International Journal of Management Practice (35 papers in press)
The Moderating Effect of Electronic-HRM on Training and Employee Performance Relationship: A Moderated Model
by Mohammed Iqbal Al-Ajlouni, Sahem Nawafleh, Hiba Alsari
Abstract: The current study addressed the effect of e-HRM as a moderating variable on training practices and employee-level performance relationship, as guided by the contingency theory and social exchange theory in the context of a developing country. Through the application of a self-administrated questionnaire, data were collected from respondents (n = 592) operating in the private sector of Jordan. Notably, Structural Equation Modelling (SEM) with Smart PLS was applied; the results confirmed the hypothesised model, as training practices and e-HRM use significantly affect employee performance. Further, e-HRM was seen to significantly moderate the relationship. In addition, discussion for the implications, direction and suggestions for the future body of literature were introduced.
Keywords: Training practices; Employee performance; e-HRM; Moderating; Private sector; Jordan.
Supply Chain Drivers and Retail Supply Chain Responsiveness: Strategy as Moderator.
by S. M. Sohel Rana
Abstract: The objective of this study is to explore important drivers of retail supply chain responsiveness Data for the study have been collected through a structured questionnaire survey using probability sampling. Partial Least Squares Structural Equation Modeling (PLS SEM) technique with smart PLS 2.0M3 software has been used for data analysis. The study reveals that suppliers role, use of IT, inventory management and coordination are the significant contributors of retail supply chain responsiveness. The findings also show that agile supply chain strategy moderates the relationship between suppliers role and use of IT with retail supply chain responsiveness. This research has implications both for business organizations and theoretical aspects with an interest in examining the determinants of retail supply chain responsiveness.
Keywords: Supply chain drivers; strategy; responsiveness and retail chain stores.
The Impact of Accounting Training on Small Business Performance and New Technology Adoption
by Ji Li, Jeremy Woods, Di Wu
Abstract: Academic institutions frequently offer robust accounting training options. However, small business managers often lack formal accounting training. While the potential impact of lack of accounting training on small businesses is large, relatively little research has been done on the direct impact of different types of accounting training on small business performance. This paper utilizes a sample of 201 young small business professionals from the California Central Valley with their completed surveys. Three hypotheses have been developed. This study applied stepwise regression analysis to test the hypotheses outlined above, and the results of these hypothesis tests show that tax accounting training helps to foster growth, while managerial accounting training helps to foster new technology adoption. This research responds to scholarly calls to address the dearth of research on the impact of discrete types of accounting education on small business performances. Research results will not only encourage innovations in business education, but also provide resourceful information for policy makers who work on small business policies.
Keywords: Accounting Education; Small Business Management; New Technology; Entrepreneur; Hierarchical Regression.
Structural Equation Modeling (SEM) of Transfusion of TQM-TPM model for Indian Manufacturing Industries
by Kanwarpreet Singh, Inderpreet Singh Ahuja
Abstract: TQM and TPM are widely used performance improvement techniques employed by manufacturing organizations. They are employed world over for achieving customer satisfaction, reliability, productivity, market share, profitability and even survival. The study highlights the gain in business performance that can be obtained if TQM is supported by TPM in a manufacturing organisation.
The study uses the confirmatory factor analysis (CFA) approach using Structural Equation Modeling (SEM) in AMOS 20.0 (Analysis of Moment Structures) software to employ the inter-relationship among TQM and TPM variables. Using AMOS 20.0 software, TPM model and the transfusion of TQM-TPM model were constructed and the statistical data of the model fit values before and after modification indices were compared. Among the models, it was found that the SEM_TQM-TPM model fits the collected data better, which implies that the synergistic relationship of TQM and TPM paradigms can help Indian Manufacturing Industries to achieve good performances in terms of customer satisfaction, reliability, productivity, market share, profitability and even product quality, product cost and maintenance initiatives.
Keywords: Total Quality Management (TQM); Total productive Maintenance (TPM); Confirmatory Factor Analysis (CFA); Structural Equation Modeling (SEM); AMOS.
SHOPPING MOMENTUM EFFECT REVISITING THE BOUNDARIES
by SUBRAT SARANGI
Abstract: Shopping momentum is derived from mindset theory that constitutes two distinct mindset stages in consumer decision making, namely, deliberative of the pre-decisional phase and implementational of the post-decisional phase. Shopping as behaviour has an inertia, wherein, after traversing the deliberative mindset, the consumers propensity to shop more of the unrelated categories increases, as the consumer moves to next stage that involves implementation mindset. However, there are disruptions to this inertia, which is the focus of the paper. The study explores the boundary conditions of shopping momentum through a set of propositions associated with the pre-defined shopping list, bottom of pyramid customers, quick errand purchases, nature of products to be bought, format of store, and other contingency factors. The study contributes to theory building on the basis of the best practices in consumer marketing and sets forth the scope for future research through empirical validation of suggested propositions.
Keywords: Shopping Momentum; Mind Set Theory; Deliberative Mind Set; Implementation Mind Set; Shopping Inertia; Bottom of Pyramid; Consumer Behaviour; Retail Format; Convenience Store; Customer Lifetime Value.
Internal marketing and business excellence: are innovation and knowledge sharing missing links?
by Sayyed Mohsen Allameh, Pooya Entekhabi, Ardalan Samadi
Abstract: This study aims to develop and examine a conceptual framework with the role of knowledge sharing in the small and medium-sized enterprises (SMEs) context. Unlike previous research that mainly focused on internal marketing and innovation separately, this study aims to examine these two by knowledge sharing to improve business excellence in SMEs. The structural equation modeling (SEM) was used to examine the designed model and its hypotheses based on the survey distributed among practitioners in SMEs. Based on the results of SEM, the relationships between internal marketing, innovation, knowledge sharing, and business excellence have been confirmed. The results helped to better understand how the mechanisms of internal marketing, innovation and knowledge sharing can lead to an increase in business excellence.
Keywords: Internal marketing; Knowledge sharing; Innovation; Business excellence; Performance; EFQM; Small and medium-sized enterprises (SMEs).
A Model for Measuring the Direct and Indirect Impact of
Organisational Culture Factors and Knowledge-Sharing on the Success of Employee Performance (Field Study in Jordanian Islamic Banks Sector)
by Mufleh AL Jarrah, Wael Hadi, Louay Karadsheh, Samer Alhawari
Abstract: The impact of organisational cultural factors on the success of Employee Performance deserves attention due to the importance in Employee Performance success. Organisations should build a strong organisational culture through knowledge-sharing in an effort to enhance its overall success of Employee Performance. Furthermore, organisational culture factors and knowledge-sharing have become the most common themes in management theory and practice. Accordingly, the purpose of this paper was to analyse and measure the direct and indirect impact of organisational culture factors, which are seen to consist of Participation, Compliance, Consistency, Adaptability, and Strategic Direction, with the objective to achieve success in Employee Performance through the mediation of knowledge-sharing. However, there is little empirical research linking these variables, particularly in the Jordanian Islamic Banking sector. Consequently, the research is based on an empirical research encompassing a sample of three Islamic banks (totalling 235 employees) in Jordan where respondents answered the survey questions. The analysis of data obtained was conducted via Smart PLS software in mind of testing all hypotheses related to the proposed model. Research studies imply the confirmation of studying the direct and indirect impacts of organisational culture factors and knowledge-sharing on the success of Employee Performance. Based on these results, it can be concluded that knowledge-sharing fully mediates the relationship between organisational culture factors (Participation, Compliance, and Strategic Direction) on the success of Employee Performance, and partially mediates the relationship between organisational culture factors (Compliance and Consistency) on the success of Employee Performance in the Jordanian Islamic Banking sector.
Keywords: Organisational Culture Factors; Knowledge-sharing; Success of Employee Performance.
Impact of Emotional Intelligence on Narcissism-Satisfaction with Life Relationship: A Study on Indian Managers
by Shalini Srivastava, Deepti Pathak
Abstract: Purpose: The purpose of the present study was to understand the impact of Overt Narcissism and Covert Narcissism on Satisfaction with Life of managers and to understand the impact of Emotional Intelligence on the relationship. rnrnDesign/methodology/approach: The data was collected from public and private sector organizations belonging to north India who were surveyed using standardized questionnaires. Descriptive statistics, correlations, reliability and moderated regression analysis were used to assess the data. SPSS 21 version was used for analyzing the data of the present study.rnrnFindings: The results reflect a clear positive association between high emotional intelligence and overt narcissism. Overt narcissism was also found to have positive correlation with life satisfaction. Role of emotional intelligence as a moderator on the relationship between overt narcissism and life satisfaction was also proved in the study. Our results show that covert narcissism is negatively associated with emotional intelligence.rnrnResearch limitations: One limitation is the cross-sectional nature of the present work, the responses of the participants were measured at single point in time. The sample consisted of only 260 respondents belonging to North Indian region. Therefore, the results of the study cannot be generalised.rnrnPractical implications: In order to curb narcissism, it is very pertinent for the managers to exhibit Emotional intelligence in their day to day interaction with their peers and subordinates. As the end of the day, satisfaction with life is very important which is possible only if the managers are able to balance their work-life by reducing covert narcissism through emotional intelligence.rnrnrn
Keywords: Narcissism;Emotional Intelligence,Satisfaction with Life;Managers; India.
Dynamic Volatility Spillover Connectedness of Sectoral Indices of Commodity and Equity: Evidence from India
by Shriram A. Purankar, Vipul Kumar Singh
Abstract: The objective of this study is to evaluate the static and dynamic volatility spillover correlation connectedness of the Indian commodity and equity indices in financial and macro-economic perspective. The purpose is to gain insights into agriculture, metal, and energy commodity prices vis-
Keywords: Conditional Correlation; DCC GARCH; NCDEX; NSE; MCX; Volatility; Indian Commodity Markets.
Impact of Perceived Organizational Support and Workplace Incivility on Work Engagement and Creative Work Involvement: A Moderating Role of Creative Self-Efficacy
by Muhammad Shahnawaz Adil, Kamal Bin Ab Hamid, Muhammad Waqas
Abstract: This paper analyzes the impact of perceived organizational support and workplace incivility on work engagement and in turn, on creative work involvement. It also investigates whether creative self-efficacy moderates the positive relationship between work engagement and creative work involvement. Using a survey questionnaire in a non-contrived field study setting, a cross-sectional sample of 212 responses is drawn from a leading courier and logistic service company of Pakistan. Hypotheses are tested using a covariance-based structural equation modeling method in AMOS. The results show that perceived organizational support has significant impact on work engagement however, workplace incivility does not predict work engagement. Moreover, work engagement is found to be a very strong predictor of creative work involvement. The positive relationship between work engagement and creative work involvement is stronger among participants who reported higher level of creative self-efficacy. The theoretical contribution and directions for future studies are discussed.
Keywords: Perceived organizational support; workplace incivility; work engagement; creative work involvement; creative self-efficacy; courier industry; Pakistan.
Determinants of Intraday Market Liquidity: An Empirical Analysis of Indian Futures Market using High Frequency Data
by Moonis Shakeel, Bhavana Srivastava
Abstract: Liquidity study is one of the most discussed and explored area of market microstructure studies. This study is an empirical analysis of the intraday market liquidity and volume concentration of the S&P CNX NIFTY futures index. This paper contains three objectives; first objective is to display the pattern of intraday market liquidity through commonly used measures. Second objective is to explain the concept of intraday market concentration and its pattern. Intraday market concentration is calculated by GINI index in order to examine the extent to which trading volume is characterised by small sized homogeneous trade or small number of larger sized trades. And the third objective is to empirically analyze the dimensions of intraday market liquidity i.e. Tightness, market depth, resiliency and trading time using different proxies. Empirical investigation explains that intraday market tightness and time dimension follow a GARCH and TARCH model while depth and resiliency dimension follow an ARCH and GARCH models. The proxies of each dimensions i.e. Bid- asks spread (tightness), and return volatility (resiliency) explains that market is less liquid, whereas trading volume (depth) and waiting time between subsequent trades (trading time) is showing the high liquidity in the market.
Keywords: Liquidity; Indian Futures market; GINI Index; market Microstructure.
Promotion of green products on Facebook: Insights from Millennials
by Neeraj Pandey, Sumi Jha, Gaganpreet Singh
Abstract: This research empirically analyzes the factors affecting the promotion of green products through Facebook to the millennials. Extensive literature survey and FGD (focus group discussion) gave probable Facebook related variables that may impact the promotion of green products. The exploratory factor analysis was conducted to find key Facebook-related factors influencing the promotion of green products to millennials. The factor structure was further validated using confirmatory factor analysis. The findings highlight marketing managers should focus on five factors namely value communication, safe navigation, endorsements, webpage content, and e-word of mouth; and its related sub-factors for promotion of green products on Facebook to the millennials. It is a pioneering study as none of the previous studies had analyzed Facebook as a platform for promoting green products to millennials.
Keywords: Green Products; Social Media Marketing; Facebook; Millennial.
The Project Canvas 5 Years Evolution of a Project Management Instrument
by Dr. Frank Habermann
Abstract: The Project Canvas is an instrument for winning a common understanding of a project, especially (but not only) in interdisciplinary groups. For this, the Project Canvas has special features, which were developed, tested and proven in the context of multi-year qualitative research. Research has been conducted in the spirit of free and open-source development. In this context, a key role was played by an open global community, in which project managers have free access to data, receive and apply the Project Canvas for their purposes, and share their experiences, resulting in improvements and enhancements of the instrument.
This article describes the research and development of the Project Canvas from initial ideas to professional maturity. After the introduction, we present the theoretical background, then the research methodology, followed by your results, discussion and conclusion with limitations.
Keywords: project canvas; project design; interdisciplinary groups; interdisciplinary collaboration; project management; project communication; decision-making; information analysis; knowledge sharing; open innovation.
Social, Economic and Health Concerns for Elderly in India: Evidences from NSSO Data
by Sabitri Dutta
Abstract: The elderly population (ageing 60 and more) in India is projected to climb from 8% to 19% of total population between 2010 and 2050 (UNFPA and HelpAge International, 2012). This changing demographic profile in the country has thrown new challenges in the social and economic domains. This paper attempts to look into the general socio-economic profile of the elderly population in India using NSSO 71st round dataset. It also examines the state of economic independence, perception about health and the related challenges faced by the elderly. The abandonment and humiliation that they are facing should be avoided as much as possible. The study also presents an overview of India's recent and ongoing initiatives that provides support to the population aging and their families. It also recommends some policy initiatives that can address the issues related to the lack of securities and low social status of the elder population of India.
Keywords: Elderly; population aging; economic demography; health perception.
Retaining front-line service employees: Introducing Analytic Hierarchy Process in the retail industry
by Pallavi Pandey, Gokulnanda Patel
Abstract: Despite decades of studies employee attrition still remains one of the major issues in the Indian retail industry. The increase in attrition rate is attributed to factors that are pertinent to on the job as well as off the job sources. Talent retention is crucial for service organizations because employees are considered to be the functional element that is responsible for creating customer-specific outcomes. Therefore, careful considerations must be taken when supporting retention. This paper attempts to identify the best alternative for employees retention by developing a decision hierarchy. Analytic Hierarchy Process was applied to test and identify the most appropriate management style for employees retention. Experts opinions were taken to compare the scores of decision elements. The result of data analysis revealed that management by objectives ranked first, followed by management by values and management by instruction in explaining retention. In addition, weights of criteria and sub-criteria further exhibited the contribution of other decision elements (autonomy, socialization, managers support) in employees acquisition. rn
Keywords: Keywords- Retail employees; Strategy; Retention; Analytic Hierarchy Process.
An empirical study of subsidiary strategies using structure-conduct-outcome framework
by Wann-Yih Wu, Liang-Kui Chang, Nita Or
Abstract: One of the most important issues of multinational operations is the decision making of the global marketing strategy. Managers of multinational corporations (MNCs) must coordinate the implementation of their firms' strategies among various subsidiaries in different parts of the world. This study adopted a structure-conduct-outcome (S-C-O) framework to measure the outcome of strategy by structure variables (centralisation, formalisation, and dependencies) and conduct variables (integration and responsiveness) and to identify the interrelationships among network structure, conduct of subsidiary and outcome of subsidiary. The results of this study indicated that the comprehensive model is valuable and presented that high level of centralisation, formalisation and dependencies will result in better integration and responsiveness, which further enhance the performance of the subsidiary.
Keywords: multinational corporations; MNCs; network structure; integration; responsiveness; subsidiary strategy; performance.
Managerial understanding and attitudes towards beyond budgeting in Ukraine
by Herman Aksom
Abstract: In order to find out how Ukrainian practitioners understand and evaluate management control innovation - beyond budgeting - this study examines their attitudes towards this concept and meanings they attach to it in the process of learning and sensemaking. Results show how the content and meaning of novel management innovation is reinterpreted and negotiated in new institutional context. Empirical evidences support the central statement of institutional theory, namely a replacement of practice's former technical functions by institutional facts, specific symbolic meanings and collective understandings. The findings reported serve to demonstrate the gradual replacement of brute facts and empirical reality of beyond budgeting concept by shared definitions, understandings and beliefs about the nature of this practice. The paper then discusses the relationship between managers' opinions and institutional context of Ukrainian business environment as a matter of impact of different institutional logics defined geographically.
Keywords: institutional effects; institutional logics; institutionalisation; value infusion; meanings; beyond budgeting; Ukraine.
The mediating influence of organisational citizenship behaviour on employee job performance and staff incentive's relationship
by Mohammed Rawabdeh, Sahem Nawafleh, Hiba Alsari, Marwa Bani Melhem
Abstract: The perceived pertinence of the association between employee job performance (EJP) and incentives is increasingly acknowledged. The case of Jordan's public-sector is focused on in this study, in order to explore how organisational citizenship behaviour (OCB) has both direct and indirect influences on the relationship between EJP and incentive, drawing on expectancy theory. 317 employees within the public-sector of Jordan comprised the sample participants for the questionnaire, with partial least square and SEM applied, it was found that only non-monetary intangible incentives made direct significant role in achieving EJP directly, whereas non-monetary both tangible and intangible incentives achieved valuable and significant role in improving OCB, accordingly, OCB was notably seen as partial and full mediator between incentives and EJP. Therefore, the improvement of EJP and thus organisational performance requires significant development and delivery of an ample incentive's infrastructure. Specifically, the identification and rectification of the current incentive's structure in this context are focused on in this paper. Furthermore, proposals associated with incentives are offered, as well as recommendations for further studies.
Keywords: employee incentive's; employee job performance; EJP; organisational citizenship behaviour; OCB; mediator; expectancy theory; public-sector; Jordan.
Organisational climate and team performance: the mediating role of psychological empowerment at Jordanian pharmaceutical companies
by Amro Al-Madadha, Ahmad Samed Al-Adwan, Mohammad Kasem Alrousan, Yaser A. Jalghoum
Abstract: Nowadays, pharmaceutical companies are considered one of the main pillars of the economic development of any country. The number of pharmaceutical companies has increased rapidly in the last decade in Jordan and many have adopted new managerial practices to improve their efficiency by boosting employees' performance. Accordingly, this paper built a conceptual framework that links organisational climate to team performance through psychological empowerment. To do so, 466 questionnaires were distributed to employees and their managers at four pharmaceutical companies; 424 responses were received, from 364 employees and 60 managers. Structural equation modelling (SEM) was employed to test the hypothesis, determine the validity of the model and measure the structural evaluation. Furthermore, a Sobel test was conducted to assess the capacity of psychological empowerment to influence the relationship between organisational climate and team performance. The major findings are that: 1) organisational climate has a significant positive relationship with psychological empowerment; 2) psychological empowerment has a positive relationship with team performance; 3) the significant positive relationship between organisational climate and team performance is mediated through psychological empowerment.
Keywords: psychological empowerment; team performance; organisational climate.
Adopting strategic management in higher education in India: need, challenges and ideas
by Sahil Sawhney, Kulwant Kumar, Ankur Gupta
Abstract: Quality and effectiveness of higher education in India remain significant areas of concern. The sector which is designated as not-for-profit remains heavily regulated by multiple statutory and regulatory agencies. This has resulted in institutions, especially in the private sector being unable to drive competitive advantage, leading to existential concerns. Strategic management is a proven concept for business sustenance, growth and organisational excellence across diverse domains such as military, industry and even academia, especially in developed countries. Higher education institutions in the USA have led the adoption of formal strategic management frameworks with a high degree of success. This paper examines the current state of higher education in India which necessitates the adoption of strategic management by institutions to achieve long-term sustenance and success. The paper also reflects upon the challenges in the adoption of strategic management and ideas to facilitate its adoption in the Indian context.
Keywords: strategic management; SM; Indian higher education; IHE.
Do social ties impact brand switching behaviour in newspapers - measuring the direct and indirect effects
by D. Hemalatha, Jayanth Jacob
Abstract: The aim of the study is to develop an empirical model for the assessment of brand switching behaviour (BSB) among newspapers subscribers. Although many studies have investigated the potential determinants of brand switching, existing literature has fallen short in studying the indirect relationships involving other antecedents. The study is analysed for a total of 675 utilisable questionnaires. Partial least square structural equation modelling was used for exploring the research model. A few studies have analysed the direct effects among the variables. The current work contributes to the emerging marketing literature by examining the direct and indirect relationships between social ties and customer loyalty and their effect on brand switching behaviour among different brands of newspaper subscribers. The results show the positive correlation between perceived quality, social ties and customer loyalty and the negative correlation among brand switching behaviour. This shows the existence of weak relationship due to strong social ties. The mediation effect was partial between social ties and brand switching behaviour.
Keywords: customer loyalty; perceived quality; social ties; brand switching behaviour; BSB.
When an issue becomes a crisis: an investigation of pre-crisis communication through annual reports
by Faith Hatani
Abstract: Drawing on the issues management approach, this study investigates the pre-crisis communication of a multinational enterprise through its annual reports. Using Toyota's global recall crisis as an example, the study examines what a crisis-ridden firm actually focused on and the extent to which the firm communicated warning signs, before a crisis. By employing a leading-edge text analytics software, Leximancer, the study explores the narratives of the annual reports. It sheds light on a less-explored dimension of crisis communication and evidences a shortfall in Toyota's issues management. The findings show that Toyota's articulation of its core values, commitment to safety and customer-orientation subsided before the global recall crisis, despite the fact that some safety issues had surfaced by that time. The analysis highlights that there is a need for the company to conduct a more rigorous self-evaluation of its priorities through the process of outlining annual reports in a non/pre-crisis period.
Keywords: issues management; pre-crisis period; crisis communication; crisis management; retrospective case study; content analysis; Leximancer; annual report.
Five decades of research in healthcare pricing: future directions for academia and policymakers
by Neeraj Pandey, Abhinav Raina
Abstract: While a vast body of research literature is dedicated to healthcare and its related aspects, few studies have synthesised the data available on the crucial aspect of healthcare pricing. This work uses the techniques of natural language processing (NLP) and Aduna clustering to present a comprehensive review of five decades (1970-2017) of research on healthcare pricing. The study maps the stages of evolution in healthcare pricing research with the help of parameters such as research themes, prominent authors and journals, keywords, institutions and countries where these studies were conducted. Findings highlight the gaps in the extant literature, which present valuable opportunities for academia and policymakers in the field of healthcare pricing.
Keywords: healthcare; pricing; cost; literature review; policy.
Design of a model for implementing leagile manufacturing paradigm in the pump industry
by K. Balakrishnan, S.R. Devadasan, R. Murugesh
Abstract: In this paper, a research about designing a model for implementing leagile manufacturing paradigm in the pump industry is reported. This research was carried out in three phases. During the first phase, theoretical knowledge on leagile manufacturing paradigm was gathered by reviewing the literature. During the second phase, practical knowledge was gathered by designing the infrastructure required for implementing leagile manufacturing paradigm in a traditional pump manufacturing company. During the third phase, the theoretical and practical knowledge gathered during the previous two phases were utilised to design a model for implementing leagile manufacturing paradigm in the pump industry. This model has been named as pumping for leagility (PFL). The working of PFL model is illustrated by narrating a hypothetical case study. PFL can facilitate both researchers and practitioners to implement leagile manufacturing paradigm in pump manufacturing companies in eight steps. These endeavours will enable the pump industry to gain competitive strength.
Keywords: lean manufacturing; agile manufacturing; leagile manufacturing; organisational structure; layout design.
What happens after consumption? Role of autobiographical memory experience, nostalgia and word of mouth behaviour
by V.J. Sivakumar, B. Issac Johny Rajadurai
Abstract: The objective of the research work is to widen the possibilities of autobiographical memory experience in the service marketing literature. The focus is on the role of autobiographical memory experience in post consumption stage. By theory driven approach, the study explores the relationship with overall customer experience on autobiographical memory experience, nostalgia and word of mouth behaviour. Very little research has been done on autobiographical memory's impact on information processing. A study on 355 number of theme park consumers revealed that the core customer experience would influence the autobiographical memory experience, nostalgia and word of mouth behaviour. This work initially gives emphasis on the complexity of services, consumption experience stages and how the post consumption stage is being formed, further it explores on the role of behavioural intentions. Due to the complexity of services and the fading memory of unpleasant experiences managers and researchers must understand the influencers of autobiographical memory experience, since it is a very important factor, which impacts evangelising nature of customers.
Keywords: nostalgia; memorable experience; autobiographical memory; word of mouth behaviour.
The demographics' effects on organisation citizenship behaviour: evidence from human service and information technology professionals
by Vikrant Jaswal, Piar Chand
Abstract: This study was designed to investigate the relationships of demographic variables with the dimensions of organisational citizenship behaviour (OCB) and to compare the OCB among human service and information technology (IT) professionals. For this purpose a sample of 400 in total from two different professionals, i.e., human service and IT professionals were selected. Correlation, multiple regression and Z-test were carried out for the analysis of the study. The results of the study indicate that age and job experience emerged as a major predictor of OCB. Age and job experience were also found positively correlated with all dimensions of OCB, whereas significant negative relationship was found between marital status and dimensions of OCB. The inconsistent relationship was found between gender and dimensions of OCBs. The findings of this study will be helpful for the administrator in the public health sector and policy makers in the IT sector to reinforce positive attitude among the employees of both the sector.
Keywords: altruism; courtesy; sportsmanship; conscientiousness; civic virtue; organisational citizenship behaviour; OCB; information technology; IT; human service.
Web surfers are web spenders: finding the truth of online shopping
by Prateek Kalia
Abstract: E-retailers should know about online expenditure habits of consumers to maintain their profits. In this context, current study presents results of a web survey among snowball sample of 308 online shoppers from three e-commerce hub cities of India. Results indicate significant associations between annual online expenditure and webographic factors like computer experience, internet experience, ability to use internet, office as access location, tablet as access device and internet usage level. Associations were also found between the highest amount spent in single transaction and webographic factors like internet experience, office and public place as access location, tablet and mobile phone as access device and internet usage level. Consequent chi-square post-hoc test via standard residual method determined that, categories with high internet experience under high online expenditure and high single transaction amount contributes significantly to omnibus chi-square statistics.
Keywords: webographics; e-shopping; electronic shopping; expenditure; web skill; computer experience; internet experience; access location; access device; internet usage; internet speed; internet plan; mobile operating system.
Special Issue on: Creating Knowledge and Wisdom via Big Data Analytics
Mapping the Luxury purchase intentions of the Counterfeit luxury buyers
by Neena Sondhi
Abstract: This paper examines the phenomenon of a hitherto unexplored area of counterfeit luxury consumption in an emerging economy by adopting an attitudinal approach to comprehending the counterfeit luxury consumer. Thus, an exploratory study was conducted amongst 392 urban adult buyers of counterfeit brands in two metro cities of India.rnAn Exploratory Factor Analysis followed by a K-means clustering approach was used to identify four distinct clusters. These clusters were named as Affective Counterfeiter(n=77); Impulsive Counterfeiter(n=89); Rational Counterfeiter(n=118) and Hesitant Counterfeiter (n=108). All groups had a higher number of female (73%) and well educated consumers. The first three groups had younger spending singles; while the last group had slightly more married consumers. The Affective and Impulsive Counterfeiters had a slightly higher MHHI as compared to the other two groups. Further, on assessing the buying behavior including reasons for purchase and information source and place of purchase, it became apparent that most people were hesitant about sharing the place and source, which corroborates the existence of a parallel Counterfeit market in the Indian milieu. However, the fact that well-known brands, better quality and finish as important factors bode well as these are indicative of the consumer looking for and understanding the importance of these attributes while making a branded purchase. The assessment of the future original luxury brand perception by the Affective Counterfeiter and the large percentage of not sure consumers in the other three clusters, is a great opportunity for authentic luxury brands, as this may indicate the possibility of a positive transgression to luxury purchase.
Keywords: luxury brands; exploratory factor analysis; Cluster analysis; consumer purchase intentions; counterfeit luxury rnrn.
Blended programs for working professionals: Developing a path analysis-based structural model to achieve skill development outcomes
by Ranjan Kumar, Neerja Pande
Abstract: Blended learning has emerged as a promising alternative to traditional classroom-based programs for working professionals, faced with rapid skill obsolescence and constraints of time and location. The present study focuses on this mixed-mode format, combining face-to-face and online learning, and targets working professionals as the learner segment. Four notable contributions follow. One, the paper establishes a multi-disciplinary framework comprising learner-centric, pedagogical, andragogical and institutional factors as the key pillars of a successful blended learning program. Two, the paper creates a taxonomy of cause-effect-based empirical studies, and identifies predictor, mediator and dependent constructs. Three, the paper evaluates forty four identified constructs and chooses six of them active learning, intrinsic motivation, perceived quality, perceived value, perceived organizational support, self-regulated learning by following a rigorous analytical procedure. And finally, the paper develops a structural model, specifying path relationships between the chosen constructs and skill development.
Keywords: active learning; blended learning; intrinsic motivation; path analysis; perceived organizational support; perceived quality; perceived value; self-regulated learning; skill development; working professionals.
Frictions in transmission of interest rate cuts from central bank to commercial banks in India. An Enquiry
by MANISH SINHA
Abstract: Commercial banks in India have shown resistance when it comes to tuning their base rates to an interest rate cut announced by the Central Bank. It is generally observed that the full extent of the cut is not passed on. This paper is an attempt to understand this behaviour of the Indian commercial banks and understand their motivations behind adjusting their base rate. The process followed is that of building a reaction function with respect to base rate of a bank. The findings of the study show that focusing on the base rate fixation by State Bank of India in different quarters, the base rate in the immediate past quarter, the current as well as the net interest income of the past few quarters and provisioning for loan losses in the current quarter plays a significant role in their decisions on base rate adjustments. Except for the profitability factor, the temporal view in consideration of other factors is that of extremely short run. The implications of the findings of the present study for policy makers is significant as the good health of the banking sector with minimal amount of nonperforming assets will impart the much needed flow to monetary transmission in India.
Keywords: Interest rate transmission; base rate determination; frictions; net interest income; non performing assets; liquidity.
Generation of Trust Using Social Networking Sites: A Comparative Analysis of Online Apparel Brands Across Social Media Platforms
by Radhika Sharma, Shirin Alavi, Vandana Ahuja
Abstract: The proliferation of social media users has generated hype among marketers to include social media marketing as an integral part of their marketing strategy. Social media marketing has become an important marketing tool which helps create brand awareness, helps build and retain consumer relationships, and increase consumer engagement. The objective of this article is to highlight the importance of social media sites as trust-generating platforms among consumers. This manuscript studies the online content generation strategies of five apparel brands and traces the impact of creation of content across Facebook, Twitter and Instagram. A multiple linear regression analysis is conducted on the data collected using a social media analytics tool. For the regression analysis, the independent variables are number of posts, comments and reactions, while trust is kept as a dependent variable. The results of this study indicated a positive relationship between trust and number of posts, comments, and reactions across all three social networking sites (SNSs). In terms of building trust, Facebook is on top among the three SNSs. The article offers managerial insights regarding usage of SNSs for building trust and consumer engagement.
Keywords: Online consumer engagement; Facebook marketing; Internet research; Consumer insights; Social media marketing.
An empirical study of factors influencing consumers attitude towards adoption of Wallet Apps
by Anshul Malik, S. Suresh, Swati Sharma
Abstract: Payment systems have witnessed a sea change. They have evolved from physical transfer of cash to transactions through mobile wallet apps. This incredible and quick transition ushers the need to examine the factors that influence the consumers attitude to adopt wallet apps. Data was collected from 100 mobile wallet app consumers to empirically examine the factors that affect its adoption. Data was analysed by employing correlation and regression analysis using SPSS 20. The results indicated that performance expectancy, incentive, and trust are positively significant factors in predicting consumers attitude towards adoption of mobile wallet apps. Ease of use, social influence, enjoyment, and aesthetics were found to have an insignificant effect on wallet app adoption. The findings of the paper contribute towards the understanding of the factors that trigger wallet app adoption and provide useful implications for wallet service providers, marketers, and academicians.
Keywords: mobile apps; mobile wallet apps; attitude; app download; app adoption; technology adoption; TAM; UTAUT; aesthetics; incentive; regression; India; Delhi/NCR.
Special Issue on: Managing Hospitality and Tourism Organisations Innovation, Creativity and Enterprise
Kaizen (Continuous Improvement) and Systems Thinking: Exploring How Kaizen Facilitators Operationalize Values and Assumptions
by Noel Criscione-Naylor
Abstract: Continuous improvement and systems thinking philosophies have diversely manifested to include the creation of multidisciplinary teams, referred to as Kaizen teams, comprised of high-level leaders through frontline level staff challenged to generate business outcomes through the lens of stakeholder value. The purpose of this study was to identify values, assumptions, and behaviors associated with leaders of these teams during the Kaizen process and identify post-participation impact on professional practice. Structured conversations and observations took place with leaders certified to facilitate a Kaizen event. Leaders highlighted critical competencies and values that impact the teams ability to innovatively problem solve to achieve objectives as well as consequences for team members and the organization. Data reveals significant issues organizations must direct their attention to for long term sustainability and to fully realize their commitment to continuous improvement practices. These issues include constraints of the Kaizen structure and non-traditional role responsibilities the Kaizen leader takes on to make manufacturing methodologies work in a service based environment.
Keywords: Multidisciplinary teams; diversity; leadership; change agent; management; systems thinking; Kaizen; Kaizen facilitator; process improvement; continuous improvement; sustainability; teamwork; lean; hospitality; casino.
Do the managers of boutique hotels value their tangible and intangible attributes in the same way as their guests?
by Laura Fuentes-Moraleda, Teresa Villace-Molinero, Carmen Lafuente-Ibáñez, Ana Muñoz-Mazon
Abstract: Boutique hotels have experienced spectacular growth in the world and particularly in Spain over the last decade. These small hotels stand out for their unique and innovative design, which provides an intimate atmosphere where personal treatment is essential. The purpose of this research is to identify tangible and intangible attributes of boutique hotels and how they are rated by the guests and the managers, to analyse whether or not there are differences and whether these differences are based on variables such as age, level of income and gender. Based on the previous literature the classification of the attributes used is divided into four groups; (i) room and bathroom; (ii) restaurant and bar; (iii) general infrastructure and (iv) general hotel services, and classified depending on their nature (tangible or intangible). The student T-test for independent measures has been applied to determine the possible existence of significant differences. Results confirm that guests consider the comfort of the services provided by the hotel and the sense of feeling good (lack of noise, comfort), and connected (Wi-Fi) to be the most important, whereas for managers the important attributes are related to the room (bed, d
Keywords: Boutique hotels; millennials; income; gender; tangible and intangible features; innovation; experiences; emotional; technology.
Ethical leadership and service innovative behavior of hotel employees: The role of organizational identification and proactive personality
by Bilal Afsar, Annam Bibi
Abstract: With the increasing demand for ethical standards in the current business environment, ethical leadership has received particular attention. Using social exchange theory and social learning theory, this study examines the relationship between ethical leadership and employees service innovative behavior with mediating role of organizational identification and moderating role of an employees proactive personality. The sample for the study included 321 subordinates and 62 supervisors from 26 hotels across Pakistan. Results indicated that ethical leadership promotes service innovative behavior at workplace, while organizational identification mediates the effect of ethical leadership on service innovative behavior. Furthermore, the relationship between ethical leadership and service innovative behavior via organizational identification is moderated by an employees proactive personality. This study highlights the importance of ethical leadership in enhancing service innovative behaviors among hotel employees. It advances theory of ethical leadership by examining the intervening effect of organizational identification and proactive personality on employees service innovative behaviors.
Keywords: Ethical leadership; service innovative behavior; creativity; organizational identification; proactive personality; hospitality.