Forthcoming articles

International Journal of Management Practice

International Journal of Management Practice (IJMP)

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International Journal of Management Practice (46 papers in press)

Regular Issues

  • Blockchain, Trust, and Trust Accounting: Can blockchain technology substitute trust created by intermediaries in trust accounting? A Theoretical examination   Order a copy of this article
    by Silvana Secinaro, Davide Calandra, Paolo Pietro Biancone 
    Abstract: Blockchain technology features such as distributed ledger, decentralisation, smart contracts, and consensus mechanisms promise to trust in transactions. It could be beneficial to trust accounting processes. This paper, using theoretical analysis, reviews these features and examines if they could lead to the substitution or complement the role of trust agents such as legal firms, lawyers, accountants or auditors, and even regulatory authorities. The investigation shows that while blockchain present novel features that are key to enhancing trust, the technology can only complement that trust accounting process, due to the technical skills required. At the same time, the paper discusses the relationship between trust and intermediaries. Future investigations could analyse the relationship between faith and technology, considering practitioners view.
    Keywords: trust; trust accounting; blockchain technology; immutability.

  • EVALUATION STUDY OF JORDANS DECENT WORK COUNTRY PROGRAMME (DWCP) from 2012 to 2015   Order a copy of this article
    by Anan Abuhummour 
    Abstract: The purpose of this evaluation is to summarize and assess the Jordanian Decent Work Country Program (DWCP) from 2012 to 2015 in its efforts to reduce decent job deficits. This analysis considers the before-and-after approach in which the pre-policy period acts as a control that measures the post-exacting (DWCP). Pre- and post-policy periods were compared. Trend and correlational analysis, r and r2, Ordinary Least Squares regression, and the T-test were utilized. This evaluation indicates that between 2012 and 2015, the DWCP was ineffective in maximizing Jordanians female contribution to the workforce, in increasing membership of the Social Security Corporation due to deficiencies in decent work. A longitudinal study is strongly needed or very much needed? to track the progress: on of Jordanian women's involvement in the labour market over time, and growth in number of participants of the Social Security in Jordan.
    Keywords: Keywords: Evaluative study; public policy; Decent Work Country Programme (DWCP); decent job deficits; women's economic participation; the Social Security Corporation SSC; the public sector; Jordan.
    DOI: 10.1504/IJMP.2021.10033461
     
  • Understanding the role of Service Attributes in Consumer- Small Retailer Relationships: Findings from Pakistan   Order a copy of this article
    by Arsalan Najmi, Syed Fahad Ali, Waqar Ahmed, Kanagi Kanapathy, Azmin Azliza Aziz 
    Abstract: The purpose of this study is to identify the Impact of Service Attributes consisting of Assortment, Service and Store Environment, on Satisfaction and Relationships among consumers and small retailers. Further, impact of Satisfaction and Relationship was also analyzed on Loyalty. The sample size for this study was 318 grocery retail customers. Partial Least Square Structural Equation Modeling has been used as a statistical technique. It was concluded that all independent variable had significant positive impact on dependent variables, except that assortment was found to have no significant impact on relationship. Findings of the study are discussed whereas practical implications are also highlighted.
    Keywords: Assortment; Service; Store Environment; Satisfaction; Relationship; Loyalty.

  • Mechanisms for Engineers to Promote Product and Process Innovation: Thai Manufacturing Context   Order a copy of this article
    by Kimseng Tieng, Amna Javed, Chawalit Jeenanunta, Youji Kohda 
    Abstract: Engineers are crucial for upgrading a firms technological capabilities and promoting innovation. This study empirically investigated the effects of engineer problem-solving capabilities (antecedent variable) on product and process innovation, using engineer managerial capabilities and engineer involvement in innovative activities with other departments as the main mediators. A parallel multiple mediation model was designed and run on PROCESS macro to analyse 189 respondents. The data was collected from manufacturing firms located in the Bangkok metropolitan area from December 2016 to January 2017. The results indicate that engineer problem-solving capabilities significantly, positively, and directly affect product innovation, and the proposed mediators do not function as a mechanism between the antecedent variable and product innovation. Meanwhile, engineer problem-solving capabilities indirectly affects process innovation, in which engineer involvement in innovative activities with other departments functions as the main mediator. However, there is insufficient evidence to claim the significant role of engineer managerial capabilities as the mediator between the antecedent variable and process innovation.
    Keywords: Engineer problem-solving capabilities; engineer managerial capabilities; engineer involvement in innovative activities with other departments; product innovation; process innovation.

  • Identification of critical success factors in the implementation of advanced manufacturing technologies in the small and medium enterprises of northern India   Order a copy of this article
    by Arishu Kaushik, Doordarshi Singh 
    Abstract: The objective of this research is to identify and rank the critical success factors in the implementation of advanced manufacturing technologies in small and medium enterprises of northern India. A significant and reasonable number of small and medium scale manufacturing enterprises have been surveyed in order to obtain highly reliable data. The VIKOR method has been applied in order to measure the weightage of each success factor in a simple mathematical form and rank them accordingly. An action plan to overcome barriers and successfully implement advanced manufacturing technologies by following the critical success factors has been suggested. This paper includes various classifications and merits of advanced manufacturing technologies. This research can help enterprises in overcoming barriers in the implementation of advanced manufacturing technologies.
    Keywords: Advanced manufacturing technology; small and medium enterprise; implementation; critical success factors; manufacturing industries; VIKOR.

  • Mediating Role of Balanced Scorecard on the Relationship between Uncertainty and Performance in the Manufacturing Companies in Jordan   Order a copy of this article
    by Almothanna Abu Allan, Nor Abu Kasim, Mazlina Mustapha, Sabarina Shah, Suzan Abed 
    Abstract: The main purpose of this study is to investigate the mediating role of balanced scorecard (BSC) implementation between perceived environmental uncertainty and organizational performance. To achieve the above objective, this study employed a quantitative research methodology of 312 samples questionnaire. This questionnaire was targeting medium and large manufacturing companies operating in Jordan and implementing a balanced scorecard. The study has revealed a significant positive relationship between perceived environmental uncertainty and both BSC and organizational performance. Also, this study documented the mediating effect of BSC on the relationship between perceived environmental uncertainty and organizational performance. As a result, it was clear that BSC offers information that leads managers to rapidly respond to environmental uncertainty in order to formulate strategies, confront challenges, and enhance their organizational performance.
    Keywords: balanced scorecard; environmental uncertainty; manufacturing industry; emerging economy; performance; Jordan.

  • An Exploratory Study of Revenue Management Practice in Nigerias Small and Medium-sized Hotels.   Order a copy of this article
    by Adesola Osinaike 
    Abstract: This research investigates the adoption of RM theory in relation to its practice within small and medium-sized hotels (SMHs) in Nigeria based on the semi-structured interviews of 21 hotel managers. The concept of revenue management (RM) has developed since its inception in the early 1970s during the deregulation of the airline industry in America. It is now a common phenomenon in the service industry, particularly within the hospitality and tourism industry. This paper reveals that an adequate understanding and application of revenue management theory could maximise every aspect of operations in the hotel sector. This research involves a detailed investigation in the following key areas: the concept of revenue management, price determination, demand prediction and the effect of technology. The research methodology adopted a qualitative approach using semi-structured interviews. Data from the interviews were transcribed and thematic analysis was used to evaluate the findings.
    Keywords: Revenue management (RM); pricing strategies; demand forecasting; technology; small and medium-sized hotels (SMHs).

  • Flexpatriates: Issues and Challenges for Short-term Assignments in the United Arab Emirates   Order a copy of this article
    by Rizwan Tahir 
    Abstract: Flexpatriates are sent by their companies to different countries around the globe to execute short-term and important assignments and then immediately return home after completing their project. However, in international human resource management (IHRM) research, attention has mainly been focused on traditional expatriates. Even though alternative arrangements for global mobility, such as flexpatriation, have recently become increasingly popular among multinational corporations (MNCs), this trend seems to have been neglected in previous studies. The present study endeavors to examine the issues and challenges encountered by Western flexpatriates during short-term assignments in the United Arab Emirates (UAE). The results suggest that, with minimal interventions by the human resource (HR) departments, these flexpatriate executives have been proactive while working in the UAE in self-managing their personal and family issues, work?life balance, career issues, and cultural challenges. Finally, the present study provides some suggestions for HR managers in effectively managing flexpatriates and also provides an agenda for future research in this emerging field.
    Keywords: United Arab Emirates; Flexpatriation; International assignments; Career issues; Family issues; Work?life balance; Cultural challenges.

  • Effect of Effective Patient Communication and Customer orientation on Service Quality leading to patient satisfaction: A Study of Multi Speciality Hospitals of North India.   Order a copy of this article
    by AJAY DOGRA, Sanjeev Sharma 
    Abstract: Patient satisfaction has remained a cardinal indicator for the measurement of healthcare quality for a long time. It may be considered as a proxy but it is a dominant indicator to measure success of a hospital. As the hospital services are critical in nature and deal with life and health of patients, effective and quality communication in perceptive and convincing manner leads to patient satisfaction. Effective communication in hospitals results in patient compliance and better quality of services. The model tries to find out the impact of effective patient communication and customer orientation on service quality and effect of service quality on patient satisfaction. The structural model has been tested with help of structural equation modelling using Partial least square method, on a sample size of 500 patients from selected multi-specialty hospitals of north India. The findings of study imply that effective patient communication and customer-oriented behavior significantly impacts the service quality in multi-specialty hospitals which explains substantial variance in patient satisfaction.
    Keywords: Effective patient communication; Customer orientation; Service Quality; patient satisfaction; Hospital services.

  • Participatory Budgeting in a South African Local Municipality   Order a copy of this article
    by Tyanai Masiya, Adrino Mazenda, Tandokazi Gwabeni 
    Abstract: There is growing recognition that local government is central to public participation worldwide (Mohammadi, Norazizan and Nikkhah (2018). In countries such as South Africa, focus is growing on adopting innovative methodologies and tools for opening up spaces for greater public participation at the local level. Participatory budgeting has emerged as one of the key public participation mechanisms for fostering effective resource allocation and development. The purpose of this article is to analyse the implementation of public participation in the budgetary process of the King Sabata Dalindyebo (KSD) Local Municipality in the Oliver Reginald Tambo District Municipality of the Eastern Cape Province to contribute towards a better understanding of current participation mechanisms. Data for the research was drawn from documentary evidence and primary interviews with municipal officials, elected officials and local citizens. The study concluded that though the KSD Municipality is conscious of the need for public participation in budgeting, the involvement of the public in the process needs to be improved. Capacity building is also needed to increase the participation of city officials, elected officials and citizens. This study contributes to citizen-focused service delivery in municipalities. It also contributes to the scholarly understanding of effective public participation in local government.
    Keywords: Local municipality; Participatory budgeting; Public participation; South Africa.

  • ETHICS IN SOUTH AFRICAN PUBLIC ADMINISTRATION: A CRITICAL REVIEW   Order a copy of this article
    by Elvin Shava, Adrino Mazenda 
    Abstract: Commissions, such as Zondo and Mokgoro, have revealed that public administration in South Africa is in a dilemma as unethical and corrupt acts manifest themselves among public office bearers. This corruption hinders the capacity of government departments to effectively render public services. South African Public Administration is encountering obstacles such as lack of transparency, accountability and efficiency, as government public procurement systems have become the breeding zone of corruption and maladministration. This paper argues that a central missing factor is the failure to adhere to good ethical conduct in the execution of public duties. This is despite numerous government training and development initiatives on good ethical conduct in the public sector. It is arguable that the new dispensation under the current leadership of President Ramaphosa needs to revamp the functioning of public organisation, install strong whistleblowing mechanisms that combat corruption and encourage public managers to observe good ethical conduct when serving the public. The implications of this study, therefore, emphasise good principles of governance which include transparency, accountability and ethics; these are key determinants for effective public service delivery.
    Keywords: Ethics; Public Administration; Good Governance; Public Sector.

  • The role of institutional pressure in knowledge internalization: a longitudinal case   Order a copy of this article
    by José Márcio De Castro, Helen Aquino 
    Abstract: Knowledge transfer becomes a complete process when the receiving company not only implements, but also internalizes the knowledge transferred. Thus, internalization is considered as an effective result of knowledge transfer. The adoption of new practices can occur because of institutional pressure. This paper aims to analyze and understand the effect of institutional pressure on the internalization of quality practices through a knowledge transfer process, considering the source
    Keywords: knowledge internalization; absorptive capacity; disseminative capacity; institutional pressure.

  • Ethics and Accountability in Municipal Supply Chain Management in Zimbabwe   Order a copy of this article
    by Tafadzwa Clementine Maramura, Elvin Shava 
    Abstract: The release of 2018/19 Auditor Generals report on the state of local councils, unearthed many governance issues in Zimbabwe. Findings released for Harare City Council painted a dark picture on the general way the supply chain department conducts itself. The study reports on the observance of ethics and financial accountability within the supply chain unit. This article draws on data that was collected through semi-structured interviews and supported by documents solicited from Harare City Council between the period 2013-2018. Being guided by the Network Governance Theory, the findings of the article revealed failure by council authorities to comply with supply chain management regulations, due to issues of fraud and corruption. The findings further indicate that there is an inadequate system to identify and disclose irregular public expenditure, whilst the performance of service providers and contractors was not monitored. As a result, allegations of fraud, corruption and improper financial conduct in the supply chain process, and ineffective internal controls, remain rampant, thereby weakening service delivery. The article recommends that Harare City Council should strive for good ethical conduct and proper financial accountability in the Supply Chain Management Unit, which is imperative for improving service delivery in urban communities.
    Keywords: Ethics; Financial Accountability; Supply Chain Management; Urban Service Delivery; Zimbabwe.

  • Employee motivation as an indicator of the desire to continue working: Evidence from SMEs in Bangladesh   Order a copy of this article
    by Mohammad Rashed Hasan Polas, Md Muhibbullah, Rafia Afroz, Md Nazmus Sadekin 
    Abstract: The purpose of this study is to explore how employee motivation factors impact on the employee's desire to keep working in SME firms. This study primarily is based on raw data which are collected from 278 employees of SME firms in Bangladesh. The respondents' demographic profile was classified in terms of their sex, age, marital status, and monthly income. Apart from adopting the quantitative method, the Smart PLS 3.0 and SPSS V23 were utilized for analysing the gathered primary data. Furthermore, we predicted 10 hypotheses in this study. Our findings assure that a positive and significant relationship among working conditions, salary & incentive, and job stability with employee motivation is sustained which indicates a direct relationship on the desire of employees to continue working in this sector. This study did not find any conventional relationship between the behaviour of presidents and subordinates with employee motivation. This study further demonstrates that employee motivation does not mediate the relationship between behaviour of presidents and subordinates with the desire to continue working. This study suggests that proper implementation of employee motivation criteria by HRM makes employees motivated which causes in improving the firm's productivity. The higher level of employee motivation enhances a higher level of desire to continue working in the SME firms. The management of SME firms should pay special attention to the firm's working conditions, compensations, and job stability of employees which will retain them in the firm for a longer period. While developing HR policies, a special priority should be brought up regarding the keys to employee motivation.
    Keywords: working conditions; salary-incentives; job stability; employee motivation; HRM; SME; Bangladesh.
    DOI: 10.1504/IJMP.2021.10035840
     
  • Implications of Mandatory Corporate Social Responsibility on Rural Development in India   Order a copy of this article
    by Haider Yasmeen, Amitha Babu 
    Abstract: Rural development is considered vital for inclusive growth of any economy, particularly, in the case of developing economy like India. The business establishments are considered to play a vital role in rural development and Corporate Social Responsibility (CSR) is the medium through which they achieve this objective. The current research, explores the spending pattern of corporate with regard to CSR initiatives on various aspects of rural development. Further, the implication and impact of mandatory Corporate Social Responsibility policy on rural development in India is also investigated. To address the objective of the study, the CSR initiatives of the top twenty firms listed by Bombay Stock Exchange, for three consecutive years (2013-14, 2014-15 & 2015-16) was explored. The document content analysis technique of research was used to analyse and interpret the secondary data. The data analysis reveals variance in budgetary allocation for rural development as a part of CSR initiatives across the three consecutive years. It also brings to light that rural development has been the third most preferred area of CSR spending and has been profoundly influenced by the implementation of the mandatory law on CSR. The qualitative analyses of the CSR and the annual reports of the firms further divulge the major areas of interventions through organization and beneficiary analysis and the transformation it has brought. Besides, the current research brings to the light the deficiencies in the existing approaches through qualitative analysis of data. The article, thus, provides evidence related to the increasing corporate involvement in rural development through their CSR initiatives. It also provides guidelines in areas that necessitate improved attention. This paper, thus, contributes to the rich and growing body of research on the role of CSR in social development, more importantly the rural development.
    Keywords: Corporate Social Responsibility; Rural Development; Mandatory Law; Private Sector Partnership.

  • CAN MORAL IDENTITY MITIGATE THE HARMFUL EFFECTS OF ORGANIZATIONAL CYNICISM?   Order a copy of this article
    by Aykut Arslan, Ozgur Demirtas, Serdar Yener 
    Abstract: The aim of this study is to reveal that moral identity at work may reduce the harmful effects of cynicism by acting as a buffer and may also reduce time theft, which is one of the detrimental behaviors towards the organization that is potentially attributable to organizational injustice. A data collection procedure was carried out through face-to-face meetings with 339 full-time personnel from business concerns operating in the manufacturing industry in Kayseri (One of the most industrialized cities in Turkey). The research results have been found to be supportive of the hypotheses developed, which is that organizational justice was identified as having a negative effect on time theft. Additionally, it was found that cynicism plays a mediating role in the relationship between organizational justice and time theft and that moral identity has a moderating impact, as expected.
    Keywords: organizational justice; cynicism; time theft; moral identity; organizational deviant behaviors; buffer; Turkey; Kayseri; behavior; harmful effects.

  • The Relationship between Celebrity's Perceived Credibility Dimensions and Purchasing Intentions on Social Media: the Moderating Role of Customer's Gender   Order a copy of this article
    by Sulaiman Althuwaini, Ahmad Abu-Alhaija 
    Abstract: This paper aims to examine the relationship between celebrity's perceived credibility and customer's purchase intentions. It will also look into the moderating role of customer's gender in the relationship. The influence of celebrity's perceived credibility on customer's purchase intentions is investigated via three dimensions, namely, attractiveness, trustworthiness and expertise. A set of research questionnaires was distributed among 500 respondents in the Kingdom of Saudi Arabia. The data were then analysed using structural equation modelling (SEM). This paper asserts that celebrity's perceived credibility, through attractiveness, trustworthiness, and expertise, plays a vital role in enhancing customer's purchasing intention. Perceived expertise has been found to be the most dominant factor in influencing customer's purchasing intentions, followed by attractiveness and trustworthiness, respectively. This study finds that perceived expertise is the most important factor for males in forming their purchase intentions whereas, perceived trustworthiness is the most important factor for females in forming their purchase intentions.
    Keywords: Keywords Consumer’s Purchase Intention; Celebrity's Perceived Credibility; Trustworthiness; Attractiveness; Expertise; Gender.

  • THE IMPACT OF GOVERNMENT SUPPORT AND INNOVATION CULTURE ON NEW PRODUCT DEVELOPMENT OF MANUFACTURING SMEs: DOES INNOVATION STRATEGY MATTER?   Order a copy of this article
    by Haniruzila Hanifah, Ali Vafaei-Zadeh, Ai Ping Teoh 
    Abstract: Manufacturing SMEs play a significant impact on the growth of a nation, especially in a rich country with natural resources and talent, like Malaysia. However, studies on the factors contributing to the innovation of manufacturing SMEs in Malaysia are still scarce. Thus, this study aims to examine the importance of government support and innovation culture towards innovation strategy in driving new product development, indirectly enhancing organisation performance. A survey was conducted to gather data from Manufacturing SMEs. A total of 127 responses were obtained, and analyses were carried out using Smart-PLS software. The findings indicate that innovation culture is an important factor for innovation strategy. However, government support has no impact on innovation strategy as well as indirect impact. The finding also indicates that innovation strategy has positive significance towards new product development and improves organisation performance. This study offers an important contribution to the factors enhancing organisational performance to the manufacturing SMEs in Malaysia.
    Keywords: New Product Development; Manufacturing Small Medium Enterprise (SME); Innovation Strategy; Innovation Culture; Government Support.

  • Determinants of Stress amongst B-school Students: an empirical investigation   Order a copy of this article
    by Navneet Gera, Walter Vesperi, Amit Kumar 
    Abstract: The objective of this research is to examine the determining factors of stress and the stressors affecting undergraduate and postgraduate students. The topic of stress in students has taken on an important role in academy literature of HRM. The study uses an explorative methodology with quali-quantitative methods. Data sample includes undergraduate and postgraduate Business-school (B-school) students. The study investigates several aspects related to academic stress, such as college / university exams, parental expectations, attendance, assessment and final placements. Findings highlight that social stress constitutes about 20 per cent of the variance explained in stress, followed by academic stress (university exam), academic stress (internal exam) and job-related stress which are 18 %, 14 % and 14.2 % respectively. Social factor plays a role in causing stress; B-schools need to pay attention to formulation of strategies for social support.
    Keywords: Academic Stress; Human Resource Management; HR practices; well-being; Social Stress.

  • The Volkswagen fraud in the context of economic theory   Order a copy of this article
    by Wolfgang H. Schulz, Bettina Arnegger 
    Abstract: Over the course of more than a decade, the Volkswagen (VW) Group has manipulated the technology built into approximately 11.3 million diesel vehicles worldwide. Despite the fraud, VW has heavily marketed this technology. VWs breaches of environment regulations and the scope of this corporate evasion are especially critical with regard to VWs leading market po-sition and its revelation in terms of the state of the automotive industry and the emission test-ing regime. The present article not only aims to provide a theoretical-analytical contribution to the assessment of Volkswagens act of fraud focusing on economic theory but also outlines an interesting framework for business choices in the automotive industry. The definition of passenger vehicles as credence goods, the role of uncertainty and realized positive profits, and the oligopolistic pricing model are introduced as a framework for future research.
    Keywords: Volkswagen; Dieselgate; Nitrogen Oxides; economics; credence goods; uncertainty and realized positive profits; opligopolistic pricing model.

  • Developing a Capacity for Operational and Relational Resilience Through HRM Practices   Order a copy of this article
    by Merve Gerçek, Dilek Yilmaz Borekci 
    Abstract: Developing an organizational resilience capacity enables todays businesses to survive and thrive in terms of operational and relational dynamics. Based on the research indicating organizational resilience capacitys reliance on knowledge, skills, and abilities of employees, this study examines the role of Human Resources Management (HRM) practices in the creation of organizational resilience capacity at the individual level. The study sample consists of 328 white-collar workers. The results demonstrate that recruitment and selection practices and training and development practices have positive effects on operational resilience capacity. Also, the findings reveal that training and development practices increase relational resilience capacity. The present study underlines the significance of HRM practices on operational and relational resilience capacity development at the individual level.
    Keywords: organizational resilience capacity; operational resilience; relational resilience; human resource management.

  • Emotional Intelligence and Job Satisfaction among Repatriates: Repatriation Adjustment as a Mediator   Order a copy of this article
    by Robinson James 
    Abstract: Job satisfaction is a crucial variable that positively influences personal and organizational outcomes. The influence of emotional intelligence on employee satisfaction has been well documented in the literature, but lack of studies found such research among repatriates. This study aims to investigate the influence of repatriates emotional intelligence on job satisfaction through repatriation adjustment. The study was conducted with 96 repatriates who have at least two years of expatriation experiences. The proposed relationship was assessed through structural equation modelling with SmartPLS. This study found that emotional intelligence enables repatriates to adjust their repatriation transition better and better adjustment enhances their job satisfaction. Unexpectedly the proposed relationship between emotional intelligence and satisfaction was not significant as expected. However, this study found that the relationship between emotional intelligence and satisfaction absorbed by repatriation adjustment. This study contributes to the literature by empirically investigating the relationship between emotional intelligence and satisfaction among repatriates and by introducing adjustment as a mediator on this relationship. The implication for organization and individual, limitations of the study and avenue for future research has been discussed.
    Keywords: emotional intelligence; satisfaction; repatriates; repatriation; adjustment.

  • Service Quality Measures: A Comprehensive Literature Review   Order a copy of this article
    by Ram Komal Prasad, Sanjeev Verma 
    Abstract: Purpose The purpose of this paper is to comprehensively review the service quality models available in extant literature and provide integrated view of service quality to future researchers. Design/methodology/approach In this study, nineteen service quality models were systematically reviewed using PRISMA model. Service quality models were analytically reviewed to enhance knowledge of service quality attributes and their respective importance in the service sector domain. FindingsService quality models have emphasized on understanding customer expectations and subsequently building service model to meet the expectation for higher customer satisfaction. Multi-dimensional construct with several factors (such as professional assurance, behavioral responses and supports, tangible and intangible cues etc.) encompassing quality and service satisfaction were incorporated to address consumer concerns. Originality/value This study is a review attempt to develop a consensus and establish a validated scale for measuring the service quality level and resultant satisfaction across the service industry.
    Keywords: Service Quality; Service Satisfaction; Service industry; Service Management; Service Marketing.

  • The moderating role of knowledge sharing and mediating role of employee creative self-efficacy on the association of empowering leadership and employee creativity   Order a copy of this article
    by Muhammad Arshad, Chan Kun Yu, Aneela Qadir, Waqar Ahmad, Changwen Xie 
    Abstract: The study's purpose is to explore the relationship among empowering leadership (EL) and employee creativity through knowledge sharing and employee creative self-efficacy. A standard questionnaire is distributed among 352 employees and their leadership for data collection of the study. The study participants are taken from top management, including lower-level employees working in the telecommunication industry. We analyze data using the structural equation modelling technique. The results show that empowering leadership significantly affect employees creativity and creative self-efficacy mediates the relation between empowering leadership and employee creativity and knowledge sharing to strengthen empowering leadership and employee creativity relationships. Our findings explain that leadership has a strong role in employees creativity. Additionally, the implications of the study inform practitioners to investigate this phenomenon in other areas.
    Keywords: Empowering leadership; Employees creativity; creative self-efficacy; knowledge sharing.

  • The impact of Corporate Governance on Financial Performance of Indian Hotels: Cluster Analysis   Order a copy of this article
    by Najib H. S. Farhan, Faozi A. Almaqtari, Mosab I. Tabash, Eissa A. Al-Homaidi 
    Abstract: The current research aims to assess the influence of corporate governance practices on the financial performance of Indian hotels industry. A panel data set of 39 hotels listed on Bombay Stock Exchange (BSE) is used spanning for a period from 2013 to 2016. The selected sample is clustered into three groups according to the hotels size in order to explore the difference in corporate governance practices among the small, medium, and large Indian hotels. In the current study, one accounting measure and one marketing based measure are used for measuring firms profitability. Board size, independence and diligence, audit committee size, independence and diligence, and foreign ownership are representing corporate governance practices. The results reveal that there is a statistically significant difference in the board of directors size, audit committee size, audit committee diligence and foreign ownership among the hotels groups. Further, it is found that corporate governance practices have a significant influence on profitability of small hotels. However, only foreign ownership significantly affects the profitability of all hotel groups. The current study introduces useful insights and empirical evidence on the impact of corporate governance practices on hotel firms performance in India which are very beneficial and are of significant importance to investors, practitioners, academicians, and policy-makers in the tourism sector.
    Keywords: - Corporate governance; Firms’ performance; Hotel industry; Bombay Stock Exchange (BSE); Cluster analysis; India; Groups; Small; Medium; large.

  • Practical Strategy for Maintaining Organisational Performance in the Hospitality Industry in Thailand   Order a copy of this article
    by Vissanu Zumitzavan 
    Abstract: This research investigates the linkages between top-managements learning preferences, organisational strategy and the organisational performance of the room-service and hospitality industry in a Thai Smart City in Northeast Thailand. Quantitative research employing a survey questionnaire was used with 501 managers as participants. The findings suggest that the most supportive learning preferences for managers in the hospitality industry are, in rank order, activist, pragmatist, reflector and theorist, whilst organisational strategy factors, composed of cost leadership, product/service differentiation and niche market, were verified as mediators. Implications exist for how managers in the hospitality industry can improve organisational performance through developing the appropriate learning preferences and applying a supportive organisational strategy. This research is original in terms of the data collected and extends the findings to practise in related types of organisations. This is the first study to establish an association between learning preferences, organisational strategy and organisational performance in the hospitality industry in Thailand.
    Keywords: learning preference; organisational development; organisational strategy; organisational performance.

  • An Integrated Analysis of Factors Affecting Consumers Purchase Intention toward Batik: A Comparative Study Between Indonesia and Malaysia   Order a copy of this article
    by Keni Keni, Lerbin R. Aritonang R., Ary Satria Pamungkas, Nicholas Wilson 
    Abstract: This paper was written to understand which factors that play a significant and important role in determining consumers intention to purchase Batik in both countries, Indonesia and Malaysia. This study implements the survey method, with questionnaires as the tools which had been used to collect all of the data required in this study. A total of 208 samples were collected in Indonesia, while a total of 204 samples were collected in Malaysia. All the respondents were those whove bought, used, or purchased Batik for the past 2 years. After collecting all the data required in this study, the data were then analysed using PLS-SEM method in order to understand and gather some important information regarding the relationships between variables assessed in this study. After analysing all data, it can be concluded that in Indonesia, only Perceived Value has a direct and significant impact on Purchase Intention, while in Malaysia, only Perceived Quality has a significant and positive impact toward Purchase Intention through Trust.
    Keywords: Batik Sector; Perceived Value; Perceived Quality; Trust; Purchase Intention; Multi-Country Study.

  • Delineating investors rationality and behavioural biases- An evidence from the Indian stock market   Order a copy of this article
    by Manika Sharma, Mohammad Firoz 
    Abstract: The present research is conducted to determine the relationship between behavioural biases and investors rationality in the Indian equity market. The study has followed the Mintzberg (1979) decision-making model for measuring investors rationality. Data has been collected from 400 individual investors of NSE (National Stock Exchange) and BSE (Bombay Stock Exchange) by using a structured questionnaire. An advanced approach of structural equation modelling (SEM) has been used to determine the relationship between behavioural biases and investors rationality. The findings of the study indicate that behavioural biases are significantly related to the investors rationality. Whereby, herding, optimism and disposition effect bias show a strong influence on the investors rationality and affect their investment decisions. The outcomes of the present study also offer meaningful insights to the investment professionals, investors, fund administrators, regulators, and policymakers. As they will be able to develop a unique and bias-free portfolio which will reduce or eliminate the effect of behavioural biases on investor decisions. The results of this study also generate a strong need to update the existing norms and regulations related to investment in Indian stock market.
    Keywords: Behavioural biases; investors; stock market; decision-making; SEM; India.

  • FACTORS AFFECTING THE TURNOVER INTENTIONS AND AFFECTIVE COMMITMENT OF EMPLOYEES IN THE PHARMACEUTICAL INDUSTRY OF PAKISTAN: THE ROLE OF PSYCHOLOGICAL CONTRACT   Order a copy of this article
    by Muhammad Younas Khan, Shakira Huma Siddiqui, Hira Salah Ud Din Khan 
    Abstract: This study analyzed the impact of supervisor feedback, employee participation, supervisor-subordinate guanxi on turnover intention, and affective commitment. Moreover, the psychological contract's mediating role was investigated in the relationship mentioned above by employing reasoned action theory. Data was collected from 245 employees from six private pharmaceuticals companies in Islamabad, Pakistan. For this, the purposive sampling technique was used to collect data by distributing questionnaires to the participants. Results showed that Supervisor Feedback, Employee Participation, and Supervisor Subordinate Guanxi are significantly and negatively related to Turnover Intention and have a positive association with affective commitment. Furthermore, the findings revealed that Psychological Contract significantly mediates the relationship between Supervisor Feedback, Employee Participation, Supervisor subordinate Guanxi and Turnover Intention, and affective commitment. This research contributes to the literature by investigating the direct impact of Supervisor Feedback, Employee Participation, and Supervisor Subordinate Guanxi and the indirect effect of Psychological Contract on employees' turnover intentions and Affective Commitment in the pharmaceutical industry of Pakistan. The limitations, implications, and future recommendations of the study are also discussed.
    Keywords: Supervisor Feedback (SF); Employee Participation (EP); Supervisor Subordinate Guanxi (SSG); Psychological Contract (PC); Turnover Intention (TI); Affective Commitment (AC).

  • Does Analyst Coverage Enhance or Curb Earnings Management? The Impact of Mandatory IFRS Adoption.   Order a copy of this article
    by Mohammad Almaharmeh 
    Abstract: This study aims to investigate the effect of external corporate governance mechanisms on earnings management decisions. In particular, this study examines the effect of analyst coverage on the magnitude of discretionary accruals in the UK context. In addition, this study examines the moderating role of mandatory International Financial Reporting Standards (IFRS) adoption on the relationship between analyst coverage and earnings management. By using a sample of 9,165 observations collected from 1,401 specific UK firms from 1994-2013, it is found that a high level of analyst coverage can be considered as an external governance mechanism that controls managers behaviours. The results suggest a significant negative effect of analyst coverage on earnings management. I also find some evidence that the mandatory adoption of IFRS does lead to lower earnings management levels. Contrary to expectations, IFRS fails to enhance the monitoring role of financial analysts in detecting and deterring earnings management.
    Keywords: Analyst coverage; IFRS; Earnings managementrn.

  • Employer Branding on the creation of Anticipatory Psychological Contract   Order a copy of this article
    by Santosh Basavaraj, Ramanath HR, Aashmi Gailani 
    Abstract: The process of the psychological contract starts much before the employee joins the organization. The brand of the company remains in the mind of candidates who apply for the job. Considering this relation, this research work is carried out to offer a detailed analysis of the position of employer branding in the formation of anticipatory psychological contracts among millennials. The empirical study was carried out with a sample size of 330 respondents who are studying post-graduation management studies; these students are about to join the corporates. The outcomes of this study show that employer branding significantly impacts the psychological contract. Employer branding has a strong influence on relational expectations as compared to transactional expectations and employee obligations among potential employees. This paper helps recruitment managers to understand the expectations of potential employees and their beliefs towards their employers during the pre-employment phase.
    Keywords: Employer branding; Anticipatory psychological contract; pre-employment phase; expectations; millennials.

  • Product Specific Determinants of Electronic Gadget Purchase Intention A Case of the Purchase Behaviour of Indian Youth   Order a copy of this article
    by Shrinivas Kulkarni, Leena James 
    Abstract: This study investigated the impact of product specific features of electronic gadgets on the purchase intention on the Indian youth. The study was quantitative in nature and data was collected from 650 young electronic gadget consumers in Bengaluru, India using structured questionnaires. Descriptive statistics and Structural Equation Modelling (SEM) were used for data analysis. Brand image, product design, country of origin, referred as product evaluation attributes, and corporate identity were identified as the determinants of purchase intention. Respondents were neutral regarding the role of product evaluation attributes and corporate identity in their purchases, but acknowledged these factors importance. Findings implied a positive and significant influence of product evaluation attributes on the corporate identity of companies, and purchase intention of the youth. However, corporate identity did not influence purchase intention, clearly indicating that only product specific features, such as brand, design and country of originare considered when youngsters purchase gadgets.
    Keywords: Purchase intention; brand image; product design; country of origin; corporate identity; electronic gadgets; youth; product evaluation; purchase behaviour; brands.

  • Workplace Bullying and Turnover Intention: Serial Multiple Mediation Model of Negative Emotions and Affective Commitment   Order a copy of this article
    by Mariam Anil Ciby, Shikha Sahai, R.P. Raya 
    Abstract: Workplace bullying involves repeated exposure to negative behaviors that need serious attention at the workplaces. Extant research shows that workplace bullying affects turnover intention of the employees. However, there have been limited research efforts towards understanding the multiple mediating mechanisms in the workplace bullying-turnover intention relationship. Drawing from Affective Events Theory, we posit negative emotions and affective commitment as serial multiple mediators in the relationship between workplace bullying and turnover intention. The study was conducted among employees in Information Technology companies in India. The results indicate that workplace bullying influences turnover intention through serial multiple mediators. This study found that workplace bullying evokes negative emotions, which in turn influences affective commitment and subsequently impacts turnover intention. Negative emotions are the proximal effect of a negative work event like bullying that can provoke employees attitudes and behaviors. Managing these negative emotions can reduce the deleterious effects of bullying. Future research directions and implications are also discussed.
    Keywords: workplace bullying; turnover intention; negative emotions; affective commitment; mediation; serial mediators; Affective Events Theory; bullying; emotions; negative behaviours.

  • Mediating Role of Emotional Intelligence between Employee Engagement and Job Satisfaction in Indian IT Sector   Order a copy of this article
    by Meru Das, Shashank Mehra, Vivek Singh 
    Abstract: Literature revealed different factors of individual behaviour as responsible factors for better performance and satisfaction. Emotional intelligence is a well discussed topic and is considered as one of the important factors of individual behaviour.It is reported in a number of studies that satisfied and fully engaged employees contribute to job and the organization more than the expected level of performance. Based on these facts, this study is aimed at examining the mediating role of emotional intelligence between employee engagement and job satisfaction in Indian IT sectors. Data is collected from 714 professionals working in India IT sector through well designed questionnaire. The results portrayed the partial mediation of emotional intelligence between employee engagement and job satisfaction in IT sector. It is recommended to create awareness about emotional intelligence among IT professionals as it enhances satisfaction and engagement of employee that will improve individual performance as well as organizational performance.
    Keywords: Emotional Intelligence; Employee Engagement; Job Satisfaction; IT sector.

  • Moderating and Mediating Impact of Compassion and Trauma Fatigue on Burnout Satisfaction Relationship: A case study of Indian Nurses   Order a copy of this article
    by Jolly Joseph, Richa Misra, Shalini Srivastava 
    Abstract: Nursing services are an important part of the health care system. Nursing statistics show that India has been struggling with a shortage of nurses since independence. Due to the scarcity of human resources, most nurses are at the risk of high levels of stress, burnout, and fatigue. In the Pandemic the situation of health care staff has further worsened, as the hospital is overwhelmed with patients of highly infectious disease The objective of the present study is to examine the relationship between burn out, trauma fatigue, compassion, and job satisfaction among nurses in Delhi-NCR, one of the worst pandemic affected region of India. A sample of 233 structured questionnaires was collected after direct interviews with staff nurses from private and government hospitals in Delhi-NCR (India). Exploratory research was conducted to understand the variables influencing job satisfaction among nurses. SEM and Hayes (2013) PROCESS Macro was used to test the hypothesized relationships. The findings suggest that burnout is linked to greater trauma fatigue, which leads to decreased job satisfaction among nurses who report a low level of compassion. Trauma fatigue partially mediated the relationship between burnout and job satisfaction. Compassion was found to be a significant moderator between trauma fatigue and job satisfaction. Nurses who are high on compassion for their profession were found to be less affected by trauma fatigue. Healthcare organizations in India need to proactively act on the factors suggested in the study to motivate nurses and improve health care delivery, in the background of India promoting itself as a preferred health care destination. Keywords: Nurses, Challenge, Compassion Satisfaction, Job Burnout, Trauma Fatigue, Job Satisfaction
    Keywords: Nurses; Challenge; Compassion Satisfaction; Job Burnout; Trauma Fatigue; Job Satisfaction.

  • Investigating the Mediating Influence of Internal Motivation on Family-Supportive Benefits, WorkLife Balance, and Job Embeddedness: A Study in the Indian IT/ITES sector   Order a copy of this article
    by SRIKANTH I G, Bhojanna U 
    Abstract: This study investigated the mediating influence of Internal Motivation (IM) on Family-Supportive Benefits (FSB), Worklife Balance (WBL), and Job Embeddedness (JE). Data were collected from professional (n = 330) working in the IT/ITeS industry in Bangalore, India. Mediation Analysis (Hayes and Preacher PROCESS method) was used to test the relationships between the constructs. The findings indicate that IM favorably mediates the relationships between FSB, WLB, and JE in the IT/ITeS sector in Bangalore. Implications for employers to retain top talent, managerial practice, and future research are provided. Moreover, due to the limited research in the Indian setting, this study makes a valuable contribution to the management literature in this context.
    Keywords: internal motivation; work–life balance; family-supportive benefits; job embeddedness; mediation.

  • How do Islamic work ethics influence the relationship between organisational justice and work motivation in the UAE public sector?   Order a copy of this article
    by Athari Al Shuwaihi, Anne Ewijk, Salam Abdullah 
    Abstract: This study explores Muslim employees perception of organizational justice and what role Islamic work ethic (IWE) plays in alleviating the negative effect of perceived organizational injustice on work motivation. While existing literature provides ample statistical evidence of this effect, there is little qualitative empirical research on how this dynamic is experienced by employees. Through a qualitative, phenomenological design, this study focuses on two public organizations in the UAE, using semi-structured interviews. Thematic analysis was used to code the participants responses. Five core themes emerged: Islamic work ethic, other intrinsic motivators, extrinsic motivators, organisational justice, and desired actions. The findings of this study provide rich insights on the role of Islamic work ethics as a mitigator of the negative influence of perceived organizational injustice, in correlation with other motivators. The findings of this study contribute to guide managers in Muslim contexts to leverage IWE to increase work motivation.
    Keywords: Islamic work ethic; organisational justice; work motivation; public sector; UAE.

  • Understanding Workplace Bullying: A Conceptual Review   Order a copy of this article
    by Rajnish Kumar Misra, Divya Sharma 
    Abstract: This paper aims to differentiate bullying from other negative behavior at the workplace and analyze the research reported in the last decade on workplace bullying, its antecedents and consequences. The integrated review methodology was used to provide a significant contribution to the body of knowledge and consequently to practice and research. The integrative review of literature delivers a method to fully synthesize the existing data on workplace bullying and different terminology related to this field. Popular research databases were used for the literature of bullying at the workplace. The findings of this research will contribute to an in-depth understanding of bullying in the workplace and other related terms. The present study offers organizational representatives, superiors and policy-makers that they should consider all aspects related to bullying at the workplace and understand its causes. Also, interested scholars will get a quick overview and research gaps in workplace bullying. The study provides a broad approach in considering bullying at the workplace and other related phenomena, its antecedents and consequences. This paper recommends that definitional boundaries should be all-encompassing and open for discussion about bullying at the workplace and other related phenomena.
    Keywords: Bullying; harassment; incivility; negative behavior; antecedents; consequences.

  • Value co-creation and innovation performance: Insight knowledge from companies and customers in the Malaysian hotel industry   Order a copy of this article
    by Seyedeh Khadijeh Taghizadeh, Syed Abidur Rahman, Ling Suan Choo, Ali Vafaei-Zadeh 
    Abstract: Based on the DART model, this research aims to assess the influence of value co-creation (VCC) processes on hotels' innovation performance (IP) in terms of new service development and delivery process. Moreover, this research aims to use content analysis to ascertain customers' experiences in the hotel industry during service interactions. Data were collected from 105 four-and-five-star rated hotels in Malaysia and analysed via structural equation modelling using SmartPLS software. This study examined fifty-two tourists' experiences and feedback data staying in eight different four-and-five-star hotels for content analysis. Results reveal that dialogue influences new service development, whereas access influences both the delivery process and new service development. Besides, risk assessment and transparency influence the service delivery process. This study highlights that business transactions in the hotel industry begin and end with the customer.
    Keywords: Value co-creation; innovation performance; hotel industry; DART model; Malaysia.

Special Issue on: SICTIM 2020 Datanomics - The Future of Business

  • Mobile bank applications: Antecedents and consequences of young bank customer loyalty   Order a copy of this article
    by Mustafa Nourallah 
    Abstract: This study investigates young bank customer (YBC) perceptions of the relationships between cognitive, affective, and conative antecedents, on one hand, and attitudinal and behavioural loyalty to mobile bank applications (MBAs), on the other. The study develops a theoretical framework for customer loyalty to MBAs based on Dick and Basus (1994) conceptual framework of customer loyalty. Based on previous studies and focus group interviews, a questionnaire was developed and sent to 500 YBCs aged 1829 years who have at least one years experience of MBAs. The data were statistically analysed, and the results indicate that YBC loyalty to MBAs combines attitudinal and behavioural loyalty. The results also indicate that cognitive antecedents are directly and significantly related to customer satisfaction, which in turn is significantly related to loyalty. The study contributes by using and developing Dick and Basus (1994) framework in the MBA context, and by suggesting how banks can improve and customize their MBA services, in a way that enables YBCs to utilize their resources in ways that promote economic growth.
    Keywords: mobile bank application; antecedents of loyalty; consequences of loyalty; attitudinal loyalty; behavioural loyalty; Dick and Basu’s framework; young bank customers; customer satisfaction.

Special Issue on: GLRC2020 Driving Business Growth through Digital Transformation

  • Antecedents of Indian Green Consumer Purchase Intentions and Behavior: A Review and Future Research Directions   Order a copy of this article
    by Rajat Gera, Priyanka Chadha 
    Abstract: This paper aims at reviewing the research on the antecedent factors of green consumer purchase intentions and behavior in the Indian context to systematically structure the theoretical and methodological approaches adopted by researchers so as to provide insights for future research directions and guidance for effective planning and implementation of green marketing strategies by practitioners, policymakers, and the government. The selected papers are reviewed within the inductively derived themes of research methodologies used, theoretical models, antecedent factors of green purchase intentions (GPI) and green purchase behavior (GPB), attitude, intentions and behavior linkages, and Indian and global consumer behavior. The antecedent factors from selected papers for review are categorized according to the consumer decision-making conceptual framework of the valuesbeliefsattitudesbehavior chain. Additional categories of Socio- Demographics/Psychographics, Personality, Social Conformity, and Contextual are created to include the factors not covered by the conceptual framework used for analysis and to enhance the scope of the study. The attitude-intentions-behavior linkage is empirically validated in the Indian context. Perceived behavioral control, perceived effectiveness, and environment consciousness are key antecedents of GPI and GPB. Social norms effects may be indirect and moderated by the type of product. Green purchase intentions and behavior of consumers in India are the functions of various cognitive, emotional, social, attitudinal, and contextual factors that can direct marketing action and government policy for the promotion of pro-environment behavior. The market can be segmented through psychographics and socio-demographics. Past buying behavior and habit are significant predictors of GPI and GPB in India, in contrast to global consumers. The results are analyzed and discussed by using the narrative method of systematic review, and future research directions are proposed.
    Keywords: Green Marketing; Green Consumer Behavior; Green Consumers’ Attitude; Narrative Review; Pro Environmental Behavior; Green Purchase Intentions; India; Pro-Social Behavior.

  • Proposing a model for commercial soft technology assessment in small and medium enterprises   Order a copy of this article
    by Mohammad Saadatmand, Alinaghi Mosleh Shirazi, Ali Mohammadi, Moslem Alimohammadlou 
    Abstract: The present study proposes a mechanism for commercial soft technology assessment in small and medium enterprises in three stages by using a sequential mixed instrumental method. In the first stage, in-depth interviews were performed with 15 experts in technology assessment in small and medium Enterprises by thematic analysis, deriving 15 key codes, 57 basic themes, 24 organising themes, and 6 Inclusive themes. In the second stage, a commercial soft technology assessment model was developed using the technology atlas model and Daddario technology assessment principles. Finally, the third stage applied the model to a unit of Persian Gulf Science and Technology Park in Bushehr (Iran), validating the model. The results indicated technology adoption level, technology effect level, technologist humans, technological life cycle, automation degree, and technology transfer to be the most important components affecting commercial soft technology assessment in SMEs. These components can predict the characteristics and consequences of commercial soft technologies
    Keywords: Technology; Commercial Soft Technology; Technology Assessment; Small and Medium Enterprises(SMEs).

  • Accessibility of primary healthcare services at primary health centre level in northern and central zones of Odisha   Order a copy of this article
    by Rachita Ota, Supriti Agrawal, Priti Ranjan Majhi 
    Abstract: Healthcare services revolve around a major objective for providing equal distribution of quality health. Mostly basic healthcare services comprise primary healthcare services that play a major role in decreasing mortality level and major disabilities among patients. The objectives of this research paper are to study the accessibility of the healthcare services delivered at the primary health centre (PHC) level and to further analyze the disparity in the usage of the primary healthcare services in the identified districts of Odisha. The statistical tools like descriptive and inferential statistics were used to analyze the collected data. Even after major growth in the healthcare infrastructure, there still has been a subsequent discrepancy in the usage of the services which has impacted the vulnerable masses. Sensitivity analysis was also performed on three major services comprising of maternal and child healthcare, laboratory services, and labour room for healthcare services decision making.
    Keywords: healthcare services; quality; primary health centre; PHC; health care disparity; Odisha; health; maternal care; child care; public health care; laboratory services; primary health care; accessibility.

  • Multidimensional Scale of Perceived Social Support (MSPSS): Validity & Reliability in the Indian Context   Order a copy of this article
    by M.A. Sanjeev, Thangaraja Arumugam, Santhosh Kumar PK 
    Abstract: Human beings are social animal and social support has a significant influence on human behavior. This makes social support, both perceived and real, an important influence on the behavior of the social members. There have been many scales developed to measure real and perceived social support. The most successful being the Multidimensional Scale of Perceived Social Support (MSPSS). The current study is an attempt to establish the reliability and validity in the Indian context, hitherto not established. The results of the study indicate that MSPSS is a reliable scale to measure perceived social support in Indian context. The scale exhibits a three-factor structure, as originally proposed, and exhibits both internal and external validity. MSPSS can be used to measure perceived social support, in Indian context, while investigating its various impacts on human behavior in different research settings.
    Keywords: Perceived social support; Family support; Support from friends; Support from significant others; Reliability; Validity.

  • The B2B Digital Marketing practice - towards an exploration of the hidden   Order a copy of this article
    by Shiv Shankar Kumar Yadav, Sanjeev Bansal 
    Abstract: The digital marketing has emerged well in recent past and has taken enough depth to be treated as a separate domain in the body of knowledge. With this interest, while taking stock on the scholarly literature, authors confronted many scholarly and practice oriented discussions covering B2C aspect and a dearth of B2B related studies. In that too, more than 50 percent of the B2B related articles covered social media as their root construct. Because of B2Bs vastness, it is sheer necessary to have perspectives so that radical researches can be spawned. It becomes even more important when we consider the inception of Artificial Intelligence wave in the consumption paradigm. Hence, to get perspectives on the same, the paper with the help of content analysis, analyses the B2B digital marketing literature with the exclusion of social media related studies. Results show that highest discussions were conducted on the themes social media (despite of the exclusion criteria), critical success factors, internet uses, electronic markets, buyers and suppliers etc.
    Keywords: B2B; Content analysis; Computer aided; Content mining; QDA miner.

  • FINTECH EFFECT: MEASURING IMPACT OF FINTECH ADOPTION ON BANKS PROFITABILITY   Order a copy of this article
    by Renu Singh, Garima Malik, Vipin Jain 
    Abstract: Fintech is an evolving concept that has previously produced little historical evidence or statistically significant time series data for analysis, leaving only a theoretical framework to be worked on or sponsored by large advisory firms. Strategic advisory firms have already put the emerging Fintech trend at the top of their agendas, with the aim of better understanding future scenarios for universal banks. There has been abundant theoretical literature existing on the implication of emerging FinTech globally, but theres still a dither in quantitative analysis. This study aims to understand the impact of FinTech (Financial Technology) implementation on the profitability of Indian banks. The study considers Return on Assets (ROA) and Return on Equity (ROE) as dependent variables, and independent variables include No. of ATMs to bank branches ratio, Capital Equity Tier 1 ratio, Cost to Income Ratio and FinTech Dummy (encompasses Blockchain, Artificial Intelligence, Robotic Process Automation, Payment Technology, and Cloud Computing). The results display a significant positive impact of FinTech adoption on banks profitability. Financial Institutions delivering tailored products and services, successful in combining pace and flexibility, are having far more wide-reaching dynamics in comparison to their antiquated predecessors.
    Keywords: FinTech; Financial; Technology; Profitability; Return on Asset; Return on Equity; Digital; Dummy; CET1 Ratio; Cost to Income.