International Journal of Management Practice (30 papers in press)

Regular Issues

• Indian Consumers Tendency to Exit amidst a Complaint- A SEM Approach  
  by Amit Kumar, Anupriya Kaur 
  Abstract: The purpose of this paper is to develop an integrated model with personality and situational factors to comprehensively understand the determinants of consumers tendency to exit (TE) amidst complaints and to assess the psychometric properties of the conceptual model across three service sectors i.e., hotel and hospitality, automobile, and organised retail stores. The research uses survey-based data of 600 consumers by using quota sampling and employs structural equation modelling and multi-group invariance analysis. The results highlight the significant impact of personality factors on consumers attitude toward complaining (ATC). Further, ATC and situational factors i.e., perceived likelihood of successful complaint and ease of complaint process has a significant negative impact on consumers TE whereas, discouraging subjective norms, lower perceived switching cost, poor employee response, and negative past experience have a significant positive impact on consumers TE. This study is the first of its kind to explore the newly introduced concept of consumers tendency to exit in the Indian setting.
  Keywords: complaints; consumer complaint behaviour; non-complainers; attitude toward complaining; ATC; tendency to exit; SEM; multi-group invariance.
  DOI: 10.1504/IJMP.2023.10047976
   
  
• The indirect impact of sports team reputation on the relationship between CEO’s image and spectator loyalty in the professional Thai football league  
  by Kanoknan Suchao-in, Thee Trongjitpituk 
  Abstract: Strategic brand management in sports marketing has tended to focus on the impact of team brand association on spectator loyalty; however, sports team managers may lack effective communication regarding their activities to increase loyalty. Very little research has been done on the direct and indirect impact of CEO’s image and sports team reputation on spectator loyalty. This study aims to investigate the role of sports team reputation in increasing the effect of CEO’s image on spectator loyalty. This research conducted a sample of 900 spectators who attended home games in the professional Thai football league, using a 36-item questionnaire from previously developed scales. The results demonstrated that sports team reputation played a key role in mediating the causal relationship between CEO’s image and spectator loyalty. This research not only encourages the marketing communication strategies in the sports business but also provides data for managers to increase their spectator loyalty.
  Keywords: chief executive officer; CEO; sports management; marketing communication; brand image; sports team reputation; spectator loyalty; structural equation model; SEM.
  DOI: 10.1504/IJMP.2023.10048273
   
  
• An exploration of Government Policies for Supporting Informal Entrepreneurship in Zimbabwe  
  by Constance Gunhidzirai 
  Abstract: This study was an assessment of the government policies for supporting informal entrepreneurship within Chitungwiza Municipality, Zimbabwe, using the stakeholder theory. There is a growing body of research on informal entrepreneurship in Zimbabwe. However, limited research exists on the Zimbabwe Agenda for Socio-Economic Transformation (ZIMASSET), a recent socio-economic policy that governs informal entrepreneurship. The study sample consisted of 36 participants (heads of households, community development practitioners, social workers, and municipal officials) who were purposively selected. A qualitative approach was employed with focus group discussions and semi-structured interviews as data collection instruments. Although ZIMASSET is a good policy on paper, the study findings revealed that weak institutions, corruption, bad governance, lack of accountability and transparency adversely affected its success. This leads to various challenges facing community members in their informal entrepreneurial activities. The study recommends that the Government of Zimbabwe should involve all stakeholders in formulating policies so that they can have ownership of the policies. This is crucial for the success of policy formulation.
  Keywords: informal entrepreneurship; poverty alleviation; economic empowerment; implementation; formulation; policy; Zimbabwe.
  DOI: 10.1504/IJMP.2023.10048537
   
  
• Moderating role of managerial optimism on the relationship between macroeconomic uncertainty and capital structure decisions  
  by Yee Peng Chow, Junaina Muhammad, Bany-Ariffin A.N., Fan Fah Cheng 
  Abstract: This paper investigates the moderating role of managerial optimism on the association between macroeconomic uncertainty and capital structure decisions. Drawing on a panel of 907 listed non-financial firms from seven Asia-Pacific countries over the period 2004 to 2020, this paper estimates the regression models using the system generalised method of moments technique. The results provide evidence of the negative influence of macroeconomic uncertainty on leverage. However, in contrast to common belief that managerial optimism encourages more leverage, this paper finds that when managerial optimism is interacted with macroeconomic uncertainty, the former fails to mitigate the initial negative effect of the latter on leverage. Further analyses on the individual measures of managerial optimism demonstrate that only the gender of the CEO or chair of the board weakens this negative relationship, while the CEOs or chairs founder status, excessive shareholdings and monetary value invested in the firms common shares strengthen this relationship.
  Keywords: macroeconomic uncertainty; leverage; capital structure; managerial optimism; Asia-Pacific.
  
  
• Needs theories and contemporary research: Can unmet needs contribute to victimization in the workplace?  
  by Jillian Yarbrough, Leslie Ramos Salazar 
  Abstract: The following paper seeks to uncover potential support for workplace victimisation through an examination of employee’s needs and needs-based motivation theories. An inductive thematic analysis was utilised to explore a sample of 721 web-based comments relating to workplace harassment and conflict. The researchers conclude that if underlying workplace needs can be identified, victims of workplace harassment can be empowered through the development and attainment of unmet needs. The study calls for further research, and consideration of, a managerial shift in practice regarding workplace harassment. Specifically, based on the study’s conclusions, managers should contemplate a proactive development approach to employees’ needs by seeking to empower victims of workplace mistreatment.
  Keywords: workplace harassment; workplace; victims; needs.
  DOI: 10.1504/IJMP.2023.10049405
   
  
• Structural Capital and Relational Capital: Examining the Direct and Moderating Role of Cognitive Capital in Customer-Supplier Relationships  
  by Kuldeep Singh, Sina Zare, Mark Reavis, Jack Tucci 
  Abstract: There is maturing consensus in supply chain literature that structural capital (SC), cognitive capital (CC), and relational capital (RC) comprise the three main facets of social capital. While the benefits of these three dimensions are well documented within the supply chain context, there is comparatively little research exists on the interplay among SC, CC, and RC. In our research, we postulate a theoretical model that posits that SC and CC are the antecedents of RC. In addition, this model illustrates that CC is a complementary resource that moderates the relationship between SC and RC. The model was tested using data from a sample of 99 US firms. The results suggest that SC and CC are the foundation of RC within the customer-supplier context and CC positively moderates the relationship between SC and RC.
  Keywords: structural capital; cognitive capital; relational capital; social capital; complementary resource; moderation.
  DOI: 10.1504/IJMP.2023.10049438
   
  
• Contribution of Self-Help Groups (SHGs) in addressing several development issues in India: A Systematic Review of Literature  
  by Jyoti Yadav, Dr. Ravinder Kaur, Suyash Mishra 
  Abstract: Microfinance is widely accepted as an important tool for alleviating poverty. Self-help group (SHG) programme has emerged as the primary source of microfinance that deals with a wide range of issues impacting poor society. This paper seeks to identify the role of SHGs in various aspects of development, such as women's empowerment, poverty alleviation, socio-economic development, rural development, and entrepreneurial development, etc. Total 140 studies during the time frame of 1992 to 2021 have been finalised through PRISMA (2020) framework for systematically screening the records for measuring contribution of SHGs. The trend analysis of number of publications showed that the concept of SHGs is gaining importance and popularity as it was highly researched in 2020 and 2021 years. An additional impression of the current study is that research gap in literature has been found which will help the researchers in carrying out further research.
  Keywords: self-help groups; SHGs; microfinance; systematic review of literature; socio-economic development; women empowerment; India.
  DOI: 10.1504/IJMP.2023.10049570
   
  
• The Role of Green Human Resource Management Practices towards Health Sector: With mediating role of Organizational Citizenship Behavior towards Environment and Psychological Green Climate.  
  by Irum Nasim, Dr. Shahan Cheema, Summan Imtiaz, Khadija Naeem 
  Abstract: The study aims to identify the impact of green human recourse management practices on environmental performance, with mediating role of organisational citizenship behaviour towards environment and psychological green climate. In this study, the positivism philosophy is employed, which focused on constructing a hypothesis based on current theory employed. In this quantitative study, an online survey with questionnaires was used to collect information from samples by 384 hospital workers using a simple random sampling technique. The results of structural model demonstrate that mediator psychological green climate is supported in this study. Whereas, the second mediator organisational citizenship behaviour towards environment have been not supported. Pakistan is a developing country that is why the management of health sector in HRM department has lack of facilities and is not establish yet like developed countries. Which shows that in current study GHRM negatively effects OCBE because of neglected practices of employees which result that there is no effect on environmental performance. Psychological green climate is significantly positively associated to environmental performance. The psychological green climate furthermore decidedly effects on GHRM, showing that a steady psychological green climate will expand staff’ obligation to the association.
  Keywords: green competences building practices; green motivation enhancing practices; green employee involvement practices; green work life balance; green teamwork.
  DOI: 10.1504/IJMP.2023.10049775
   
  
• The Effect of Persistence Despite Fear on Innovative Behaviours: Mediator Role of Mental Well-Being and Moderator Role of Fear of COVID-19  
  by Yasemin GÜLBAHAR, Osman Seray ÖZKAN, Burcu Üzüm 
  Abstract: Fear generated by the COVID-19 pandemic caused an exceptional negative effect on the perceptions, attitudes and behaviours of healthcare professionals (HCPs) who struggle at the head of pandemic response efforts in many countries. Thus, the performance of HCPs who had to work in a crisis and emergency environment has decreased and this has prevented or made it difficult to realise many innovative behaviours required to combat the emergency. HCPs need a power that will enable them to cope with all challenging conditions. For this reason, the persistence behaviour that helps to complete duties successfully despite the negative mental health effects in all kinds of difficult working conditions has become important with its contribution to overcoming fear and obstacles. This study aims to investigate the relationship between persistence despite fear and innovative behaviours and the mediating role of mental well-being and the moderator role of fear of COVID-19 in Turkey. According to the results of the research, the mediator role of mental well-being and the moderator role of fear of COVID-19 were discovered in the effect of persistence on innovative behaviours despite fear.
  Keywords: fear of COVID-19; innovative behaviours; mental well-being; MW-B; persistence; persistence despite fear; PDF; healthcare professionals; HCPs.
  DOI: 10.1504/IJMP.2023.10050003
   
  
• Organizational climate and managerial performance: the mediating role of goal commitment  
  by Yousef Sabbah, Ruzita Jusoh, Suria Zainuddin 
  Abstract: This study empirically examines the role of organisational climate characterised by fairness, innovativeness, and affiliation in increasing managerial performance. Besides, this study also explores the role of budget goal commitment in mediating the relationship between organisational climate and managerial performance. A total of 178 questionnaire surveys were collected from managers at publicly listed companies in Jordan and analysed using Smart PLS. The findings reveal an insignificant positive relationship between organisational climate and managerial performance. This study also found that organisational climate has a positive and significant relationship with budget goal commitment, affecting managerial performance. Hence, goal commitment plays a fully mediating role in the relationship between organisational climate and managerial performance, indicating that organisational climate, directly and indirectly, influences managerial performance through goal commitment.
  Keywords: organisational climate; managerial performance; budget goal commitment; Jordan.
  DOI: 10.1504/IJMP.2024.10051845
   
  
• Determinants of Emotional Brand Attachment in Casual Dining Restaurants  
  by Navneet Gera, Anjali Garg, Swati Rohatgi 
  Abstract: Frequent dine-out is the latest addition to the lifestyle, resulting in the tremendous growth and competition in the organised segment of the restaurant industry in India. Therefore, only rational factors are not enough for consumers to choose any brand. The concept of brand attachment can also play a crucial role in making consumers choose a particular brand of restaurants. This research aims at empirically examining and validating the antecedents of emotional brand attachment with reference to casual dining restaurants in Delhi-NCR. The research is descriptive and causal in nature. The sample population for the survey is selected through a convenient non-probability sampling method. Primary data is collected through a self-administered online questionnaire. The data is analysed through structured equation modelling approach via measurement and structural model to examine the positive effects of identified variables and emotional brand attachment. The study contributes to the existing literature by advancing the debate on emotional brand attachment and identifying its antecedents in casual dining restaurants.
  Keywords: emotional brand attachment; casual dining restaurant; brand experience; ideal self-congruency; service quality.
  DOI: 10.1504/IJMP.2024.10051846
   
  
• Intellectual Capital Performance and Disclosures in an Emerging Banking Market in Africa  
  by Nicholas Asare, Francis Aboagye-Otchere, Joseph Mensah Onumah 
  Abstract: This study examines the nature of the relationship between intellectual capital performance (ICP) and intellectual capital disclosures (ICD) in the banking sector of Ghana. Using annual data extracted from corporate annual reports of 24 banks from 2007 to 2015, the study computes the ICP using the value-added intellectual coefficient (VAIC) and ICD index constructed using metrics in the literature. The system generalised method-of-moments and panel-corrected standard errors estimations are used to estimate panel regressions with ICD as the dependent variable. The study finds ICP to be largely driven by human capital efficiency. Human capital disclosures also dominates ICD in annual reports of banks. There is a significant positive relationship between ICP and ICD. The relationship between the two variables is not non-linear. The findings have implications for banks in emerging banking markets.
  Keywords: intellectual capital; performance; disclosures; banks; Ghana; Africa.
  DOI: 10.1504/IJMP.2024.10051849
   
  
• The role of strategic scenarios in health security management: empirical evidence from Iraq in light of the COVID.19 pandemic  
  by Mudaffer Hussein 
  Abstract: The purpose of this research is to study the role of strategic scenarios in health security management as empirical evidence from Iraq in light of the COVID-19 pandemic. In addition to defining the health institutions’ roles in the strategic scenario of health security and determining the level of technical and human preparations for workers in the Kirkuk health directorate through strategic scenarios, one optimistic and the other pessimistic, to confront the coronavirus, Questionnaires were used to obtain data from 154 people for the study. The collected data was processed using SPSS software. The results of the research showed that the formulation of the pessimistic scenario had a greater impact on health security management than the optimistic scenario, and the study recommended the necessity of adopting strategic scenarios commensurate with the size of epidemics that could spread in the future in Iraq and the world.
  Keywords: strategic scenario; health security; coronavirus; COVID-19 pandemic.
  DOI: 10.1504/IJMP.2024.10051968
   
  
• Determinants of retailers satisfaction in emerging markets: an integrative SEM-Neural Network Approach  
  by Swati Bhatnagar, Rajan Yadav 
  Abstract: The retailer is the final point of sales for brands. The performance of the retailer is a function of satisfaction the retailer derives from the trade relationships. The research framework developed to study the retailer- distributor relationship is a fusion of classical channel literature with prominent theories from behaviour based approaches like power dependence theory and theory of relational norms. A hybrid technique of Structural Equation Modelling (SEM) and Neural Network (NN) analysis is used for this cross sectional study with a sample size of 201 grocery retailers in the Fast Moving Consumer Goods sector (FMCG) from National Capital Region of Delhi (Delhi NCR). The empirical findings of both SEM and NN reveal that fair treatment, domain issues and communication are major determinants of retailers satisfaction. This study addresses one major void in channel literature by focusing on determinants of a retailers satisfaction as there are very few studies which have empirically investigated this important channel relationship. It adds to the literature of relationship selling at the retailer level which has mostly been ignored, particularly in context of an emerging economy.
  Keywords: communication; dependence; distribution channels; fairness; neural networks; retailer satisfaction.
  
  
• The Effect of Accounting Practices on the Bankruptcy Risk: Evidence from MENA Countries  
  by Anas Ghazalat 
  Abstract: This study emphasises the importance of researching the interaction effect of using earning management, accounting-conservatism, and tax-shelter over bankruptcy-risk in essentially unfamiliar, emerging markets and non-Western nations. The study analyses data of a sample of 4,878 observations covering the non-financial firms listed in the MENA countries in the period from 2011 until 2019. The results of the robust regression document indicate that earning management practice and tax-shelter proxy play a significant role in increasing the opportunity of bankruptcy risk. In contrast, high accounting conservatism practices were associated with a low level of bankruptcy risk. The nature of accounting practices differs as a result of the heading purpose of these practices which are associated with agency costs and management perspective, hence the effect on bankruptcy risk. These findings contribute to the evidence that the combination of various accounting theories (agency; positive and bankruptcy) will explain the effect of accounting practices on bankruptcy risk.
  Keywords: bankruptcy risk; accruals; discretionary accruals; tax-shelter; MENA countries.
  DOI: 10.1504/IJMP.2024.10052378
   
  
• Pathway Analyses on Spiritual Leadership and Religiosity toward Innovative Behavior of Church Youth  
  by Benny Hutahayan, John Chong, Lenny Chendralisan 
  Abstract: This research aims to analyse and determine the pathways of spiritual leadership and religiosity and their associated mediators on church youth’s innovative behaviour. A questionnaire survey was adopted to collect the primary data from youth in an Indonesian church. Subsequently, the data were analysed using the SEM-PLS approach to test the hypotheses. The results show a new phenomenon that spiritual leadership and religiosity as crucial variables cannot directly affect church youth’s innovative behaviour significantly but require going through the mediator of creative role identity. In their pathway analyses, religiosity has been perceived as more important than spiritual leadership. The research contributes and provides insightful references for church youth’s leadership. It also can be referred to by other countries or youth leadership in general.
  Keywords: spiritual leadership; religiosity; uncertainty avoidance; creative role identity; church youth innovative behaviour.
  DOI: 10.1504/IJMP.2024.10052837
   
  
• The Mediating Role of Job Security on Organizational Justice and Turnover Intention  
  by Ahed Al-Haraizah, Yazan Al Haraisa 
  Abstract: This study aimed to investigate the mediating role of job security on organisational justice and turnover intention in the extractive (mining) companies Listed on the Amman Stock Exchange/Jordan. To achieve the objective of the current study, a descriptive and analytical approach was used. The research paper used a quantitative technique to collect data from 358 participants, the hypotheses were tested by using simple linear regression and multiple regression analysis. The current study concluded that job security has a mediating impact on increasing organisational justice and decreasing turnover intention. Moreover, the study came up with a set of recommendations: the need to increase and enhance the level and concept of organisational justice for employees in the companies researched because of its great role in achieving job security and thus reducing turnover intention. The study suggests reducing the rate of turnover intention by creating an appropriate organisational climate with a stable environment to encourage the employees to stay a long time in the company.
  Keywords: organisational justice; turnover intention; job security; extractive companies; Amman Stock Exchange.
  DOI: 10.1504/IJMP.2024.10053866
   
  
• Examining Crisis Leadership Behaviours through the Principles of Buddhism: An Interview based Study  
  by Sonal Shree, Lavina Sharma 
  Abstract: Crisis leadership is a crucial trait in managing uncertainties hence the behaviours needed to do so assume critical importance. In this paper, the authors aim to investigate the behaviours of leaders in crises using the principles of Buddhism and contribute a better understanding of crisis leadership behaviours to the existing literature. An interview-based study was conducted with global leaders to understand such essential behaviours, followed by an analysis to check for any consonance between the emergent themes and the eight-fold path of Buddhism. The study identified significant crisis leadership behaviours and showed a connection between the themes and the behaviours based on the principles of Buddhism. The paper provides a framework of desirable crisis leadership behaviours that organisations can use as reference points to instil and develop them in their managers and individual contributors.
  Keywords: crisis leadership; leaders; eight-fold path; Buddhism; leadership; right intention; right livelihood; right action; right speech.
  DOI: 10.1504/IJMP.2024.10056144
   
  
• Deconstructing gender inequality: implications for women leadership and Covid-19 recovery in Nigeria  
  by Priscilla Eke, Janet Firth, Uchenna Paschal Anosike 
  Abstract: Evidence suggests that the COVID-19 crisis has affected women more severely than their male counterparts. Thus, impeding the progress towards achieving gender equality and inclusion in society. The pandemic has the potential to undo more than decade-long progress on women’s equality, particularly in employment and leadership. This development has increased research interest in the barriers to women’s advancement in leadership, especially in Sub-Saharan Africa (SSA). This paper explores Nigeria’s gendered leadership and deconstructs how situated cultural norms feed into organisational practices to hinder women’s participation in leadership in key sectors of the Nigerian economy. Specifically, it adopts a radical feminist perspective to explicate and justify the importance of women’s inclusion in tackling the post-pandemic effects. It relies on the issues uncovered from the review of relevant studies to offer a way forward for future research and practice in this area. Organisations are urged to review and restructure their processes to ensure that women’s contributions are not diminished, and research should consider identifying and amplifying women’s leadership authority and expression.
  Keywords: Nigeria; gender equality; barriers; national cultures; organisational cultures; radical feminism; deconstruction.
  DOI: 10.1504/IJMP.2024.10056961
   
  
• Financial inclusions, human capital and economic growth in Asian countries  
  by Van Chien Nguyen  
  Abstract: The aims of the research are to evaluate the impact of financial inclusions on economic growth in typical Asian countries, especially in relation to the interaction with human capital, emphasising the knowledge and skills that a person acquired through training and accumulation, is a fundamental source of economic activities. Using a sample panel data from 2011 to 2019, the research uses the feasible generalised least squares (FGLS) to revise the diagnostic problems in the regression model, as well as the Driscoll-Kraay standard errors to treat the cross-sectional dependence, the research results show that financial inclusion and human capital have a positive impact on growth. Furthermore, the interplay of these two factors has the potential to further increase economic growth. The research also suggests that there exists a positive relationship of FDI and there exists no relationship between technological contribution and financial development on economic growth in Asia.
  Keywords: growth; Asia; financial inclusion; human capital; foreign.
  DOI: 10.1504/IJMP.2024.10057538
   
  
• Artificial intelligence applied to African stock market  
  by Karim Amzile 
  Abstract: In this study, we attempted to develop an artificial intelligence (AI)-based algorithm that could forecast stock market index values. To explore the behaviour of the AI-derived approaches in economic issues, this research is based on data from stock market indexes of several African nations, to which we used the artificial neural network method. In order to do this, we utilised the data mining techniques procedure, which entails a number of processes, from data preparation and cleaning through model testing utilising test data that does not account for more than 25% of the total data. As a consequence, we were able to create reliable models with accuracy levels that exceeded 94% for forecasting the price of stock indexes. However, these findings suggest that we may improve our ability to model economic issues by using AI approaches.
  Keywords: stock market; artificial neural networks; ANNs; artificial intelligence; data mining; Fintech; Africa.
  DOI: 10.1504/IJMP.2024.10058535
   
  
• The policy endorsement of central bank digital currency- trend analysis and research scope using bibliometric review  
  by Srijanie Banerjee, MANISH SINHA 
  Abstract: The digital advancement is moving at a faster pace in the recent past especially after the outbreak of the pandemic, has paved the way for advancement of digital currency. The moving era of digital currency introduces digital wallets and the commencement of central bank digital currency (CBDC) - a centralised system. The intention behind this paper is to centralise the idea of a bibliometric analysis to gain insights regarding the literature status, authors contributing to the topic, major countries where the study is prominent and also to focus on the research gap to understand the future objective of research. The bibliometric analysis is done using two famous peer reviewed journals indexed in Scopus and Web of Science. Therefore, this paper will aim at providing an overview for researchers of getting a synoptic insight of the status quo which manifests the contemporary trends of central bank digital currencies.
  Keywords: cryptocurrency; blockchain; central bank digital currency; CBDC; bibliometric analysis; Scopus; Web of Science.
  DOI: 10.1504/IJMP.2024.10058536
   
  
• Job stress and well-being: the moderating role of pet attachment  
  by Jehn-Yih Wong, Ying-Ying Cheng, Chia-Ying ChouHua, Shih-Hao Liu 
  Abstract: This study aimed to examine the impact of job stress on pet owners’ well-being (life satisfaction and emotional exhaustion). It further explored the moderating effect of pet attachment on the relationship between job stress and well-being. For this study, 228 questionnaire responses were collected. Structural equation modelling and multi-group analysis were used for data analysis. The study results revealed that job stress was negatively related to life satisfaction and positively associated with emotional exhaustion. It further found that pet attachment had no significant effect on life satisfaction. Pet owners with strong pet attachments perceived higher emotional exhaustion than those with weaker attachment. Moreover, pet attachment moderated the effect of job stress on life satisfaction and emotional exhaustion. The findings emphasise the importance of human-animal interactions. Accordingly, recommendations for benefit design are provided for enterprises to maintain employees’ mental health.
  Keywords: human-animal interactions; pet attachment; job stress; emotional exhaustion; life satisfaction; well-being.
  DOI: 10.1504/IJMP.2024.10059125
   
  
• Defending Against Digital Thievery: A Machine Learning Approach to Predict E-Payment Fraud  
  by Manal Loukili, Fayçal Messaoudi, Mohammed ELGHAZI 
  Abstract: The increased usage of credit cards has facilitated the development of e-commerce and electronic payment systems. However, this trend has also led to a surge in fraudulent activities. As a result, websites and e-commerce platforms that handle customer data have been required to establish efficient fraud prevention systems capable of detecting and preventing fraudulent electronic payment operations. Machine learning has emerged as a highly effective fraud detection and prevention approach in this context. This study focused on implementing a machine-learning system to identify fraudulent electronic payments. To achieve this objective, an AdaBoost supervised machine learning model was utilised. The effectiveness of the model in accurately detecting and preventing online fraud, thus minimising losses resulting from fraudulent transactions, was evaluated. Different performance measures, including precision, recall, accuracy, F1 score, and latency, were employed and compared with those of other machine learning models, namely CatBoost and XGBoost. A comprehensive assessment of its effectiveness in fraud detection was conducted by comparing the performance metrics of the AdaBoost model to those of other machine learning models. This analysis provided insights into the model’s capabilities, strengths, and areas for improvement in accurately identifying and preventing fraudulent e-payments.
  Keywords: e-payment; fraud detection; e-commerce; ensemble learning; supervised machine learning.
  DOI: 10.1504/IJMP.2024.10059132
   
  
• An enquiry through the lens of extended value-belief-norm theory to predict consumers' green hotel visit intention  
  by Vivek Kumar Verma, Bibhas Chandra, Sumit Kumar 
  Abstract: This study intends to extend the value-belief-norm model en route to predict the behavioural intention of green hotel consumers. The study uses a self-administered questionnaire to collect data from 541 consumers purposively chosen and analysed by using a two-step approach of covariance-based structural equation modelling (CB-SEM). Results disclose that values, attitude, moral reflectiveness, and conscientiousness were found to significantly affect green hotel visit intention. The role of attitude towards green hotels was superior to moral reflectiveness and conscientiousness in green hotel visit intention. The robustness and predictive power of the posited model have been significantly improved from 38.4% to 54.3%.
  Keywords: hospitality; values; moral reflectiveness; ascribed responsibility; attitude; conscientiousness; green hotel visit intention.
  DOI: 10.1504/IJMP.2023.10047963
   
  
• Sleep disorder among IT professionals: the role of psychological distress and work-family conflict  
  by Naznin Akther, Md. Rakibul Hoque, Paolo Saona, Md. Abul Kalam Azad 
  Abstract: Sleep disorder is a common professional hazard, particularly among IT professionals. But studies of it rarely consider the roles of psychological distress and work-family conflict. We apply the snowball sampling technique to collect data, and we use an integrated PLS-SEM method for factor analysis of sleep disorder. We employ a structured questionnaire to collect data. Results reveal that financial insecurity and job pressure among IT professionals significantly increase work-family conflict; job pressure and work contact contribute to psychological distress; sleep disorder is associated with both work-family conflict and psychological distress; and job autonomy and control reduces psychological distress. This study is novel in considering financial insecurity along with traditional constructs.
  Keywords: sleep disorder; financial insecurity; psychological distress; work-family conflict.
  DOI: 10.1504/IJMP.2023.10045773
   
  
• Employee relationship management and achievement motivation: insights from hospitals  
  by Amneh M. Khraisat, Ghazi A. Al-Weshah, Noor Al-Ma'aitah 
  Abstract: This study aims to investigate the effect of employee relationship management (ERM) on achievement motivation in private hospitals in Jordan. Using convenient sampling design, 255 respondents at different administrative levels from private hospitals in Jordan are selected to complete the study questionnaire. To test the hypotheses of the study, AMOS 23 is used via structural equation modelling (SEM). The results show that ERM with its three dimensions (human resource practices, communication, and trust) are positively associated with aspiration, however, shared goals do not affect aspiration. The results also reveal that all ERM dimensions (human resources practices, communication, trust, and shared goals) have a positive effect on mastery in private hospitals. The study recommends that hospitals and healthcare organisations need to adopt ERM programs in order to enhance achievement motivation for their employees at different administrative levels.
  Keywords: employee relationship management; ERM; achievement motivation; human resources practices; healthcare; private hospitals.
  DOI: 10.1504/IJMP.2023.10046530
   
  
• Drivers of exemplary leadership behaviour: the role of regulation competence amid disruptions  
  by Yasmeen Shamsi Rizvi 
  Abstract: This study investigates the relationship between regulation competence (RC) and exemplary leadership behaviour (ELB), and self-management (SM) and relationship management (RM) as predictors of ELB among middle-level managers. A survey was conducted among Indian corporate employees during the COVID-19 pandemic; correlation and regression analysis techniques were applied to the data with SPSS version 24. Results indicate that RC has a positive relationship with ELB and that RM and SM competences have a positive impact on ELB, with RM having a stronger influence than SM. The 12 RC competencies are positively correlated with ELB. The results imply that since RM and SM are antecedents to ELB, and given their significance during disruptions, strategic investments are needed for embedding these competencies in the organisational climate and culture. Studies on these constructs in the context of crisis-situations and among non-western setting are rare, thus making this study unique and thereby filling in the research gap.
  Keywords: regulation competence; self-management; emotional intelligence; relationship management; disruptions; exemplary leadership behaviour; ELB; COVID-19 pandemic.
  DOI: 10.1504/IJMP.2023.10053524
   
  
• Impact of organisational culture on leanness: an empirical study with CVF approach  
  by Hossein Bagherpour, Darius Ruželė 
  Abstract: This study aimed to find out what types of organisational culture (OC) positively influenced the implementation of the lean system through the competing values framework (CVF). To this end, the research was based on the quantitative approach involving a survey of experts from Lithuanian and Iranian lean organisations. The results indicated strong positive correlation between the strength of the OC and the degree of leanness. Additionally, it was observed that the features of clan, hierarchy, and adhocracy culture types positively affected leanness in both countries, while no similar impact was made by the market culture type. However, the analysis of the cumulative data of both countries showed that only clan and hierarchy OC types were effective. It, therefore, may be indispensable to deploy proper practices in line with OC containing the features of clan, hierarchy, and adhocracy culture types simultaneously to stimulate and sustain implementation of the lean system in the organisation.
  Keywords: lean system; leanness; organisational culture; competing values framework; CVF; culture typology.
  DOI: 10.1504/IJMP.2023.10046531
   
  
• Influences of brand equity dimensions on Thai travellers' hostel selection  
  by Chatchai Pitsaphol 
  Abstract: The hospitality industry in Thailand has been drastically impacted in all aspects due to the cessation of both international and domestic travel caused by the ongoing COVID-19 pandemic. Considering travel restrictions and consumers' health risk concerns, the questions arise on how hostel business can attract consumers to travel again so that the business may continue to survive from the crisis. This study was designed in response to the pandemic and its adverse impact on the hostel business. It primarily investigated the five key dimensions of brand equity of hostels influencing Thai's hostel selection including: 1) brand awareness; 2) perceived quality; 3) brand association; 4) brand loyalty; 5) proprietary brand asset. The results showed that three dimensions: perceived quality, brand loyalty, and proprietary brand asset have significant impact on hostels' brand equity whilst brand awareness and brand association have no significant impact on hostels' brand equity. The research implications highlight the need of monitoring the customers' perceived quality and service as important factor influencing Thai travellers' hostel selection during the pandemic.
  Keywords: brand equity; hostel.
  DOI: 10.1504/IJMP.2023.10048017