Forthcoming articles

International Journal of Management Practice

International Journal of Management Practice (IJMP)

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International Journal of Management Practice (33 papers in press)

Regular Issues

  • Forecasting Audit Opinion Based on Multilevel Perceptron Neural Network Model Using One-goal Particle Swarm Optimization   Order a copy of this article
    by Fahimeh Bahrami, Javad Rezazadeh, Fatemeh Sarraf 
    Abstract: Audit opinion is not necessarily absolute due to constraints inherent in any audit work, including sampling, different convincing degrees of audit evidence, accounting system and internal control characteristics, as well as inherent constraints of accounting measurement (estimation and assignment). Various models have been developed to forecast auditors opinion. The results of these models indicate the dominance of financial and non-financial information on the auditors opinion. The information contained in audit reports is used to forecast corporate bankruptcy; therefore, the auditors opinion influences the views of users of financial statements. In the audit process, this may be ambiguous; decisions on ambiguity can be made according to financial status and performance of businesses. Financial status of a business can be assessed using financial ratios. The circumstances considered by an auditor in commenting on financial distress including financials (in particular, short-term liquidity, ability to repay and debt tolerability), and operations (profitability and ability to generate cash from operations). One of the most important ways to increase efficiency and effectiveness of audit is to use new data mining techniques to identify the auditors opinion. This study uses an integrated ANN- PSO to forecast audit opinion. The results show that ANN-PSO is more useful, because PSO algorithm can optimize hidden layers and neurons in ANN simultaneously. Finally, ANN-PSO outperforms ANN.
    Keywords: forecast; audit opinion; neural network; multilayer perceptron; PSO; optimization algorithm.

  • Supply Chain Drivers and Retail Supply Chain Responsiveness: Strategy as Moderator.   Order a copy of this article
    by S. M. Sohel Rana 
    Abstract: The objective of this study is to explore important drivers of retail supply chain responsiveness Data for the study have been collected through a structured questionnaire survey using probability sampling. Partial Least Squares Structural Equation Modeling (PLS SEM) technique with smart PLS 2.0M3 software has been used for data analysis. The study reveals that suppliers role, use of IT, inventory management and coordination are the significant contributors of retail supply chain responsiveness. The findings also show that agile supply chain strategy moderates the relationship between suppliers role and use of IT with retail supply chain responsiveness. This research has implications both for business organizations and theoretical aspects with an interest in examining the determinants of retail supply chain responsiveness.
    Keywords: Supply chain drivers; strategy; responsiveness and retail chain stores.

  • The Impact of Accounting Training on Small Business Performance and New Technology Adoption   Order a copy of this article
    by Ji Li, Jeremy Woods, Di Wu 
    Abstract: Academic institutions frequently offer robust accounting training options. However, small business managers often lack formal accounting training. While the potential impact of lack of accounting training on small businesses is large, relatively little research has been done on the direct impact of different types of accounting training on small business performance. This paper utilizes a sample of 201 young small business professionals from the California Central Valley with their completed surveys. Three hypotheses have been developed. This study applied stepwise regression analysis to test the hypotheses outlined above, and the results of these hypothesis tests show that tax accounting training helps to foster growth, while managerial accounting training helps to foster new technology adoption. This research responds to scholarly calls to address the dearth of research on the impact of discrete types of accounting education on small business performances. Research results will not only encourage innovations in business education, but also provide resourceful information for policy makers who work on small business policies.
    Keywords: Accounting Education; Small Business Management; New Technology; Entrepreneur; Hierarchical Regression.

  • Structural Equation Modeling (SEM) of Transfusion of TQM-TPM model for Indian Manufacturing Industries   Order a copy of this article
    by Kanwarpreet Singh, Inderpreet Singh Ahuja 
    Abstract: TQM and TPM are widely used performance improvement techniques employed by manufacturing organizations. They are employed world over for achieving customer satisfaction, reliability, productivity, market share, profitability and even survival. The study highlights the gain in business performance that can be obtained if TQM is supported by TPM in a manufacturing organisation. The study uses the confirmatory factor analysis (CFA) approach using Structural Equation Modeling (SEM) in AMOS 20.0 (Analysis of Moment Structures) software to employ the inter-relationship among TQM and TPM variables. Using AMOS 20.0 software, TPM model and the transfusion of TQM-TPM model were constructed and the statistical data of the model fit values before and after modification indices were compared. Among the models, it was found that the SEM_TQM-TPM model fits the collected data better, which implies that the synergistic relationship of TQM and TPM paradigms can help Indian Manufacturing Industries to achieve good performances in terms of customer satisfaction, reliability, productivity, market share, profitability and even product quality, product cost and maintenance initiatives.
    Keywords: Total Quality Management (TQM); Total productive Maintenance (TPM); Confirmatory Factor Analysis (CFA); Structural Equation Modeling (SEM); AMOS.

  • SHOPPING MOMENTUM EFFECT REVISITING THE BOUNDARIES   Order a copy of this article
    by SUBRAT SARANGI 
    Abstract: Shopping momentum is derived from mindset theory that constitutes two distinct mindset stages in consumer decision making, namely, deliberative of the pre-decisional phase and implementational of the post-decisional phase. Shopping as behaviour has an inertia, wherein, after traversing the deliberative mindset, the consumers propensity to shop more of the unrelated categories increases, as the consumer moves to next stage that involves implementation mindset. However, there are disruptions to this inertia, which is the focus of the paper. The study explores the boundary conditions of shopping momentum through a set of propositions associated with the pre-defined shopping list, bottom of pyramid customers, quick errand purchases, nature of products to be bought, format of store, and other contingency factors. The study contributes to theory building on the basis of the best practices in consumer marketing and sets forth the scope for future research through empirical validation of suggested propositions.
    Keywords: Shopping Momentum; Mind Set Theory; Deliberative Mind Set; Implementation Mind Set; Shopping Inertia; Bottom of Pyramid; Consumer Behaviour; Retail Format; Convenience Store; Customer Lifetime Value.
    DOI: 10.1504/IJMP.2020.10022040
     
  • Internal marketing and business excellence: are innovation and knowledge sharing missing links?   Order a copy of this article
    by Sayyed Mohsen Allameh, Pooya Entekhabi, Ardalan Samadi 
    Abstract: This study aims to develop and examine a conceptual framework with the role of knowledge sharing in the small and medium-sized enterprises (SMEs) context. Unlike previous research that mainly focused on internal marketing and innovation separately, this study aims to examine these two by knowledge sharing to improve business excellence in SMEs. The structural equation modeling (SEM) was used to examine the designed model and its hypotheses based on the survey distributed among practitioners in SMEs. Based on the results of SEM, the relationships between internal marketing, innovation, knowledge sharing, and business excellence have been confirmed. The results helped to better understand how the mechanisms of internal marketing, innovation and knowledge sharing can lead to an increase in business excellence.
    Keywords: Internal marketing; Knowledge sharing; Innovation; Business excellence; Performance; EFQM; Small and medium-sized enterprises (SMEs).

  • A Model for Measuring the Direct and Indirect Impact of Organisational Culture Factors and Knowledge-Sharing on the Success of Employee Performance (Field Study in Jordanian Islamic Banks Sector)   Order a copy of this article
    by Mufleh AL Jarrah, Wael Hadi, Louay Karadsheh, Samer Alhawari 
    Abstract: The impact of organisational cultural factors on the success of Employee Performance deserves attention due to the importance in Employee Performance success. Organisations should build a strong organisational culture through knowledge-sharing in an effort to enhance its overall success of Employee Performance. Furthermore, organisational culture factors and knowledge-sharing have become the most common themes in management theory and practice. Accordingly, the purpose of this paper was to analyse and measure the direct and indirect impact of organisational culture factors, which are seen to consist of Participation, Compliance, Consistency, Adaptability, and Strategic Direction, with the objective to achieve success in Employee Performance through the mediation of knowledge-sharing. However, there is little empirical research linking these variables, particularly in the Jordanian Islamic Banking sector. Consequently, the research is based on an empirical research encompassing a sample of three Islamic banks (totalling 235 employees) in Jordan where respondents answered the survey questions. The analysis of data obtained was conducted via Smart PLS software in mind of testing all hypotheses related to the proposed model. Research studies imply the confirmation of studying the direct and indirect impacts of organisational culture factors and knowledge-sharing on the success of Employee Performance. Based on these results, it can be concluded that knowledge-sharing fully mediates the relationship between organisational culture factors (Participation, Compliance, and Strategic Direction) on the success of Employee Performance, and partially mediates the relationship between organisational culture factors (Compliance and Consistency) on the success of Employee Performance in the Jordanian Islamic Banking sector.
    Keywords: Organisational Culture Factors; Knowledge-sharing; Success of Employee Performance.

  • Impact of Emotional Intelligence on Narcissism-Satisfaction with Life Relationship: A Study on Indian Managers   Order a copy of this article
    by Shalini Srivastava, Deepti Pathak 
    Abstract: Purpose: The purpose of the present study was to understand the impact of Overt Narcissism and Covert Narcissism on Satisfaction with Life of managers and to understand the impact of Emotional Intelligence on the relationship. rnrnDesign/methodology/approach: The data was collected from public and private sector organizations belonging to north India who were surveyed using standardized questionnaires. Descriptive statistics, correlations, reliability and moderated regression analysis were used to assess the data. SPSS 21 version was used for analyzing the data of the present study.rnrnFindings: The results reflect a clear positive association between high emotional intelligence and overt narcissism. Overt narcissism was also found to have positive correlation with life satisfaction. Role of emotional intelligence as a moderator on the relationship between overt narcissism and life satisfaction was also proved in the study. Our results show that covert narcissism is negatively associated with emotional intelligence.rnrnResearch limitations: One limitation is the cross-sectional nature of the present work, the responses of the participants were measured at single point in time. The sample consisted of only 260 respondents belonging to North Indian region. Therefore, the results of the study cannot be generalised.rnrnPractical implications: In order to curb narcissism, it is very pertinent for the managers to exhibit Emotional intelligence in their day to day interaction with their peers and subordinates. As the end of the day, satisfaction with life is very important which is possible only if the managers are able to balance their work-life by reducing covert narcissism through emotional intelligence.rnrnrn
    Keywords: Narcissism;Emotional Intelligence,Satisfaction with Life;Managers; India.

  • Dynamic Volatility Spillover Connectedness of Sectoral Indices of Commodity and Equity: Evidence from India   Order a copy of this article
    by Shriram A. Purankar, Vipul Kumar Singh 
    Abstract: The objective of this study is to evaluate the static and dynamic volatility spillover correlation connectedness of the Indian commodity and equity indices in financial and macro-economic perspective. The purpose is to gain insights into agriculture, metal, and energy commodity prices vis-
    Keywords: Conditional Correlation; DCC GARCH; NCDEX; NSE; MCX; Volatility; Indian Commodity Markets.

  • Impact of Perceived Organizational Support and Workplace Incivility on Work Engagement and Creative Work Involvement: A Moderating Role of Creative Self-Efficacy   Order a copy of this article
    by Muhammad Shahnawaz Adil, Kamal Bin Ab Hamid, Muhammad Waqas 
    Abstract: This paper analyzes the impact of perceived organizational support and workplace incivility on work engagement and in turn, on creative work involvement. It also investigates whether creative self-efficacy moderates the positive relationship between work engagement and creative work involvement. Using a survey questionnaire in a non-contrived field study setting, a cross-sectional sample of 212 responses is drawn from a leading courier and logistic service company of Pakistan. Hypotheses are tested using a covariance-based structural equation modeling method in AMOS. The results show that perceived organizational support has significant impact on work engagement however, workplace incivility does not predict work engagement. Moreover, work engagement is found to be a very strong predictor of creative work involvement. The positive relationship between work engagement and creative work involvement is stronger among participants who reported higher level of creative self-efficacy. The theoretical contribution and directions for future studies are discussed.
    Keywords: Perceived organizational support; workplace incivility; work engagement; creative work involvement; creative self-efficacy; courier industry; Pakistan.

  • Determinants of Intraday Market Liquidity: An Empirical Analysis of Indian Futures Market using High Frequency Data   Order a copy of this article
    by Moonis Shakeel, Bhavana Srivastava 
    Abstract: Liquidity study is one of the most discussed and explored area of market microstructure studies. This study is an empirical analysis of the intraday market liquidity and volume concentration of the S&P CNX NIFTY futures index. This paper contains three objectives; first objective is to display the pattern of intraday market liquidity through commonly used measures. Second objective is to explain the concept of intraday market concentration and its pattern. Intraday market concentration is calculated by GINI index in order to examine the extent to which trading volume is characterised by small sized homogeneous trade or small number of larger sized trades. And the third objective is to empirically analyze the dimensions of intraday market liquidity i.e. Tightness, market depth, resiliency and trading time using different proxies. Empirical investigation explains that intraday market tightness and time dimension follow a GARCH and TARCH model while depth and resiliency dimension follow an ARCH and GARCH models. The proxies of each dimensions i.e. Bid- asks spread (tightness), and return volatility (resiliency) explains that market is less liquid, whereas trading volume (depth) and waiting time between subsequent trades (trading time) is showing the high liquidity in the market.
    Keywords: Liquidity; Indian Futures market; GINI Index; market Microstructure.

  • Promotion of green products on Facebook: Insights from Millennials   Order a copy of this article
    by Neeraj Pandey, Sumi Jha, Gaganpreet Singh 
    Abstract: This research empirically analyzes the factors affecting the promotion of green products through Facebook to the millennials. Extensive literature survey and FGD (focus group discussion) gave probable Facebook related variables that may impact the promotion of green products. The exploratory factor analysis was conducted to find key Facebook-related factors influencing the promotion of green products to millennials. The factor structure was further validated using confirmatory factor analysis. The findings highlight marketing managers should focus on five factors namely value communication, safe navigation, endorsements, webpage content, and e-word of mouth; and its related sub-factors for promotion of green products on Facebook to the millennials. It is a pioneering study as none of the previous studies had analyzed Facebook as a platform for promoting green products to millennials.
    Keywords: Green Products; Social Media Marketing; Facebook; Millennial.

  • The Project Canvas 5 Years Evolution of a Project Management Instrument   Order a copy of this article
    by Dr. Frank Habermann 
    Abstract: The Project Canvas is an instrument for winning a common understanding of a project, especially (but not only) in interdisciplinary groups. For this, the Project Canvas has special features, which were developed, tested and proven in the context of multi-year qualitative research. Research has been conducted in the spirit of free and open-source development. In this context, a key role was played by an open global community, in which project managers have free access to data, receive and apply the Project Canvas for their purposes, and share their experiences, resulting in improvements and enhancements of the instrument. This article describes the research and development of the Project Canvas from initial ideas to professional maturity. After the introduction, we present the theoretical background, then the research methodology, followed by your results, discussion and conclusion with limitations.
    Keywords: project canvas; project design; interdisciplinary groups; interdisciplinary collaboration; project management; project communication; decision-making; information analysis; knowledge sharing; open innovation.

  • Social, Economic and Health Concerns for Elderly in India: Evidences from NSSO Data   Order a copy of this article
    by Sabitri Dutta 
    Abstract: The elderly population (ageing 60 and more) in India is projected to climb from 8% to 19% of total population between 2010 and 2050 (UNFPA and HelpAge International, 2012). This changing demographic profile in the country has thrown new challenges in the social and economic domains. This paper attempts to look into the general socio-economic profile of the elderly population in India using NSSO 71st round dataset. It also examines the state of economic independence, perception about health and the related challenges faced by the elderly. The abandonment and humiliation that they are facing should be avoided as much as possible. The study also presents an overview of India's recent and ongoing initiatives that provides support to the population aging and their families. It also recommends some policy initiatives that can address the issues related to the lack of securities and low social status of the elder population of India.
    Keywords: Elderly; population aging; economic demography; health perception.

  • Retaining front-line service employees: Introducing Analytic Hierarchy Process in the retail industry   Order a copy of this article
    by Pallavi Pandey, Gokulnanda Patel 
    Abstract: Despite decades of studies employee attrition still remains one of the major issues in the Indian retail industry. The increase in attrition rate is attributed to factors that are pertinent to on the job as well as off the job sources. Talent retention is crucial for service organizations because employees are considered to be the functional element that is responsible for creating customer-specific outcomes. Therefore, careful considerations must be taken when supporting retention. This paper attempts to identify the best alternative for employees retention by developing a decision hierarchy. Analytic Hierarchy Process was applied to test and identify the most appropriate management style for employees retention. Experts opinions were taken to compare the scores of decision elements. The result of data analysis revealed that management by objectives ranked first, followed by management by values and management by instruction in explaining retention. In addition, weights of criteria and sub-criteria further exhibited the contribution of other decision elements (autonomy, socialization, managers support) in employees acquisition. rn
    Keywords: Keywords- Retail employees; Strategy; Retention; Analytic Hierarchy Process.

  • Herding Behaviour in Beta based Portfolios   Order a copy of this article
    by CHITRA DEVI NAGARAJAN, M. PUNNIYAMOORTHY 
    Abstract: Understanding the herding behavior will be effective when investors have diversified portfolio but may not hold good if the portfolio consists of similar stocks (Ganesh et.al.2016). Considering the importance of studying the herding behavior across the different portfolio, this research analyze the herding behavior of the different set of portfolios such as high beta portfolio, medium beta portfolio and low beta portfolio formed on the basis of the magnitude of the beta values of capital asset pricing model. The presence of herding behavior is analyzed using the daily data of the companies listed in the Bombay Stock Exchange from April 2006 to March 2017. This paper illustrates that high beta portfolio exhibits no herding behavior but medium and low beta portfolio shows significant herding behavior. Consistent with the previous studies, the asymmetric response of herding behavior also varies with the volatility of stocks.
    Keywords: Herding Behaviour; Beta based portfolios; Asymmetric effects of Herding.

  • A Multidimensional Indicator System for Quantifying Business Process Interface Problems   Order a copy of this article
    by Matthias Lederer 
    Abstract: Process orientation within companies is widely acknowledged to deal with modern business challenges. However, business processes usually run across many departments, creating organizational interfaces. Such interfaces often produce errors and thus weaken the line and workflow organization of companies. This article first develops a list of factors that typically drive interface criticality (e.g., lack of common language of departments, absence of shared reward systems). In addition, to assess the criticality of an interface in business practice, this paper presents an evaluated assessment model. It helps process and team managers to measure or even predict the criticality of organizational interfaces using standard metrics. An IT prototype is given in the paper, which makes the application of the assessment feasible.
    Keywords: Process Management; organizational Interface; process orientation; key performance indicator.

  • The role of strategy maps in business integration: an interventionist approach   Order a copy of this article
    by Carlo Bagnoli, Marco Vedovato, Antonio Costantini 
    Abstract: This paper aims to describe how strategy maps contribute to cope with the resistances to strategic transformations, which characterise business integration processes. These maps are created thanks to the involvement of the most influential organisational actors. The study follows an interventionist research approach, by means of which the researchers worked together with managers: the effort was to create strategy maps and cope with issues. The research site was provided by a company operating in the technological sector, experiencing change from a national dimension to a multinational group, as a result of a few acquisitions. The findings of the interventionist case study show how the persistence of identities, knowledge and practices may interfere with the achievement of effective integration. Further, the study suggests how strategy maps, while providing a visual representation of organisational actors cognitive frames, are as well able to facilitate mutual understanding and to support strategic development.
    Keywords: Strategy Maps; Business integration; Interventionist research; Organisational identity; Strategic change.

  • Identifying innovative practices of management control among start-ups   Order a copy of this article
    by Wendy B.W.H. Carraro, Sandro Battisti, Carlos Brito 
    Abstract: Management control in start-ups is regarded by practitioners as a critical issue with significant potential of development. On the other hand, researchers in this field recognize a lack of a systematic approach for applying management control models to help start-ups to succeed. This article aims to identify how start-ups use management control practices under an innovative approach. For the data collection, six workshops were held involving 91 entrepreneurs. The research suggests that start-ups use a great number of controls in relation to customer management, performance, employees, information systems, and risks. Furthermore, evidence was also found that the use of management control tools has become a priority for companies wishing to overcome challenges raised by the huge number of uncertainties faced by start-ups. The theoretical contributions of the model presented in this paper have mainly to do with the fact that management controls are implemented and used in different scopes of start-ups analysis. The practical implications put in evidence that control mechanisms can be formal or informal, adapting to a companys needs.
    Keywords: management control; science and technology parks; performance measurement; business strategy; technology adoption; start-ups; innovative practices; business models.

  • Studying the Financial Failure of the UK firms which undertake Cross-border Acquisitions   Order a copy of this article
    by Nour Adel 
    Abstract: This study examines the financial failure of the UK cross-border acquisitions between 2008 and 2013. This research will investigate the financial health of UK acquirers for three years; beginning from the announcement year of the deal. To achieve this target; two different financial models had been applied on the studied sample. The first model is Altman Z-score; to apply this model we had to separate the sample into manufacturing and non-manufacturing firms. The second model is Springate model, we applied this model overall studied sample. Both models depend on different financial ratios which will help to investigate about the financial failure of the firms. Main results indicate that acquirers with cross-border acquisitions usually have bad financial situations and that due to many difficulties such as culture effects, language effects and labour laws.
    Keywords: cross-border acquisitions; financial failure; UK acquirers; manufacturing firms; non-manufacturing firms.

  • An investigation into the effect of audit firm size, auditor tenure, institutional ownership, board characteristics on auditor independence   Order a copy of this article
    by Khaldoon Aldaoud 
    Abstract: The independence of an auditor is a crucial issue because of its potential impact on audit quality. This study examines the effect of audit firm size, auditor tenure, institutional ownership, board independence, and board diversity on the audit quality. The sample comprised 52 listed service firms on the Jordanian Stock Exchange, whose data were obtained for the years from 2013 to 2016, and 208 firm-year observations were involved in the analyses process. In this study, auditor independence served as the proxy for audit quality. The results reveal that audit firm size and institutional owners and board independence significantly and positively influence audit quality. The results reveal that companies with a higher proportion of institutional ownership and independent members of the board and being audited by a Big 4 firm are more likely to maintain the independence of the external auditor. However, auditor tenure and board diversity had no significant relationship with auditor independence. The results could be useful for the management of companies that are interested in enhancing the quality of audit work in their companies.
    Keywords: Auditor independence; corporate governance; ownership structure and Jordan.

  • Organizational Commitment and Culture: Evidence of Commitment in an Independent Sales Force   Order a copy of this article
    by Dalmir Sant'Anna, Clarissa Mussi, Wlamir Xavier, Iuri Luna 
    Abstract: This article analyzes the relationship between organizational culture and commitment demonstrated by independent sales professionals of a firm in the electrical cables and conductors industry. Boasting both domestic and overseas units, it is amongst the five largest companies in the electrical conductor segment. This study is based on both quantitative and qualitative approaches. Participants comprised all of the 42 professionals working in the companys commercial division. Data were collected using interviews, documentary research, and two base scales used to determine organizational commitment and organizacional culture. The results showed that a sales force, even when independent, might express commitment through the values of collaborative professionalism and, employee satisfaction and well-being, as well as the practices of fostering interpersonal relationships, external integration, rewards, and training. The values and practices mentioned in this study serve as insights for managers who wish to improve sales force commitment and consequently increase sales performance.
    Keywords: organizational commitment; culture organizational; sales force commitment; independent sales force; sales performance; electrical conductors industry; electrical cables industry; collaborative professionalism; employee satisfaction; employee well-being; interpersonal relationships; external integration; rewards; training.

  • The moderating effect of electronic-HRM on training and employee performance relationship: a moderated model   Order a copy of this article
    by Mohammed Iqbal Al-Ajlouni, Sahem Nawafleh, Hiba Alsari 
    Abstract: The current study addressed the effect of electronic-human resource management (e-HRM) as a moderating variable on training practices and employee-level performance relationship, as guided by the contingency theory and social exchange theory in the context of a developing country. Through the application of a self-administrated questionnaire, data were collected from respondents (n = 592) operating in the private sector of Jordan. Notably, structural equation modelling (SEM) with smart partial least square (PLS) was applied; the results confirmed the hypothesised model, as training practices and e-HRM use significantly affect employee performance. Further, e-HRM was seen to significantly moderate the relationship. In addition, discussion for the implications, direction and suggestions for the future body of literature were introduced.
    Keywords: training practices; employee performance; electronic-human resource management; e-HRM; moderating; private sector; Jordan.
    DOI: 10.1504/IJMP.2020.10017313
     

Special Issue on: Creating Knowledge and Wisdom via Big Data Analytics

  • An empirical study of factors influencing consumers' attitude towards adoption of wallet apps   Order a copy of this article
    by Anshul Malik, S. Suresh, Swati Sharma 
    Abstract: Payment systems have witnessed a sea change. They have evolved from physical transfer of cash to transactions through mobile wallet apps. This incredible and quick transition ushers the need to examine the factors that influence the consumers' attitude to adopt wallet apps. Data was collected from 100 mobile wallet app consumers to empirically examine the factors that affect its adoption. Data was analysed by employing correlation and regression analysis using SPSS 20. The results indicated that performance expectancy, incentive and trust are positively significant factors in predicting consumers' attitude towards adoption of mobile wallet apps. Ease of use, social influence, enjoyment and aesthetics were found to have an insignificant effect on wallet app adoption. The findings of the paper contribute towards the understanding of the factors that trigger wallet app adoption and provide useful implications for wallet service providers, marketers and academicians.
    Keywords: mobile apps; mobile wallet apps; attitude; app download; app adoption; technology adoption; technology acceptance model; TAM; UTAUT; aesthetics; incentive; regression; India; Delhi-NCR.
    DOI: 10.1504/IJMP.2019.10021424
     
  • Blended programs for working professionals: developing a path analysis-based structural model to achieve skill development outcomes   Order a copy of this article
    by Ranjan Kumar, Neerja Pande 
    Abstract: Blended learning has emerged as a promising alternative to traditional classroom-based programs for working professionals, faced with rapid skill obsolescence and constraints of time and location. The present study focuses on this mixed-mode format, combining face-to-face and online learning and targets working professionals as the learner segment. Four notable contributions follow. One, the paper establishes a multi-disciplinary framework comprising learner-centric, pedagogical andragogical and institutional factors as the key pillars of a successful blended learning program. Two, the paper creates taxonomy of cause-effect-based empirical studies and identifies predictor, mediator and dependent constructs. Three, the paper evaluates 44 identified constructs and chooses six of them - active learning, intrinsic motivation, perceived quality, perceived value, perceived organisational support, self-regulated learning - by following a rigorous analytical procedure. And finally, the paper develops a structural model, specifying path relationships between the chosen constructs and skill development.
    Keywords: blended learning; intrinsic motivation; path analysis; perceived organisational support; POS; perceived quality; perceived value; self-regulated learning; SRL; skill development; working professionals; active learning.
    DOI: 10.1504/IJMP.2019.10021426
     
  • Mapping the luxury purchase intentions of the counterfeit luxury buyers   Order a copy of this article
    by Neena Sondhi 
    Abstract: This paper examines the phenomenon of counterfeit luxury consumption. An exploratory study was conducted amongst 392 urban adult buyers of counterfeit brands in two Indian cities. An exploratory factor analysis followed by a K-means clustering approach was used to identify four distinct clusters. These clusters were named as affective counterfeiter (n = 77); impulsive counterfeiter (n = 89); rational counterfeiter (n = 118) and hesitant counterfeiter (n = 108). All groups had a higher number of female (73%) and well educated consumers. The first three groups had younger spending singles; while the last group had slightly more married consumers. The affective and impulsive counterfeiters had a higher income than the others. The fact that well-known brands, better quality and finish as important factors bode well as these are indicative of the consumer looking for and understanding the importance of these attributes while making a branded purchase.
    Keywords: luxury brands; exploratory factor analysis; cluster analysis; consumer purchase intentions; counterfeit luxury.
    DOI: 10.1504/IJMP.2019.10021425
     
  • Frictions in transmission of interest rate cuts from central bank to commercial banks in India. An enquiry   Order a copy of this article
    by Manish Sinha 
    Abstract: This paper is an attempt to understand the interest rate adjustments made by the Indian commercial banks in accordance with central bank adjustments. The process followed is that of building a reaction function with respect to base rate of a bank. The findings of the study show that focusing on the base rate fixation by State Bank of India in different quarters, the base rate in the immediate past quarter, the current as well as the net interest income of the past few quarters and provisioning for loan losses in the current quarter plays a significant role in their decisions on base rate adjustments. The implications of the findings of the present study for policy makers is significant as the good health of the banking sector with minimal amount of nonperforming assets will impart the much needed flow to monetary transmission in India.
    Keywords: interest rate transmission; base rate determination; frictions; net interest income; non-performing assets; liquidity; India.
    DOI: 10.1504/IJMP.2019.10021429
     
  • Generation of trust using social networking sites: a comparative analysis of online apparel brands across social media platforms   Order a copy of this article
    by Radhika Sharma, Shirin Alavi, Vandana Ahuja 
    Abstract: The proliferation of social media users has generated hype among marketers to include social media marketing as an integral part of their marketing strategy. Social media marketing has become an important marketing tool which helps create brand awareness, helps build and retain consumer relationships, and increase consumer engagement. The objective of this article is to highlight the importance of social media sites as trust-generating platforms among consumers. This manuscript studies the online content generation strategies of five apparel brands and traces the impact of creation of content across Facebook, Twitter and Instagram. A multiple linear regression analysis is conducted on the data collected using a social media analytics tool. For the regression analysis, the independent variables are number of posts, comments and reactions, while trust is kept as a dependent variable. The results of this study indicated a positive relationship between trust and number of posts, comments, and reactions across all three social networking sites (SNSs). In terms of building trust, Facebook is on top among the three SNSs. The article offers managerial insights regarding usage of SNSs for building trust and consumer engagement.
    Keywords: online consumer engagement; Facebook marketing; internet research; consumer insights; social media marketing.
    DOI: 10.1504/IJMP.2019.10021423
     

Special Issue on: Managing Hospitality and Tourism Organisations Innovation, Creativity and Enterprise

  • Kaizen (Continuous Improvement) and Systems Thinking: Exploring How Kaizen Facilitators Operationalize Values and Assumptions   Order a copy of this article
    by Noel Criscione-Naylor 
    Abstract: Continuous improvement and systems thinking philosophies have diversely manifested to include the creation of multidisciplinary teams, referred to as Kaizen teams, comprised of high-level leaders through frontline level staff challenged to generate business outcomes through the lens of stakeholder value. The purpose of this study was to identify values, assumptions, and behaviors associated with leaders of these teams during the Kaizen process and identify post-participation impact on professional practice. Structured conversations and observations took place with leaders certified to facilitate a Kaizen event. Leaders highlighted critical competencies and values that impact the teams ability to innovatively problem solve to achieve objectives as well as consequences for team members and the organization. Data reveals significant issues organizations must direct their attention to for long term sustainability and to fully realize their commitment to continuous improvement practices. These issues include constraints of the Kaizen structure and non-traditional role responsibilities the Kaizen leader takes on to make manufacturing methodologies work in a service based environment.
    Keywords: Multidisciplinary teams; diversity; leadership; change agent; management; systems thinking; Kaizen; Kaizen facilitator; process improvement; continuous improvement; sustainability; teamwork; lean; hospitality; casino.

  • Do the managers of boutique hotels value their tangible and intangible attributes in the same way as their guests?   Order a copy of this article
    by Laura Fuentes-Moraleda, Teresa Villace-Molinero, Carmen Lafuente-Ibáñez, Ana Muñoz-Mazon 
    Abstract: Boutique hotels have experienced spectacular growth in the world and particularly in Spain over the last decade. These small hotels stand out for their unique and innovative design, which provides an intimate atmosphere where personal treatment is essential. The purpose of this research is to identify tangible and intangible attributes of boutique hotels and how they are rated by the guests and the managers, to analyse whether or not there are differences and whether these differences are based on variables such as age, level of income and gender. Based on the previous literature the classification of the attributes used is divided into four groups; (i) room and bathroom; (ii) restaurant and bar; (iii) general infrastructure and (iv) general hotel services, and classified depending on their nature (tangible or intangible). The student T-test for independent measures has been applied to determine the possible existence of significant differences. Results confirm that guests consider the comfort of the services provided by the hotel and the sense of feeling good (lack of noise, comfort), and connected (Wi-Fi) to be the most important, whereas for managers the important attributes are related to the room (bed, d
    Keywords: Boutique hotels; millennials; income; gender; tangible and intangible features; innovation; experiences; emotional; technology.

  • Ethical leadership and service innovative behavior of hotel employees: The role of organizational identification and proactive personality   Order a copy of this article
    by Bilal Afsar, Annam Bibi 
    Abstract: With the increasing demand for ethical standards in the current business environment, ethical leadership has received particular attention. Using social exchange theory and social learning theory, this study examines the relationship between ethical leadership and employees service innovative behavior with mediating role of organizational identification and moderating role of an employees proactive personality. The sample for the study included 321 subordinates and 62 supervisors from 26 hotels across Pakistan. Results indicated that ethical leadership promotes service innovative behavior at workplace, while organizational identification mediates the effect of ethical leadership on service innovative behavior. Furthermore, the relationship between ethical leadership and service innovative behavior via organizational identification is moderated by an employees proactive personality. This study highlights the importance of ethical leadership in enhancing service innovative behaviors among hotel employees. It advances theory of ethical leadership by examining the intervening effect of organizational identification and proactive personality on employees service innovative behaviors.
    Keywords: Ethical leadership; service innovative behavior; creativity; organizational identification; proactive personality; hospitality.

Special Issue on: ICBESD-2018 Special Issue Agenda 2030 and Sustainable Development The Paradigm Shifts in Business and Economics

  • Food Commodity Price Volatility and Its Nexus with Monetary Factor: An Empirical Analysis of India   Order a copy of this article
    by Amritkant Mishra, Amba Agarwal 
    Abstract: This empirical analysis strives to properly investigate the potential consequences of the foreign exchange rate and money supply on retail food inflation. It also endeavours to explore the commodity-wise food inflation volatility in Indian outlook. The successful outcome of the ARDL technique sufficiently reveals that in the short run, money supply and foreign exchange rate have a direct impact on food inflation. While on the other hand, in the long run, foreign exchange rate produces a negative impact on food prices. The outcome of causality examination demonstrates that there is no causality running from money supply towards the food inflation, while on the other hand, unidirectional causality exists from the foreign exchange rate toward food inflation in India. Moreover, the result of the volatility analysis reveals that commodities like vegetables, pulses, condiment, fruits, and tea have double-digit inflation with high volatility. While on the other hand, essential commodities such as egg, meat, fish, cereal and milk seem less volatile. The disintegration result amply demonstrates that grains, drain, egg, meat, and fish have a tremendous contribution to the food prices expansion.
    Keywords: Food inflation; volatility; GARCH; ARDL and Money Supply.

  • Auctions, Negotiations and Winner's Curse in Coal Mining in India   Order a copy of this article
    by Soumendu Sarkar 
    Abstract: In this essay, we examine the move from negotiations to auctions as the method of allocation of coal mining blocks in India. The Economic Survey of India 2017-18 recorded that the move to auctions for allocation of captive blocks has been less favourable than predicted, because of \emph{winner's curse}. Late 2017, media reported that the government was considering revenue-sharing models for coal block allocation. In February 2018, the government opened up coal for commercial mining through ascending auctions. Given this contradiction, a careful analysis of different allocation procedures needs to be carried out with the nature and future trajectory of coal mining in India in mind. Our plan is as follows. We begin with a background of the coal block allocation process in India. Subsequently, we review the relevant technical literature on allocation of natural resources. We then compare methods of allocation in terms of their suitability and performance for fulfilling the desired objectives of the government.
    Keywords: Auctions; Negotiations; Coal; Energy; Indian Economy; Industrial Organization; Economics of Regulation.