Future Research Directions   Order a copy of this article
    by Rajat Gera, Priyanka Chadha 
    Abstract: This paper aims at reviewing the research on the antecedent factors of green consumer purchase intentions and behavior in the Indian context to systematically structure the theoretical and methodological approaches adopted by researchers so as to provide insights for future research directions and guidance for effective planning and implementation of green marketing strategies by practitioners, policymakers, and the government. The selected papers are reviewed within the inductively derived themes of research methodologies used, theoretical models, antecedent factors of green purchase intentions (GPI) and green purchase behavior (GPB), attitude, intentions and behavior linkages, and Indian and global consumer behavior. The antecedent factors from selected papers for review are categorized according to the consumer decision-making conceptual framework of the valuesbeliefsattitudesbehavior chain. Additional categories of Socio- Demographics/Psychographics, Personality, Social Conformity, and Contextual are created to include the factors not covered by the conceptual framework used for analysis and to enhance the scope of the study. The attitude-intentions-behavior linkage is empirically validated in the Indian context. Perceived behavioral control, perceived effectiveness, and environment consciousness are key antecedents of GPI and GPB. Social norms effects may be indirect and moderated by the type of product. Green purchase intentions and behavior of consumers in India are the functions of various cognitive, emotional, social, attitudinal, and contextual factors that can direct marketing action and government policy for the promotion of pro-environment behavior. The market can be segmented through psychographics and socio-demographics. Past buying behavior and habit are significant predictors of GPI and GPB in India, in contrast to global consumers. The results are analyzed and discussed by using the narrative method of systematic review, and future research directions are proposed.
    Keywords: Green Marketing; Green Consumer Behavior; Green Consumers’ Attitude; Narrative Review; Pro Environmental Behavior; Green Purchase Intentions; India; Pro-Social Behavior.

  • Accessibility of primary healthcare services at primary health centre level in northern and central zones of Odisha   Order a copy of this article
    by Rachita Ota, Supriti Agrawal, Priti Ranjan Majhi 
    Abstract: Healthcare services revolve around a major objective for providing equal distribution of quality health. Mostly basic healthcare services comprise primary healthcare services that play a major role in decreasing mortality level and major disabilities among patients. The objectives of this research paper are to study the accessibility of the healthcare services delivered at the primary health centre (PHC) level and to further analyze the disparity in the usage of the primary healthcare services in the identified districts of Odisha. The statistical tools like descriptive and inferential statistics were used to analyze the collected data. Even after major growth in the healthcare infrastructure, there still has been a subsequent discrepancy in the usage of the services which has impacted the vulnerable masses. Sensitivity analysis was also performed on three major services comprising of maternal and child healthcare, laboratory services, and labour room for healthcare services decision making.
    Keywords: healthcare services; quality; primary health centre; PHC; health care disparity; Odisha; health; maternal care; child care; public health care; laboratory services; primary health care; accessibility.

  • Multidimensional Scale of Perceived Social Support (MSPSS): Validity & Reliability in the Indian Context   Order a copy of this article
    by M.A. Sanjeev, Thangaraja Arumugam, Santhosh Kumar PK 
    Abstract: Human beings are social animal and social support has a significant influence on human behavior. This makes social support, both perceived and real, an important influence on the behavior of the social members. There have been many scales developed to measure real and perceived social support. The most successful being the Multidimensional Scale of Perceived Social Support (MSPSS). The current study is an attempt to establish the reliability and validity in the Indian context, hitherto not established. The results of the study indicate that MSPSS is a reliable scale to measure perceived social support in Indian context. The scale exhibits a three-factor structure, as originally proposed, and exhibits both internal and external validity. MSPSS can be used to measure perceived social support, in Indian context, while investigating its various impacts on human behavior in different research settings.
    Keywords: Perceived social support; Family support; Support from friends; Support from significant others; Reliability; Validity.

  • The B2B Digital Marketing practice - towards an exploration of the hidden   Order a copy of this article
    by Shiv Shankar Kumar Yadav, Sanjeev Bansal 
    Abstract: The digital marketing has emerged well in recent past and has taken enough depth to be treated as a separate domain in the body of knowledge. With this interest, while taking stock on the scholarly literature, authors confronted many scholarly and practice oriented discussions covering B2C aspect and a dearth of B2B related studies. In that too, more than 50 percent of the B2B related articles covered social media as their root construct. Because of B2Bs vastness, it is sheer necessary to have perspectives so that radical researches can be spawned. It becomes even more important when we consider the inception of Artificial Intelligence wave in the consumption paradigm. Hence, to get perspectives on the same, the paper with the help of content analysis, analyses the B2B digital marketing literature with the exclusion of social media related studies. Results show that highest discussions were conducted on the themes social media (despite of the exclusion criteria), critical success factors, internet uses, electronic markets, buyers and suppliers etc.
    Keywords: B2B; Content analysis; Computer aided; Content mining; QDA miner.

    by Renu Singh, Garima Malik, Vipin Jain 
    Abstract: Fintech is an evolving concept that has previously produced little historical evidence or statistically significant time series data for analysis, leaving only a theoretical framework to be worked on or sponsored by large advisory firms. Strategic advisory firms have already put the emerging Fintech trend at the top of their agendas, with the aim of better understanding future scenarios for universal banks. There has been abundant theoretical literature existing on the implication of emerging FinTech globally, but theres still a dither in quantitative analysis. This study aims to understand the impact of FinTech (Financial Technology) implementation on the profitability of Indian banks. The study considers Return on Assets (ROA) and Return on Equity (ROE) as dependent variables, and independent variables include No. of ATMs to bank branches ratio, Capital Equity Tier 1 ratio, Cost to Income Ratio and FinTech Dummy (encompasses Blockchain, Artificial Intelligence, Robotic Process Automation, Payment Technology, and Cloud Computing). The results display a significant positive impact of FinTech adoption on banks profitability. Financial Institutions delivering tailored products and services, successful in combining pace and flexibility, are having far more wide-reaching dynamics in comparison to their antiquated predecessors.
    Keywords: FinTech; Financial; Technology; Profitability; Return on Asset; Return on Equity; Digital; Dummy; CET1 Ratio; Cost to Income.

  • Proposing a model for commercial soft technology assessment in small and medium enterprises   Order a copy of this article
    by Mohammad Saadatmand, Alinaghi Mosleh Shirazi, Ali Mohammadi, Moslem Alimohammadlou 
    Abstract: The present study proposes a mechanism for commercial soft technology assessment in small and medium enterprises in three stages by using a sequential mixed instrumental method. In the first stage, in-depth interviews were performed with 15 experts in technology assessment in small and medium Enterprises by thematic analysis, deriving 15 key codes, 57 basic themes, 24 organizing themes, and 6 Inclusive themes. In the second stage, a commercial soft technology assessment model was developed using the technology atlas model and Daddario technology assessment principles. Finally, the third stage applied the model to a unit of Persian Gulf Science and Technology Park in Bushehr (Iran), validating the model. The results indicated technology adoption level, technology effect level, technologist humans, technological life cycle, automation degree, and technology transfer to be the most important components affecting commercial soft technology assessment in SMEs. These components can predict the characteristics and consequences of commercial soft technologies
    Keywords: Technology; Commercial Soft Technology; Technology Assessment; Small and Medium Enterprises(SMEs).