International Journal of Management Practice (21 papers in press)

Regular Issues

• Emotional labour and organisational commitment among nurses: the mediating role of perceived organisational support in the Indian context  
  by N. Akbar Jan, A.K. Subramani, Anjali Rai, Ashok Kumar Goute 
  Abstract: The researchers examined the correlations between emotional labour (EL), perceived organisational support (POS), and organisational commitment (OC) among Indian registered nurses. It also focuses on the mediating role of POS in the association between EL and OC. A cross-sectional quantitative survey design was used. Data were collected from 364 registered nurses working in public and private healthcare institutions in India. The structural equation model demonstrated that EL had a significant amount of predictability over POS (β = 0.891) and OC (β = 0.228). POS was also a good predictor of OC β= 0.713). As established by the mediation analysis, POS mediated part of the connection between EL and OC (indirect effect = 0.636). These findings directly align with SDG 8 (decent work and economic growth) by highlighting how POS strengthens OC and well-being, thereby promoting healthy, supportive, and sustainable working conditions for nurses.
  Keywords: decent work; wellbeing; perceived organisational support; POS; emotional labour; organisational commitment; nurses; India.
  DOI: 10.1504/IJMP.2026.10075992
   
  
• Moderated mediation analysis: green supply chain management practices and environmental performance  
  by Mohitul Ameen Ahmed Mustafi, Ya-Juan Dong, Md Rubel Ahmed 
  Abstract: This study examines green supply chain management practices (GSCMPs) as an independent construct, green knowledge sharing (GKS), supply chain leadership skills (SCLS), and environmental performance (EP) in Bangladesh’s manufacturing sector. It evaluates the strength of these associations, tests GKS as a mediator linking GSCMPs to improved EP, and examines whether SCLS moderates the GKS-EP relationship within GSCMP contexts. Using a structured survey with 26 validated items, data were collected from 556 respondents across 56 manufacturing firms in selected Asian economies, including Bangladesh. Structural equation modelling (SEM) tested direct, mediating, and moderating links. Results show significant positive relationships among GSCMPs, GKS, and EP. GKS partially mediates the GSCMPs-EP relationship, amplifying environmental benefits. The GKS-EP link is stronger when supported by sustained green practices and leadership skills. The study offers a moderated mediation model and practical guidance for regulators and industry leaders.
  Keywords: green supply chain management practices; GSCMPs; green knowledge sharing; GKS; supply chain leadership skills; SCLS; environmental performance; EP; manufacturing firm; Bangladesh.
  DOI: 10.1504/IJMP.2026.10077336
   
  
• An integrated perspective on brand orientation and market orientation: the role of marketing communications in building brand equity in FMCG firms  
  by A. K. Subramani, M. Vijayalakshmi , J. Hasine  
  Abstract: The integration of marketing communication in the fast-moving consumer goods (FMCG) sector helps balance brand and market orientation to significantly improve brand equity through higher integrated marketing communication (IMC). This study examined market and brand orientations, IMC, and brand equity in the FMCG sector. A survey of marketing professionals working in the lower to middle-level positions of 40 FMCG companies in Chennai was conducted. Of the 600 questionnaires distributed, 418 valid responses were received. The conceptual model was analysed using AMOS through structural equation modelling (SEM). The findings establish that both market and brand orientations positively impact IMC which in turn drastically improves brand equity. Moreover, IMC as a powerful mediating process is also functioning where the dual-orientation approach (market and brand) influences brand equity. When practitioners concentrate on both the market and brand scenarios, the importance of integrated marketing drives evident advantages to brand value.
  Keywords: market orientation; brand orientation; integrated marketing communications; IMCs; brand equity; fast-moving consumer goods; FMCG.
  DOI: 10.1504/IJMP.2027.10077586
   
  
• Understanding antecedents of tourist visit behaviour to address over-tourism and promote sustainable tourism in Bali  
  by Keni Keni, Nicholas Wilson, Joyce Angelique Turangan 
  Abstract: This study examines the impact of attitudes toward over-tourism, attitudes toward Bali Island, subjective norms, and perceived behavioural control on travellers’ trust and their subsequent intention to visit Bali. Moreover, by integrating the theory of planned behaviour (TPB) with the stimulus-organism-response (S-O-R) framework, the research conceptualises trust as a mediating variable between these factors and behavioural intention. A quantitative method was employed, utilising structured online questionnaires administered to Indonesian respondents who had visited Bali at least once in the past year and were knowledgeable about over-tourism, generating 204 usable responses. The data were analysed using SmartPLS 4. The results demonstrate that attitudes toward over-tourism, attitudes toward Bali, subjective norms, and perceived behavioural control significantly affect trust, which subsequently exerts a substantial effect on visit intention. Trust also fully mediates the relationship between these antecedents and intention. Notably, attitudes toward over-tourism are a more powerful predictor of trust and intention.
  Keywords: attitude toward over-tourism and toward the destination; subjective norms; perceived behavioural control; trust; visit intention.
  DOI: 10.1504/IJMP.2026.10077829
   
  
• Consumer culture orientation and advertisement effectiveness: a serial mediation analysis of visual arts elements, emotional response, and attitude towards the advertisement  
  by P. Vijayalakshmi, B.N. Suresh Kumar 
  Abstract: The purpose of this paper is to explore the role of consumer culture orientation (CCO) in a series of mediation of visual arts elements (VAE), emotional response (ER), and attitude towards the advertisement (ATA) in advertisement effectiveness (AE). The research design used was a quantitative, cross-sectional research design and 354 adult consumers were surveyed (i.e., aged 18 years and above) through a structured questionnaire. The measurement and structural models were evaluated by the use of the Partial Least Squares Structural Equation Modelling (PLS-SEM). The findings revealed that CCO has substantial direct effect on AE and has substantial indirect effect on AE via all the three mediating variables viz. VAE (β = 0.119), ER (β = 0.076) and ATA (β = 0.144) on AE. The study article contributes to the research literature in advertising by integrating cultural orientation, visual design and emotional mechanism in a one-dimensional model and offers suitable implications to marketers on how to design culturally appealing yet emotionally connecting advertisements.
  Keywords: consumer culture orientation; CCO; visual arts elements; VAE; emotional response; attitude towards the advertisement; ATA; advertisement effectiveness; PLS-SEM.
  DOI: 10.1504/IJMP.2027.10078012
   
  
• Green marketing mix: a systematic review of extant literature  
  by Fatema Al Maqbali, Sabhaa Ali Salim Al-Serihi , Zainab Ali Mohammed Al-Balushi, Rakesh Belwal 
  Abstract: The increasing focus on sustainability, demonstrated by the widespread use of green marketing, raises important questions for scholars regarding the historical development, methodologies, concepts, and limitations. The review provides valuable insights into current understandings of green marketing and sustainability. It aims to identify existing knowledge and areas requiring further investigation, aiding researchers in prioritising and exploring these gaps. The paper traces the concepts, definitions, and discussions on progress in green marketing using publications in ProQuest and Sage journals from 2011 to 2020. It comprises five parts, begins with an introduction, proceeds to the methodology section, and then moves on to data analysis before delving into the discussion. Finally, it concludes by outlining future research directions. The study found a surge in green marketing publications, peaking in 2016. However, a universal definition of green marketing remains elusive. Limited research on ‘green price’ and ‘green place’ indicates a need for further study.
  Keywords: green marketing mix; sustainability; green product; green price; green place; green promotion.
  DOI: 10.1504/IJMP.2026.10078335
   
  
• Digital green leadership and organisational sustainability: the mediating role of employee green behaviour and the moderating influence of digital platforms in the IT industry  
  by G. Suresh , A. Gajendran  
  Abstract: This research analyses the effect of digital green leadership (DGL) on organisational sustainability (OS) within the IT industry with a mediating variable of employee green behaviour (EGB) and a moderating variable of digital platforms (DP). The quantitative design was adopted to gather data on 236 IT professionals and analyse the data by utilising the Partial Least Squares Structural Equation Modelling (PLS-SEM). The results show that DGL has a substantial positive effect on OS both directly and indirectly via EGB, which implies that leadership programs increase employee-initiated green activities that lead to sustainable performance. Furthermore, DP is a major moderator of the DGL-OS relationship, which specifies that the use of digital technologies enhances the role of leadership in terms of its sustainability outcomes. This research supports to the literature body in that it connects the concepts of digital leadership and sustainability behaviour via a technology-mediated pathway.
  Keywords: digital green leadership; DGL; organisational sustainability; OS; digital platforms; DP; employee green behaviour; EGB; information technology; IT.
  DOI: 10.1504/IJMP.2027.10078482
   
  
• Decoding user intent: funnel-based analysis of organic search snippets in financial services  
  by Mohit Agrawal, Nusrat Khan, Fehmina Khalique 
  Abstract: This study examines how consumer intent is expressed through online search behaviour, reflecting a structured decision-making process across product categories and journey stages. It analyses 342 search queries and 14,000 search fragments from Google’s programmable search engine (PSE) to uncover location-based linguistic patterns tied to awareness, consideration, and purchase intent. Using the term frequency-inverse document frequency (TF-IDF) method, key terms and linguistic variations were identified across stages, offering deeper insights into user intent beyond automated analytics. Chi-square tests confirmed significant differences in language across categories and stages, highlighting structured intent rather than random variation. The findings show that linguistic cues effectively indicate users’ positions in the decision journey, providing marketers and analysts with a scalable approach to interpret customer intent from public search data. Future research could employ advanced natural language processing (NLP) models or examine real-time search dynamics for richer insights.
  Keywords: consumer intent modelling; organic search snippets; marketing funnel stages; semantic text analysis; customer journey stages.
  DOI: 10.1504/IJMP.2027.10078701
   
  
• Managing workplace engagement: role of mindfulness and resilience  
  by G.N. Anitha Elavarasi, G.N. Sumathi  
  Abstract: The IT employees migrated to a work-from-home environment due to the COVID-19 pandemic and later transitioned to a hybrid work model in the post-pandemic period. Organisations faced difficulties in motivating employees despite offering a variety of flexible benefits. This research examines the direct and indirect effects of mindfulness on work engagement, considering resilience as a mediator. Using a cross-sectional survey, primary data were collected via an online platform from 270 IT employees. The hypotheses were tested using covariance-based structural equation modelling. The findings suggest that work engagement is enhanced through resilience among mindful employees. The results also confirm the partial mediating effect of resilience. Drawing from job demand-resource theory, the mediating role of resilience adds value to the organisational behaviour literature. Companies need to implement industry-specific mindfulness initiatives to enhance resilience and work engagement. Future studies can adopt multifaceted scales to measure mindfulness and work engagement.
  Keywords: hybrid work; personal resources; resilience; mindfulness; work engagement.
  DOI: 10.1504/IJMP.2027.10078970
   
  
• Exploring the influence of electronic knowledge management and e-learning systems on organisational effectiveness and employee contentment  
  by Sarah Al-Shamali, Ahmad Alsaber, Rania Nafea, Ahmed Al-Shamali, Mohamed Ali, Khalid Almutairi 
  Abstract: This study investigates the impact of e-learning on organisational performance and employee satisfaction within Kuwait’s petroleum sector a vital pillar of the national economy. Bridging a critical research gap, this study examines how employees’ intentions to share and acquire knowledge through e-learning foster innovation and collaboration. Grounded in behavioural intention frameworks, the research explores how factors such as perceived ease of use, system quality, and multimedia instruction influence adoption. Using partial least squares path modelling (PLS-PM), the study assesses relationships between latent variables to determine their contribution to knowledge management and organisational outcomes. Findings indicate that e-learning significantly enhances both performance and satisfaction, with system quality and infrastructure serving as key facilitators. The study highlights the pivotal mediating role of behavioural intention in e-learning success, underscoring its strategic importance for improving operational efficiency and professional development in the dynamic petroleum industry.
  Keywords: e-learning; knowledge acquisition; knowledge sharing; behavioural intention to use; employee satisfaction; oil sector; e-learning effectiveness; E-LE; organisational performance; Kuwait.
  DOI: 10.1504/IJMP.2027.10079005
   
  
• When diversity meets fit: a five-country study on inclusion and work attitudes in the aquaculture sector  
  by Mudrifah , Bambang Septiawan, Ilyas Masudin, Krzysztof Szwarc 
  Abstract: This study examines how person-job fit (P-J fit) and person-organisation fit (P-O fit) influence work-related attitudes (WRA) in multinational aquaculture operations across Australia, Singapore, Indonesia, Vietnam, and India, and investigates the moderating role of diversity, equity, and inclusion (DEI). Using cross-sectional survey data analysed through PLS-SEM and multi-group analysis, the findings reveal that both P-J fit and P-O fit are positively associated with WRA. DEI strengthens these relationships, with a notably stronger effect on P-J fit. The results suggest a shift in diverse workplaces from value-based alignment toward capability-based alignment, where competence recognition, fairness, and inclusion become critical drivers of employee attitudes. By integrating fit theory with DEI perspectives, this study extends person-environment fit research and positions DEI as a contextual condition that reshapes fit mechanisms across national settings. The findings offer practical guidance for designing inclusive recruitment, job design, and performance management systems.
  Keywords: person-job fit; P-J fit; person-organisation fit; P-O fit; work-related attitudes; WRA; diversity; equity; inclusion; aquaculture workforce.
  DOI: 10.1504/IJMP.2027.10079789
   
  
• Key determinants of high-performance organisations in accelerating land registration in Indonesia: a configurational analysis  
  by Mokhamad Surianto, Agus Heruanto Hadna, Puguh Prasetya Utomo 
  Abstract: This study aims to identify the combination of conditions necessary and/or sufficient to achieve success or failure in generating a high-performance organisation (HPO), specifically in the implementation of the complete systematic land registration (Pendaftaran Tanah Sistematis Lengkap, PTSL) program in Indonesia. Using the crisp set qualitative comparative analysis (csQCA) method, this research analyses five key conditions influencing HPO in 50 land offices in Indonesia, involving 300 participants to identify causal relationship patterns. The findings indicate that the success or failure of land offices depends on a combination of mutually reinforcing conditions, rather than a single factor. The combination of effective strategic management elements is the main path to high performance, while a combination of poor public leadership, weak organisational culture, and inadequate strategy evaluation leads to failure. In addition to the asymmetric nature, the findings also emphasise that various combinations of specific conditions can lead to the same outcome (equifinality).
  Keywords: high-performance organisation; public leadership; organisational culture; strategic management; complete systematic land registration; csQCA.
  DOI: 10.1504/IJMP.2027.10079818
   
  
• Inclusive leadership as evolving practice: a longitudinal study of workplace learning in an organisational context  
  by Fredrik Hillberg Jarl  
  Abstract: This study explores how inclusive leadership practices evolve over time and how these practices shape workplace learning at individual, team and organisational levels. Using a qualitative longitudinal case study in a Swedish state owned organisation, the analysis follows five managers across two phases conducted in 2022-2023 and 2025. Guided by a four dimensional framework of inclusive leadership, the study explores how initially relational and individualised leadership practices gradually expand into more formalised and routinised approaches that embed inclusion in everyday work. These emerging routines support psychological safety and workplace learning, and contribute to adaptability as they stabilise over time. The findings show how inclusive leadership can develop as an evolving practice anchored in organisational routines, offering insight into how inclusion and workplace learning unfold together in mission driven organisational contexts. The study advances research by highlighting temporal, practice based and multi level aspects of inclusive leadership and its role in workplace learning processes.
  Keywords: inclusive leadership; IL; workplace learning; WPL; psychological safety; recognition; participatory decision-making; organisational routines; institutionalisation; longitudinal study; organisational adaptability; leadership practices.
  DOI: 10.1504/IJMP.2027.10079845
   
  
• Harnessing NLP and sentiment analysis for collaborative innovation: a systematic review  
  by Amal Dahmane, Chifae El Hail, Mustapha El Koraichi 
  Abstract: This systematic review explores the role of artificial intelligence (AI), particularly natural language processing (NLP) and sentiment analysis, in product co-creation based on social media. The study is based on 57 articles published between 2015 and 2024, analysing how these technologies enable the extraction and structuring of consumer ideas to foster innovation. The results show that AI enhances trend detection and the identification of latent user needs, thus optimising collaborative innovation processes. However, limitations persist, particularly regarding the quality of data from social media, the diversity of methodologies, and the low transparency of algorithms. This study proposes integrating hybrid models combining NLP and multimodal analysis to refine the extraction of innovative ideas and enhance the effectiveness of co-creation.
  Keywords: artificial intelligence; natural language processing; NLP; sentiment analysis; social media; co-creation; collaborative innovation; machine learning.
  DOI: 10.1504/IJMP.2027.10079919
   
  
• Determinants of patient revisit intention in Indian private hospitals: an empirical S-O-R model using SEM  
  by Arunika Bhadra, Fedric Kujur, Saileswar Ghosh 
  Abstract: This study investigates factors influencing patient revisit intention in Indian private hospitals using the stimulus-organism-response framework. It explores how service quality, servicescape, patient safety, and patient value affect patient satisfaction, which in turn drives revisit intention. Data from 449 patients were examined using structural equation modelling to test all proposed hypotheses, including mediation and moderation effects. The findings indicate that all the service factors are associated with a significant positive impact on patient satisfaction, which is a strong predictor of revisit. Moreover, past experience and price perception strengthen the satisfaction-revisit intention relationship. Theoretically, this study will be an extension of the S-O-R framework, integrating multiple service dimensions and moderated effects to predict patient revisit behaviour in healthcare. In practice, the results indicate that hospital managers ought to emphasise service quality, servicescape, patient safety and value perception and promote fair pricing to maximise patient satisfaction and fair pricing to enhance patient satisfaction and encourage repeat visits to the private hospitals in India, and future research may explore public healthcare settings and different regional contexts.
  Keywords: stimulus-organism-responses; S-O-R; service quality; servicescape; patient value; patient safety; satisfaction; intention to recommend; revisit intention.
  DOI: 10.1504/IJMP.2027.10079937
   
  
• Exploring the influence of heuristic biases on investor irrationality: a comprehensive analysis  
  by Nonika Nonika, Arpan Parashar, Peeyush Bangur, Deepak Shrivastava 
  Abstract: Decision-making is a crucial part of any individual’s life. In the case of investment, the term heuristics is used, which is defined as a rule of thumb that is how people arrive at judgments in solving problems with consequences. As the investments need careful investigation requires investigation of different decision-making aspects before finally making a choice, heuristics analysis becomes a critical consideration. The study here realises this aspect among middle-class investors in India and attempts to understand their decision-making process. Using the structured questionnaire, 390 investors were analysed to understand these patterns. The decision-making process is found to be significantly related to heuristics biases of overconfidence and gamblers fallacy, race tolerance bias, representativeness, availability, and prospect. There is a partial mediating effect of emotion and psychological impact that can alter the overall impact of heuristics biasness on investment performance for Indian middle-class investors. Hereby, Indian investors are inclined towards emotional and psychological thought processes when making their final investment decision.
  Keywords: heuristic; biases; investor; investment; performance.
  DOI: 10.1504/IJMP.2026.10080044
   
  
• When despotic leaders prompt cooperation: the strategic use of communion striving amid job insecurity  
  by Muhammad Qasim, Yuxin Liu, Azhar Hussain 
  Abstract: Despite extensive evidence on the detrimental effects of despotic leadership, less is known about when and why employees might respond with constructive, relationally motivated behaviours. Integrating conservation of resources (COR) theory with emerging views on affiliative coping, we theorise that despotic leadership may paradoxically elicit prosocial behaviour by triggering communion striving, a relational goal orientation aimed at restoring belonging and interpersonal safety. Importantly, we argue that this indirect pathway is contingent upon job insecurity, which heightens the perceived threat of resource loss and intensifies affiliative motivation. Drawing on a threewave field study of 495 employees in China, we found support for a moderated mediation model: despotic leadership indirectly increases prosocial behaviour via communion striving, with this effect amplified under high job insecurity. These findings challenge the unidimensional view of toxic leadership as purely destructive and illuminate the strategic, context-sensitive ways employees cope under threat. Implications for leadership theory, motivation science, and workplace well-being are discussed.
  Keywords: despotic leadership; prosocial behaviour; communion striving; job insecurity; conservation of resources theory.
  DOI: 10.1504/IJMP.2026.10076189
   
  
• Interpersonal transgressions and well-being in the gig economy: the buffering role of recovery among delivery workers  
  by A.K. Subramani, N. Akbar Jan, Sode Raghavendra, Ashok Kumar Goute 
  Abstract: This research aimed to study the moderating effect of recovery (RY) experiences on the relationship between interpersonal transgressions (IT) and well-being (WE) of delivery riders in the gig economy. The primary data of the research was made up of 474 delivery riders across India by adopting cross-sectional research design using SmartPLS-SEM software. The outer model confirmed the reliability and validity and the inner model revealed a significant and negative relationship between IT and WE. RY experiences had a positive direct impact on WE and mediated the relationship between transgressions and WE in a complex way. Specifically, RY practices reduced the negative effect of transgressions under some conditions, and increased the influence of transgressions under high levels of RY. These findings add to the stress-RY and gig economy literature by highlighting the dual role of RY in the determination of worker outcomes.
  Keywords: transgression; well-being; recovery; gig economy; delivery workers.
  DOI: 10.1504/IJMP.2026.10075504
   
  
• Investigating the effects of total rewards, needs satisfaction, and attitude towards money on employee retention: a structural equation modelling inquiry  
  by Sanober Khan, Richa Agarwal, Pritesh Shukla, Uttara Jangbahadur 
  Abstract: This research uses need satisfaction to explore the link between total rewards (TRs) and employee retention (ER). Also, it addresses how attitude towards money moderates the link between needs satisfaction and ER. A representative sample of Indian organisations was used to analyse the links between the constructs using structural equation modelling (SEM). The results showed that needs satisfaction significantly mediates the relationship between TRs and ER, while attitude towards money do not significantly moderate the relationship between needs satisfaction and ER. Hence, these results present a novel strategy for organisations to convert employees' desire to leave into a want to remain by utilising TRs and needs satisfaction for autonomy, competence, and relatedness. A potential avenue for future research involves examining the impact of individual components of TRs on psychological needs satisfaction to gain useful insights into their individual contributions.
  Keywords: total rewards; needs satisfaction; employee retention; attitude towards money; Indian organisations; structural equation modelling; SEM.
  DOI: 10.1504/IJMP.2026.10077521
   
  
• Harnessing AI-driven CRM to mitigate the impact of generational transitions on customer relationships and knowledge transfer in family SMEs  
  by Chifae El Hail, Mustapha El Koraichi 
  Abstract: This study explores the strategic role of artificial intelligence (AI) in preserving customer relationships and organisational knowledge during generational transitions in family-owned SMEs. It examines how AI-driven CRM tools - such as predictive CRM, chatbots, and sentiment analysis - help mitigate succession challenges while maintaining the unique relational and cultural continuity of family businesses. Using an integrative framework combining the resource-based view, technology acceptance model, and knowledge management theory, the research analyses resource optimisation, technology adoption, and tacit knowledge transfer. An in-depth case study reveals that predictive CRM enhances decision-making, chatbots improve efficiency, and sentiment analysis strengthens customer engagement. However, it highlights AI's limitations in preserving informal practices and cultural values central to family businesses. The study emphasises the need for a balanced approach integrating technological innovation with family heritage and recommends training, technical support, and fostering acceptance among stakeholders. The findings may inform practices in family-run businesses operating in emerging contexts.
  Keywords: AI-CRM; succession; family business; tacit knowledge; technological innovation; sentiment analysis; predictive CRM.
  DOI: 10.1504/IJMP.2027.10075768
   
  
• Critical factors influencing academic stress on B-school students: a structural equation modelling approach  
  by Kanagaluru Sai Kumar, Kota Sreenivasa Murthy 
  Abstract: The purpose of this study is to examine the critical factors that influence stress among students pursuing post-graduate management courses. A convenient sampling technique has been used and data were collected from students studying in different management institutes located in and around Chennai. A conceptual model was developed based on the previous literature and expert opinions. The PLS-SEM technique was applied for model validation and data analysis. The study investigates the significant positive relationships between students' future anxiety, the complexity of management education (CME), courserelated challenges, assessment and evaluation techniques (AET), personal problems, and poor academic conditions (PAC) with academic stress. The results reveal that future anxiety has a strong influence on the academic stress of the students followed by course-related challenges (CRC) and assessment and evaluation techniques. The study also revealed that poor academic conditions have the least impact on academic stress followed by personal problems of the students and the complexity of management education. Academic stress has been shown to be a critical issue for students. Hence, there is a need to formulate effective strategies to mitigate its effects.
  Keywords: academic stress; assessment and evaluation techniques; AET; course related challenges; future anxiety; management program.
  DOI: 10.1504/IJMP.2026.10076306