Forthcoming articles

International Journal of Management Practice

International Journal of Management Practice (IJMP)

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International Journal of Management Practice (36 papers in press)

Regular Issues

  • Blockchain, Trust, and Trust Accounting: Can blockchain technology substitute trust created by intermediaries in trust accounting? A Theoretical examination   Order a copy of this article
    by Silvana Secinaro, Davide Calandra, Paolo Pietro Biancone 
    Abstract: Blockchain technology features such as distributed ledger, decentralisation, smart contracts, and consensus mechanisms promise to trust in transactions. It could be beneficial to trust accounting processes. This paper, using theoretical analysis, reviews these features and examines if they could lead to the substitution or complement the role of trust agents such as legal firms, lawyers, accountants or auditors, and even regulatory authorities. The investigation shows that while blockchain present novel features that are key to enhancing trust, the technology can only complement that trust accounting process, due to the technical skills required. At the same time, the paper discusses the relationship between trust and intermediaries. Future investigations could analyse the relationship between faith and technology, considering practitioners view.
    Keywords: trust; trust accounting; blockchain technology; immutability.

  • EVALUATION STUDY OF JORDANS DECENT WORK COUNTRY PROGRAMME (DWCP) from 2012 to 2015   Order a copy of this article
    by Anan Abuhummour 
    Abstract: The purpose of this evaluation is to summarize and assess the Jordanian Decent Work Country Program (DWCP) from 2012 to 2015 in its efforts to reduce decent job deficits. This analysis considers the before-and-after approach in which the pre-policy period acts as a control that measures the post-exacting (DWCP). Pre- and post-policy periods were compared. Trend and correlational analysis, r and r2, Ordinary Least Squares regression, and the T-test were utilized. This evaluation indicates that between 2012 and 2015, the DWCP was ineffective in maximizing Jordanians female contribution to the workforce, in increasing membership of the Social Security Corporation due to deficiencies in decent work. A longitudinal study is strongly needed or very much needed? to track the progress: on of Jordanian women's involvement in the labour market over time, and growth in number of participants of the Social Security in Jordan.
    Keywords: Keywords: Evaluative study; public policy; Decent Work Country Programme (DWCP); decent job deficits; women's economic participation; the Social Security Corporation SSC; the public sector; Jordan.
    DOI: 10.1504/IJMP.2021.10033461
     
  • Understanding the role of Service Attributes in Consumer- Small Retailer Relationships: Findings from Pakistan   Order a copy of this article
    by Arsalan Najmi, Syed Fahad Ali, Waqar Ahmed, Kanagi Kanapathy, Azmin Azliza Aziz 
    Abstract: The purpose of this study is to identify the Impact of Service Attributes consisting of Assortment, Service and Store Environment, on Satisfaction and Relationships among consumers and small retailers. Further, impact of Satisfaction and Relationship was also analyzed on Loyalty. The sample size for this study was 318 grocery retail customers. Partial Least Square Structural Equation Modeling has been used as a statistical technique. It was concluded that all independent variable had significant positive impact on dependent variables, except that assortment was found to have no significant impact on relationship. Findings of the study are discussed whereas practical implications are also highlighted.
    Keywords: Assortment; Service; Store Environment; Satisfaction; Relationship; Loyalty.

  • Mechanisms for Engineers to Promote Product and Process Innovation: Thai Manufacturing Context   Order a copy of this article
    by Kimseng Tieng, Amna Javed, Chawalit Jeenanunta, Youji Kohda 
    Abstract: Engineers are crucial for upgrading a firms technological capabilities and promoting innovation. This study empirically investigated the effects of engineer problem-solving capabilities (antecedent variable) on product and process innovation, using engineer managerial capabilities and engineer involvement in innovative activities with other departments as the main mediators. A parallel multiple mediation model was designed and run on PROCESS macro to analyse 189 respondents. The data was collected from manufacturing firms located in the Bangkok metropolitan area from December 2016 to January 2017. The results indicate that engineer problem-solving capabilities significantly, positively, and directly affect product innovation, and the proposed mediators do not function as a mechanism between the antecedent variable and product innovation. Meanwhile, engineer problem-solving capabilities indirectly affects process innovation, in which engineer involvement in innovative activities with other departments functions as the main mediator. However, there is insufficient evidence to claim the significant role of engineer managerial capabilities as the mediator between the antecedent variable and process innovation.
    Keywords: Engineer problem-solving capabilities; engineer managerial capabilities; engineer involvement in innovative activities with other departments; product innovation; process innovation.

  • Identification of critical success factors in the implementation of advanced manufacturing technologies in the small and medium enterprises of northern India   Order a copy of this article
    by Arishu Kaushik, Doordarshi Singh 
    Abstract: The objective of this research is to identify and rank the critical success factors in the implementation of advanced manufacturing technologies in small and medium enterprises of northern India. A significant and reasonable number of small and medium scale manufacturing enterprises have been surveyed in order to obtain highly reliable data. The VIKOR method has been applied in order to measure the weightage of each success factor in a simple mathematical form and rank them accordingly. An action plan to overcome barriers and successfully implement advanced manufacturing technologies by following the critical success factors has been suggested. This paper includes various classifications and merits of advanced manufacturing technologies. This research can help enterprises in overcoming barriers in the implementation of advanced manufacturing technologies.
    Keywords: Advanced manufacturing technology; small and medium enterprise; implementation; critical success factors; manufacturing industries; VIKOR.

  • Mediating Role of Balanced Scorecard on the Relationship between Uncertainty and Performance in the Manufacturing Companies in Jordan   Order a copy of this article
    by Almothanna Abu Allan, Nor Abu Kasim, Mazlina Mustapha, Sabarina Shah, Suzan Abed 
    Abstract: The main purpose of this study is to investigate the mediating role of balanced scorecard (BSC) implementation between perceived environmental uncertainty and organizational performance. To achieve the above objective, this study employed a quantitative research methodology of 312 samples questionnaire. This questionnaire was targeting medium and large manufacturing companies operating in Jordan and implementing a balanced scorecard. The study has revealed a significant positive relationship between perceived environmental uncertainty and both BSC and organizational performance. Also, this study documented the mediating effect of BSC on the relationship between perceived environmental uncertainty and organizational performance. As a result, it was clear that BSC offers information that leads managers to rapidly respond to environmental uncertainty in order to formulate strategies, confront challenges, and enhance their organizational performance.
    Keywords: balanced scorecard; environmental uncertainty; manufacturing industry; emerging economy; performance; Jordan.

  • An Exploratory Study of Revenue Management Practice in Nigerias Small and Medium-sized Hotels.   Order a copy of this article
    by Adesola Osinaike 
    Abstract: This research investigates the adoption of RM theory in relation to its practice within small and medium-sized hotels (SMHs) in Nigeria based on the semi-structured interviews of 21 hotel managers. The concept of revenue management (RM) has developed since its inception in the early 1970s during the deregulation of the airline industry in America. It is now a common phenomenon in the service industry, particularly within the hospitality and tourism industry. This paper reveals that an adequate understanding and application of revenue management theory could maximise every aspect of operations in the hotel sector. This research involves a detailed investigation in the following key areas: the concept of revenue management, price determination, demand prediction and the effect of technology. The research methodology adopted a qualitative approach using semi-structured interviews. Data from the interviews were transcribed and thematic analysis was used to evaluate the findings.
    Keywords: Revenue management (RM); pricing strategies; demand forecasting; technology; small and medium-sized hotels (SMHs).

  • Flexpatriates: Issues and Challenges for Short-term Assignments in the United Arab Emirates   Order a copy of this article
    by Rizwan Tahir 
    Abstract: Flexpatriates are sent by their companies to different countries around the globe to execute short-term and important assignments and then immediately return home after completing their project. However, in international human resource management (IHRM) research, attention has mainly been focused on traditional expatriates. Even though alternative arrangements for global mobility, such as flexpatriation, have recently become increasingly popular among multinational corporations (MNCs), this trend seems to have been neglected in previous studies. The present study endeavors to examine the issues and challenges encountered by Western flexpatriates during short-term assignments in the United Arab Emirates (UAE). The results suggest that, with minimal interventions by the human resource (HR) departments, these flexpatriate executives have been proactive while working in the UAE in self-managing their personal and family issues, work?life balance, career issues, and cultural challenges. Finally, the present study provides some suggestions for HR managers in effectively managing flexpatriates and also provides an agenda for future research in this emerging field.
    Keywords: United Arab Emirates; Flexpatriation; International assignments; Career issues; Family issues; Work?life balance; Cultural challenges.

  • Effect of Effective Patient Communication and Customer orientation on Service Quality leading to patient satisfaction: A Study of Multi Speciality Hospitals of North India.   Order a copy of this article
    by AJAY DOGRA, Sanjeev Sharma 
    Abstract: Patient satisfaction has remained a cardinal indicator for the measurement of healthcare quality for a long time. It may be considered as a proxy but it is a dominant indicator to measure success of a hospital. As the hospital services are critical in nature and deal with life and health of patients, effective and quality communication in perceptive and convincing manner leads to patient satisfaction. Effective communication in hospitals results in patient compliance and better quality of services. The model tries to find out the impact of effective patient communication and customer orientation on service quality and effect of service quality on patient satisfaction. The structural model has been tested with help of structural equation modelling using Partial least square method, on a sample size of 500 patients from selected multi-specialty hospitals of north India. The findings of study imply that effective patient communication and customer-oriented behavior significantly impacts the service quality in multi-specialty hospitals which explains substantial variance in patient satisfaction.
    Keywords: Effective patient communication; Customer orientation; Service Quality; patient satisfaction; Hospital services.

  • Participatory Budgeting in a South African Local Municipality   Order a copy of this article
    by Tyanai Masiya, Adrino Mazenda, Tandokazi Gwabeni 
    Abstract: There is growing recognition that local government is central to public participation worldwide (Mohammadi, Norazizan and Nikkhah (2018). In countries such as South Africa, focus is growing on adopting innovative methodologies and tools for opening up spaces for greater public participation at the local level. Participatory budgeting has emerged as one of the key public participation mechanisms for fostering effective resource allocation and development. The purpose of this article is to analyse the implementation of public participation in the budgetary process of the King Sabata Dalindyebo (KSD) Local Municipality in the Oliver Reginald Tambo District Municipality of the Eastern Cape Province to contribute towards a better understanding of current participation mechanisms. Data for the research was drawn from documentary evidence and primary interviews with municipal officials, elected officials and local citizens. The study concluded that though the KSD Municipality is conscious of the need for public participation in budgeting, the involvement of the public in the process needs to be improved. Capacity building is also needed to increase the participation of city officials, elected officials and citizens. This study contributes to citizen-focused service delivery in municipalities. It also contributes to the scholarly understanding of effective public participation in local government.
    Keywords: Local municipality; Participatory budgeting; Public participation; South Africa.

  • ETHICS IN SOUTH AFRICAN PUBLIC ADMINISTRATION: A CRITICAL REVIEW   Order a copy of this article
    by Elvin Shava, Adrino Mazenda 
    Abstract: Commissions, such as Zondo and Mokgoro, have revealed that public administration in South Africa is in a dilemma as unethical and corrupt acts manifest themselves among public office bearers. This corruption hinders the capacity of government departments to effectively render public services. South African Public Administration is encountering obstacles such as lack of transparency, accountability and efficiency, as government public procurement systems have become the breeding zone of corruption and maladministration. This paper argues that a central missing factor is the failure to adhere to good ethical conduct in the execution of public duties. This is despite numerous government training and development initiatives on good ethical conduct in the public sector. It is arguable that the new dispensation under the current leadership of President Ramaphosa needs to revamp the functioning of public organisation, install strong whistleblowing mechanisms that combat corruption and encourage public managers to observe good ethical conduct when serving the public. The implications of this study, therefore, emphasise good principles of governance which include transparency, accountability and ethics; these are key determinants for effective public service delivery.
    Keywords: Ethics; Public Administration; Good Governance; Public Sector.

  • The role of institutional pressure in knowledge internalization: a longitudinal case   Order a copy of this article
    by José Márcio De Castro, Helen Aquino 
    Abstract: Knowledge transfer becomes a complete process when the receiving company not only implements, but also internalizes the knowledge transferred. Thus, internalization is considered as an effective result of knowledge transfer. The adoption of new practices can occur because of institutional pressure. This paper aims to analyze and understand the effect of institutional pressure on the internalization of quality practices through a knowledge transfer process, considering the source
    Keywords: knowledge internalization; absorptive capacity; disseminative capacity; institutional pressure.

  • Ethics and Accountability in Municipal Supply Chain Management in Zimbabwe   Order a copy of this article
    by Tafadzwa Clementine Maramura, Elvin Shava 
    Abstract: The release of 2018/19 Auditor Generals report on the state of local councils, unearthed many governance issues in Zimbabwe. Findings released for Harare City Council painted a dark picture on the general way the supply chain department conducts itself. The study reports on the observance of ethics and financial accountability within the supply chain unit. This article draws on data that was collected through semi-structured interviews and supported by documents solicited from Harare City Council between the period 2013-2018. Being guided by the Network Governance Theory, the findings of the article revealed failure by council authorities to comply with supply chain management regulations, due to issues of fraud and corruption. The findings further indicate that there is an inadequate system to identify and disclose irregular public expenditure, whilst the performance of service providers and contractors was not monitored. As a result, allegations of fraud, corruption and improper financial conduct in the supply chain process, and ineffective internal controls, remain rampant, thereby weakening service delivery. The article recommends that Harare City Council should strive for good ethical conduct and proper financial accountability in the Supply Chain Management Unit, which is imperative for improving service delivery in urban communities.
    Keywords: Ethics; Financial Accountability; Supply Chain Management; Urban Service Delivery; Zimbabwe.

  • Employee motivation as an indicator of the desire to continue working: Evidence from SMEs in Bangladesh   Order a copy of this article
    by Mohammad Rashed Hasan Polas, Md Muhibbullah, Rafia Afroz, Md Nazmus Sadekin 
    Abstract: The purpose of this study is to explore how employee motivation factors impact on the employee's desire to keep working in SME firms. This study primarily is based on raw data which are collected from 278 employees of SME firms in Bangladesh. The respondents' demographic profile was classified in terms of their sex, age, marital status, and monthly income. Apart from adopting the quantitative method, the Smart PLS 3.0 and SPSS V23 were utilized for analysing the gathered primary data. Furthermore, we predicted 10 hypotheses in this study. Our findings assure that a positive and significant relationship among working conditions, salary & incentive, and job stability with employee motivation is sustained which indicates a direct relationship on the desire of employees to continue working in this sector. This study did not find any conventional relationship between the behaviour of presidents and subordinates with employee motivation. This study further demonstrates that employee motivation does not mediate the relationship between behaviour of presidents and subordinates with the desire to continue working. This study suggests that proper implementation of employee motivation criteria by HRM makes employees motivated which causes in improving the firm's productivity. The higher level of employee motivation enhances a higher level of desire to continue working in the SME firms. The management of SME firms should pay special attention to the firm's working conditions, compensations, and job stability of employees which will retain them in the firm for a longer period. While developing HR policies, a special priority should be brought up regarding the keys to employee motivation.
    Keywords: working conditions; salary-incentives; job stability; employee motivation; HRM; SME; Bangladesh.

  • Implications of Mandatory Corporate Social Responsibility on Rural Development in India   Order a copy of this article
    by Haider Yasmeen, Amitha Babu 
    Abstract: Rural development is considered vital for inclusive growth of any economy, particularly, in the case of developing economy like India. The business establishments are considered to play a vital role in rural development and Corporate Social Responsibility (CSR) is the medium through which they achieve this objective. The current research, explores the spending pattern of corporate with regard to CSR initiatives on various aspects of rural development. Further, the implication and impact of mandatory Corporate Social Responsibility policy on rural development in India is also investigated. To address the objective of the study, the CSR initiatives of the top twenty firms listed by Bombay Stock Exchange, for three consecutive years (2013-14, 2014-15 & 2015-16) was explored. The document content analysis technique of research was used to analyse and interpret the secondary data. The data analysis reveals variance in budgetary allocation for rural development as a part of CSR initiatives across the three consecutive years. It also brings to light that rural development has been the third most preferred area of CSR spending and has been profoundly influenced by the implementation of the mandatory law on CSR. The qualitative analyses of the CSR and the annual reports of the firms further divulge the major areas of interventions through organization and beneficiary analysis and the transformation it has brought. Besides, the current research brings to the light the deficiencies in the existing approaches through qualitative analysis of data. The article, thus, provides evidence related to the increasing corporate involvement in rural development through their CSR initiatives. It also provides guidelines in areas that necessitate improved attention. This paper, thus, contributes to the rich and growing body of research on the role of CSR in social development, more importantly the rural development.
    Keywords: Corporate Social Responsibility; Rural Development; Mandatory Law; Private Sector Partnership.

  • CAN MORAL IDENTITY MITIGATE THE HARMFUL EFFECTS OF ORGANIZATIONAL CYNICISM?   Order a copy of this article
    by Aykut Arslan, Ozgur Demirtas 
    Abstract: The aim of this study is to reveal that moral identity at work may reduce the harmful effects of cynicism by acting as a buffer and may also reduce time theft, which is one of the detrimental behaviors towards the organization that is potentially attributable to organizational injustice. A data collection procedure was carried out through face-to-face meetings with 339 full-time personnel from business concerns operating in the manufacturing industry in Kayseri (One of the most industrialized cities in Turkey). The research results have been found to be supportive of the hypotheses developed, which is that organizational justice was identified as having a negative effect on time theft. Additionally, it was found that cynicism plays a mediating role in the relationship between organizational justice and time theft and that moral identity has a moderating impact, as expected.
    Keywords: organizational justice; cynicism; time theft; moral identity; organizational deviant behaviors; buffer; Turkey; Kayseri; behavior; harmful effects.

  • The Relationship between Celebrity's Perceived Credibility Dimensions and Purchasing Intentions on Social Media: the Moderating Role of Customer's Gender   Order a copy of this article
    by Sulaiman Althuwaini, Ahmad Abu-Alhaija 
    Abstract: This paper aims to examine the relationship between celebrity's perceived credibility and customer's purchase intentions. It will also look into the moderating role of customer's gender in the relationship. The influence of celebrity's perceived credibility on customer's purchase intentions is investigated via three dimensions, namely, attractiveness, trustworthiness and expertise. A set of research questionnaires was distributed among 500 respondents in the Kingdom of Saudi Arabia. The data were then analysed using structural equation modelling (SEM). This paper asserts that celebrity's perceived credibility, through attractiveness, trustworthiness, and expertise, plays a vital role in enhancing customer's purchasing intention. Perceived expertise has been found to be the most dominant factor in influencing customer's purchasing intentions, followed by attractiveness and trustworthiness, respectively. This study finds that perceived expertise is the most important factor for males in forming their purchase intentions whereas, perceived trustworthiness is the most important factor for females in forming their purchase intentions.
    Keywords: Keywords Consumer’s Purchase Intention; Celebrity's Perceived Credibility; Trustworthiness; Attractiveness; Expertise; Gender.

  • THE IMPACT OF GOVERNMENT SUPPORT AND INNOVATION CULTURE ON NEW PRODUCT DEVELOPMENT OF MANUFACTURING SMEs: DOES INNOVATION STRATEGY MATTER?   Order a copy of this article
    by Haniruzila Hanifah, Ali Vafaei-Zadeh, Ai Ping Teoh 
    Abstract: Manufacturing SMEs play a significant impact on the growth of a nation, especially in a rich country with natural resources and talent, like Malaysia. However, studies on the factors contributing to the innovation of manufacturing SMEs in Malaysia are still scarce. Thus, this study aims to examine the importance of government support and innovation culture towards innovation strategy in driving new product development, indirectly enhancing organisation performance. A survey was conducted to gather data from Manufacturing SMEs. A total of 127 responses were obtained, and analyses were carried out using Smart-PLS software. The findings indicate that innovation culture is an important factor for innovation strategy. However, government support has no impact on innovation strategy as well as indirect impact. The finding also indicates that innovation strategy has positive significance towards new product development and improves organisation performance. This study offers an important contribution to the factors enhancing organisational performance to the manufacturing SMEs in Malaysia.
    Keywords: New Product Development; Manufacturing Small Medium Enterprise (SME); Innovation Strategy; Innovation Culture; Government Support.

  • Determinants of Stress amongst B-school Students: an empirical investigation   Order a copy of this article
    by Navneet Gera, Walter Vesperi, Amit Kumar 
    Abstract: The objective of this research is to examine the determining factors of stress and the stressors affecting undergraduate and postgraduate students. The topic of stress in students has taken on an important role in academy literature of HRM. The study uses an explorative methodology with quali-quantitative methods. Data sample includes undergraduate and postgraduate Business-school (B-school) students. The study investigates several aspects related to academic stress, such as college / university exams, parental expectations, attendance, assessment and final placements. Findings highlight that social stress constitutes about 20 per cent of the variance explained in stress, followed by academic stress (university exam), academic stress (internal exam) and job-related stress which are 18 %, 14 % and 14.2 % respectively. Social factor plays a role in causing stress; B-schools need to pay attention to formulation of strategies for social support.
    Keywords: Academic Stress; Human Resource Management; HR practices; well-being; Social Stress.

  • The Volkswagen fraud in the context of economic theory   Order a copy of this article
    by Wolfgang H. Schulz, Bettina Arnegger 
    Abstract: Over the course of more than a decade, the Volkswagen (VW) Group has manipulated the technology built into approximately 11.3 million diesel vehicles worldwide. Despite the fraud, VW has heavily marketed this technology. VWs breaches of environment regulations and the scope of this corporate evasion are especially critical with regard to VWs leading market po-sition and its revelation in terms of the state of the automotive industry and the emission test-ing regime. The present article not only aims to provide a theoretical-analytical contribution to the assessment of Volkswagens act of fraud focusing on economic theory but also outlines an interesting framework for business choices in the automotive industry. The definition of passenger vehicles as credence goods, the role of uncertainty and realized positive profits, and the oligopolistic pricing model are introduced as a framework for future research.
    Keywords: Volkswagen; Dieselgate; Nitrogen Oxides; economics; credence goods; uncertainty and realized positive profits; opligopolistic pricing model.

  • Developing a Capacity for Operational and Relational Resilience Through HRM Practices   Order a copy of this article
    by Merve Gerçek, Dilek Yilmaz Borekci 
    Abstract: Developing an organizational resilience capacity enables todays businesses to survive and thrive in terms of operational and relational dynamics. Based on the research indicating organizational resilience capacitys reliance on knowledge, skills, and abilities of employees, this study examines the role of Human Resources Management (HRM) practices in the creation of organizational resilience capacity at the individual level. The study sample consists of 328 white-collar workers. The results demonstrate that recruitment and selection practices and training and development practices have positive effects on operational resilience capacity. Also, the findings reveal that training and development practices increase relational resilience capacity. The present study underlines the significance of HRM practices on operational and relational resilience capacity development at the individual level.
    Keywords: organizational resilience capacity; operational resilience; relational resilience; human resource management.

  • Emotional Intelligence and Job Satisfaction among Repatriates: Repatriation Adjustment as a Mediator   Order a copy of this article
    by Robinson James 
    Abstract: Job satisfaction is a crucial variable that positively influences personal and organizational outcomes. The influence of emotional intelligence on employee satisfaction has been well documented in the literature, but lack of studies found such research among repatriates. This study aims to investigate the influence of repatriates emotional intelligence on job satisfaction through repatriation adjustment. The study was conducted with 96 repatriates who have at least two years of expatriation experiences. The proposed relationship was assessed through structural equation modelling with SmartPLS. This study found that emotional intelligence enables repatriates to adjust their repatriation transition better and better adjustment enhances their job satisfaction. Unexpectedly the proposed relationship between emotional intelligence and satisfaction was not significant as expected. However, this study found that the relationship between emotional intelligence and satisfaction absorbed by repatriation adjustment. This study contributes to the literature by empirically investigating the relationship between emotional intelligence and satisfaction among repatriates and by introducing adjustment as a mediator on this relationship. The implication for organization and individual, limitations of the study and avenue for future research has been discussed.
    Keywords: emotional intelligence; satisfaction; repatriates; repatriation; adjustment.

  • Service Quality Measures: A Comprehensive Literature Review   Order a copy of this article
    by Ram Komal Prasad, Sanjeev Verma 
    Abstract: Purpose The purpose of this paper is to comprehensively review the service quality models available in extant literature and provide integrated view of service quality to future researchers. Design/methodology/approach In this study, nineteen service quality models were systematically reviewed using PRISMA model. Service quality models were analytically reviewed to enhance knowledge of service quality attributes and their respective importance in the service sector domain. FindingsService quality models have emphasized on understanding customer expectations and subsequently building service model to meet the expectation for higher customer satisfaction. Multi-dimensional construct with several factors (such as professional assurance, behavioral responses and supports, tangible and intangible cues etc.) encompassing quality and service satisfaction were incorporated to address consumer concerns. Originality/value This study is a review attempt to develop a consensus and establish a validated scale for measuring the service quality level and resultant satisfaction across the service industry.
    Keywords: Service Quality; Service Satisfaction; Service industry; Service Management; Service Marketing.

  • Perceived independence or knowledge spillovers: the demand for non-audit services among family businesses   Order a copy of this article
    by Bennet Schierstedt, Marisa Henn, Anja Müsch 
    Abstract: This study investigates the impact of family involvement in top management teams, family firms' life cycle stages, and family firm identification on family firms' demand for non-audit services (NAS). Based on a hand-collected panel dataset including 1,148 German firm-year observations made by 162 family firms, we show that family involvement in top management teams is negatively related to the demand for NAS, resulting in less financial bonding with the incumbent auditor. Moreover, later life cycle stage and high family firm identification positively drive the demand for NAS, which jeopardises external stakeholders' perceptions of auditor independence. By moderating auditor characteristics, we show that if the incumbent auditor belongs to the Big Four, family managers' NAS purchases are similar to those of non-family managers. Moreover, the relationship between high family firm identification and the demand for NAS becomes even stronger when the incumbent auditor belongs to the Big Four.
    Keywords: non-audit services; NAS; socioemotional wealth; SEW; family firms; panel analysis; auditing.
    DOI: 10.1504/IJMP.2021.10033349
     
  • Development of the instrument for psychological contract effectiveness for service quality in academic institutions   Order a copy of this article
    by Neelam Kaushal, Gaurav Goyal 
    Abstract: Psychological contracts' theoretical argument arises from social exchange theory which consists of professed commitments and hopes that are having an individual perspective. The study on the basis of social exchange theory is aimed to analyse relationship between students and educational institutes referred to as psychological contract effectiveness. Students from various educational institutions are composed of a significant sample for EFA and CFA respectively. Scale reliability was assessed by Cronbach's alpha and Jöreskog's rho, and was found to be statistically significant. Results demonstrate that student psychological contract significantly varies from teacher's obligation, placement cell's obligation, infrastructure facilities, institutional facilities, and various other facilities. Managerial contributions suggest logical invention in the field of educational practices. Multiple factors studied under the model can be utilised not merely in relational studies, but also as an estimated mechanism by educational institutions both at the national and international level.
    Keywords: psychological contract; higher education; educational institution facilities; teacher's obligation; placement cell's obligation; factor analysis; structural equation modelling.
    DOI: 10.1504/IJMP.2021.10033346
     
  • Developing civil servants' engagement and participation in cost reduction policy through meta-abilities: a case of Malaysia   Order a copy of this article
    by Mohamad Hisyam Selamat 
    Abstract: This study examined the factors affecting cost reduction policy implementation amongst Malaysian civil servants through meta-abilities and a sense of engagement. The studied intrinsic values were cognitive skill, self-knowledge, emotional resilience and personal drive. Civil servant engagement in the workplace has treated as the mediating variable. All these values have included in the conceptual framework. A cross-sectional survey was adopted to validate the framework. The sample size for the population of this study has determined at 400. From the analysis, it has found that cognitive skill, emotional resilience and personal drive influenced participation in cost reduction policy implementation significantly. On the other hand, engagement has negatively influenced by cognitive skills. Additionally, engagement did not mediate the relationships between cognitive skill, self-knowledge, emotional resilience and personal drive and participation in cost reduction policy implementation. Nevertheless, it has found that engagement influenced participation in cost reduction policy implementation significantly. The practical implications are the discovery of theoretical, personal, and workplace practical best practices for the participation in cost reduction policy implementation in public organisations.
    Keywords: cognitive skill; reduction policy; civil servants; participation; meta-abilities; Malaysia.
    DOI: 10.1504/IJMP.2021.10033344
     
  • Oil prices and stock market interplay in Dubai   Order a copy of this article
    by Shruthi Murali, S. Thiyagarajan, Naresh Gopal 
    Abstract: This study examines the relationship between Dubai Financial Market General Index (DFMGI) and two important crude oil price indices, West Texas Intermediate (WTI) and Brent. Granger causality tests followed by a robustness check using the vector autoregression model are run on daily logarithmic returns of the variables during the period 2008-2015 with particular attention paid to two quarters before, during and after the two major oil price crashes during the period (in 2008 and in 2014). The results show that DFMGI is affected by crude oil prices only during periods of low oil prices. Furthermore, Dubai Financial Market is affected by WTI prices rather than Brent prices. The study also reveals that WTI spot prices cause Brent spot prices.
    Keywords: DFMGI; West Texas Intermediate; WTI; Brent; volatility; vector autoregression model; Granger causality.
    DOI: 10.1504/IJMP.2021.10033343
     

Special Issue on: ICBESD-2018 Special Issue Agenda 2030 and Sustainable Development The Paradigm Shifts in Business and Economics

  • Auctions, negotiation and winner's curse in coal mining in India   Order a copy of this article
    by Soumendu Sarkar 
    Abstract: In this essay, we examine the move from negotiations to auctions as the method of allocation of coal mining blocks in India. The Economic Survey of India 2017-2018 recorded that the move to auctions for allocation of captive blocks has been less favourable than predicted, because of winner's curse. Late 2017, media reported that the government was considering revenue-sharing models for coal block allocation. In February 2018, the government opened up coal for commercial mining through ascending auctions. Given this contradiction, different allocation procedures need to be compared carefully with the nature and future trajectory of coal mining in India in mind. We begin with a background of the coal block allocation process in India. Subsequently, we review the relevant technical literature on allocation of natural resources. We then compare methods of allocation in terms of their suitability and performance for fulfilling the desired objectives of the government.
    Keywords: auctions; negotiation; coal; energy; Indian economy; industrial organisation; economics of regulation; India.
    DOI: 10.1504/IJMP.2021.10033340
     
  • Food commodity price volatility and its nexus with monetary factor: an empirical analysis of India   Order a copy of this article
    by Amritkant Mishra, Amba Agarwal 
    Abstract: This empirical analysis strives to properly investigate the potential consequences of the foreign exchange rate and money supply on retail food inflation. It also endeavours to explore the commodity-wise food inflation volatility in Indian outlook. The successful outcome of the ARDL technique sufficiently reveals that in the short run, money supply and foreign exchange rate have a direct impact on food inflation. While on the other hand, in the long run, foreign exchange rate produces a negative impact on food prices. The outcome of causality examination demonstrates that there is no causality running from money supply towards the food inflation, while on the other hand, unidirectional causality exists from the foreign exchange rate toward food inflation in India. Moreover, the result of the volatility analysis reveals that commodities like vegetables, pulses, condiment, fruits, and tea have double-digit inflation with high volatility. While on the other hand, essential commodities such as egg, meat, fish, cereal and milk seem less volatile. The disintegration result amply demonstrates that grains, drain, egg, meat, and fish have a tremendous contribution to the food prices expansion.
    Keywords: food inflation; volatility; GARCH; ARDL; money supply.
    DOI: 10.1504/IJMP.2021.10033339
     

Special Issue on: SICTIM 2020 Datanomics - The Future of Business

  • Mobile bank applications: Antecedents and consequences of young bank customer loyalty   Order a copy of this article
    by Mustafa Nourallah 
    Abstract: This study investigates young bank customer (YBC) perceptions of the relationships between cognitive, affective, and conative antecedents, on one hand, and attitudinal and behavioural loyalty to mobile bank applications (MBAs), on the other. The study develops a theoretical framework for customer loyalty to MBAs based on Dick and Basus (1994) conceptual framework of customer loyalty. Based on previous studies and focus group interviews, a questionnaire was developed and sent to 500 YBCs aged 1829 years who have at least one years experience of MBAs. The data were statistically analysed, and the results indicate that YBC loyalty to MBAs combines attitudinal and behavioural loyalty. The results also indicate that cognitive antecedents are directly and significantly related to customer satisfaction, which in turn is significantly related to loyalty. The study contributes by using and developing Dick and Basus (1994) framework in the MBA context, and by suggesting how banks can improve and customize their MBA services, in a way that enables YBCs to utilize their resources in ways that promote economic growth.
    Keywords: mobile bank application; antecedents of loyalty; consequences of loyalty; attitudinal loyalty; behavioural loyalty; Dick and Basu’s framework; young bank customers; customer satisfaction.

Special Issue on: GLRC2020 Driving Business Growth through Digital Transformation

  • Antecedents of Indian Green Consumer Purchase Intentions and Behavior: A Review and Future Research Directions   Order a copy of this article
    by Rajat Gera, Priyanka Chadha 
    Abstract: This paper aims at reviewing the research on the antecedent factors of green consumer purchase intentions and behavior in the Indian context to systematically structure the theoretical and methodological approaches adopted by researchers so as to provide insights for future research directions and guidance for effective planning and implementation of green marketing strategies by practitioners, policymakers, and the government. The selected papers are reviewed within the inductively derived themes of research methodologies used, theoretical models, antecedent factors of green purchase intentions (GPI) and green purchase behavior (GPB), attitude, intentions and behavior linkages, and Indian and global consumer behavior. The antecedent factors from selected papers for review are categorized according to the consumer decision-making conceptual framework of the valuesbeliefsattitudesbehavior chain. Additional categories of Socio- Demographics/Psychographics, Personality, Social Conformity, and Contextual are created to include the factors not covered by the conceptual framework used for analysis and to enhance the scope of the study. The attitude-intentions-behavior linkage is empirically validated in the Indian context. Perceived behavioral control, perceived effectiveness, and environment consciousness are key antecedents of GPI and GPB. Social norms effects may be indirect and moderated by the type of product. Green purchase intentions and behavior of consumers in India are the functions of various cognitive, emotional, social, attitudinal, and contextual factors that can direct marketing action and government policy for the promotion of pro-environment behavior. The market can be segmented through psychographics and socio-demographics. Past buying behavior and habit are significant predictors of GPI and GPB in India, in contrast to global consumers. The results are analyzed and discussed by using the narrative method of systematic review, and future research directions are proposed.
    Keywords: Green Marketing; Green Consumer Behavior; Green Consumers’ Attitude; Narrative Review; Pro Environmental Behavior; Green Purchase Intentions; India; Pro-Social Behavior.

  • Accessibility of primary healthcare services at primary health centre level in northern and central zones of Odisha   Order a copy of this article
    by Rachita Ota, Supriti Agrawal, Priti Ranjan Majhi 
    Abstract: Healthcare services revolve around a major objective for providing equal distribution of quality health. Mostly basic healthcare services comprise primary healthcare services that play a major role in decreasing mortality level and major disabilities among patients. The objectives of this research paper are to study the accessibility of the healthcare services delivered at the primary health centre (PHC) level and to further analyze the disparity in the usage of the primary healthcare services in the identified districts of Odisha. The statistical tools like descriptive and inferential statistics were used to analyze the collected data. Even after major growth in the healthcare infrastructure, there still has been a subsequent discrepancy in the usage of the services which has impacted the vulnerable masses. Sensitivity analysis was also performed on three major services comprising of maternal and child healthcare, laboratory services, and labour room for healthcare services decision making.
    Keywords: healthcare services; quality; primary health centre; PHC; health care disparity; Odisha; health; maternal care; child care; public health care; laboratory services; primary health care; accessibility.

  • Multidimensional Scale of Perceived Social Support (MSPSS): Validity & Reliability in the Indian Context   Order a copy of this article
    by M.A. Sanjeev, Thangaraja Arumugam, Santhosh Kumar PK 
    Abstract: Human beings are social animal and social support has a significant influence on human behavior. This makes social support, both perceived and real, an important influence on the behavior of the social members. There have been many scales developed to measure real and perceived social support. The most successful being the Multidimensional Scale of Perceived Social Support (MSPSS). The current study is an attempt to establish the reliability and validity in the Indian context, hitherto not established. The results of the study indicate that MSPSS is a reliable scale to measure perceived social support in Indian context. The scale exhibits a three-factor structure, as originally proposed, and exhibits both internal and external validity. MSPSS can be used to measure perceived social support, in Indian context, while investigating its various impacts on human behavior in different research settings.
    Keywords: Perceived social support; Family support; Support from friends; Support from significant others; Reliability; Validity.

  • The B2B Digital Marketing practice - towards an exploration of the hidden   Order a copy of this article
    by Shiv Shankar Kumar Yadav, Sanjeev Bansal 
    Abstract: The digital marketing has emerged well in recent past and has taken enough depth to be treated as a separate domain in the body of knowledge. With this interest, while taking stock on the scholarly literature, authors confronted many scholarly and practice oriented discussions covering B2C aspect and a dearth of B2B related studies. In that too, more than 50 percent of the B2B related articles covered social media as their root construct. Because of B2Bs vastness, it is sheer necessary to have perspectives so that radical researches can be spawned. It becomes even more important when we consider the inception of Artificial Intelligence wave in the consumption paradigm. Hence, to get perspectives on the same, the paper with the help of content analysis, analyses the B2B digital marketing literature with the exclusion of social media related studies. Results show that highest discussions were conducted on the themes social media (despite of the exclusion criteria), critical success factors, internet uses, electronic markets, buyers and suppliers etc.
    Keywords: B2B; Content analysis; Computer aided; Content mining; QDA miner.

  • FINTECH EFFECT: MEASURING IMPACT OF FINTECH ADOPTION ON BANKS PROFITABILITY   Order a copy of this article
    by Renu Singh, Garima Malik, Vipin Jain 
    Abstract: Fintech is an evolving concept that has previously produced little historical evidence or statistically significant time series data for analysis, leaving only a theoretical framework to be worked on or sponsored by large advisory firms. Strategic advisory firms have already put the emerging Fintech trend at the top of their agendas, with the aim of better understanding future scenarios for universal banks. There has been abundant theoretical literature existing on the implication of emerging FinTech globally, but theres still a dither in quantitative analysis. This study aims to understand the impact of FinTech (Financial Technology) implementation on the profitability of Indian banks. The study considers Return on Assets (ROA) and Return on Equity (ROE) as dependent variables, and independent variables include No. of ATMs to bank branches ratio, Capital Equity Tier 1 ratio, Cost to Income Ratio and FinTech Dummy (encompasses Blockchain, Artificial Intelligence, Robotic Process Automation, Payment Technology, and Cloud Computing). The results display a significant positive impact of FinTech adoption on banks profitability. Financial Institutions delivering tailored products and services, successful in combining pace and flexibility, are having far more wide-reaching dynamics in comparison to their antiquated predecessors.
    Keywords: FinTech; Financial; Technology; Profitability; Return on Asset; Return on Equity; Digital; Dummy; CET1 Ratio; Cost to Income.

  • Proposing a model for commercial soft technology assessment in small and medium enterprises   Order a copy of this article
    by Mohammad Saadatmand, Alinaghi Mosleh Shirazi, Ali Mohammadi, Moslem Alimohammadlou 
    Abstract: The present study proposes a mechanism for commercial soft technology assessment in small and medium enterprises in three stages by using a sequential mixed instrumental method. In the first stage, in-depth interviews were performed with 15 experts in technology assessment in small and medium Enterprises by thematic analysis, deriving 15 key codes, 57 basic themes, 24 organizing themes, and 6 Inclusive themes. In the second stage, a commercial soft technology assessment model was developed using the technology atlas model and Daddario technology assessment principles. Finally, the third stage applied the model to a unit of Persian Gulf Science and Technology Park in Bushehr (Iran), validating the model. The results indicated technology adoption level, technology effect level, technologist humans, technological life cycle, automation degree, and technology transfer to be the most important components affecting commercial soft technology assessment in SMEs. These components can predict the characteristics and consequences of commercial soft technologies
    Keywords: Technology; Commercial Soft Technology; Technology Assessment; Small and Medium Enterprises(SMEs).